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Business Process Improvement

Business process management (BPM) is not a passing fad but a fundamental factor in managing, improving and transforming an organization.

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The Future of IT Service Support Management

Claims of the death of the IT service desk are greatly exaggerated. Although the Nexus of Forces present challenges to traditional IT service desks, it also enables opportunities to modernize the business user experience. The ability to demonstrate value is paramount, and modern IT service support must place more emphasis on proactive business user productivity enablement.

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Business Process Improvement Events

  • Gartner Business Process Management

  • 19-20 May 2014 | Sydney, Australia
  • You will be better equipped to plan when, where and how to reinvent all or parts of your business processes to become a successful digital business.
Hot topics to be covered:
  • Defining the Value of BPM to Business and IT
  • Managing Change as You Improve Processes
  • Making Process Governance Work
  • Developing Key Roles and Skills for Continuous Process Improvement
  • Measuring Business Outcomes in a Process Context
  • 10-12 December 2014 | Las Vegas, NV
  • No matter what business or service you deliver today, digitalization is changing it. Digital business – people, places, products are all connected through the internet. Social, mobile, cloud and big data are uncovering new business channels, customers and opportunities.

Events By Region View Events Calendar

  • North America
  • Europe, Middle East and Africa
  • Asia/Pacific and Japan
  • Gartner Symposium/ITxpo

  • 5-9 October 2014 | Orlando, FL
  • At Gartner Symposium/ITxpo 2014, attendees will gain the insight, tools and relationships necessary to create, validate and execute transformative business technology strategies.
  • Gartner Business Process Management Summit

  • 10–12 December 2043 | Las Vegas, NV
  • No matter what business or service you deliver today, digitalization is changing it. Digital business – people, places, products are all connected through the internet. Social, mobile, cloud and big data are uncovering new business channels, customers and opportunities.
  • Gartner Symposium/ITxpo

  • 9-13 November 2014 | Barcelona, Spain
  • At Gartner Symposium/ITxpo 2014, attendees will gain the insight, tools and relationships necessary to create, validate and execute transformative business technology strategies.
  • Gartner Business Process Management Summit

  • 19-20 May 2014 | Sydney, Australia
  • No matter what business or service you deliver today, digitalization is changing it. Digital business — people, places, products are all connected through the internet. Social, mobile, cloud and big data are uncovering new business channels, customers and opportunities.
  • Gartner Symposium/ITxpo

  • 17-20 November 2014 | Gold Coast, Australia
  • Gartner Business Process Management Summit is the premiere meeting place for IT and business executives and professionals who are responsible for implementing, managing or maintaining Business Process Management.
  • Gartner Symposium/ITxpo

  • 4-7 November 2013 | São Paulo, Brazil
  • At Gartner Symposium/ITxpo 2013, attendees will discover how to seize new opportunities, forge strategic partnerships to drive change and evolve to become indispensable leaders in the digital world.

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