Business process management (BPM) is not a passing fad but a fundamental factor in managing, improving and transforming an organization.
I&O leaders that are looking for ways to increase efficiencies, optimize IT spend and elevate business value should start with the six best practices described in this research.
Claims of the death of the IT service desk are greatly exaggerated. Although the Nexus of Forces present challenges to traditional IT service desks, it also enables opportunities to modernize the business user experience. The ability to demonstrate value is paramount, and modern IT service support must place more emphasis on proactive business user productivity enablement.View Now