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Business Process Improvement

Business process management (BPM) is not a passing fad but a fundamental factor in managing, improving and transforming an organization.

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Six Ways to Drive Cost and Value Optimization for IT Operations

I&O leaders that are looking for ways to increase efficiencies, optimize IT spend and elevate business value should start with the six best practices described in this research.

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The Future of IT Service Support Management

Claims of the death of the IT service desk are greatly exaggerated. Although the Nexus of Forces present challenges to traditional IT service desks, it also enables opportunities to modernize the business user experience. The ability to demonstrate value is paramount, and modern IT service support must place more emphasis on proactive business user productivity enablement.

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