Gartner

During the coming decades, information and technology will rewrite the rules of competition, introduce innovative business models, change assumptions in markets and create a world of hyperconnected businesses.

To make smart decisions today about business tomorrow, leading-edge CIOs will need insight into long-view scenarios, perspectives and advice so they can harness business shifts before their competitors.

Talent on the Digital Frontier

Diane Morello, Managing VP

The Impact of Digital Business

Diane Morello, Managing VP

Strategic Research for Business Executives and CIOs

  • 21st Century
    Scenarios
  • Frontier Trends
  • Digital Business
  • Game Changers
  • Innovation

Featured Research

Gartner Fellows Interview With Bob Johansen of the Institute for the Future: Navigating to the Next Decade's Volatile World (FEATURE)

3 December 2013

An increasingly volatile and uncertain world drives new demands on organizations and individuals alike. Distinguished fellow of the IFTF Bob Johansen offers an insightful view of what lies ahead and strategies on how to succeed in the decade to come.

Maverick* Research: Surviving the Rise of 'Smart Machines,' the Loss of 'Dream Jobs' and '90% Unemployment'

23 September 2013

CIOs must change their mission to address the proliferation of smart machines in a widening range of jobs, including knowledge work, and causing increasing levels of unemployment. (Maverick research deliberately exposes unconventional thinking and may not agree with Gartner's official positions.)

21st Century Scenarios

Lead in the Digital Industrial Economy Using Insights From Symposium's Analyst Keynote

30 December 2013

Digital business is reshaping industries and redefining the role of IT. Every business will be a digital business, and every leader needs to be a digital leader. This research explores what is driving this change and what leaders must do to become the digital leaders of the future.

Gartner Fellows Interview With MIT Professor Erik Brynjolfsson: Managing the Transition to a Digital Economy

13 November 2013

We are delighted to invite the Director of MIT's Center for Digital Business Erik Brynjolfsson back once more to the Gartner Fellows Interview series. Gartner Fellow Ken McGee talks to Professor Brynjolfsson to get his latest views on digital business.

Life in the First Digital Decade: A Conversation With Dr. Bernard Meyerson, IBM Fellow and Vice President for Innovation

22 November 2013

IBM's Dr. Bernard Meyerson discusses with Gartner the key impacts technology will have on the enterprise over the next decade.

The Gartner Scenario for Vertical Industries, 2013

4 December 2013

Verticalization is more than a marketing tactic. It is a way for technology and service providers to use verticals as an integral component of business strategy from an organizational, cultural and investment perspective to achieve sustainable differentiation in their focus markets and segments.

Reinventing Competitive Advantage in a Digital World

25 June 2013

Analysis of historical technology-initiated industry disruptions clearly supports a strategy of creative destruction and radical reinvention on an ongoing cyclical basis. CIOs and CEOs using this as a primary strategy may be able to maintain a true leadership position in every industry.

How to Create Competitive Advantage by Evaluating Crumbling Paradigms

29 March 2013

Although many will consider risks that upcoming paradigm shifts present, competent CEOs, CIOs and board directors must also consider emerging opportunities. This research examines a framework for evaluating crumbling paradigms, their root causes and how to plan for an uncertain future in their wake.

Maverick* Research: The Future of Technology Belongs to the 'Silver Surfer'

25 September 2013

Silver surfers represent a more important technology market than Generation X and Generation Y. Technologists, designers and marketers must refocus to seize this crucial opportunity. (Maverick research deliberately exposes unconventional thinking and may not agree with Gartner's official positions.)

Maverick* Research: The Surveillance State and Stalker Economy Rise From the Unholy Union of Big Data, Big Algorithms and the Internet of Things

3 October 2013

A sea change in the security space (the scope and depth of surveillance) requires a recalibration of what can be observed and by whom, and where the data ends up. (Maverick research deliberately exposes unconventional thinking and may not agree with Gartner's official positions.)

Google, Apple Siri and IBM Watson: The Future of Natural-Language Question Answering in Your Enterprise

28 June 2013

NLQA systems such as Siri, Google and Watson employ natural-language processing and computational linguistics to directly answer user questions. By reducing the time to answer, these virtual assistants, search engines and cognitive systems offer improved business value.

Develop a Strategic Road Map for Postmodern ERP in 2013 and Beyond

31 July 2013

The bloated, all-encompassing ERP suite was killed by megavendors when they realized they couldn't keep up with users' needs and had to acquire, rather than build, the required functionality. CIOs and ERP leaders should develop plans for addressing this significant reality as quickly as possible.

Market Trends: Eight Companies Determine the Future of Moore's Law

18 March 2013

Moore's Law has been the overall driving trend that has shaped both the speed of technology innovation and the economics of the semiconductor industry for more than 40 years. Whether it can continue at its present pace depends on the abilities of a few companies to overcome major technology hurdles.

Why Your Organization Needs a Chief Data Officer (and Maybe a Chief Digital Officer, Too)

9 April 2013

Now that exploiting information proactively is becoming a competitive differentiator, new roles relating to the management of information are proliferating and new kinds of information leader are emerging. Gartner advises CIOs about the need to create or become chief data or chief digital officers.

What to Do When You're Asked to Allocate Business Value to IT

4 April 2013

Management may call on CIOs to allocate business value between IT and business activities. CIOs should first understand the reason behind the request, and then consider taking one of the six approaches described here to addressing management's request.

Access to research documents may vary based on your subscription.

Featured Research

Fuel Innovation by Funding Ideas Using Venture-Capital-Like Practices

6 February 2014

Many innovation initiatives successfully generate numerous ideas but often stall before funding. Executives who are responsible for innovation should know how internal incubation funds are designed to overcome the challenges of funding ideas and progressing them into value-creating innovations.

Maverick* Research: Ethics Are at the Center of the Nexus of Forces

23 September 2013

IT is often seen as amoral, but we challenge this view. Through the Nexus of Forces, corporate computing has expanded its footprint on society. CIOs should embrace the ethics of IT. (Maverick research deliberately exposes unconventional thinking and may not agree with Gartner's official positions.)

Frontier Trends

CEOs and CIOs Must Co-Design the C-Suite for Digital Leadership

22 November 2013

New digital and data C-leader roles are appearing in business. CEOs and CIOs must assess the deep change drivers and recent IT history to design for long-term success.

CIO Advisory: The Chief Data Officer Trend Gains Momentum

13 January 2014

The number of large enterprises with chief data officers has doubled in the last year and, although 17% of CEOs say they will have established this role by 2014, CDOs are neither represented equally in all industries, nor are their job descriptions uniform.

Digital Anthropologists Have Important Skills for Emerging Digital Enterprise Strategies

18 December 2013

As enterprises enter the digital industrial economy, it's critical to optimize people's interactions throughout business ecosystems. Anthropology and other behavioral disciplines have much to offer. We outline what and show how CIOs can add those capabilities to the enterprise digital portfolio.

Maverick* Research: Myths and Realities in the Brain-Aware Enterprise

23 September 2013

Neuroscience is blowing up old ideas of how brains work. CIOs and other IT leaders can use this knowledge to recoup wasted employee energy that can be channeled into value creation. (Maverick research deliberately exposes unconventional thinking and may not agree with Gartner's official positions.)

Combining Smart Objects With Mobile Apps Creates a New Frontier in Consumer Innovation

26 December 2013

Combining smart consumer products with mobile apps will create a new market of innovative consumer products and services. IT leaders in organizations that manufacture nontrivial consumer products should brainstorm ways to network products, make them smarter and add value with mobile apps.

Gartner Top Predictions 2014: Plan for a Disruptive, but Constructive Future

7 October 2013

These top predictions focus on disruptions brought about by digital business, the Internet of Things, smart machines and the onset of the Digital Industrial Revolution. IT leaders face a new set of realities in a much larger context.

'Collaborative Consumption' Business Opportunities Open Up for Business Leaders

8 August 2013

Collaborative consumption involves sharing access to products and services, and its rapid adoption is leading to a shift in marketing, distribution and economic activity. This research highlights three emerging opportunities that business leaders can evaluate.

The Potential Size and Diversity of the Internet of Things Mask Immediate Opportunities for IT Leaders

19 July 2013

The Internet of Things will be big, but just how big depends on exactly what is included. This research helps business and IT leaders understand this emergent technology and applications, and describes how IT leaders can help identify significant new opportunities.

Maverick* Research: Living and Leading in the Brain-Aware Enterprise

23 September 2013

Neuroscience findings about human performance will transform the enterprise. CIOs and other IT leaders should adopt brain awareness to reap profits of the next frontier: employees. (Maverick research deliberately exposes unconventional thinking and may not agree with Gartner's official positions.)

Maverick* Research: From Command and Control to Conversation

23 September 2013

Digital technology can amplify the voice of socially centered leaders or subvert their best intentions. Using it effectively is critical for leading the digital business. (Maverick research deliberately exposes unconventional thinking and may not agree with Gartner's official positions.)

CEO Advisory: Three Changes You Can Make to the Way IT Innovation Is Framed

28 June 2013

Many CIOs cannot drive the digital innovation needed for business growth because of a management culture that keeps IT in financial servitude. This research offers three CEO actions to break that trap.

Creating Successful Joint Venture IT Services

24 June 2013

Joint ventures face unique challenges in establishing successful IT services, because the issues that must be addressed are more complex than in a single-stakeholder organization. We offer six recommendations to help partner and joint venture company CIOs improve their chances of success.

Applying the Big Data Ecosystem

30 July 2013

The goal of any big data initiative is to impact business outcomes positively. After determining the vision and strategy, IT leaders need to develop their technology approach. Understanding the differences in available technologies and how they interact is crucial to maximizing big data investment.

To Deliver Full Value, Programs Need People, and People Need Engagement

14 June 2013

The challenge of delivering value in programs lies in linking organizational change activities to program outcomes so that important steps are not missed, cut or overlooked when challenges arise. Program managers should use this approach to ensure that change activities stay in their programs.

Access to research documents may vary based on your subscription.

Featured Research

Building Out Digital Business 'Dream Teams'

31 January 2014

CIOs and other business leaders face immense challenges in building out expertise and talent in digital business. We offer a framework for building up digital business "dream teams" across various stages of digital business development activity.

Talent on the Digital Frontier: New Capabilities, Built Out Quickly, Will Dominate Digital Business

5 November 2013

Eight out of 10 business leaders in a recent Gartner survey admitted to needing adaptation and learning to fit the world of digital business. CIOs and digital business leaders will swiftly have to master new disciplines, capabilities and talent approaches.

Digital Business

Predicts 2014: Seizing the Digital Business Advantage

11 December 2013

As businesses inject digital and electronic functions into products, services and channels, types and sources of competitive advantage morph. CIOs, strategists and business leaders must hone their branding, opportunity pipelines, capabilities and competitive intelligence.

Virgin Atlantic's Focus on the Consumer-Driven Ecosystem Offers a Glimpse of Life in the First Digital Decade

17 October 2013

Connected consumers and connected employees are changing how Virgin Atlantic serves its customers and the nature of work. Director of Information Technology David Bulman looks into the future and the changes being driven over the next five to 10 years by digitally driven connectivity.

Digital Government Must Be Both Inward- and Outward-Looking

26 June 2013

Government CIOs must consider that, while digital government strategies are mostly focused on citizen service, the main and more sustainable benefits will come from the transformation of internal data and processes.

Let's Get Digital: A Template for Digital Business Strategy

1 September 2013

A digital business strategy answers the question, "How will we survive and thrive in an increasingly digital world?" It is becoming an essential part of any business strategy, and best practices are emerging for how it can be developed and focused.

Ten New Realities of Customer Engagement to Account for When Developing a Digital Strategy

28 June 2013

This research helps enterprises develop the customer section of their digital strategy by detailing how technology will change customer engagement and what enterprises should do about it.

Tech Go-to-Market: Managing Various Sales Strategies Through the Hype Cycle of Technology Adoption

31 July 2013

Although the Gartner Hype Cycle can help technology planners decide when to invest in a particular technology, it also can help technology and service providers establish the appropriate sales models as the product passes through several stages on its path to productivity.

Talent on the Digital Frontier: The Stakes Rise in Digital Business

18 September 2013

Competition for talent will make or break digital business success, so say 90% of people in a new Gartner survey. CIOs and executives should expect digital business expertise to spread, organizational change to mount and new ways to locate talent to surface.

Ten New Realities of Customer Engagement to Account for When Developing a Digital Strategy

28 June 2013

This research helps enterprises develop the customer section of their digital strategy by detailing how technology will change customer engagement and what enterprises should do about it.

Maverick* Research: Digital Leadership Lessons From the Game of Go

24 September 2013

As the digital world evolves, and new models are needed, digital leaders can and should learn from the highly strategic game of Go. (Maverick research deliberately exposes unconventional thinking and may not agree with Gartner's official positions.)

The Gartner Travel Guide to the First Digital Decade

5 August 2013

This guide combines Gartner's research and views on the subject with insights from 30 thought leaders. It discusses the decade's recent history, culture and institutions, raises issues about the digital future and offers practical planning advice.

'Collaborative Consumption' Business Opportunities Open Up for Business Leaders

8 August 2013

Collaborative consumption involves sharing access to products and services, and its rapid adoption is leading to a shift in marketing, distribution and economic activity. This research highlights three emerging opportunities that business leaders can evaluate.

Three Best-Practice Ideas and Case Studies for a Compelling Customer Experience

24 July 2013

Product and marketing managers need to understand how the various elements of customer experience resonate with consumers and why. These best-practice examples highlight how consumer behavior and preferences align with the culture of successful brands.

Access to research documents may vary based on your subscription.

Featured Research

IBM Bets on New Watson Unit to Ignite Smart Machine Era Growth (FEATURE)

14 January 2014

IBM is investing heavily to create a new industry built on its cognitive and analytical systems assets. Smart machines deliver substantial first-mover advantage and we recommend early action.

The Disruptive Era of Smart Machines Is Upon Us

30 September 2013

The smart machine era will be the most disruptive in the history of IT. New systems that begin to fulfill some of the earliest visions for what information technologies might accomplish — doing what we thought only people could do and machines could not — are now finally emerging.

Game Changers

Smart Machines Lead to Competitive Advantage as Well as Ethical Challenges

9 December 2013

Aggressive early-adopter companies can realize competitive advantage by employing smart machines, such as cognitive systems, autonomous vehicles and mobile robots. This report presents the opportunities and subsequent challenges that senior executives, CIOs and strategists should take note of.

The "It" Factor

1 October 2013

Those with "it" have an attractive self-confidence. They change the energy of any room they enter and ignite a spark in the enterprise that inspires others to follow. They achieve success that is sustainable by involving their coworkers, who perform better simply by being exposed to the "it" factor.

Innovation Insight: Augmented Reality Will Become an Important Workplace Tool

19 December 2013

Augmented reality is the real-time use of information in the form of text, graphics, audio and other virtual enhancements integrated with real-world objects. IT leaders should examine the value proposition of AR as an internal tool to enhance business processes and provide business innovation.

Innovation Insight: Emotion Detection Enhances Innovation in Customer Relationships

16 November 2012

Solutions that recognize and respond to emotional meaning embedded in voice, facial and other human communication will fuel a wave of indispensable products and services that further unites digital and physical worlds. Support organizations must understand the new methods for solution innovation.

Predicts 2014: The Business Impact of the 'SMART' Technologies

12 December 2013

Five key emerging technologies presage an era of unrivaled disruption at a personal, business and even industry level. Organizations that embrace and master these technologies will uncover significant opportunities in an otherwise-volatile business landscape.

Smart Machines Mean Big Impacts: Benefits, Risks and Massive Disruption

2 October 2013

Through 2020, the smart machine era will blossom with a proliferation of contextually aware, intelligent personal assistants, smart advisors (such as IBM Watson), advanced global industrial systems and public availability of early examples of autonomous vehicles.

How CIOs Can Determine Which Emerging Technologies CEOs Will Want

14 June 2013

This research introduces a methodology for CIOs to identify the emerging technologies that will help CEOs and boards of directors attain their midterm to long-term goals.

Analytics Gets Personal with the Quantified Self

17 May 2013

"Quantified self" is the first manifestation of a reaction to ubiquitous business analytics trends called personal analytics. Information leaders should beware, but also prepare to benefit from the opportunities it provides.

Transforming Cultural Conflicts Into a Competitive Advantage

1 August 2013

As globalization proliferates, IT professionals are experiencing increasing friction when dealing with people from different occupational, corporate, regional and national cultures. This report provides guidance on surmounting the most common challenges when cultures collide.

Hype Cycle for Strategic Business Capabilities, 2013

31 July 2013

Every few years, technology enables another new general business competency, which can be a source of multiyear competitive advantage or a strategic weapon to disrupt industries. Senior executives and CIOs can prepare their strategy and timing for these emerging capabilities using this research.

Hype Cycle for Emerging Technologies, 2013

9 August 2013

This Hype Cycle brings together the most significant technologies from across Gartner's research areas. It provides insight into emerging technologies that have broad, cross-industry relevance, and are transformational and high-impact in potential.

Hype Cycle for the Internet of Things, 2013

31 July 2013

The Internet of Things has the potential to transform industries and the way we live. This Hype Cycle helps enterprises assess the levels of risk, maturity and hype that are associated with a transformative early-stage trend.

The Information of Things: Why Big Data Will Drive the Value in the Internet of Things

17 April 2013

Much of the value from the Internet of Things will come from the data, making big data analysis a cornerstone of the success of the Internet of Things and a clear reason for CIOs to be involved.

Gartner's Guide to Creating World-Class IT Principles

26 July 2013

Gartner evaluates hundreds of IT principles every year. Unfortunately, many of these are weak and ineffective, often leading to shaky governance, more conflict and ineffective execution. Good principles change everything. CIOs can create and use great IT principles using Gartner's approach.

Access to research documents may vary based on your subscription.

Featured Research

Strengthen the Three Pillars of Innovation in Your Organization: Purpose, People and Process

2 December 2013

Top innovators excel in at least one of the three pillars of innovation — purpose and intent, process and organization, or people and culture — and have a basic competency in all three.

Innovation Insight: Smartglasses Bring Innovation to Workplace Efficiency

30 October 2013

The use of smartglasses has the potential to improve worker efficiency in vertical markets such as manufacturing, field service, retail and healthcare. IT leaders must plan pilots, update policies, and provide new apps and content to gain potential benefits from smartglasses.

Innovation

Fuel Innovation by Funding Ideas Using Venture-Capital-Like Practices

6 February 2014

Many innovation initiatives successfully generate numerous ideas but often stall before funding. Executives who are responsible for innovation should know how internal incubation funds are designed to overcome the challenges of funding ideas and progressing them into value-creating innovations.

Agenda Overview for Business Innovation and Emerging Trends, 2014

3 January 2014

Our 2014 research agenda focuses on how business and IT leaders can lead their organizations into the new Digital Industrial Economy and deliver real competitive advantage. Understanding the new trends, progressing innovation and building a digital business are key to success.

Roundup of Innovation Management Research, 2013: From Getting Started to Getting Great

16 August 2013

This Roundup presents our research on managing innovation for the period through July 2013, including new research on metrics and leading-edge practices. The research is organized by topic with hyperlinked documents and summaries.

Hype Cycle for Emerging Technologies, 2013

9 August 2013

This Hype Cycle brings together the most significant technologies from across Gartner's research areas. It provides insight into emerging technologies that have broad, cross-industry relevance, and are transformational and high-impact in potential.

CEO Advisory: Three Changes You Can Make to the Way IT Innovation Is Framed

28 June 2013

Many CIOs cannot drive the digital innovation needed for business growth because of a management culture that keeps IT in financial servitude. This research offers three CEO actions to break that trap.

Seven Strategies to Boost Technology Innovation

29 August 2013

Conflicting indicators point to both increasing and decreasing rates of technology innovation. Evaluating the evidence, we reveal innovation is not in decline and can be facilitated via several methods. Business leaders and CIOs must be aware of innovation often wasted through lack of recognition.

Innovation Insight: Smart Grid Drives Innovation in the Utility Sector

7 March 2013

Smart grid, a vision of the new energy delivery infrastructure, is driven by intense pressure to find a sustainable energy provisioning model. It acts as an incubator for a broad spectrum of technologies in the utility sector, consequently demanding close attention from IT leaders.

Innovation Insight: The Connected Vehicle Will Dominate Automotive and Mobility Innovations

28 December 2012

Connected vehicle innovations will not only define the automotive industry's next century, but also offer new business opportunities for automakers and other industries. As the vehicle becomes the ultimate mobile device, new value propositions will emerge and business models will be disrupted.

Mobile Collaboration Will Drive Innovation in Your Workplace

12 August 2013

Mobile, cloud and social trends enable new ways of working, increase employees' productivity and efficiency, and reinvent collaboration in the workplace.

Roundup of Innovation Management Research, 2013: From Getting Started to Getting Great

16 August 2013

This Roundup presents our research on managing innovation for the period through July 2013, including new research on metrics and leading-edge practices. The research is organized by topic with hyperlinked documents and summaries.

Business Leaders and CIOs Must Change the Ground Rules for Disruptive Innovation to Succeed

26 July 2013

Alpha organizations aggressively focus on disruptive innovation to achieve competitive advantage. Characterized by unknowns, disruptive innovation requires business and IT leaders to go beyond traditional management techniques and implement new ground rules to enable success.

13 IT Innovation Habits of Enduringly Successful Alpha Organizations

23 July 2013

As digital forces disrupt many industries, CIOs must strengthen technology-related business innovation. Here are some proven techniques that enduring innovation leaders have applied over a decade or more.

Access to research documents may vary based on your subscription.
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