Retail industry leaders are under more pressure than ever to do more with less within technical and market environments that evolve every day. They must maintain lean technology portfolios that reduce operating costs while positioning the enterprise for growth and deliver a consistently high quality of service. Gartner research helps optimize your multichannel strategies by providing insight on channel-specific consumer preferences, behaviors, trends and technologies.
Consumers are using technology to redefine the way in which they interact with retailers. Our 2013 research agenda is focused on helping Tier 1 multichannel retailers deploy technology to redefine the way in which they attract and retain customers.Get the Report
Tablet growth has been explosive since the introduction of the iPad. In 2013, this trend is being further fueled by Windows 8 tablets, the growing maturity of the Android ecosystem, and the attempts by OEMs to create new form factors that extend tablet functionality down to phones with "phablets" and up to notebooks with hybrid slate/keyboard designs. The changes offer new opportunities – but also new challenges – to enterprises.View Now
The wave of the future — or just hype? Gartner Hype Cycles show the difference. Use our Hype Cycles to get educated about the promise of an emerging technology within the context of your industry.
Magic Quadrants and MarketScopes offer visual snapshots of a market's direction, maturity and participants. Which Vendors are leaders, visionaries, challengers or niche players?
Gartner Vendor Ratings assess all the different aspects of a technology provider, such as its strategy, organization, products, technology, marketing, financials and support. Use Vendor Ratings to assess the technology providers in your industry.