Retail industry leaders are under more pressure than ever to do more with less within technical and market environments that evolve every day. They must maintain lean technology portfolios that reduce operating costs while positioning the enterprise for growth and deliver a consistently high quality of service. Gartner research helps optimize your multichannel strategies by providing insight on channel-specific consumer preferences, behaviors, trends and technologies.
This research is a quick reference guide to Gartner analysts' predictions highlighting where, when and how digital business will bring about transformation in 14 different industry segments.
Gartner recently surveyed 300 multichannel companies in North America and Western Europe and uncovered some encouraging, but many concerning, practices. As retailers focus on raising their game, they must focus not just on fulfilling consumer orders, but also tackling increased volumes of returned merchandise.View Now
The wave of the future — or just hype? Gartner Hype Cycles show the difference. Use our Hype Cycles to get educated about the promise of an emerging technology within the context of your industry.
Magic Quadrants and MarketScopes offer visual snapshots of a market's direction, maturity and participants. Which Vendors are leaders, visionaries, challengers or niche players?
Gartner Vendor Ratings assess all the different aspects of a technology provider, such as its strategy, organization, products, technology, marketing, financials and support. Use Vendor Ratings to assess the technology providers in your industry.