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Gartner VP Distinguished Analyst Linda Cohen discusses how IT outsourcing environments will deal with the globalization and virtualization of companies.
13 August 2010
Five key forces present positive growth opportunities for service providers: hyperdigitization, automation, analytics, asset ownership shift and leveraging experience. Providers should consider these forces as they strategize and build future business models.
24 August 2010
Business process management is an approach to business process improvement that is being used in all types of IT services. This research, which is part of Gartner's new special report on IT services, examines how BPM will affect the IT services market during the next five years.
12 August 2010
A large-scale survey of 40 countries shows budgets for cloud computing and cloud services from external service providers to be robust and expanding rapidly. There are notable shifts in spending that indicate changes are coming for the ranks of traditional IT services providers.
Research for Technology and Services Providers, available to Gartner for Business Leaders' Clients
23 August 2010
This research, which is part of the "Future of IT Services" Special Report, analyzes future trends shaping the business process services market. Understand this future scenario to look beyond mere cost reduction to prioritize the use of BPS for differentiation and growth.
3 December 2009
This document contains market sizing and forecast analysis of the worldwide market for IT professional services related to the use of cloud computing and cloud services.
Research for Technology and Services Providers, available to Gartner for Business Leaders' Clients
24 August 2010
The Internet revolution is now affecting how business process consulting services are delivered. Digitized content, business process management approaches and knowledge platforms are bringing speed and predictability to business process consulting service delivery.
Research for Technology and Services Providers, available to Gartner for Business Leaders' Clients
16 August 2010
A widening value gap, IT consumerization and the adoption of IT utilities and cloud services may stall the growth of the IT services market by 2015. When organizations understand the opportunities and threats this potential scenario presents, they can minimize their impact on IT and the business.
19 August 2010
The accelerated digitization of a large and growing sector of the world economy is creating a major new opportunity for IT services providers, one that requires new approaches and new service models.
18 August 2010
We highlight five potentially worrying trends for IT services providers during the next decade that will affect the future of the IT services industry, as reported in Gartner's "The Future of IT Services" Special Report, and we offer some recommendations about how to deal with them.
25 August 2010
The future of application services -- how to buy, deploy and care for enterprise applications -- will be a buyer's market characterized by relatively lower switching costs, more choices from more providers and an era of IT services delivery, in which the enterprise owns its data and little else.
24 August 2010
Changing industry dynamics mean IT services marketers need to take a fresh look at what value they propose to which customers.
8 September 2009
Cloud computing will affect clients' service sourcing strategies as providers' service delivery models. This new multisourcing and delivery strategy will mostly leverage well-known sourcing models.
29 July 2010
The turbulent transformation of the IT services market driven by new delivery models (now symbolized by cloud computing) was predicted by Gartner 10 years ago. We examine our past predictions on forces, direction, timing and market impact.
23 August 2010
The outsourcing market is undergoing accelerated change as critical market forces gain momentum. Given that these forces are unavoidable, we discuss what IT services and outsourcing buyers, and providers, must do to unlock the hidden opportunities in these forces for new value realization.
10 August 2010
A chain of economic and business events could disrupt the IT services market and stall its growth by 2013. Understand this scenario, part of the 'Future of IT Services' special report, to increase opportunities and limit threats through economic volatility and aggressive commercial practices.
2 June 2010
This report contains market size and forecast analysis of public cloud services delivered by commercial cloud services providers. It provides worldwide and regional data and also worldwide industry sector adoption.
14 September 2009
IT and sourcing professionals need to understand specific cloud computing services, such as software as a service, and what it could mean for their businesses, before they can assess whether to adopt the service or remain with traditional IT offerings.
15 April 2010
Gartner is constantly in search of examples of cloud services that have been deployed and can be measured to determine business benefits. Here, we present a successful execution of the pragmatic use of cloud services for the provisioning of infrastructure.
16 August 2010
This research is part of Gartner's special report "The Future of IT Services." It describes the future service market for infrastructure outsourcing, and how it will evolve based on the demands of clients and changing technology.
15 April 2010
Gartner research suggests that the evolution of IT services to industrialization and consumerization will inevitably lead to a level of convergence of the business process, application and infrastructure layers. Here, we examine the application service layer and the implications of these shifts.
3 December 2009
Infrastructure utility services, the delivery of industrialized IT infrastructure managed services, are already affecting price, service and contractual aspects of the more than $120 billion data center outsourcing and hosting market, and will challenge traditional approaches.
28 January 2010
Platform business process outsourcing describes the BPO that includes the underlying application, but this is not new. Many types of BPO have always included the processing application. This research explains BPO service delivery options.
7 May 2010
Global trends and regional variations are affecting the main markets of managed data center services. Understand how markets in North America, Europe and Asia/Pacific are evolving toward cloud computing to more appropriately market and source these services.
3 June 2010
Cloud storage infrastructure as a service is a nascent market, evolving quickly as a myriad of new service providers enters the market. As the first to market, Amazon dominates the market, but that could change as standards develop and the market matures.
Research for Technology and Services Providers, available to Gartner for Business Leaders' Clients
16 December 2009
ITO service providers cannot ignore the impact of cloud computing. Although traditional ITO business models will remain intact for the near future, some "legacy" ITO value propositions supported by ITO providers will become less relevant.
Research for Technology and Services Providers, available to Gartner for Business Leaders' Clients
16 February 2010
Gartner forecasts the infrastructure utility services market and its five-year growth rate. Infrastructure utility services (also known as industrialized outsourcing services) represent a sizable and near-term business opportunity for providers.
Research for Technology and Services Providers, available to Gartner for Business Leaders' Clients
20 August 2010
Companies that use BPO and cloud-enabled business process services often focus on standardizing processes at the lowest cost and discount the need for process agility. This research recommends tactics for managing different rates of process change in sourcing relationships.
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