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The Gartner Predicts 2012 special report addresses the continuing trend toward the reduction of control IT has over the forces that affect it. As users take more control of the devices they will use, business managers are taking more control of the budgets IT organizations have watched shift over the past few years. Moving forward, IT departments will find that they must coordinate activities in a much wider scope than they once controlled.

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Gartner Predicts 2012 Research

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Predicts 2012: Achieving a Business Focus on Sustainability, Energy, Performance and Technology

18 November 2011

The practical realities of how enterprises are implementing sustainable business practices are evolving rapidly, resulting in changes to organizational governance, processes and the nature of sustainable business system solutions.

Predicts 2012: Application Integration Will Increase in Scope and Complexity

10 November 2011

As organizations' application portfolios become ever more diversified and distributed, corresponding integration projects will also increase in scope and complexity. We predict how companies will address some emerging integration challenges during the next few years.

Predicts 2012: The Business Application and ERP Markets Are Changing Rapidly

11 November 2011

Business applications are undergoing many changes. The realities of cloud computing, the accessibility provided by mobile technologies and the impact of social paradigms are all affecting the business application environment.

Predicts 2012: Business Continuity Management Maturity Takes Two Steps Forward and One Step Back Due to Technology and Cultural Changes

28 November 2011

Supply chain availability requirements and the goal for better business agility and resilience will continue to be the key drivers for improved BCM and IT disaster recovery modernization. BCM integration with the enterprise risk management function will support these two organizational objectives.

Predicts 2012: Cloud Computing and Event Processing Will Be the Key Advances in Application Architecture

16 November 2011

Most new cloud applications will use service-oriented architecture design principles and in-memory computing, and new business applications will leverage event processing and SOA gateways. However, few applications will be modified for cloud deployment, mobility support or IMC.

Predicts 2012: Cloud Computing Is Becoming a Reality

8 December 2011

As cloud computing matures and adoption begins, businesses continue to explore its potential. In many instances, local regulations and data privacy restrictions will delay adoption.

Predicts 2012: Cloud Services Brokerage Will Bring New Benefits and Planning Challenges

22 November 2011

As the market for cloud services brokerage offerings continues to expand, end-user companies and cloud services providers will need help strategizing their use. CSBs will make governance in the cloud the most common way of consuming governance functionality.

Predicts 2012: Cloud Shift Drives Higher IT Spending, Changes in IT Funding and a Focus on New IT Performance Goals

29 November 2011

In 2012, organizations will change how they fund IT investments based on the shift to cloud. For many organizations, the move to "lower-cost" cloud may be surprisingly expensive. For enterprises that have chronically underinvested in IT, the long-term lack of funding will begin to show.

Predicts 2012: Context-Aware Computing Changes Consumer-Facing and Security Strategies

23 November 2011

Adoption of context-aware computing is accelerating. IT cannot afford to wait to respond in the areas of consumer-facing strategies, security and fraud prevention.

Predicts 2012: CRM Customer Service and Support Staggers into the Posthuman Age

11 November 2011

Customer service excellence is key to differentiating any business, but the drive to reduce costs still undermines customer trust. New analytical tools, improved linkages among social CRM processes, increased automation and lower-cost cloud solutions hold the greatest promise for improvements.

Predicts 2012: Data Management at a Tipping Point

28 November 2011

Our 2012 predictions regarding data management technologies describe how organizations and providers will need to meet the challenges created by the explosion of information, and new business demands, in an environment where both resources and budgets are constrained.

Predicts 2012: Emerging Suites and SaaS Are Driving New Capabilities in Administrative ERP

16 November 2011

Mergers and acquisitions are creating broader application suites, while new technologies and delivery models, such as social and software as a service, continue to drive innovation in administrative ERP applications.

Predicts 2012: Enterprises Must Balance Opportunity and Risk in Cloud and Mobile Security

28 November 2011

Cloud computing and mobile devices hold the potential to make enterprises more agile, more efficient and more competitive. They also introduce new security risks that must be addressed immediately.

Predicts 2012: Global Logistics

22 November 2011

Over 60% of surveyed companies view logistics as nonstrategic; yet expectations for near-perfect performance place increasing stress on global logistics organizations.

Predicts 2012: Industrial and High-Tech Value Chains Look to Cultivate the Complexity That Provides Resilient Operations

9 November 2011

Gartner provides predictions for supply chain leaders on the key challenges that industrial and high-tech companies will face over the next few years. We also offer recommendations on how to maintain competitiveness and profitability through improved supply chain practices.

Predicts 2012: Information Governance Programs Gain Traction

23 November 2011

Information governance and master data management programs will continue to gather momentum across the enterprise information management landscape as firms gain competitive advantage by implementing them decisively.

Predicts 2012: Information Infrastructure and Big Data

29 November 2011

Gartner's Predicts 2012 research describes how enterprise must manage infrastructure change and formally assess the value of information as the effects of its dramatic expansion ripple through organizations.

Predicts 2012: IT and OT Alignment Has Risks and Opportunities

22 November 2011

IT and OT alignment is a growing area of concern for clients that focus on the physical plant and equipment. Risks and opportunities surround the phenomenon of OT systems taking on many characteristics of IT systems but still having a separate role to play and often a separate management regime.

Predicts 2012: IT Investments in the Retail Value Chain Grow to Manage Demand and Consumer Unpredictability

10 November 2011

Based on current research findings, Gartner offers predictions through 2014 for the retail value chain, including implications of demand volatility, supply chain investment priorities, product life cycle applications and multichannel trends.

Predicts 2012: IT Services Sourcing Strategies and Execution Demand Proactive Diligence

1 December 2011

Gartner expects the convergence of services with software and infrastructure to cause significant changes in sourcing strategies, driven by new offerings delivered "as a service." CIOs and sourcing officers should proactively explore the opportunities and implications for their organizations.

Predicts 2012: Marketers Must Adapt, Differentiate and Innovate in Social CRM, SaaS and IMM

10 November 2011

In 2011, marketing technology investment increased in digital and social, and demand increased in rationalizing, integrating and accessing multiple marketing processes and technologies. Our 2012 predictions focus on social CRM.

Predicts 2012: A Maturing Competitive Landscape Brings New IAM Opportunities

28 November 2011

Many enterprises are considering new identity and access management vendors, as well as new delivery and pricing models. Innovative approaches bring opportunities for cost savings and program improvements; however, they also carry risks.

Predicts 2012: Midsize Businesses Seek Technologies to Simplify Their IT Environments

11 November 2011

Most midmarket companies are more constrained in IT resources than larger enterprises, and the constraints create unique requirements for selecting and managing IT solutions. Here we identify and analyze three key investment areas for the midmarket in 2012.

Predicts 2012: Mobile And Wireless Technologies Rise

16 November 2011

Mobile and wireless technologies continue as top priorities for most enterprises. It is no longer a conceptually stand-alone market, and is having an effect on many other technologies.

Predicts 2012: More PaaS Vendors and More PaaS Confusion

23 November 2011

The platform-as-a-service market is in its early stages. Users are facing a large number of innovative offerings, but with no established leadership, standards or best practices.

Predicts 2012: New Privacy Laws Bring Change, Not Certainty

15 November 2011

Emerging privacy legislation in the U.S. and Europe will at first create uncertainty, not clarity. Enterprises need to focus on new privacy principles, not legal details.

Predicts 2012: Organizational Politics Hampers, Gamification Motivates BPM Adoption

15 November 2011

Overcoming organizational challenges will be a make-or-break mandate for organizations, as they move from discrete business process management projects to enterprisewide process transformation programs.

Predicts 2012: Plan for Cloud, Mobility and 'Big Content' in Your ECM Strategy

16 November 2011

Content management technology has changed greatly, with broader suite functionality, better process control and a stronger focus on records. Yet more changes are afoot, with increased demand for management of video content, mobile clients, cloud-based solutions and real-time process monitoring.

Predicts 2012: PPM Leaders Must Embrace 'The Next Normal' By Embracing Change And Adapting

21 November 2011

During the next three to five years, program and portfolio management leaders will focus heavily on improving speed, accuracy, agility and decision making, which will stretch resources and exert pressure to develop true agile project managers.

Predicts 2012: Ramifications of the Transition to HTML5

30 November 2011

The Web is going through a once-in-a-decade technology transition to HTML5 and CSS3. This transition has a number of interesting implications, from offline mode to mobile apps to browser platforms to how software is built.

Predicts 2012: The Rising Force of Social Networking and Collaboration Services

28 November 2011

We take a look ahead at the market for social networking and collaboration via several key predictions, and unveil issues that will impact vendors and organizations. Line of business and applications managers should monitor these trends and the impact they will have on the workplace.

Predicts 2012: Sales Cloud Applications Expand, but Costs Are Greater Than Expected

21 November 2011

Software as a service and iPads will have a significant impact on the future of field sales applications, while e-commerce will reignite channel conflict issues with selling partners.

Predicts 2012: Social CRM Remains an Immature Area

10 November 2011

Although new use cases for businesses are still developing, social media remains an immature market. Companies are moving from pure experimentation and social presence to aligning business purpose, processes, people and metrics, particularity in the area of improving customer relationships.

Predicts 2012: Software as a Service Prompts Return to On-Premises

21 November 2011

Software as a service is more expensive than expected, causing some companies to move back to on-premises.

Predicts 2012: Sophisticated Attacks, Complex IT Environments and Increased Risks Demand New Approaches to Infrastructure Protection

29 November 2011

Gartner's infrastructure protection specialists have once again developed predictions for the future of this critical area of security. Use these trends to help with essential purchasing and deployment decisions.

Predicts 2012: Successful UC Deployments Depend on Defining Organizational Objectives and Understanding the Challenges

18 November 2011

The range of unified communications approaches presents sourcing, funding and technical challenges. Organizations need to focus on setting objective decision criteria that focus on business value, and on developing multiyear, hybrid UC implementation strategies.

Predicts 2012: Supply Chain Predictions: Talent, Risk and Analytics Dominate

18 November 2011

By 2016, companies will revisit their low-cost country sourcing decisions, evolve their talent needs and build a core competency in predictive analytics to sense demand and supply, and manage risk.

Check back daily for newly published Gartner Predicts reports.
Predicts 2012: Industries Face Intensified Consumerization and Technology Disruption

23 November 2011

Industry IT and business leaders must embrace new business models and align their IT platforms to address economic turmoil and changing enterprise strategies.

Predicts 2012: Changing Customer Needs Demand More Fluid Banking IT Systems, Processes

21 November 2011

Continuing economic unease, consumers' increased power and their relentless embrace of new technologies put the onus on financial services firms to exploit IT in new and different ways to find, win and keep customers.

Predicts 2012: Cloud Computing, Social Media and Mobile Technologies Will Disrupt Insurers

16 November 2011

Business and IT leaders of life and property and casualty insurers need to bridge the gap between legacy modernization and innovation. Emerging technologies such as cloud computing and media tablets will create opportunities and threats in both areas.

Predicts 2012: Demand Sensing Will Be Key to Success and Growth in Consumer Goods Manufacturing

16 November 2011

Consumer goods companies will continue to face an uncertain demand environment in 2012 as economic realities have changed consumer buying patterns. CIOs and business leaders need to recognize the opportunities to leverage new technologies to target and reach the ever-elusive consumer and shopper.

Predicts 2012: E-Commerce Innovation Demands Speed, Agility and Sharper Order Management

8 December 2011

Although mobile and social are hot topics, even the shiniest "bells and whistles" fall short without strong order management and a solid e-commerce platform. Use this research to ensure that innovations keep pace with 2012 market expectations and benefit the bottom line.

Predicts 2012: Economy and Energy Sustainability Guide Energy Utility Agenda

10 November 2011

Significant challenges face the global utility sector, including energy sustainability and supply security concerns, heightened environmental sensitivity, and the search for successful business models that will address changing policymaker attitudes and consumer expectations.

Predicts 2012: Embryonic Smart City Processes Point To Opportunities

22 November 2011

Despite strong interest in smart city projects by governments and providers, processes from funding to privacy have yet to be fully formed and tested. This research presents five predictions.

Predicts 2012: Financial Services Firms Must Shift to New Model for IT Development to Respond to Change

14 November 2011

To cope with a volatile and more competitive business environment, banks and investment services firms must invest in infrastructure and shared services while taking a more granular and agile approach to application development. We predict the pain points and opportunities of this imperative.

Predicts 2012: Finding Business Value at the Intersection of Social, Mobile and Interactive

14 November 2011

If 2011 was the year of "social" and "mobile" for media, then the next five years will be about how or whether media sectors are able to find real business value from social media and mobile devices beyond awareness and raw promotional reach.

Predicts 2012: Government CIOs on a Tightrope

7 November 2011

Continued budget pressures in most jurisdictions, combined with increasing worries for sovereign debts, social tensions and political instability, create a context where balancing short-term cost containment and the ability to fulfill statutory obligations in the long-term becomes a major challenge.

Predicts 2012: Healthcare Delivery Organization CIOs Must Navigate an Ocean of Changes

14 November 2011

Healthcare delivery organizations are confronted with growing demand for services, severely constrained resources and disruptive payment models. Gartner's annual predictions focus on changes afoot in critical IT areas.

Predicts 2012: Product Design and Life Cycle Management

17 November 2011

Trends in software technology and business needs will transform this market by year-end 2016. Manufacturers can gain significant business benefit if they understand these trends and leverage them correctly.

Predicts 2012: Retailers Turn to Personalized Offers Through Mobile and Social but Will Struggle With Multichannel Execution

7 November 2011

Customers expect the cross-channel experience to be consistent. Retailers will find it very challenging to execute against this.

Predicts 2012: Successful Governance, Risk Management and Compliance Requires Clear Business Benefits and Business Skills

22 November 2011

Governance, risk and compliance concerns have become business-critical imperatives, and IT professionals tasked with driving GRC initiatives must be, and be seen to be, business leaders.

Predicts 2012: Supply Chain for Healthcare and Life Sciences

18 November 2011

Healthcare and life science organizations will need supply chain and operations capabilities to seize opportunities for growth, and to address several related trends, including industry consolidation, collaboration and integration, across the value chain.

Predicts 2012: Technology Innovation Starts a New Automotive Era

21 November 2011

The connected vehicle and alternative mobility services will create a new era for the automotive industry that is based on technology and business innovations. Understanding how this evolution will unfold is crucial to creating winning business and technology strategies.

Check back daily for newly published Gartner Predicts reports.
Predicts 2012: CSPs Need to Redefine Their Business Scope and Focus on Operational Efficiency

15 November 2011

Through 2015, communications service providers will try to redefine their business scope and participate in new areas beyond telecom. At the same time, they will focus on operational efficiencies to defend against profit margin erosion stemming from competitive and commoditization pressures.

Predicts 2012: Data Center Growth and the Impact of Cloud Computing on Energy Efficiency

18 November 2011

The growth in data center deployments, especially in emerging markets, and cloud-based computing will be directly impacted by the availability and efficient operations of energy.

Predicts 2012: Embryonic Smart City Processes Point To Opportunities

22 November 2011

Despite strong interest in smart city projects by governments and providers, processes from funding to privacy have yet to be fully formed and tested. This research presents five predictions.

Predicts 2012: Emerging Markets Are Changing the World of IT

29 November 2011

There is a major worldwide market shift in information and communication technology spending. The percentage share of ICT spending in emerging versus mature markets is growing, reaching 32% in 2012 from 30% in 2010. This calls for action.

Predicts 2012: Managing Consumer Diversity

9 November 2011

A rising tide is not raising all boats. Our predictions for consumer dynamics address key evolution in user behavior and adoption for consumer technologies and services in the next five years. The most successful technology providers will micromarket to unique consumer segmentation.

Predicts 2012: Marketers Must Adapt to a World That Rewards Speed

November 2011

In the 21st century, enlightened CEOs know that a marketing-led organization, adept at rapid response, will seize business advantage. But current marketing structures and processes must change.

Predicts 2012: Mobile and Cloud Computing Set to Transform Enterprise and Consumer Security Markets

14 November 2011

The information security market will be impacted by the increasing security requirements end users will have in relation to consumerization of IT, expansion of new mobile platforms and cloud computing.

Predicts 2012: Personal Cloud Will Reshape the Consumer Services and Applications Landscape

18 November 2011

Service, device and content providers should prepare to enter the era of the personal cloud.

Predicts 2012: Photovoltaic Solar Energy Faces Slower Growth and Intensifying Competition

16 November 2011

The PV solar energy industry is facing slower growth and intensifying competition, but opportunities exist for strategically positioned vendors.

Predicts 2012: The Evolution from Print to Multimedia Publishing Accelerates

18 November 2011

Digital printing technology performance and image quality trends are accelerating as providers make significant improvements. Nevertheless, users are embracing services that cut print costs and improve business processes.

Predicts 2012: The Success of Consumer Devices Will Rest on Delivering the Ultimate Experience

22 November 2011

Our Strategic Planning Assumptions for consumer devices look at how brand and ecosystem will drive product acceptance, while similar technology will penetrate many devices making them interchangeable in the eyes of the consumer.

Check back daily for newly published Gartner Predicts reports.