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SPECIAL REPORT
Gartner Global IT Council
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A Gartner Global IT Council brings together IT leaders to discuss a chronic challenge and develop a common approach to solving it. The council discusses the issues that matter most to members and offers the solutions that members believe will work best for organizations globally. FEATURED RESEARCH
Know Your Rights in IT Maintenance and Cloud Computing Gartner gathered leading CIOs from around the world to define the rights that enterprises should expect when they consume IT maintenance or negotiate cloud computing deals. Vendors and enterprises must work together to make these rights a reality. Gartner Analysts Daryl Plummer and David Cappuccio discuss the Gartner Global IT Council and the issues that will be addressed.GARTNER GLOBAL IT COUNCILSGartner has established two Global IT Councils — one on cloud computing and one on IT maintenance. Each of the Global IT Councils has been tasked with developing a set of basic rights and/or responsibilities for their specific area of technology. Members have discussed the issues candidly and in depth, and offered their real-world observations about problems in these areas, as well as practical, actionable recommendations for resolving them. Gartner Global IT Council: Cloud Services
The Gartner Global IT Council for Cloud Services has defined key rights and responsibilities of service consumers that will help both providers and consumers establish and maintain successful business relationships. This document describes some of the most pressing rights and responsibilities along with the reasons why they are necessary. Additional critical rights and responsibilities will emerge as cloud services mature. Featured Report: Rights and Responsibilities for Consumers of Cloud Computing Services Gartner Global IT Council: IT Maintenance
The Gartner Global IT Council for IT Maintenance has developed a set of basic principles — a code of conduct — that addresses IT maintenance consumers' most serious concerns. This document codifies some of the highest-priority rights and responsibilities of vendors and IT organizations, to spark a discussion about how maintenance services can be applied efficiently and cost-effectively, without damaging mission-critical business processes. Featured Report: |
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