The future of work is here, but the problems of yesterday — fatigue, information chaos, and friction — are too. Despite organizations enabling more flexibility and choice, why does data show it is harder than ever for employees to accomplish meaningful work? This keynote explores Gartner data, case studies and technology insights to reveal three ways digital workplace leaders can build a better workplace.
Speaker Bio
Tori Paulman
Sr Director Analyst
Tori Paulman is a Research Analyst in Gartner's Employee Experience Technology team covering digital workplace leadership and strategy, digital employee experience, the workplace experience application market, strategies for hybrid work, and Gartner's 2022 digital worker experience research study. Prior to joining Gartner, Tori has extensive career experience as a leader of digital employee experience, technology adoption, and employee resilience. They offer differentiated depth and breadth of knowledge in industries ranging from software development, entertainment, higher education, financial services, retail, and professional services.
Tori's focus is on ensuring that employees have a validating, supportive, and engaging experience with work. They help Gartner clients achieve their goals by sourcing and implementing the right combination of technologies, and applications, and cultural practices to ensure their employees are productive and happy at work. Tori is passionate about the importance of inclusion and facilitating opportunities for people to have positive interactions with technology that makes their work, and lives, better.
Tori has spent more than 25 years in IT roles cultivating an empathetic IT methodology which seeks to balance the narrative that so often focuses on the adoption of new tools and drives the conversation back to the most valuable asset of your organization, people. Their work centers on the human experience, because they believe that fostering innovative performance requires that Digital Workplace programs must be focused on something deeper than user experience, they must be focused on the human experience.
Years of Experience:
- 2021 beginning at Gartner
- 25 years in IT industry
- 7 Years Financial Services
- 7 Years Entertainment
- 6 Years Retail
- 5 Years Professional Services for Non-Profit and Higher
- 1 Year Software Development, specifically BPM
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Tori's focus is on ensuring that employees have a validating, supportive, and engaging experience with work. They help Gartner clients achieve their goals by sourcing and implementing the right combination of technologies, and applications, and cultural practices to ensure their employees are productive and happy at work. Tori is passionate about the importance of inclusion and facilitating opportunities for people to have positive interactions with technology that makes their work, and lives, better.
Tori has spent more than 25 years in IT roles cultivating an empathetic IT methodology which seeks to balance the narrative that so often focuses on the adoption of new tools and drives the conversation back to the most valuable asset of your organization, people. Their work centers on the human experience, because they believe that fostering innovative performance requires that Digital Workplace programs must be focused on something deeper than user experience, they must be focused on the human experience.
Years of Experience:
- 2021 beginning at Gartner
- 25 years in IT industry
- 7 Years Financial Services
- 7 Years Entertainment
- 6 Years Retail
- 5 Years Professional Services for Non-Profit and Higher
- 1 Year Software Development, specifically BPM
Tuesday, 29 August, 2023 / 09:30 AM - 10:15 AM JST
Keynote: Change Today to Change Tomorrow
Tuesday, 29 August, 2023 / 04:00 PM - 04:30 PM JST
Transforming the Digital Employee Experience With an Evolving Digital Workplace
The future of work is undoubtedly digital and the experience employees have with technology is an increasingly critical part of the broader employee experience. Digital friction characterizes the relationship most employees have with technology today. Digital workplace leaders must deliver a strategy to promote workforce digital dexterity, drive personal and team growth, and create a competitive advantage for their organization through connection to culture.
Wednesday, 30 August, 2023 / 02:15 PM - 02:45 PM JST
Crossroads: Should You Mandate a Return to the Office?
The whole world is at a crossroads of a highly polarized debate on the future of work. How can we reshape how we work together when each person has a unique point of view? Join us as Gartner experts consider, discuss and debate this provocative question.
Wednesday, 30 August, 2023 / 02:55 PM - 03:15 PM JST
What Employees Really Want: Top Takeaways From the 2023 Gartner Digital Worker Survey
Gartner surveyed more than 4,500 digital workers about how and where they work and what technology they use. But we asked them not just what they do — but what they want to do! Join this session for a globe-trotting snapshot of demographics, devices, productivity, technologies, trends and more. What you learn in this session will give you insight into worker needs that will amplify your digital workplace strategies.