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Monday, 08 June, 2020 09:00 AM|Monday, 08 June, 2020 10:00 AM

Gartner Opening Keynote: Journey to the Final Decade of Applications

Gene Phifer, Distinguished VP Analyst, Gartner

Alicia Mullery, Sr Director, Advisory, Gartner

Yinuo Geng, Sr Director, Research, Gartner

A diversity of perspectives creates success when applications and business ecosystems change. Stop limiting yourself to one perspective; start mixing them. Reimagine your role, experiences and technologies as apps fade away.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 11:30 AM|Monday, 08 June, 2020 12:15 PM

The Future of Applications

Stefan Van Der Zijden, VP Analyst, Gartner

Every business is a technology business and applications are at the core (and edge) of every organization. Business models, customer demands, and the competitive landscape are all undergoing significant change which will require a new approach to how application leaders need to develop and deliver their application strategy to meet business goals. This session will focus on the strategy, architectures, people and culture changes required to embed application capabilities into the DNA of your business.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 02:15 PM|Monday, 08 June, 2020 03:00 PM

Ask the Expert: Building a Change-Ready Culture

Neil Osmond, Distinguished VP Analyst, Gartner

Most organization have a strong delivery culture – they get things done. But they are not so well built to embrace change. For many organizations, keeping pace with the demands of digital business models is a considerable challenge. How can application leaders foster a culture of learning, and what must-have change practices and skills are needed?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 02:15 PM|Monday, 08 June, 2020 03:00 PM

Future of Applications For IT Leaders, Architects And Planners

Yefim Natis, Distinguished VP Analyst, Gartner

To deliver the business value of future applications, organizations will face a disruption. Architecture of applications must change to support role-centric assemblies of business capabilities; software development must shift to product-style delivery; business users must get augmented democratized tools; and the relationship of business and IT must become that of continuous collaboration. This presentation will highlight the milestones on the strategic roadmap to the future of applications.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 03:15 PM|Monday, 08 June, 2020 06:15 PM

Research Discussion for Heads of Applications: Secure Enterprise-Wide Commitment for Agile at Scale

Miles Gibson, VP, Advisory, Gartner

Most Applications leaders have large-scale agile transformations underway to meet the speed and agility demands of digital business. Agile depends on buy-in and support beyond IT to scale successfully, but many business leaders consider agile to be purely a software methodology that should remain within IT’s purview. In this research discussion -- exclusively for Heads of Applications -- we will review real-world case studies and discuss the following questions:

● How do you help business leaders understand their role in supporting enterprise agile?

● How do you obtain committed, capable product owners to provide continuous business input to agile teams?

● How do you reshape corporate processes like funding or procurement that are at odds with agile ways of working?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 05:15 PM|Monday, 08 June, 2020 06:00 PM

Prepare for the Composable Enterprise With APIs, Marketplaces and Ecosystem Creation

Mark O'Neill, VP Analyst, Gartner

Business capabilities are increasingly being composed through APIs rather than being created from scratch or sourced as full applications. These APIs may access internal systems, but are just as likely to come from third parties and the organization’s own ecosystem. Prepare for the composable enterprise by building an API marketplace strategy, decomposing monoliths, and enabling integration.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 08:15 AM|Tuesday, 09 June, 2020 09:45 AM

Workshop: Fund Products, Not Projects – How to Pitch a Change in the IT Funding Model to Your CIO and CFO

Alicia Mullery, Sr Director, Advisory, Gartner

To support digital transformation, Applications leaders are increasingly organizing IT work and priorities around product lines rather than projects. IT product line management offers the speed, flexibility, and business outcomes orientation necessary to compete in the digital era; it’s a common structure for enabling continuous delivery. But doing it at scale requires a significant evolution in the IT funding model, from project- to product-based funding. In this workshop, we will:
- Compare notes on how Applications leaders are making the case to their CFOs and CIOs to fund products, not projects;
- See how “products over projects” works in practice, through real-world case study examples;
- Discuss the deficiencies of the traditional project-based funding model; and
- Debate the pros and cons of a move to product-based funding.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 09:00 AM|Tuesday, 09 June, 2020 09:45 AM

Scale RPA Value Through Shared Business and IT Ownership

Miles Gibson, VP, Advisory, Gartner

RPA has rapidly become mainstream, with 85% of organizations already using or implementing solutions. Despite widespread enthusiasm and high expectations, many organizations have achieved limited benefits. This session will show how applications leaders at Southern Company and Johnson & Johnson scaled RPA, designing CoEs to provide support and guardrails while enabling business partners to take leadership of RPA initiatives.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 10:00 AM|Tuesday, 09 June, 2020 11:00 AM

Contract Negotiation Clinic: Top 10 Tips, Tactics and Tricks for Negotiation Success

David Groombridge, VP Analyst, Gartner

This session will illustrate and guide IT leaders involved in the negotiation planning process how to incorporate ten “must know” tips, tactics and “tricks” into the negotiation plan to optimize pricing, discounts and contract terms. Attendees will receive ready-to-use checklists, templates, and worksheets for optimizing future negotiations with existing, new, and emerging vendors.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 11:00 AM|Tuesday, 09 June, 2020 11:45 AM

Stop Thinking Omnichannel And Start Doing Multiexperience

Anthony Mullen, Sr Director Analyst, Gartner

Channels are inside-out thinking; and omnichannel thinking doesn't address customer nor employee experiences from outside-in. Omnichannel aims to address “where” users interact, but it does not take into account “how” they want to interact. To win in the experience economy, where engagement across apps, devices and interaction modalities is expected, application leaders need a multiexperience mind-set.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 12:00 PM|Tuesday, 09 June, 2020 12:30 PM

How to Develop a Compelling, Inspiring Vision for Digital Transformation

Neil Osmond, Distinguished VP Analyst, Gartner

Applications leaders often understand the potential benefits of digital transformation, but are often challenged to communicate this in a way that stakeholders can understand and take appropriate action. In this session, we describe how to create and share a compelling, pragmatic and actionable vision statement.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 01:30 PM|Tuesday, 09 June, 2020 02:30 PM

Roundtable: Future of the Applications Leaders' Role

Miles Gibson, VP, Advisory, Gartner

Digitization has had far-reaching impacts on the Applications function, from structural changes like the shift to product lines to delivery methodologies like agile and DevOps. But what does it mean for the Applications leaders' role? Join a group of peers to share experiences about how the Applications leaders' role is changing and discuss where it’s heading in the future.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 01:30 PM|Tuesday, 09 June, 2020 02:30 PM

Contract Negotiation Clinic: Eight Steps to Strategize Software and SaaS Negotiations for Cost Optimization and Risk Mitigation

David Groombridge, VP Analyst, Gartner

The session provides 8 steps for planning negotiations with major vendors. These steps can ensure that right questions are asked and right detail is revealed to analyze proposals from a cost-optimization and risk-mitigation standpoint. They focus on engaging right IT and business stakeholders to identify requirements and then using stakeholders as part of the negotiation plan to optimize these deals to balance cost, value and risk. Attendees will get ready-to-use checklists, templates, and matrices to execute the eight steps effectively.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 01:45 PM|Tuesday, 09 June, 2020 02:30 PM

The Next Frontier for Products Over Projects: Hybrid IT-Business Fusion Teams

Alicia Mullery, Sr Director, Advisory, Gartner

As digitization blurs the distinction between IT and “the business,” leading practitioners are implementing product lines that ignore traditional boundaries and comprise the best resources from across the enterprise. Join this session for real-world examples of the latest advances in the product model — hybrid IT-business “fusion teams.” And learn how your application team can best support fusion teams.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 02:45 PM|Tuesday, 09 June, 2020 03:30 PM

Ask the Expert: Evolving Your Application Strategy and Application Portfolio Management

Stefan Van Der Zijden, VP Analyst, Gartner

Application strategy and application portfolio management remain relevant disciplines, but they need to evolve to support a changing application landscape. Join this session to hear our answer to the most frequently asked questions as well as specific questions the group has around this topic.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 02:45 PM|Tuesday, 09 June, 2020 03:30 PM

Five Modernization Strategies to Deliver Innovation at Scale

Yefim Natis, Distinguished VP Analyst, Gartner

Every company undergoing digital transformation will need to modernize the core of their application portfolio to ensure success. These five strategies will help Application Leaders understand where to start, how to succeed and how to accelerate innovation on a modern foundation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 03:45 PM|Tuesday, 09 June, 2020 04:30 PM

Gartner Keynote: Are You Ready for the Second Half of the Internet?

Dave Aron, Distinguished VP Analyst, Gartner

The internet now reaches more than half the world's population. Conventional wisdom suggests that solutions that served the first half will trickle down and serve the second. Conventional wisdom is dead wrong. People living in the "second half" have different problems and seek different solutions. The second half presents the greatest blue ocean market opportunity the world has ever seen. It will challenge the status quo in unexpected ways.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 08:00 AM|Monday, 08 June, 2020 08:20 AM

Boot Camp: Getting Started With Cloud

Yefim Natis, Distinguished VP Analyst, Gartner

Creating a cloud strategy may seem daunting but needs to be pragmatic. Some basic principles and guidelines are a good beginning rather than attempting all-encompassing IT strategies. We offer some guidance.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 11:30 AM|Monday, 08 June, 2020 12:15 PM

API Strategies Serve Business Strategies — A Practical Guide

Paolo Malinverno, VP Analyst, Gartner

API strategies are becoming increasingly common, supporting digital transformation and innovation, enabling platform and ecosystem model business models and agile business processes. But how do you develop an API strategy? How do you know which APIs are right? Or which APIs your company must have?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 02:15 PM|Monday, 08 June, 2020 03:00 PM

API Security and Data Privacy: Protect Your Organization From "Leaky APIs"

Mark O'Neill, VP Analyst, Gartner

APIs enable access to data, but this access may be misused. In fact, there have now been many examples of data breaches through APIs, some well publicized. In this session, we examine what is involved in protecting APIs from attack. We see what tools and techniques are required, and what stakeholders are involved. The outcome of this session is a clear understanding of what is a secure API strategy.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 04:15 PM|Monday, 08 June, 2020 05:45 PM

Workshop: How to Select the Right Low-Code Tool for the Job

Paul Vincent, Sr Director Analyst, Gartner

Kyle Davis, VP Analyst, Gartner

Hundreds of low-code tools claim to do very similar things. How do application leaders ensure that the right tools are selected for the use cases that you need to address? Come join this workshop for a Gartner framework to help determine the right tool for the job.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 05:15 PM|Monday, 08 June, 2020 06:00 PM

Product Owners: The Role That Will Make or Break Your Agile Teams

Yinuo Geng, Sr Director, Research, Gartner

Securing effective product owners is one of the top challenges in enabling an agile team to be successful. Their input is critical to providing the continuous guidance agile teams need to achieve high-impact business and customer outcomes. In this session, we’ll debunk common myths about the product owner role and share the results of our analysis from 150 Agile product owners on how to set them up for success.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 05:15 PM|Monday, 08 June, 2020 06:00 PM

Ask the Expert: Making Application Integration More Agile

Matt Brasier, Sr Director Analyst, Gartner

Application integration is getting more complex every year. Cloud environments, APIs, streaming analytics, microservices and digital process automation create new challenges for architects. Meanwhile integration delivery needs to be more agile and more accessible using self-service integration platforms. Bring your questions about application integration delivery, platforms and architecture to get an answer from a Gartner expert.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 08:00 AM|Tuesday, 09 June, 2020 08:45 AM

Technical Insights: Composing Cloud-Native Architectures With Serverless Technologies

Fintan Ryan, Sr Director Analyst, Gartner

Serverless technologies allow application architects to pick and choose components and quickly integrate them together into an application. But this ease of use has shifted complexity rather than eliminating it. In this session, we will look at how you can compose apps from multiple different providers and how you can manage this new complexity using MASA principles. This session will include a TechDemo: build a serverless app using components from multiple sources.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 08:00 AM|Tuesday, 09 June, 2020 08:45 AM

Ask the Expert: The Good, the Bad and the Ugly About No-Code and Low-Code Platforms

Paul Vincent, Sr Director Analyst, Gartner

Low-code, no-code and high-productivity application platforms are providing application development teams advantages in delivering solutions faster for the business. While the advantages are real, there are plenty of pitfalls to be aware of when implementing these platforms. Come to this session equipped with your questions about these types of platforms, how they differ from other application platforms and how companies are successful in delivering solutions on these platforms.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 09:00 AM|Tuesday, 09 June, 2020 09:45 AM

Top 10 Trends in PaaS and Platform Innovation, 2020

Keith Guttridge, Sr Director Analyst, Gartner

Cloud platform innovation promises great opportunities. But for many, the rapid change poses more questions than answers. Microservices and serverless functions; APIs and API marketplaces; hybrid integration and multicloud services; IoT and digital twins; events and streams; IaaS, PaaS, and SaaS — how will they support (or disrupt) your plans, your organization, and your market leadership role?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 11:00 AM|Tuesday, 09 June, 2020 11:45 AM

The Good, the Bad and the Ugly Using Low-Code Application Platforms

Paul Vincent, Sr Director Analyst, Gartner

Understand what use cases work and how challenges are overcome with low-code application platforms. We look at how low-code tooling is changing the way enterprises are building and deploying more applications faster with fewer developers — One of the most significant trends of the current time in application development.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 11:15 AM|Tuesday, 09 June, 2020 12:45 PM

Workshop: API Strategy- Managing and Securing Your APIs

Mark O'Neill, VP Analyst, Gartner

Managing and protecting APIs are vital. However, because API management and security cuts across integration, identity and infrastructure, there is a danger it is addressed with too narrow a focus, "throwing technology at the problem." In this workshop, we cover the constituent parts of an API management policy and collaboratively work on constructing these together, using real and sample APIs.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 12:00 PM|Tuesday, 09 June, 2020 12:30 PM

Devote Time to Building a Career — Not Just a Job

Stephen Emmott, Sr Director Analyst, Gartner

IT leaders devote a lot of time to their job and not enough to taking a long-term view of their career. The complexity in managing our work and personal life impedes our ability to find time to devote to ourselves and identifying and working toward what we want out of a career. One that successfully meets your work-life balance needs. In this session, learn practical approaches to build a satisfying and rich career.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 01:45 PM|Tuesday, 09 June, 2020 02:30 PM

How a Service Mesh Fits Into Your API Mediation Strategy

Mark O'Neill, VP Analyst, Gartner

Service Mesh is the hot new middleware for microservices. But just where does it fit in your API mediation strategy? Does it replace your API gateways? When do you need a mesh, and when don't you? More and more PaaS and CaaS environments now include a mesh. Does it make sense to buy a cross-platform mesh? Please attend this session for answers to these and other questions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 02:45 PM|Tuesday, 09 June, 2020 03:15 PM

Three Keys to Ensure Citizen Development Success

Paul Vincent, Sr Director Analyst, Gartner

IT organization can no longer ignore or trivialize the needs of business end users to build their own apps. Application leaders must proactively enlist, empower and embolden citizen developers in order to be most effective and successful.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 11:30 AM|Monday, 08 June, 2020 12:15 PM

Fundamentals of Integration, Why It Is Important and How You Tackle It

Massimo Pezzini, Distinguished VP Analyst, Gartner

In the digital era, it is increasingly evident that the ability to integrate with each other, applications, data, API, cloud services, mobile devices, “smart machines,” business partners and IoT devices are a critical competency for organizations. Nonetheless, many application leaders still do not know how to effectively deal with it. This session will discuss the key principles, patterns, architectures, technologies and organizational models help them address the pervasive integration challenges they will have to face throughout their digital journey.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 02:15 PM|Monday, 08 June, 2020 03:00 PM

Technical Insights: The Future of Data Management

Matt Brasier, Sr Director Analyst, Gartner

The future of data management will help plan for what’s next. It describes where the market, function or capability is going and how it’s evolving. It should help early adopters get a leg-up and more conservative companies plan and prepare for and make the changes.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 04:15 PM|Monday, 08 June, 2020 05:00 PM

Use This Maturity Model to Assess Your Competency in API Strategy

Saniye Alaybeyi, Sr Director Analyst, Gartner

In times when APIs have become strategic to even CIOs, how do application leaders assess their maturity in running an API program or its progress thereof? Gartner's API strategy maturity model comes to rescue. Use this model to plan and communicate your API strategy to CIO and the entire development organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 05:15 PM|Monday, 08 June, 2020 06:00 PM

Three Steps to Design a Future-Proof Business Application Integration Strategy

Massimo Pezzini, Distinguished VP Analyst, Gartner

Integration with other systems is a crucial effort in business application initiative, such as ERP, CRM, HCM, SCM, cloud office and master data. To effectively and efficiently accomplish the task, while not compromising business agility, CIO should endorse a multilayer integration strategy that maximizes business value and minimizes risks and costs.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 08:00 AM|Tuesday, 09 June, 2020 08:45 AM

From Big Bang to Continuous Modernization: How to Embed Modernization in Workflows and Federated Delivery Teams

Yinuo Geng, Sr Director, Research, Gartner

Most modernization initiatives take years to complete and impact delivery and business outcomes. Progressive applications' leaders are pulling forward the benefits of modernization, making their efforts incremental and continuous. This session will highlight examples of how to continuously modernize by federating ownership and accountability for modernization across delivery teams, and giving them the support and guardrails to complete their work effectively.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 09:00 AM|Tuesday, 09 June, 2020 09:45 AM

DevOps Deep Dive

Peter Hyde, Sr Director Analyst, Gartner

Learn how leading organizations have embraced DevOps to radically improve their ability to deliver outstanding products and achieve business agility. Understand the latest styles of DevOps required to solve specific challenges around development pipelines, product security, ultra-scalability and high reliability. Determine how you can practically tailor DevOps practices in your workplace to maximize success.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 11:00 AM|Tuesday, 09 June, 2020 11:45 AM

Ask the Expert: Integrating With Salesforce

Kyle Davis, VP Analyst, Gartner

Many organizations need to integrate with Salesforce cloud products. The timing of these integrations span both real time and batch. In this session, we will discuss best practices and options for addressing various types of Salesforce integration scenarios.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 11:00 AM|Tuesday, 09 June, 2020 11:45 AM

Technical Insights: Adding to Your Toolbox: How to Choose the Right Integration Platform

Matt Brasier, Sr Director Analyst, Gartner

You already have multiple integration tools but new architectural approaches require new solutions. How do you choose the right tool to add? The range of integration technologies is more diverse than ever, yet core features, such as transformation and routing are common across product categories. The factors that differentiate integration platforms vary in applicability depending on your specific use cases. This session will explain the main categories of integration platform available and offer a framework approach to evaluating them. This will ensure you get the right integration platforms for your organization and requirements.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 11:00 AM|Tuesday, 09 June, 2020 11:45 AM

Bringing Machine Learning and Artificial Intelligence Into Production Application Environments

Fintan Ryan, Sr Director Analyst, Gartner

Once ML and AI models are developed, they are increasingly being consumed and managed by application development teams. What does this mean in practice? In this session we will look at:
* Common patterns for deploying, versioning, governing and updating models in production environments
* Creating a CI/CD pipeline for ML models
* Probabilistic testing models and how to integrate them into your CI pipeline

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 12:00 PM|Tuesday, 09 June, 2020 12:30 PM

Digital Product Management — Linking APIs and Experiences Through Their Life Cycle

Paolo Malinverno, VP Analyst, Gartner

Digital offerings should be treated as products. This requires a product management capability, as well as thinking about end users as customers. APIs underpin digital offerings, and they should also be thought of as products themselves. In this session, attendees will learn about what it means to create a digital product and manage it through its life cycle, paying particular attention to API life cycle management.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 12:00 PM|Tuesday, 09 June, 2020 01:00 PM

Roundtable: Artificial Intelligence — How to Integrate AI Into the Business

Saniye Alaybeyi, Sr Director Analyst, Gartner

Artificial intelligence - especially when driven by deep neural networks - promises us the ability to automate processes that otherwise require humans. However, the ability to manage complex inputs is only the first step in the journey. An AI-drive application drives significant complexity across business systems. Come to discuss how AI can help; what it takes to make a great application; and traps and pitfalls that can compromise your goals.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 01:45 PM|Tuesday, 09 June, 2020 02:30 PM

Technical Insights: Future APIs Now: Evolving and Expanding Your API Strategy to Support Digital Business

Gary Olliffe, Distinguished VP Analyst, Gartner

APIs have transformed our approach to integration architecture and are the foundation for digital business agility. But there are limits to the problems the ubiquitous REST API can solve. Event-based APIs, GraphQL, gRPC and more have a role to play. We’ll explain how to adapt your API strategy support the application, data and stream-based integration scenarios necessary for digital business.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 02:45 PM|Tuesday, 09 June, 2020 03:15 PM

How to Achieve a Good Balance Between Cutting IT Costs and Delivering Business Value

Neil Osmond, Distinguished VP Analyst, Gartner

Most IT leaders are being asked to generate business value at an increasingly lower price point. However, the goal is often simply to reduce the cost of IT, without consideration for change in IT capabilities to provide services that enable business value. This presentation will explain a model that can be used to communicate both how to optimize costs and maximize business value.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 08:00 AM|Monday, 08 June, 2020 08:20 AM

Boot Camp: What Is Machine Learning?

Saniye Alaybeyi, Sr Director Analyst, Gartner

Machine learning is the process of solving a practical problem by gathering a data set and algorithmically building a statistical model based on that data set. In this boot camp, we will go over types of machine learning, how they work and how you can use them to solve practical problems.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 08:30 AM|Monday, 08 June, 2020 08:50 AM

Boot Camp: What Is Robotic Process Automation?

Cathy Tornbohm, Distinguished VP Analyst, Gartner

Robotic process automation (RPA) democratizes and accelerates the automation of manual, repeatable business processes using a combination of application UIs and APIs. In this boot camp we will explore how RPA works, the ways in which it can be deployed, and how RPA can be used to both optimize and transform the way business value is delivered.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 08:30 AM|Monday, 08 June, 2020 08:50 AM

Boot Camp: Getting Started With Chatbots

Magnus Revang, VP Analyst, Gartner

Chatbots drive conversational customer interactions and require practical design and implementation planning. This session offers guidance on how and where, to get started with chatbots, and iteratively improve them over time.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 11:30 AM|Monday, 08 June, 2020 12:15 PM

Application Development in the Era of Artificial Intelligence

Magnus Revang, VP Analyst, Gartner

As AI technologies continue to rapidly evolve and mature, application development managers will find it increasingly necessary to master these innovations to deliver next-generation IT challenges. This session discusses the tools, frameworks and best practices for developing applications to most effectively leverage machine learning and other AI technologies.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 02:15 PM|Monday, 08 June, 2020 03:00 PM

The Present and Future of Artificial Intelligence

Anthony Mullen, Sr Director Analyst, Gartner

Artificial intelligence adoption has entered the mainstream, but most organizations are at the earliest stages and still developing their strategy and governance. Get a sense of where you stand and where the industry will progress.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 04:15 PM|Monday, 08 June, 2020 05:00 PM

Overcome the Obstacles to Scaling Agile and Product-Centric Delivery

Keith Guttridge, Sr Director Analyst, Gartner

Most Gartner clients have claimed some early wins piloting agile teams and product-centric governance. The goal now is to scale it to cover more of the work. They still face objections from some parts of the business, but also obstacles, such as ramping up agile coaching to cover far more teams. This presentation will warn you of the obstacles and explain how to get part them.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 04:15 PM|Monday, 08 June, 2020 05:00 PM

Scaling AI From POC to Production

Magnus Revang, VP Analyst, Gartner

The numbers are clear: Gartner Clients are experiencing problems scaling AI from initial POCs to production-ready systems. We look at the hurdles and how to overcome them.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 04:15 PM|Monday, 08 June, 2020 05:00 PM

Ask the Expert: The Business Value of Robotic Process Automation

Cathy Tornbohm, Distinguished VP Analyst, Gartner

This Ask the Expert session will answer questions on how application leaders can measure the business value of Robotic Process Automation (RPA). Participants will develop an understanding of the common metrics used to measure the benefits, costs, and risks of implementing RPA. They will get answer on how to develop a TCO model to build a business case for adopting RPA within their organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 05:15 PM|Monday, 08 June, 2020 06:00 PM

How Companies Use IoT to Enhance and Integrate Their CRM, ERP, FSM and Other Core Business Applications

Benoit Lheureux, VP Analyst, Gartner

As IoT evolves from proof-of-concept to mainstream adoption the attention of application leaders and IT architects is expanding beyond a narrow focus on basic IoT technologies (e.g., IoT devices, analytics and platforms) to a more comprehensive focus on how to use IoT technologies to outcomes by enhancing business processes. In this session, we will provide a brief update on recent impactful IoT innovations and adoption, then introduce architectural patterns for effective leverage and integration of IoT used to enrich and improve customer relationship management, enterprise resource planning, field service management and other core business applications.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 08:00 AM|Tuesday, 09 June, 2020 08:45 AM

How to Use Digital Twins to Help Enable Your Transition to the Future of Applications

Benoit Lheureux, VP Analyst, Gartner

A key defining characteristic of the future of applications will be compositions of fit-for-purpose application logic designed for role-specific needs. Digital twins are a new class of IoT data-rich enterprise software that address specific application user roles and will be a strong future of applications adoption driver. For example, digital twins used by technicians in manufacturing will automatically generate work orders for equipment maintenance. Clinicians in healthcare will use digital twins to monitor each patient’s health. And railway station managers will use digital twins will monitor and optimize their passenger’s experience. In this session, we will define the architecture and role of digital twins, how companies will acquire digital twins, and how this innovation will help drive the adoption of future of applications.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 12:00 PM|Tuesday, 09 June, 2020 12:30 PM

Chatbots and Virtual Assistants, Past, Present and Future

Magnus Revang, VP Analyst, Gartner

The use cases for chatbots and virtual assistants in the enterprise is exploding. Customer service, employee productivity, marketing, HR and boardroom decision making is all domains where conversational platforms is making an impact. We look at the use cases for chatbots, how to get started and how to navigate the very confusing vendor landscape.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 01:45 PM|Tuesday, 09 June, 2020 02:30 PM

Modernizing Customer Engagement With Voice, AI, Chatbots and Real-time Analytics

Kyle Davis, VP Analyst, Gartner

Customers want to engage with organizations in more than one way. While making a phone call works for some, others will want to start with a FAQ chatbot or messaging a customer support agent. All of this could happen within the same hour and on the same channel or be spread across multiple days and multiple channels. This session will demo and provide guidance on how this can be done to provide a great customer experience.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 02:45 PM|Tuesday, 09 June, 2020 03:15 PM

AI in Integration Technology Is Real: Navigating the Rise of Augmented Integration

Keith Guttridge, Sr Director Analyst, Gartner

The proliferation of connected ecosystems, platforms and "things” is fast exceeding human capacity to optimally connect and orchestrate vast set of data and applications. What challenges are creating a need for AI in integration? How will AI impact integration technologies? How can you take advantage of augmented integration infrastructures?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 01:00 PM|Monday, 08 June, 2020 02:15 PM

Women in IT Lunch: How to Build Your Business Case and Speak the Language of "CIO"

Michelle Duerst, VP Analyst, Gartner

Feeling all of the accountability and responsibility for your digital initiatives but not the level of authority you need to get things done? This session will show you best practices across industries that include corporate social responsibility. You'll learn how to speak the language of the CIO and build an effective business case to make your voice heard.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 02:15 PM|Monday, 08 June, 2020 03:00 PM

How Superior Employee Experience Drives Superior Customer Experience

Gene Phifer, Distinguished VP Analyst, Gartner

There is a growing organizational emphasis on employee well-being and designing an employee experience that drives customer engagement, loyalty and advocacy. As we enter an era where employee expectations are higher than ever, rethinking the working environment, management philosophy and tools available to employees is a critical requirement.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 08 June, 2020 05:15 PM|Monday, 08 June, 2020 06:00 PM

The Culture Hacking Roadmap

Stephen Emmott, Sr Director Analyst, Gartner

Culture hacking — making immediate, emotional, visible changes to the culture — has exploded as a way to trigger on-the-ground transformation. By popular demand, this session provides a step-by-step roadmap for how to hack your culture, including pragmatic examples and do’s and don’ts.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 08:00 AM|Tuesday, 09 June, 2020 08:40 AM

Let’s Get Personal With Employee Experiences: A Cross-Industry Perspective

Michelle Duerst, VP Analyst, Gartner

CEOs have listed workforce talent attraction and retention in their top 5 initiatives, yet organization focus often remains on customers and productivity. This session will provide application leaders with practical low-cost, no-cost examples of how to transform your organization to attract, retain and grow talent for the workforce of the future.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 09:00 AM|Tuesday, 09 June, 2020 09:45 AM

The Future of Work and the New Work Nucleus

Stephen Emmott, Sr Director Analyst, Gartner

The way we work is changing rapidly and the IT organization is challenged to ensure that it supports emerging work models. This presentation examines fading ways of work and highlights emerging ways of work. It then focuses on what we call “the new work nucleus” — a collection of cloud-delivered smart office, meeting, instant messaging, drive and project management tools — and how that toolset can be used as the foundation for new ways of working.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 09:00 AM|Tuesday, 09 June, 2020 09:45 AM

Ask the Expert: Designing for Voice and VPAs in the Enterprise

Magnus Revang, VP Analyst, Gartner

As voice services like Alexa for Business introduce more enterprise-grade features, organizations are beginning to evaluate and adopt voice for employee use. This means that technical professionals will need to help devise an implementation plan. This session will focus on key areas for implementing voice for employees by allowing attendees to ask questions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 12:00 PM|Tuesday, 09 June, 2020 12:30 PM

Create Customer Experiences That Disrupt Competition by Applying Design Thinking

Gene Phifer, Distinguished VP Analyst, Gartner

Executive leaders are turning to design thinking as a fundamental method for driving innovation. This session provides key steps to unlock insights into how customer experience innovation can be used as a lever to differentiate your offerings and disrupt competition.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 09 June, 2020 01:45 PM|Tuesday, 09 June, 2020 02:30 PM

Stop Firefighting and Start Trailblazing Employee Experience

Michelle Duerst, VP Analyst, Gartner

Organizations have a monumental problem when it comes to implementing digital initiatives. They are acting as firefighters, addressing specific known issues and not engaging lines of business to envision a new path and new revenue growth opportunities. This session shows you how to completely change the narrative, engage with all lines of business, and build a business case for a new vision.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.
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