Attendees had access to unbiased, researched-backed Gartner content, guest keynotes, case studies, and solution provider sessions to help build their digital workplace strategy of the future. Agenda planning for 2024 is underway and coming soon. In the meantime, take a look at highlights from the 2023 summit.
Agenda
Attendees designed a digital workplace strategy and build program to boost workforce productivity and agility at Gartner Digital Workplace Summit, London, U.K.
2023 topic highlights
Digital Employee Experience
Arm workers with the right tools, access and capacity to get work done without friction. Design seamless employee experiences with technologies, enablement, practices and workplace analytics.
Digital Workplace Strategy
Align workplace services to business priorities, communicate vision and value of new investments, and form the leadership team to plan and deliver a program to boost workforce digital dexterity.
The Digital Workplace of the Future
Advance beyond the boundary of today’s enterprise digital workplace applications with an early look at the future workplace. Investigate bleeding edge technologies and separate hype from reality.
Leadership and Culture
Adapt to the dynamics of flexible and hybrid work and an accelerated pace of change. Promote personal and team growth through team unity, collaboration equity, inclusion and continuous enablement.
The Hybrid Digital Workplace
Reconfigure digital workplaces for hybrid work. Establish practical remote work policies, strengthen workforce culture, and enable collaboration and innovation – wherever your employees happen to be.
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Monday, 15 May, 2023 / 11:00 AM - 11:30 AM BST
Taking Action on the Most Pressing Future of Work Trends: Nontraditional Talent, Quiet Hiring, New Data Risks and More
Emily Rose McRae, Sr Director Analyst, Gartner
The volume and variety of trends changing the future of work at organizations, many digital workplace leaders are looking for strategies and tools that will allow them to have a competitive advantage, either in operational effectiveness or in the digital talent market. Join this session to see how the best organizations are responding to the biggest future of work trends today.
Monday, 15 May, 2023 / 11:00 AM - 11:45 AM BST
Ask the Expert: How Are Meeting Practices and Technologies Evolving?
Adam Preset, VP Analyst, Gartner
Hybrid work has amplified the problems in organizations experiencing meeting overload. What's a leader to do, when confronted with the need to design hybrid meetings and spaces for those in an office, so that all feel included? And what are the best practices and technologies for the same? Join this session and bring your questions to a Gartner technology expert.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Monday, 15 May, 2023 / 11:00 AM - 12:30 PM BST
Workshop: Assess Hybrid Working Readiness to Advance Digital Workplace Maturity
Gavin Tay, VP Analyst, Gartner
“Forever hybrid” will require organizations to ready their workforce culturally, mentally and technically. Digital workplace application leaders can learn how to conduct and obtain a diagnostic benchmark of their hybrid working readiness in this workshop, and strengthen maturity across eight critical areas.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Monday, 15 May, 2023 / 12:30 PM - 12:50 PM BST
Lakeside Software: Why GreenOps is Integral to a Holistic Digital Workplace Strategy
Ayelet Elstein, SVP GLOBAL STRATEGY & EMEA OPERATIONS, Lakeside Software
When it comes to IT’s contribution to climate change, "The biggest carbon culprit is end-user devices, not on-premises data centers” (McKinsey); therefore, it is imperative for GreenOps to be a fundamental part of any digital workplace strategy. In turn, in the global race to net-zero operations, IT must have a strategic seat at the table for advancing corporate sustainability efforts.
What is the starting point? Data. Why? Because data fuels actionable insights that yield the visibility needed for measuring and mitigating enterprise IT’s carbon impact across the digital workplace ecosystem.
Monday, 15 May, 2023 / 01:45 PM - 02:15 PM BST
Webex: Value-led Hybrid Working: What People Really Want From 'The Office'
Jeff Boslem, Head of Cloud & Hosted Collaboration,
Not long ago, lunchtime yoga and dress-down Fridays were all the rage. Now, boundaries between professional and personal have blurred. The bubble of the office has popped and yet it still exists. In parallel, we have witnessed an increase in social consciousness. Environmental, Social, and Governmental (ESG) factors, often relegated to investor relations are an increasingly important factor in attracting and retaining top talent and buying decisions for customers. Join Jeff Boslem, Senior Director of EMEA Collaboration Sales, to understand how the workplace needs to adapt once again.
Monday, 15 May, 2023 / 01:45 PM - 02:15 PM BST
Unily: Unifying a Diverse Workforce: Using Technology to Create a Connected Culture
Kaz Hassan, PRODUCT MANAGER,
Marc Whittingham, ENGAGEMENT & EMPLOYER BRAND LEAD, Holland & Barrett
Holland & Barrett is on a journey to transform its culture and unite its people working across different functions and locations. With over 8,000 colleagues globally across stores, warehouses, production sites and office-based locations, this 150-year-old health and wellness business now seeks to bring its people together around common stories of where they’ve come from and where they’re going. Discover how they are using technology to foster a sense of togetherness, connect their people, and drive borderless collaboration that will underpin their next phase of growth.
Monday, 15 May, 2023 / 02:30 PM - 03:00 PM BST
Create a Digital Employee Experience Narrative to Boost Digital Workplace Influence and Impact
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
The digital employee experience is one of most critical factors driving organizational prosperity. Yet it is constantly evolving and means different things to different people. Digital workplace leaders should develop a narrative that synthesizes the values and practices of the digital employee experience to drive engagement across multiple stakeholders.
Monday, 15 May, 2023 / 02:30 PM - 03:00 PM BST
Master 5 Digital Skills to Get Ready for the Future of Work
Adam Preset, VP Analyst, Gartner
Digital workplace leaders need to get work done today while getting ready for work they will need to do tomorrow. Modeling essential digital skills has never been more challenging or worthy of effort. Join this session to find out what you need to learn and do to keep pace with the tech and your team and be a digitally dexterous leader.
Monday, 15 May, 2023 / 02:30 PM - 03:15 PM BST
Ask the Expert: How Can We Fix Knowledge Management?
Nikos Drakos, VP Analyst, Gartner
Stephen Emmott, Sr Director Analyst, Gartner
Knowledge is essential for decisive action, yet the pace of digital business means employees struggle to stay informed, putting performance and innovation in jeopardy. Ask our expert how to engineer the digital workplace for knowledge management.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Monday, 15 May, 2023 / 03:15 PM - 03:45 PM BST
HCLTech: Designing the Future of Work – Experience, Sustainability, and Inclusivity.
Rakshit Ghura, SENIOR VICE PRESIDENT, HCL Technologies
Dynamic economic environment, new patterns of work and changing labor market - the workplace is going through a transformation. This transition is in response to the changing expectations of the employees. The workplaces of future demands a balancing act to manage both employee expectations and business outcomes. A new approach is needed that fosters inclusive and sustainable economic growth, including the enablement of enriching and productive work for everyone. Join us for a discussion on cultivating an experiential, sustainable and digitally dexterous workplace.
Monday, 15 May, 2023 / 03:15 PM - 03:45 PM BST
Box: Uncover The Power Of Centralised Content For Managing Risk, Cost, And Complexity
Ravi Malick, CIO, Box
On average, organisations use 180+ applications across their teams — meaning, there’s a huge market for individual point solutions, but they dramatically decrease user productivity and come with high costs. And application overload is just one challenge that can lead to increased complexity and higher enterprise risk. This session will help IT leaders understand how to manage risk, complexity, and productivity with one central, cloud content solution.
Monday, 15 May, 2023 / 04:00 PM - 04:30 PM BST
The Future of Collaboration Tools Starts Right Now
Larry Cannell, Sr Director Analyst, Gartner
New innovative collaboration tools are emerging to meet the needs of remote work. This session covers how new contenders are challenging old assumptions, changing our expectations of traditional document- and chat-based tools, and blurring the line between real-time and non-real-time collaboration. Learn how to leverage these new options and hear how established vendors are responding.
Monday, 15 May, 2023 / 04:00 PM - 04:30 PM BST
20 Culture Hacks to Improve Hybrid Workplace Adoption and Efficiency
Gavin Tay, VP Analyst, Gartner
2020 hit the world with an opportunity to pivot the organizational culture in support of hybrid working today. Little changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your hybrid organization works. This rapid-fire session will reveal the top 20 culture hacks that drive adoption and efficiency.
Monday, 15 May, 2023 / 05:15 PM - 06:00 PM BST
Keynote: Will You Have a Digital Twin of the Employee?
Helen Poitevin, Distinguished VP Analyst, Gartner
What is a Digital Twin of the Employee? How can it benefit the digital workplace? What impact will it have on work effectiveness? Join this session to explore how to make a seemingly futuristic idea real and tangible today. Examine the risks and benefits of such capabilities. Plan to include it in your digital workplace strategy in order to increase organizational effectiveness and improve EX.
Tuesday, 16 May, 2023 / 10:15 AM - 10:35 AM BST
Smarsh: Generative AI Challenges for Corps: Content Growth & Regulatory Implications
Shaun Hurst, PRINCIPLE REGULATORY ADVISOR, Smarsh
Theo Hill, SENIOR DIRECTOR - PRODUCT MANAGEMENT, Smarsh
In this talk, learn how Generative AI is revolutionising industries and transforming the digital landscape as corporations face unique challenges regarding content growth and regulatory responsibilities. Discover new content management strategies for businesses to manage the rapid growth of AI-generated content. We'll also explore the impact of Generative AI on regulated industries and compliance requirements, and discuss emerging concerns and frameworks. Join Smarsh for a comprehensive discussion on the opportunities and obstacles presented by Generative AI in the corporate world.
Tuesday, 16 May, 2023 / 10:40 AM - 11:00 AM BST
Prediction Playground for Digital Employee Experience
Lane Severson, Sr Director Analyst, Gartner
Dan Wilson, VP Analyst, Gartner
Tori Paulman, Sr Director Analyst, Gartner
Analysts speaking for DEX-relevant predictions describe the scenario that emerges if they all come true. Don't miss this lively, unscripted session in which analysts imagine the future they're charting from the present.
Tuesday, 16 May, 2023 / 10:45 AM - 11:15 AM BST
Optimizing the Digital Employee Experience With Microsoft 365, Viva and Power Platform
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Most organizations use Microsoft's three workforce digital dexterity platforms — Microsoft 365, Viva and Power Platform. Yet the three assets are often disconnected from a strategy perspective. Organizations that create a digital employee experience that binds these Microsoft assets into a single strategy will improve workforce digital dexterity and gain substantially more ROI from the three platforms.
Tuesday, 16 May, 2023 / 10:45 AM - 11:15 AM BST
Future Ways of Making Hybrid and Distributed Work ... Work
Helen Poitevin, Distinguished VP Analyst, Gartner
Collaboration, innovation, and work effectiveness rely heavily on work getting aligned with the right talent. Capacity constraints, hidden talents, and resource management practices get in the way. In this session we will explore innovative technologies and practices that allow digital workplace leaders to support improvements in the way work is managed and allocated to teams and individuals.
Tuesday, 16 May, 2023 / 11:30 AM - 12:00 PM BST
Harnessing Business-Led Workplace Automation
Nikos Drakos, VP Analyst, Gartner
Workplace automation can be accelerated by empowering business-led fusion teams and business technologists to build technology solutions relevant to their work. They can play a crucial role in technology modernization, in a way that IT organizations cannot. We discuss how a digital workplace program can support their efforts by focusing on motivation, minimizing inconsistency, and establishing accountability.
Tuesday, 16 May, 2023 / 11:30 AM - 12:00 PM BST
The Future of Digital Workplace Devices
Nick Jones, Distinguished VP Analyst, Gartner
Digital workers will use a wide range of wearables, AR/VR headsets, tablets, laptops, smart clothing, and even exoskeletons. These will exploit innovations such as smart fabric, flexible electronics, biosensing, 3D imaging and new user experiences. In this session, we explore the future devices and capabilities that will improve health and safety and empower the next generation of digital workers.
Tuesday, 16 May, 2023 / 12:40 PM - 01:00 PM BST
WalkMe: How to Improve Digital Dexterity to Drive Business Goals
Vivek Behl, DIGITAL TRANSFORMATION OFFICER, WalkMe
The evolving digital workplace has created a need for employees to become more agile and adaptive. But the promise of digital transformation is more often than not diminished by the friction that comes along with complex, constantly changing technology. This is where WalkMe, the global leader in digital adoption, comes in. Join WalkMe’s Vivek Behl, Digital Transformation Officer, for a look at the power of digital adoption to foster new skills and competencies by focusing on the business goal at hand.
Tuesday, 16 May, 2023 / 01:30 PM - 02:00 PM BST
Asana: How Viessmann Built a Digital Workplace for the Future
Sanj Bhayro, GM OF EMEA, Asana
Alexander Pöllmann, SMART OFFICE & COLLABORATION MANAGER, Viessmann IT Service GmbH
Alex Pöllmann, Workplace Director at Viessmann, and Asana's EMEA General Manager, Sanj Bhayro, will share actionable insights into how to implement a connected tech stack to reduce digital friction and succeed in today's market. They'll discuss how Viessmann, a leading manufacturer of heating solutions with a 100-year history, has created a competitive advantage by shifting away from legacy tools, optimising processes, and increasing digital citizenship with the right technology.
Tuesday, 16 May, 2023 / 01:30 PM - 02:00 PM BST
Riverbed: Enhancing Unilever’s People Experience Journey with Riverbed
John Atkinson, Director, UKI Solutions Engineering, Riverbed Technology
Andrew Colley, GLOBAL SERVICE MANAGER, Unilever
Unilever believes when done right, hybrid working creates an inclusive, flexible environment, so a key priority is keeping employee satisfaction high. We will explore how Andrew Colley, Global Service Manager, utilises Alluvio by Riverbed to identify and resolve issues as quickly as possible before the end-user notices with self-healing and proactive service assurance. Using data-driven dashboards Andrew can identify where the real issues lie, take on the most relevant IT change projects based on the potential impact on the business, then make sure they deliver the expected improvements.
Tuesday, 16 May, 2023 / 01:30 PM - 02:00 PM BST
Appspace: How The Perfect Mix Of Tech And Vision Creates The Ultimate Workplace Experience
David Fletcher, VP OF STRATEGY, Appspace
Neil Morgan, HEAD OF DIGITAL EMPLOYEE EXPERIENCE, Glencore
While organizations are making investments to improve the hybrid experience, outdated systems and tech stack silos are limiting the full potential of a productive and dynamic workplace culture. But there’s hope. Learn how the perfect mix of innovative technology and visionary leadership can fix what’s broken – blending cutting-edge communications and workplace management to revolutionize the way we work. See how global commodities giant Glencore is connecting the dots in a distributed workforce for a winning workplace experience everyone loves.
Tuesday, 16 May, 2023 / 01:30 PM - 02:00 PM BST
Dialpad: Eliminating Barriers: Using Ai As A Competitive Advantage In The Workplace
Tim Porter, SENIOR DIRECTOR, PRODUCT MANAGEMENT, Dialpad
Ai is changing everything. Traditional tools are fragmented, uninformed, and provide meaningless data. When applied appropriately, Ai offers automation, productivity, knowledge, information, and stellar customer experiences. Implementing an intelligent Ai communications and collaboration solution is important to work smarter, more effectively, and continue to drive growth. Fortunately, deploying these solutions is no longer a massive undertaking. In this session, you will learn how large and small businesses can take advantage of Ai to differentiate their business in a competitive marketplace.
Tuesday, 16 May, 2023 / 02:15 PM - 02:45 PM BST
Creating a Future of Work Strategy
Emily Rose McRae, Sr Director Analyst, Gartner
A clear future of work strategy can provide an organization with a competitive edge in the industry and labor market, accelerate action during times of disruption and enhance employee engagement. Attend this session to learn how you can leverage the latest future of work trends to take a leadership role in creating unified future of work strategy at your organization.
Tuesday, 16 May, 2023 / 03:15 PM - 03:45 PM BST
Jugo: Delivering Scalable, Immersive and Engaging 3D Digital Experiences
Harlan Davis, CHIEF CUSTOMER OFFICER, Jugo
Mike Bradbury, CHIEF TECHNOLOGY OFFICER, Jugo Digital Ltd
The hybrid world has accelerated, and a new, unexpected challenge has arisen: disengagement. Cameras are off; people are texting in meetings and leaving virtual meetings without purpose. People want to improve engagement, productivity, and motivation (such as onboarding for HR, events for Marketing, or demonstrations for Sales). Scalable immersive 3D digital experiences is the answer. This presentation explores how employee, prospect, and customer expectations are changing, employer and employee challenges, the future, and future-proofing for the next five years.
Tuesday, 16 May, 2023 / 04:00 PM - 04:30 PM BST
Live Radio Theatre: Stories from the Future of Work
Adam Preset, VP Analyst, Gartner
Helen Poitevin, Distinguished VP Analyst, Gartner
Wild imagination can be a critical key to envisioning and planning for the next wave of possibilities in how work will change. Come hear four fictional stories that make the future of work come alive!
Tuesday, 16 May, 2023 / 04:00 PM - 04:30 PM BST
Hybrid Work Is Fueling Digital Dysfunction
Gavin Tay, VP Analyst, Gartner
Leaders are exploiting digital technologies to create a robust new hybrid work model. Though digital transformation brings manifest benefits, it fuels “digital dysfunction” (DD), which undermines digital transformation’s beneficial outcomes, our productivity and health. The unforeseen and unexpected consequences have persistent and negatively deep effects, not just on individual employees, but on organizations. Digital workplace leaders can adopt a “layers and players” approach to identify disequilibrium and remedy organizational DD.
Monday, 15 May, 2023 / 11:00 AM - 11:45 AM BST
Ask the Expert: How Are Meeting Practices and Technologies Evolving?
Adam Preset, VP Analyst, Gartner
Hybrid work has amplified the problems in organizations experiencing meeting overload. What's a leader to do, when confronted with the need to design hybrid meetings and spaces for those in an office, so that all feel included? And what are the best practices and technologies for the same? Join this session and bring your questions to a Gartner technology expert.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Monday, 15 May, 2023 / 11:45 AM - 12:15 PM BST
Establish a Product Team to Maximize Value From Microsoft 365
Max Goss, Director Analyst, Gartner
Organizations are not seeing the business benefits they had expected from their Microsoft 365 investment. This session explores how to get the best value out of Microsoft 365 and explains why organizations should adopt a product-centric approach, to effectively manage costs and drive business transformation.
Monday, 15 May, 2023 / 11:45 AM - 12:30 PM BST
Ask the Expert: Getting the Most Out of Microsoft Teams
Larry Cannell, Sr Director Analyst, Gartner
While Microsoft Teams is useful for simple chat and meetings, CIOs and digital workplace leaders expect more from the product. Join this session to hear advice on how to improve your organization’s asynchronous collaboration capabilities with Teams. We will cover the challenges of adopting team channels and emerging product changes that can improve your likelihood of success.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Monday, 15 May, 2023 / 01:20 PM - 01:40 PM BST
ClickUp: How Finastra is increasing ROI by building a GTM Mission Control Center with ClickUp
Joerg Klueckmann, VP MARKETING, Finastra
In this session, you will learn how Finastra is using ClickUp to orchestrate all GTM functions. This is leading to more effective and efficient use of resources, better results and more fun for the teams. You will also learn how ClickUp helped to improve and automate GTM processes so that employees can focus on marketing the company’s industry-leading financial services software.
Monday, 15 May, 2023 / 01:45 PM - 02:30 PM BST
Roundtable: Compliance and Collaboration in a Regulated World, Moderated by Smarsh
Shaun Hurst, PRINCIPLE REGULATORY ADVISOR, Smarsh
Theo Hill, SENIOR DIRECTOR - PRODUCT MANAGEMENT, Smarsh
As the digital age continues to advance, regulated industries face new challenges managing communications and ensuring compliance. This roundtable will delve into the latest trends in collaboration tools, the increasing scrutiny of regulatory oversight, and the impact of encrypted communication apps like WhatsApp. Furthermore, we'll explore the growing volume of user data and generative AI, discussing their implications on compliance strategies. Join Smarsh as we bring together industry experts to share insights and best practices for staying ahead in a rapidly evolving regulatory environment.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Monday, 15 May, 2023 / 02:30 PM - 03:15 PM BST
Ask the Expert: How do I Effectively Support Microsoft 365 and Deliver Value?
Max Goss, Director Analyst, Gartner
To succeed with Microsoft 365, organizations must change the way they support, govern and manage the platform. Those that try to support Microsoft 365 like a traditional on-premises application will fail to get full business value from it. This Ask the Expert session provides actionable guidance on how to best support Microsoft 365 and drive value using a product centric approach.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Monday, 15 May, 2023 / 03:15 PM - 03:45 PM BST
Smartsheet: How the McLaren F1 Team Turns Strategy Into Reality
Kati Quigley, VICE PRESIDENT PRODUCT MARKETING, SMARTSHEET
Edward Green, Solution Architect, McLaren Group
Physical or digital, on track or off road – if it's got four wheels, McLaren will race it. To deliver on and off the track around the world, the McLaren F1 team partners with Smartsheet to plan, manage, automate and report on their work. Learn how the McLaren F1 team uses Smartsheet to build and launch new cars, manage 90 terabytes of digital content, and more from Ed Green, Head of Technology at McLaren Racing.
Monday, 15 May, 2023 / 04:00 PM - 04:30 PM BST
The Future of Collaboration Tools Starts Right Now
Larry Cannell, Sr Director Analyst, Gartner
New innovative collaboration tools are emerging to meet the needs of remote work. This session covers how new contenders are challenging old assumptions, changing our expectations of traditional document- and chat-based tools, and blurring the line between real-time and non-real-time collaboration. Learn how to leverage these new options and hear how established vendors are responding.
Monday, 15 May, 2023 / 04:00 PM - 04:45 PM BST
Ask the Expert: How Do We Manage External Sharing in Microsoft 365?
Max Goss, Director Analyst, Gartner
While external sharing in Microsoft 365 can improve collaboration and productivity, the danger is that employees will overshare sensitive information with external parties. This Ask the Expert session provides actionable advice on how to mitigate risk by establishing effective external sharing controls in Microsoft 365.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Monday, 15 May, 2023 / 04:45 PM - 05:05 PM BST
Google: Increase Customer Satisfaction and Frontline Workers Efficiency
Daniel Fernandez Cao, Customer Engineer, Google Workspace
Arun Sujanani, Customer Engineer, Google Workspace
In this demo, you will live a "day in the life" of a field technician. It will be a great opportunity to learn how Google Workspace, Google Chat, Google Meet, Chatbots and no code applications can help Frontline Workers solve customer problems faster and more efficiently, increasing satisfaction and reducing the cost of interventions.
Tuesday, 16 May, 2023 / 10:40 AM - 11:00 AM BST
Theater: Market Guide for Collaborative Work Management
Nikos Drakos, VP Analyst, Gartner
In this session, we will highlight the main findings and recommendations from the Market Guide for Collaborative Work Management.
Tuesday, 16 May, 2023 / 10:45 AM - 11:30 AM BST
Ask the Expert: How do I Improve Governance in Microsoft 365?
Max Goss, Director Analyst, Gartner
Organizations are facing increasing challenges from workspace and content sprawl in Microsoft 365. Sprawl undermines the employee experience and exposes the organization to oversharing and data loss risks. This session provides actionable advice detailing the steps organizations should take to effectively manage and govern their Microsoft 365 environment and mitigate risk.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Tuesday, 16 May, 2023 / 11:30 AM - 12:15 PM BST
Roundtable: How Do You Help Information Find Your Workers
Craig Roth, VP Analyst, Gartner
The burden on employees to be continuously informed can be eased by making information find them before they need to seek it out. Have you tried addressing this issue with actions such as configuring the “noisiness” of applications, establishing automated notifications, or including attention management in evaluations? Find out what peers have tried — and whether it helped — in this roundtable.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Tuesday, 16 May, 2023 / 01:05 PM - 01:25 PM BST
LiveTiles: Elevating Your Digital Workplace Experience: The Power of a Modern Intranet
Paul Conneally, GLOBAL DIRECTOR OF COMMUNICATIONS, LiveTiles
Your intranet is critical to your digital workplace, but legacy intranets on SharePoint are no longer sufficient. To meet the needs of today's hybrid work environment, your intranet must complement and supplement the Microsoft workspace and provide a more social and personalized experience. Attend our session to learn how a modern collaboration platform fosters a sense of belonging among all employees, including those working remotely or on the frontlines.
Tuesday, 16 May, 2023 / 01:30 PM - 02:00 PM BST
Miro: Building a Digital Workspace That Brings Collaboration and Innovation to Life
Grisha Pavlotskyi, COO, Miro
Roy Armale, SVP PLATFORM AND PRODUCT, WPP
“If there were a graveyard for ideas that were never going to happen, it’s on erased whiteboards”
Roy Armale, WPP.
With work happening across distributed places and platforms, great ideas can easily stay just that. How can you empower teams to collaborate and turn thoughts into actions at scale?
WPP is building Open, a virtual ‘third place’ for teams to orchestrate processes, collide, and innovate. See why digital environments that connect people with the best tech and data are critical for innovation and how they create structure and capture outputs to accelerate your team’s best ideas.
Tuesday, 16 May, 2023 / 02:15 PM - 02:45 PM BST
Microsoft Viva — What Is It and Where Is It Going?
Larry Cannell, Sr Director Analyst, Gartner
For communications and IT professionals, Microsoft’s persistent marketing of its employee experience suite, Viva, is hard to miss. Nevertheless, many still ask, “What is Microsoft Viva and can it work for us?” This session introduces the Viva suite, describes each product’s applicable use cases, and advises how to approach their application.
Tuesday, 16 May, 2023 / 03:15 PM - 03:45 PM BST
Jugo: Delivering Scalable, Immersive and Engaging 3D Digital Experiences
Harlan Davis, CHIEF CUSTOMER OFFICER, Jugo
Mike Bradbury, CHIEF TECHNOLOGY OFFICER, Jugo Digital Ltd
The hybrid world has accelerated, and a new, unexpected challenge has arisen: disengagement. Cameras are off; people are texting in meetings and leaving virtual meetings without purpose. People want to improve engagement, productivity, and motivation (such as onboarding for HR, events for Marketing, or demonstrations for Sales). Scalable immersive 3D digital experiences is the answer. This presentation explores how employee, prospect, and customer expectations are changing, employer and employee challenges, the future, and future-proofing for the next five years.
Tuesday, 16 May, 2023 / 04:00 PM - 04:30 PM BST
Maximize the Employee Experience in Microsoft 365 by Establishing Effective Governance
Max Goss, Director Analyst, Gartner
Following the rapid roll out of Microsoft Teams, organizations are facing increasing challenges from workspace and content sprawl in Microsoft 365. Sprawl undermines the employee experience and exposes the organization to risk. This session explores how to apply effective governance to Microsoft 365 and what third-party solutions can be used to extend the native controls.
Monday, 15 May, 2023 / 10:30 AM - 10:50 AM BST
FileOrbis: Content Management; Secure, Federated, On-Premises ...and Content-Aware
Gökhan Aydın, VP, Sales and Business Development, Deytek Bilişim Muhendislik san. ve Tic. LTD. STI
Content is everywhere anymore, mostly due to digital transformation. Factors like highly distributed and remote workforce, etc. contribute to business needs to access content from everywhere, regardless of the original location, which can even be a legacy file system or cloud bucket. On the other hand, the increasing need for data sovereignty automatically requires better control of data flow and security. In this session, you will learn how FileOrbis’ holistic platform can help enterprises to meet the increasing demand for content-aware, secure, federated, and on-premises content management.
Monday, 15 May, 2023 / 11:00 AM - 11:30 AM BST
Tagging, Tracking and Sensing Enables Universal Visibility
Nick Jones, Distinguished VP Analyst, Gartner
The cost of tagging, tracking and sensing the location and state of people and things will fall dramatically due to smart networks, tiny battery-free low-cost tags and processors the size of a sand grain. This creates universal visibility that will transform business processes and working practices in addition to supporting new requirements such as digital product passports.
Monday, 15 May, 2023 / 11:00 AM - 11:30 AM BST
Accelerate Digital Workplace Transformation With Digital Adoption Platforms
Stephen Emmott, Sr Director Analyst, Gartner
Digital adoption platforms (DAPs) provide contextual guidance for your organization’s business processes and new applications, which results in better adoption and engagement. This session introduces these fascinating new platforms, discusses what capabilities are most important and explores best practices.
Monday, 15 May, 2023 / 11:00 AM - 11:30 AM BST
Assess User Adoption Readiness and Improve Employee Experience
Craig Roth, VP Analyst, Gartner
Are external, organizational, or individual factors impacting your success with new technology initiatives? In this session, you will learn how external factors, such as industry and role, impact the starting point of workers adopting new technology. Then we will discuss the dos and don'ts of surveys to assess the digital dexterity of your workers and how they reflect organizational culture.
Monday, 15 May, 2023 / 11:00 AM - 11:45 AM BST
Roundtable: Success Stories on Digital Employee Experience and Digital Workplace
Dan Wilson, VP Analyst, Gartner
Share and learn from your peers as we discuss digital workplace and digital employee experience hacks, tips and tricks, ideas, innovations, best practices, and success stories based on real-world environments and examples.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Monday, 15 May, 2023 / 02:30 PM - 03:00 PM BST
Create a Digital Employee Experience Narrative to Boost Digital Workplace Influence and Impact
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
The digital employee experience is one of most critical factors driving organizational prosperity. Yet it is constantly evolving and means different things to different people. Digital workplace leaders should develop a narrative that synthesizes the values and practices of the digital employee experience to drive engagement across multiple stakeholders.
Monday, 15 May, 2023 / 02:30 PM - 03:00 PM BST
Master 5 Digital Skills to Get Ready for the Future of Work
Adam Preset, VP Analyst, Gartner
Digital workplace leaders need to get work done today while getting ready for work they will need to do tomorrow. Modeling essential digital skills has never been more challenging or worthy of effort. Join this session to find out what you need to learn and do to keep pace with the tech and your team and be a digitally dexterous leader.
Monday, 15 May, 2023 / 02:30 PM - 03:15 PM BST
Ask the Expert: How Can We Fix Knowledge Management?
Nikos Drakos, VP Analyst, Gartner
Stephen Emmott, Sr Director Analyst, Gartner
Knowledge is essential for decisive action, yet the pace of digital business means employees struggle to stay informed, putting performance and innovation in jeopardy. Ask our expert how to engineer the digital workplace for knowledge management.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Monday, 15 May, 2023 / 04:00 PM - 04:30 PM BST
How to Be a Behaviorist: Measure Actions Resulting From Digital Employee Experiences
Craig Roth, VP Analyst, Gartner
Is your digital employee experience resulting in behaviors that impact the organization’s digital strategy? Gartner surveys about users’ behavioral responses to good or bad user experiences found five user profiles. Effective monitoring and change efforts for one type may be ineffective for others. This session presents our findings and a holistic approach to assist your change management efforts.
Monday, 15 May, 2023 / 04:00 PM - 04:30 PM BST
5G, 6G, WiFi and the Wireless Workplace
Nick Jones, Distinguished VP Analyst, Gartner
Which workplace wireless technology will win? Private and public 5G is already deployed, and future 5G will deliver ultra-precise positioning, enhanced VR, and peer-to-peer connections. Wi-Fi has an aggressive enhancement roadmap, LoRa and mesh networks are gaining traction and 6G design has begun. Also, networks are moving beyond communications to become sensors, e.g., using WiFi to detect fires.
Monday, 15 May, 2023 / 04:45 PM - 05:05 PM BST
Google: Increase Customer Satisfaction and Frontline Workers Efficiency
Daniel Fernandez Cao, Customer Engineer, Google Workspace
Arun Sujanani, Customer Engineer, Google Workspace
In this demo, you will live a "day in the life" of a field technician. It will be a great opportunity to learn how Google Workspace, Google Chat, Google Meet, Chatbots and no code applications can help Frontline Workers solve customer problems faster and more efficiently, increasing satisfaction and reducing the cost of interventions.
Tuesday, 16 May, 2023 / 10:45 AM - 11:15 AM BST
Optimizing the Digital Employee Experience With Microsoft 365, Viva and Power Platform
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Most organizations use Microsoft's three workforce digital dexterity platforms — Microsoft 365, Viva and Power Platform. Yet the three assets are often disconnected from a strategy perspective. Organizations that create a digital employee experience that binds these Microsoft assets into a single strategy will improve workforce digital dexterity and gain substantially more ROI from the three platforms.
Tuesday, 16 May, 2023 / 11:30 AM - 12:00 PM BST
The Future of Digital Workplace Devices
Nick Jones, Distinguished VP Analyst, Gartner
Digital workers will use a wide range of wearables, AR/VR headsets, tablets, laptops, smart clothing, and even exoskeletons. These will exploit innovations such as smart fabric, flexible electronics, biosensing, 3D imaging and new user experiences. In this session, we explore the future devices and capabilities that will improve health and safety and empower the next generation of digital workers.
Tuesday, 16 May, 2023 / 12:40 PM - 01:00 PM BST
WalkMe: How to Improve Digital Dexterity to Drive Business Goals
Vivek Behl, DIGITAL TRANSFORMATION OFFICER, WalkMe
The evolving digital workplace has created a need for employees to become more agile and adaptive. But the promise of digital transformation is more often than not diminished by the friction that comes along with complex, constantly changing technology. This is where WalkMe, the global leader in digital adoption, comes in. Join WalkMe’s Vivek Behl, Digital Transformation Officer, for a look at the power of digital adoption to foster new skills and competencies by focusing on the business goal at hand.
Tuesday, 16 May, 2023 / 02:15 PM - 03:45 PM BST
Workshop: Implement the User Tech Adoption Readiness Index to Benchmark Your Digital Dexterity
Craig Roth, VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Organizations want to measure the readiness of their workforce to change how they work. This workshop provides app leaders insight into digital dexterity issues they are trying to solve and how a survey might - or might not - help. Attendees will leave with a user survey questionnaire and calculation model to find resistance points in order to improve success rates when trying to drive cultural change.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Monday, 15 May, 2023 / 11:00 AM - 11:30 AM BST
Assess User Adoption Readiness and Improve Employee Experience
Craig Roth, VP Analyst, Gartner
Are external, organizational, or individual factors impacting your success with new technology initiatives? In this session, you will learn how external factors, such as industry and role, impact the starting point of workers adopting new technology. Then we will discuss the dos and don'ts of surveys to assess the digital dexterity of your workers and how they reflect organizational culture.
Monday, 15 May, 2023 / 11:00 AM - 11:45 AM BST
Ask the Expert: How Are Meeting Practices and Technologies Evolving?
Adam Preset, VP Analyst, Gartner
Hybrid work has amplified the problems in organizations experiencing meeting overload. What's a leader to do, when confronted with the need to design hybrid meetings and spaces for those in an office, so that all feel included? And what are the best practices and technologies for the same? Join this session and bring your questions to a Gartner technology expert.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Monday, 15 May, 2023 / 11:45 AM - 12:15 PM BST
Establish a Product Team to Maximize Value From Microsoft 365
Max Goss, Director Analyst, Gartner
Organizations are not seeing the business benefits they had expected from their Microsoft 365 investment. This session explores how to get the best value out of Microsoft 365 and explains why organizations should adopt a product-centric approach, to effectively manage costs and drive business transformation.
Monday, 15 May, 2023 / 01:20 PM - 01:40 PM BST
Akumina: BP Drives Digital Ambition With State-Of-The-Art EXP for HR
Matthew Sullivan, VP, Customer Success, Akumina
Nathalie Mackin, VP, PEOPLE & CULTURE, REWARD & WELLBEING, BP PLC
Global integrated energy company, bp, uses HR EXP to modernize its workplace. In partnership with Akumina, bp successfully:
• Rolled out a new global EXP to 40k+ employees
• Created space for employees and managers to easily find key HR actions
• Created an engaging and personalized pay and benefits space for employees to understand and value their overall package
• Enabled team leads to make informed decisions by surfacing key data from underlying systems
• Built a platform that can further the digital ambition for HR
Join bp leaders for an inside look at their transformation.
Monday, 15 May, 2023 / 01:45 PM - 02:15 PM BST
Unily: Unifying a Diverse Workforce: Using Technology to Create a Connected Culture
Kaz Hassan, PRODUCT MANAGER,
Marc Whittingham, ENGAGEMENT & EMPLOYER BRAND LEAD, Holland & Barrett
Holland & Barrett is on a journey to transform its culture and unite its people working across different functions and locations. With over 8,000 colleagues globally across stores, warehouses, production sites and office-based locations, this 150-year-old health and wellness business now seeks to bring its people together around common stories of where they’ve come from and where they’re going. Discover how they are using technology to foster a sense of togetherness, connect their people, and drive borderless collaboration that will underpin their next phase of growth.
Monday, 15 May, 2023 / 01:45 PM - 02:15 PM BST
Interact Software: Creating Personal Digital Experiences and Strengthening Culture at MUFG
Oonagh Shiel, HEAD OF DIGITAL, MUFG
Greg Stortz, DIRECTOR, ENGAGEMENT, Interact Software
In 2021, MUFG (EMEA) decided to streamline its digital internal communications platforms. Join Oonagh Shiel, Head of Digital at MUFG EMEA, and discover how MUFG consolidated applications to drive positive change and deliver an award-winning approach to strengthening culture.
Oonagh’s expertise is in digital transformation within regulated industries. This session will provide insights into how her team implemented a modern intranet that became the central point for thousands of employees and a single source of truth in a fragmented geographic and user experience environment.
Monday, 15 May, 2023 / 02:30 PM - 03:00 PM BST
Create a Digital Employee Experience Narrative to Boost Digital Workplace Influence and Impact
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
The digital employee experience is one of most critical factors driving organizational prosperity. Yet it is constantly evolving and means different things to different people. Digital workplace leaders should develop a narrative that synthesizes the values and practices of the digital employee experience to drive engagement across multiple stakeholders.
Monday, 15 May, 2023 / 02:30 PM - 03:15 PM BST
Ask the Expert: How do I Effectively Support Microsoft 365 and Deliver Value?
Max Goss, Director Analyst, Gartner
To succeed with Microsoft 365, organizations must change the way they support, govern and manage the platform. Those that try to support Microsoft 365 like a traditional on-premises application will fail to get full business value from it. This Ask the Expert session provides actionable guidance on how to best support Microsoft 365 and drive value using a product centric approach.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Monday, 15 May, 2023 / 03:15 PM - 03:45 PM BST
Adobe: Positive Outcomes Through Empowering Employees
Toni Vanwinkle, VP, DIGITAL EMPLOYEE EXPERIENCE, Adobe
Nick Hedderman, Modern Work and Security Lead, Microsoft
Tom Irish, HEAD OF CUSTOMER SUCCESS, UK & IRELAND, Adobe
Today’s economic and business climate puts pressure on leaders to shift the focus from attracting and retaining talent to developing strategies to keep the company healthy. In the long term, this can have unintended consequence on company health. We’ll explore how maintaining focus on employee experience helps meet organizational goals of customer satisfaction and innovation, and other drivers of company health. We’ll also look at how organizations are empowering employees to work in a flexible, inclusive environment to create, collaborate and contribute to positive business outcomes.
Monday, 15 May, 2023 / 04:00 PM - 04:30 PM BST
20 Culture Hacks to Improve Hybrid Workplace Adoption and Efficiency
Gavin Tay, VP Analyst, Gartner
2020 hit the world with an opportunity to pivot the organizational culture in support of hybrid working today. Little changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your hybrid organization works. This rapid-fire session will reveal the top 20 culture hacks that drive adoption and efficiency.
Monday, 15 May, 2023 / 04:00 PM - 04:45 PM BST
Roundtable: What's Worth Coming Back Into the Office For?
Adam Preset, VP Analyst, Gartner
The push and pull between employers and employees is real and the office is at the center of the struggle. What do you have to do so that both sides win? Join this roundtable session, lightly facilitated by a Gartner expert, and share what's worked for your organization to get employees back to the office when they need to be in a way that keeps them energized, excited, and engaged.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Tuesday, 16 May, 2023 / 10:45 AM - 11:15 AM BST
Optimizing the Digital Employee Experience With Microsoft 365, Viva and Power Platform
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Most organizations use Microsoft's three workforce digital dexterity platforms — Microsoft 365, Viva and Power Platform. Yet the three assets are often disconnected from a strategy perspective. Organizations that create a digital employee experience that binds these Microsoft assets into a single strategy will improve workforce digital dexterity and gain substantially more ROI from the three platforms.
Tuesday, 16 May, 2023 / 01:30 PM - 02:00 PM BST
Appspace: How The Perfect Mix Of Tech And Vision Creates The Ultimate Workplace Experience
David Fletcher, VP OF STRATEGY, Appspace
Neil Morgan, HEAD OF DIGITAL EMPLOYEE EXPERIENCE, Glencore
While organizations are making investments to improve the hybrid experience, outdated systems and tech stack silos are limiting the full potential of a productive and dynamic workplace culture. But there’s hope. Learn how the perfect mix of innovative technology and visionary leadership can fix what’s broken – blending cutting-edge communications and workplace management to revolutionize the way we work. See how global commodities giant Glencore is connecting the dots in a distributed workforce for a winning workplace experience everyone loves.
Tuesday, 16 May, 2023 / 02:15 PM - 03:45 PM BST
Workshop: Implement the User Tech Adoption Readiness Index to Benchmark Your Digital Dexterity
Craig Roth, VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Organizations want to measure the readiness of their workforce to change how they work. This workshop provides app leaders insight into digital dexterity issues they are trying to solve and how a survey might - or might not - help. Attendees will leave with a user survey questionnaire and calculation model to find resistance points in order to improve success rates when trying to drive cultural change.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Tuesday, 16 May, 2023 / 04:00 PM - 04:30 PM BST
Hybrid Work Is Fueling Digital Dysfunction
Gavin Tay, VP Analyst, Gartner
Leaders are exploiting digital technologies to create a robust new hybrid work model. Though digital transformation brings manifest benefits, it fuels “digital dysfunction” (DD), which undermines digital transformation’s beneficial outcomes, our productivity and health. The unforeseen and unexpected consequences have persistent and negatively deep effects, not just on individual employees, but on organizations. Digital workplace leaders can adopt a “layers and players” approach to identify disequilibrium and remedy organizational DD.
Monday, 15 May, 2023 / 11:00 AM - 11:30 AM BST
Accelerate Digital Workplace Transformation With Digital Adoption Platforms
Stephen Emmott, Sr Director Analyst, Gartner
Digital adoption platforms (DAPs) provide contextual guidance for your organization’s business processes and new applications, which results in better adoption and engagement. This session introduces these fascinating new platforms, discusses what capabilities are most important and explores best practices.
Monday, 15 May, 2023 / 11:00 AM - 11:30 AM BST
Assess User Adoption Readiness and Improve Employee Experience
Craig Roth, VP Analyst, Gartner
Are external, organizational, or individual factors impacting your success with new technology initiatives? In this session, you will learn how external factors, such as industry and role, impact the starting point of workers adopting new technology. Then we will discuss the dos and don'ts of surveys to assess the digital dexterity of your workers and how they reflect organizational culture.
Monday, 15 May, 2023 / 11:00 AM - 11:45 AM BST
Roundtable: Success Stories on Digital Employee Experience and Digital Workplace
Dan Wilson, VP Analyst, Gartner
Share and learn from your peers as we discuss digital workplace and digital employee experience hacks, tips and tricks, ideas, innovations, best practices, and success stories based on real-world environments and examples.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.
Tuesday, 16 May, 2023 / 10:45 AM - 11:15 AM BST
Optimizing the Digital Employee Experience With Microsoft 365, Viva and Power Platform
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Most organizations use Microsoft's three workforce digital dexterity platforms — Microsoft 365, Viva and Power Platform. Yet the three assets are often disconnected from a strategy perspective. Organizations that create a digital employee experience that binds these Microsoft assets into a single strategy will improve workforce digital dexterity and gain substantially more ROI from the three platforms.
Tuesday, 16 May, 2023 / 12:40 PM - 01:00 PM BST
WalkMe: How to Improve Digital Dexterity to Drive Business Goals
Vivek Behl, DIGITAL TRANSFORMATION OFFICER, WalkMe
The evolving digital workplace has created a need for employees to become more agile and adaptive. But the promise of digital transformation is more often than not diminished by the friction that comes along with complex, constantly changing technology. This is where WalkMe, the global leader in digital adoption, comes in. Join WalkMe’s Vivek Behl, Digital Transformation Officer, for a look at the power of digital adoption to foster new skills and competencies by focusing on the business goal at hand.
Tuesday, 16 May, 2023 / 02:15 PM - 03:45 PM BST
Workshop: Implement the User Tech Adoption Readiness Index to Benchmark Your Digital Dexterity
Craig Roth, VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Organizations want to measure the readiness of their workforce to change how they work. This workshop provides app leaders insight into digital dexterity issues they are trying to solve and how a survey might - or might not - help. Attendees will leave with a user survey questionnaire and calculation model to find resistance points in order to improve success rates when trying to drive cultural change.
Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.