Embrace the Future of Work. 2019 Agenda

 

Our four track agenda lays out what digital workplace leaders need in order to meet the challenges of today while planning for tomorrow. Identify the emerging technologies, people and strategies for the next leg of your digital workplace journey.

 

We've got you covered! Get the latest and strategic insight and tools you need to continuously evolve your digital workplace and foster a collaborative, innovative and productive workforce.

Agenda / By Topic

Thursday, 12 September, 2019 01:30 PM|Thursday, 12 September, 2019 02:00 PM
Microsoft: Collaboration in the modern workplace with Microsoft 365

Join Jared Spataro, CVP Microsoft, as he shares how Microsoft 365 has been built to support your digital transformation needs. The session will cover how Microsoft 365 supports your organization and provides tools you need for all users, helping to foster a culture of collaboration.


Friday, 13 September, 2019 10:00 AM|Friday, 13 September, 2019 10:45 AM
SaaS Is Like a Puppy Dog: Are You Ready for the Responsibility of a Pet?
Marc-Antoine Meunier, Sr Director Analyst, Gartner

Can cloud-based collaboration services take care of themselves? Data shares open to the internet, ambiguous regulatory compliance requirements, overspend, and collaboration sprawl negatively impact most Gartner clients. More and more application leaders are learning that the care and feeding of SaaS is a vitally important domain that requires a strategic approach, a dedicated cross-domain team, and specialized orchestration tools.


Friday, 13 September, 2019 01:15 PM|Friday, 13 September, 2019 02:00 PM
Ask the Expert: Security and Compliance Issues for Content Collaboration Platforms
Michael Woodbridge, Sr Director Analyst, Gartner
Marc-Antoine Meunier, Sr Director Analyst, Gartner

Content collaboration platform (CCP) selections continue to be driven mostly by business requirements. While their native features have matured, they are not always sufficient to address every organization's growing security and compliance needs. Bring your questions to this interactive session that will discuss implementation strategies, lessons learned, and how to establish a secure and successful CCP deployment in your organization.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 12 September, 2019 11:30 AM|Thursday, 12 September, 2019 12:00 PM
ROI, NPV, Spreadsheets ... Oh My! Building a Business Case for Digital Workplace Programs
Craig Roth, VP Analyst, Gartner

Any responsible company will ask for some evidence of benefits before embarking on a digital workplace program. Unfortunately, there is no golden, scientifically proven, reusable ROI analysis that can prove its value. This session will describe various approaches - both quantitative and qualitative - that can be used to get your digital workplace program approved.


Thursday, 12 September, 2019 11:15 AM|Thursday, 12 September, 2019 12:45 PM
Workshop: Experiences From Implementing Mobile Identity for the Digital Workplace
Rob Smith, Sr Director Analyst, Gartner

This workshop discusses real-world experiences on solving the challenges associated with identifying users and devices in a mobile landscape. It also discusses the convergence of mobility management and identity management technologies and the implications this poses to the digital workplace.
Key Issues:
Do I need to implement mobile identity?
If so, how?
What are the best practices in deploying it?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 12 September, 2019 05:00 PM|Thursday, 12 September, 2019 05:45 PM
Why and How Should Organizations Enable Frontline Workers for Digital Business
Rob Smith, Sr Director Analyst, Gartner

This session will examine how the only real area of greenfield growth for the digital workplace is with the frontline workforce. It will examine how technology is being used to completely transform business processes that haven’t changed in decades by citing real world success cases and providing best practices for enabling the frontline workforce.


Friday, 13 September, 2019 11:00 AM|Friday, 13 September, 2019 11:45 AM
Warning: Endpoint Compliance Does Not Guarantee Security
Rob Smith, Sr Director Analyst, Gartner

There is a large misconception among CIOs that being compliant also means being secure. Understanding the differences and that sometimes there is overlap but often security and compliance are exclusive of each other. This presentation hopes to clarify the differences and to offer suggestions to determine if an organization is compliant AND secure.


Thursday, 12 September, 2019 08:00 AM|Thursday, 12 September, 2019 08:45 AM
A Step-by-Step Guide to Creating and Running a Compelling Digital Workplace Program
Nikos Drakos, VP Analyst, Gartner

The transition from a digital workplace strategy to an operational, practical program is a complex one. This session outlines a step-by-step approach on how to link workplace investments to outcomes, engage with strategic stakeholders, prioritize options, build workplace capability roadmaps, measure the impact, recalibrate the program, as well as deal with the pressure points at the intersections of technology and culture.


Thursday, 12 September, 2019 10:50 AM|Thursday, 12 September, 2019 11:10 AM
Akumina: Unilever & Akumina - The Journey to the Modern Digital Workplace
Tom Brookes, Platform Strategy & Demand Manager, Unilever
David Maffei, President & CRO, Akumina

Akumina and Unilever sit down to talk about employee experience transformation & Unilever’s EX journey. This interactive session will discuss selecting the right Employee Experience Platform (EXP), its impact on a global workforce and the lessons learned about changing the employee experience game!


Thursday, 12 September, 2019 11:15 AM|Thursday, 12 September, 2019 12:00 PM
Ask the Expert: What Comes After Moving to Cloud Office? Quite a Bit, Actually
Adam Preset, Sr Director Analyst, Gartner

Once you have successfully moved your organization to Office 365 or G Suite, you might think there is little left to do; the benefits will just come pouring in. If you are lucky, some will. How do you take advantage of the new capabilities to drive new ways of working? How do you make decisions about when not to use cloud office but consider an alternative? In short "What comes next?" Bring your questions to this Ask-the-Expert session and hear how ideas such as the Gartner's ACME framework, the New Work Nucleus, and a Digital Workplace strategic services portfolio can help.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 12 September, 2019 11:15 AM|Thursday, 12 September, 2019 12:45 PM
Workshop: Experiences From Implementing Mobile Identity for the Digital Workplace
Rob Smith, Sr Director Analyst, Gartner

This workshop discusses real-world experiences on solving the challenges associated with identifying users and devices in a mobile landscape. It also discusses the convergence of mobility management and identity management technologies and the implications this poses to the digital workplace.
Key Issues:
Do I need to implement mobile identity?
If so, how?
What are the best practices in deploying it?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 12 September, 2019 11:30 AM|Thursday, 12 September, 2019 12:00 PM
ROI, NPV, Spreadsheets ... Oh My! Building a Business Case for Digital Workplace Programs
Craig Roth, VP Analyst, Gartner

Any responsible company will ask for some evidence of benefits before embarking on a digital workplace program. Unfortunately, there is no golden, scientifically proven, reusable ROI analysis that can prove its value. This session will describe various approaches - both quantitative and qualitative - that can be used to get your digital workplace program approved.


Thursday, 12 September, 2019 12:15 PM|Thursday, 12 September, 2019 12:45 PM
From Communication and Information Sharing to Collaborative Work Management
Nikos Drakos, VP Analyst, Gartner

Collaboration tools such as Microsoft Teams and Slack are increasingly popular because they can support naturally the team communication and information sharing needs. But working together involves more than communication and information sharing. In this session we look at easy to use, collaborative, social and smart technologies that help individuals and teams plan, coordinate, carry out, track and even automate everyday work.


Thursday, 12 September, 2019 12:15 PM|Thursday, 12 September, 2019 12:45 PM
20 Culture Hacks to Improve Digital Workplace Adoption and Efficiency
Jeffrey Mann, VP Analyst, Gartner

Little changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your organization works.


Thursday, 12 September, 2019 12:15 PM|Thursday, 12 September, 2019 01:00 PM
Ask the Expert: Expanding a Mobility Strategy Into a Unified Workspace Strategy
Michael Disabato, VP Analyst, Gartner

Organizations seeking higher value from mobility must embrace unified workspaces that encompass smartphones,tablets,PCs and wearables. This session discusses how to create a user-centric unified workspaces strategy that can keep pace with business needs and evolving technology.
Key Findings:

● Unified workspaces extend an organization’s mobile implementation beyond smartphones and tablets to include PCs,wearables and special-purpose devices.

● Unified workspaces aim to deliver the right applications and information to the right user on the right devices at the right time and location.

● Personal ecosystems are a key component of unified workspaces and will consist of a mix of organization-owned and personally owned devices,applications,content and services.

● Unified workspaces will require a reexamination of security,risk and privacy policies,as well as a new way of approaching application development,distribution and endpoint management.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 12 September, 2019 01:00 PM|Thursday, 12 September, 2019 01:20 PM
Lifesize: The Role of Video Conferencing in the Modern Digital Workplace
Michael Helmbrecht, Chief Product and Operations Officer, Lifesize

In this session, we will share new research regarding the perception of video conferencing and highlight opportunities for IT leaders to improve employee adoption and engagement through a holistic approach to video-based collaboration.


Thursday, 12 September, 2019 01:00 PM|Thursday, 12 September, 2019 01:20 PM
LumApps: How to Improve Internal Communication and Engage Your Employees with LumApps?
Idriss Bentoumi, Product Director, LumApps

Improving internal communication requires an innovative intranet designed to engage employees. Join this session to understand how to build one company that shares a common culture and enables knowledge flows across teams and location as well as complementing O365 and G Suite for increased adoption.


Thursday, 12 September, 2019 02:00 PM|Thursday, 12 September, 2019 03:30 PM
Workshop: A Step-by-Step Guide to Running a Compelling Digital Workplace Program
Nikos Drakos, VP Analyst, Gartner

The transition from a digital workplace strategy to an operational,practical program is a complex one. This workshop outlines a step-by-step approach,along with practical exercises on different aspects of a program such as how to link workplace investments to outcomes,engage with strategic stakeholders,prioritize options,build workplace capability roadmaps,measure the impact,recalibrate the program or deal with the pressure points at the intersections of technology and culture.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 12 September, 2019 02:15 PM|Thursday, 12 September, 2019 02:45 PM
AppFusions: A Tragedy of Errors

A Most Recognizable Tragicomedy about Digital Transformation in 5 Acts. Join the Aloha Players as they examine digital workplaces, integrations and IT mayhem, and in the end provide real-life solutions you can use.


Thursday, 12 September, 2019 02:15 PM|Thursday, 12 September, 2019 02:45 PM
VMware: Why Delivering Exceptional Digital Employee Experiences Matters
Charles Barratt, Principal Business Solutions Strategist, VMware

Creating exceptional digital employee experiences is critical to winning the fight on talent recruitment and retention. But this can only happen if HR and IT are working in sync, and they are listening to their employees. If they do, businesses stand to reap significant rewards. The question is, how do you actually do this?


Thursday, 12 September, 2019 03:00 PM|Thursday, 12 September, 2019 03:45 PM
Digitopia 2035 — Why the Future Has a Bad Rep, and How the "Pragmatic Futurist" Will Save the Day
Jeffrey Mann, VP Analyst, Gartner

The future holds a story that need to be told. A story of hope, perspective, and a hint of concern. But with today's pressures, it is easy to forget about the future. Yet, a more fundamental and long term view on the business is crucial. Yes, the focus is on digital transformation today. But WHY? To what end? Learn from Gartner's global "Digitopia" studies, with the zeitgeist from over 25 countries.


Thursday, 12 September, 2019 04:00 PM|Thursday, 12 September, 2019 05:30 PM
Workshop: Data Literacy — Assessment and Development to Bridge the Gap
Stephen Emmott, Sr Director Analyst, Gartner

Based upon Gartner’s 2018 Special Report on data literacy, participants will gauge their own data literacy, their organization’s data literacy and develop approaches to bridge the gap to raise literacy levels. Based upon stories and examples of leading practices, this workshop will look at emerging roles, skills and structures requiring advances in data literacy. What is data literacy, and how does it help foster a data-driven culture?
What is information as a second language (ISL) and how does it relate to my organization’s needs?
How do I get started with driving a data literacy program, and how does it relate to other organizational change/design efforts?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 12 September, 2019 04:15 PM|Thursday, 12 September, 2019 04:45 PM
Cisco: Why Workplace Transformation
Vaughan Klein, EMEAR Collaboration Director, Cisco

For organizations to become agile, they must replace hierarchical structures by small and empowered networks of TEAMS. Workplace Transformation is about bringing together space design, technology and workplace policy. Attendees will leave the session with an understanding of how new disruptive digital technologies are changing the face of the workplace as well as worker expectations.


Thursday, 12 September, 2019 04:15 PM|Thursday, 12 September, 2019 04:45 PM
Smartsheet: Driving Transformation to Achieve Better Business Outcomes
Karrie Sanderson, Vice President, Marketing Insights, Smartsheet

Today, businesses must evolve or risk irrelevancy. Smartsheet, a leader in collaborative work management, enables businesses to support their people to work in new ways and achieve more. In this session, learn how top brands use Smartsheet to drive better outcomes and gain a competitive advantage.


Thursday, 12 September, 2019 05:00 PM|Thursday, 12 September, 2019 05:45 PM
Why and How Should Organizations Enable Frontline Workers for Digital Business
Rob Smith, Sr Director Analyst, Gartner

This session will examine how the only real area of greenfield growth for the digital workplace is with the frontline workforce. It will examine how technology is being used to completely transform business processes that haven’t changed in decades by citing real world success cases and providing best practices for enabling the frontline workforce.


Thursday, 12 September, 2019 05:00 PM|Thursday, 12 September, 2019 05:45 PM
How to Succeed With Your Digital Workplace Program by Optimizing Your Digital Dexterity Index
Craig Roth, VP Analyst, Gartner

Digital transformation requires worker transformation. Application leaders can accelerate this transformation by leveraging Gartner’s Digital Dexterity Index to focus on behaviors that will yield the greatest increase in workers’ digital dexterity. This session will introduce a set of six digital dexterity elements that can be assessed — using a quick estimate or employee survey — and benchmarked against our index of digital dexterity across countries, industries, and company sizes. You will also get advice on how to improve your organization’s digital dexterity.


Thursday, 12 September, 2019 05:00 PM|Thursday, 12 September, 2019 05:45 PM
Ask the Expert: Why Not WeWork? Pros and Cons to Outsourcing Employee Experience in the Workplace
Nicole Kyle, Director, Advisory, Gartner

With a rapidly growing presence of co-working space providers in the marketplace, many companies are curious if co-working solutions are the best way to provide an experience employees want. Companies like WeWork, LABS, Regus, and more are branded on facilitating unique experiences in creative and collaborative environments. But what are the true benefits of these solutions? What are the potential drawbacks? Explore when co-working makes sense and get answers to your question from a Gartner expert.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Friday, 13 September, 2019 08:00 AM|Friday, 13 September, 2019 08:45 AM
Harness Voice of the Employee Insights to Improve Employee Experience
Helen Poitevin, VP Analyst, Gartner

Voice of the employee (VoE) analytics are an essential component of delivering improved employee experience. Digital workplace leaders need to be able to articulate the difference between employee engagement and employee experience. Learn about the skills, data, technology, and governance needed to harness VoE insights to inform and prioritize digital workplace investments.


Friday, 13 September, 2019 08:00 AM|Friday, 13 September, 2019 09:30 AM
Workshop: Benchmark Your Employees’ Readiness for Digital Transformation Using the Digital Dexterity Index
Craig Roth, VP Analyst, Gartner

This workshop will help application leaders improve transformation initiative delivery by using Gartner’s Digital Dexterity Index. First, we will guide you in assessing your organization’s likely starting point based on external factors like industry and home country. Second, key internal factors will be estimated to determine which change efforts are most likely to increase your digital transformation success.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Friday, 13 September, 2019 09:00 AM|Friday, 13 September, 2019 09:30 AM
StarLeaf: Supercharge Collaboration for Success
Jad El-Hage, Chief Marketing Officer, StarLeaf

With a heavy emphasis on real-life customer experiences and featuring guest presenter SSP Group, a global enterprise with over 37,000 employees, this presentation exposes the failure points and what it takes to deliver a seamless collaboration and meeting environment that works for everyone, across all devices, all locations and all meeting spaces.


Friday, 13 September, 2019 09:00 AM|Friday, 13 September, 2019 09:30 AM
Aruba: Digital Workplace Solutions in ACTION
Dobias van Ingen, CTO & Systems Engineers Director, Aruba, A Hewlett Packard Enterprise Company

The network infrastructure plays a crucial role in success of a Digital Workplace solution. In this presentation Aruba will provide insight into multiple Digital Workplace solutions and how the solutions from Aruba can support or accelerate an organisations Digital Workplace journey.


Friday, 13 September, 2019 09:00 AM|Friday, 13 September, 2019 09:30 AM
SER Group: Digital Workspace for Retail: From Classical Mail-order to Networked e-commerce
Sebastian Gil Haenelt, IT Product Manager, Otto Group Holding

Otto Group Holding is currently transforming its well-known brands and services from pure mail-order and over-the-counter concepts into e-driven networked sales channels. Doxis4 supports Otto Group’s digitalization strategy with its reliable and strong CSP. Find out how its enterprise-wide solution, backed by a strong vision, empowers the Group to cover a diverse range of business needs.


Friday, 13 September, 2019 09:00 AM|Friday, 13 September, 2019 09:30 AM
AVI-SPL: The Experience Economy as part of the Digital Workplace Transformation
Daniel Rogers, VP Global Channels, AVI-SPL Limited

Why unforgettable experiences, in addition to Product and Service, plays a role to survive in competition, attract employees and maximize ROI.


Friday, 13 September, 2019 09:35 AM|Friday, 13 September, 2019 09:55 AM
Workgrid: Case Study — From Intranet to Intelligent Employee Experience Platform
Frank Pathyil, Director of Strategy / Partners, Workgrid Software

Experience first-hand how Liberty Mutual built a digital employee experience platform that integrates with all the disparate systems across the enterprise to deliver a unified experience that surfaces personalized and contextual communications, tasks, and information they need to perform their jobs.


Friday, 13 September, 2019 10:00 AM|Friday, 13 September, 2019 10:45 AM
Ask the Expert: How Seriously Should We Take Blockchain?
Rajesh Kandaswamy, VP Analyst, Gartner

The hype in blockchain has far outrun the reality of adoption. In this session,we will address some of the key questions regarding how enterprises should address blockchain,the current state of the technology,its applicability for digital workplace initiatives and what can be expected in the near future.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Friday, 13 September, 2019 11:00 AM|Friday, 13 September, 2019 11:45 AM
Managing Change: Getting Them to Come After You Build It
Michael Disabato, VP Analyst, Gartner

You built it. They didn’t come. The excuses are many, but the actual reason is a reluctance to switch from the old way to the new. This session will discuss ways of convincing your customers that the new, secure, supportable method of doing business is better than the popular, ad hoc thing that has built a significant user base. And getting them to switch.


Friday, 13 September, 2019 11:00 AM|Friday, 13 September, 2019 11:45 AM
Warning: Endpoint Compliance Does Not Guarantee Security
Rob Smith, Sr Director Analyst, Gartner

There is a large misconception among CIOs that being compliant also means being secure. Understanding the differences and that sometimes there is overlap but often security and compliance are exclusive of each other. This presentation hopes to clarify the differences and to offer suggestions to determine if an organization is compliant AND secure.


Friday, 13 September, 2019 12:00 PM|Friday, 13 September, 2019 12:30 PM
Box: The Blueprint for the Best-of-Breed Digital Workplace

Every company knows they need to “go digital,” but it’s not easy. Anisha Vaswani, will share her blueprint for the deep cultural, organisational and technological changes demanded by the future of work. From collaboration, to AI, to building a best-of-breed workplace.


Friday, 13 September, 2019 12:50 PM|Friday, 13 September, 2019 01:20 PM
Google: G Suite — Powering Teams to be Faster, Smarter, and More Collaborative at PwC

Join this session to understand why 5 million businesses have adopted G Suite. You’ll hear directly from PwC's UK Operations and Transformation Director about the global firm's transformation - from legacy tools, to change management and G Suite user adoption along with the business impact realised.


Friday, 13 September, 2019 01:10 PM|Friday, 13 September, 2019 01:30 PM
Cisco: Next-gen Digital Workplace
Horacio Calvo, CCXP, EMEAR Collaboration Sales Lead, Cisco

Speed to market as a competitive differentiator and employee experience are key priorities for CEOs, today 90% of work time involves collaboration - within the organization but also with external partners. Attendees will leave the session with an understanding of how to provide best end-customer experiences with next-gen collaboration tools


Friday, 13 September, 2019 01:30 PM|Friday, 13 September, 2019 02:00 PM
Why IT Support for Digital Workplace Must Move From a Service to a Product Mindset
Jeffrey Mann, VP Analyst, Gartner

Organizations need to move to a product focus as part of their digital transformation. IT organizations also must adopt a product orientation to support digital workplace effectively. This requires moving from a service orientation (where the job is done when the service is up and running) to a product mindset (where the “product manager” in IT is responsible for whether her product is being used effectively and delivering value).


Friday, 13 September, 2019 01:30 PM|Friday, 13 September, 2019 02:00 PM
Email vs. New Ways of Work: How to Win … or Declare a Truce
Craig Roth, VP Analyst, Gartner

Getting employees to adopt new ways of working based on tools such as virtual collaboration spaces, co-authoring, and document management is a battle that many Gartner clients are currently fighting. But there’s one age-old villain out there that seems to win all too often: Email. What is its role in the digital workplace? Should it be banned or grudgingly accepted?


Friday, 13 September, 2019 01:45 PM|Friday, 13 September, 2019 03:15 PM
Workshop: Design Thinking for Innovation
Jim Carolan, VP, Design, Gartner

The goal of this workshop is to provide attendees with a hands-on and engaging introduction to the human-centered design practice of design thinking. The workshop attendees participate in each stage of the design thinking methodology through a practical exercise to gain a true perspective of how a designer’s mindset and methods for creativity can foster breakthrough innovation. Design thinking has gained significant momentum in the marketplace with industry leaders like Airbnb, Uber, SAP, IBM and GE making significant investments in the methodology.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Friday, 13 September, 2019 02:15 PM|Friday, 13 September, 2019 03:00 PM
Architecting and Engineering Your Network for Cloud Office and the Digital Workspace
Michael Disabato, VP Analyst, Gartner

The network approach used to connect users to cloud office services and the digital workspace is a significant factor in the performance and associated end-user experience. This session examines network considerations, including bandwidth implications by services, with guidance for optimizing cloud office service performance.


Friday, 13 September, 2019 02:15 PM|Friday, 13 September, 2019 03:00 PM
Talent Futures: How AI Will Impact Jobs and Your Workforce
Helen Poitevin, VP Analyst, Gartner

By 2020, AI becomes a positive net job motivator, creating more jobs than it destroys. As AI evolves and matures, new jobs and new ways of working will emerge. In this session, we will explore the future of work and how leaders should support their organizations as they navigate the transition to an AI-enabled workforce.


Friday, 13 September, 2019 02:15 PM|Friday, 13 September, 2019 03:00 PM
Work is Evolving: How Can Your Workplace Keep Up?
Nicole Kyle, Director, Advisory, Gartner

Monitoring work patterns is a critical part of future of work planning. With the uncertainty and many continuous changes ahead, real estate and workplace functions, and their IT partners, need to take a close look at how ways of working at their company evolve. These insights will enable them to build a workplace of the future that employees need -- not just one that they want.


Thursday, 12 September, 2019 03:00 PM|Thursday, 12 September, 2019 03:45 PM
Make Your Meetings Matter
Adam Preset, Sr Director Analyst, Gartner

It's fashionable to deride meetings and question their value. However, the more we automate routine work, the more we'll ask people to put their heads together to focus on creative, nonroutine work. When we really need to meet, we want to make it count. If your role demands that you spend time in meetings, how can you maximize your results by leveraging every practice, technology and AI advantage you can? This session shares data with you about the state of meetings in the digital workplace and takes you on an end-to-end journey of meeting possibilities.


Thursday, 12 September, 2019 03:00 PM|Thursday, 12 September, 2019 03:45 PM
The Strategic Role of Employee Communications in the Digital Workplace
Mike Gotta, VP Analyst, Gartner

Employee communications are experiencing a renaissance as leadership teams rediscover the value of meaningful engagement with its workforce. Modern and well-planned communication efforts put the employee at the center and design the communication experience to optimize business and cultural objectives. This session provides a strategic framework with a mix of use-case examples that highlight technology options.


Thursday, 12 September, 2019 05:00 PM|Thursday, 12 September, 2019 05:45 PM
The Future of Collaboration: Emerging Trends Enabling New Ways of Working
Mike Gotta, VP Analyst, Gartner

The collaboration market is undergoing significant transformation to support new ways of working. This session will examine emerging application scenarios and technologies that enable organizations to promote a new work nucleus for collaboration, community-building, professional networking, employee crowdsourcing and collaborative work management.


Friday, 13 September, 2019 10:00 AM|Friday, 13 September, 2019 10:45 AM
Transforming Team Collaboration: Harnessing the Power of Chat, Bots and AI
Mike Gotta, VP Analyst, Gartner

High-performing team networks are a building block for the digital workplace. Improving how teams communicate and coordinate in the flow of work, guided by bots and AI-related technology can improve decision making performance and achievement of business goals. This session provides an analysis of workstream collaboration trends with a focus on use cases that highlight technology options.


Thursday, 12 September, 2019 10:50 AM|Thursday, 12 September, 2019 11:10 AM
Akumina: Unilever & Akumina - The Journey to the Modern Digital Workplace
Tom Brookes, Platform Strategy & Demand Manager, Unilever
David Maffei, President & CRO, Akumina

Akumina and Unilever sit down to talk about employee experience transformation & Unilever’s EX journey. This interactive session will discuss selecting the right Employee Experience Platform (EXP), its impact on a global workforce and the lessons learned about changing the employee experience game!


Thursday, 12 September, 2019 11:30 AM|Thursday, 12 September, 2019 12:00 PM
What Experiences Matter Most and Least to Employees?
Marcus Uzubalis, Director, Advisory, Gartner

For many organizations, clarifying what actually matters to employees often feels more like art — or a guessing game — than science. Marketing research shows that 65% of what drives customer loyalty relates to how customers feel when resolving their issues, rather than what customers have to do to resolve their issues. In short, emotions matter. In this session, we’ll discuss the characteristics of the — largely emotional — moments that matter most to the global workforce and introduce strategies organizations can use to assess those that matter most to their own workforce.


Thursday, 12 September, 2019 12:15 PM|Thursday, 12 September, 2019 12:45 PM
20 Culture Hacks to Improve Digital Workplace Adoption and Efficiency
Jeffrey Mann, VP Analyst, Gartner

Little changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your organization works.


Thursday, 12 September, 2019 01:00 PM|Thursday, 12 September, 2019 01:20 PM
Lifesize: The Role of Video Conferencing in the Modern Digital Workplace
Michael Helmbrecht, Chief Product and Operations Officer, Lifesize

In this session, we will share new research regarding the perception of video conferencing and highlight opportunities for IT leaders to improve employee adoption and engagement through a holistic approach to video-based collaboration.


Thursday, 12 September, 2019 02:15 PM|Thursday, 12 September, 2019 02:45 PM
VMware: Why Delivering Exceptional Digital Employee Experiences Matters
Charles Barratt, Principal Business Solutions Strategist, VMware

Creating exceptional digital employee experiences is critical to winning the fight on talent recruitment and retention. But this can only happen if HR and IT are working in sync, and they are listening to their employees. If they do, businesses stand to reap significant rewards. The question is, how do you actually do this?


Thursday, 12 September, 2019 03:00 PM|Thursday, 12 September, 2019 03:45 PM
The Strategic Role of Employee Communications in the Digital Workplace
Mike Gotta, VP Analyst, Gartner

Employee communications are experiencing a renaissance as leadership teams rediscover the value of meaningful engagement with its workforce. Modern and well-planned communication efforts put the employee at the center and design the communication experience to optimize business and cultural objectives. This session provides a strategic framework with a mix of use-case examples that highlight technology options.


Thursday, 12 September, 2019 04:00 PM|Thursday, 12 September, 2019 05:30 PM
Workshop: Data Literacy — Assessment and Development to Bridge the Gap
Stephen Emmott, Sr Director Analyst, Gartner

Based upon Gartner’s 2018 Special Report on data literacy, participants will gauge their own data literacy, their organization’s data literacy and develop approaches to bridge the gap to raise literacy levels. Based upon stories and examples of leading practices, this workshop will look at emerging roles, skills and structures requiring advances in data literacy. What is data literacy, and how does it help foster a data-driven culture?
What is information as a second language (ISL) and how does it relate to my organization’s needs?
How do I get started with driving a data literacy program, and how does it relate to other organizational change/design efforts?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 12 September, 2019 04:15 PM|Thursday, 12 September, 2019 04:45 PM
Quip: Business Transformation ⁠— Technology or Culture First?

Today’s leading CIOs know that successful digital transformation requires changes in both technology & company culture. The tools employees use and the business processes they follow must work in harmony to create a “Culture of Action,” where people are connected & empowered to do their best work!


Thursday, 12 September, 2019 05:00 PM|Thursday, 12 September, 2019 05:45 PM
How to Succeed With Your Digital Workplace Program by Optimizing Your Digital Dexterity Index
Craig Roth, VP Analyst, Gartner

Digital transformation requires worker transformation. Application leaders can accelerate this transformation by leveraging Gartner’s Digital Dexterity Index to focus on behaviors that will yield the greatest increase in workers’ digital dexterity. This session will introduce a set of six digital dexterity elements that can be assessed — using a quick estimate or employee survey — and benchmarked against our index of digital dexterity across countries, industries, and company sizes. You will also get advice on how to improve your organization’s digital dexterity.


Thursday, 12 September, 2019 05:00 PM|Thursday, 12 September, 2019 05:45 PM
Why and How Should Organizations Enable Frontline Workers for Digital Business
Rob Smith, Sr Director Analyst, Gartner

This session will examine how the only real area of greenfield growth for the digital workplace is with the frontline workforce. It will examine how technology is being used to completely transform business processes that haven’t changed in decades by citing real world success cases and providing best practices for enabling the frontline workforce.


Thursday, 12 September, 2019 05:00 PM|Thursday, 12 September, 2019 05:45 PM
Ask the Expert: Why Not WeWork? Pros and Cons to Outsourcing Employee Experience in the Workplace
Nicole Kyle, Director, Advisory, Gartner

With a rapidly growing presence of co-working space providers in the marketplace, many companies are curious if co-working solutions are the best way to provide an experience employees want. Companies like WeWork, LABS, Regus, and more are branded on facilitating unique experiences in creative and collaborative environments. But what are the true benefits of these solutions? What are the potential drawbacks? Explore when co-working makes sense and get answers to your question from a Gartner expert.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Friday, 13 September, 2019 08:00 AM|Friday, 13 September, 2019 08:45 AM
Harness Voice of the Employee Insights to Improve Employee Experience
Helen Poitevin, VP Analyst, Gartner

Voice of the employee (VoE) analytics are an essential component of delivering improved employee experience. Digital workplace leaders need to be able to articulate the difference between employee engagement and employee experience. Learn about the skills, data, technology, and governance needed to harness VoE insights to inform and prioritize digital workplace investments.


Friday, 13 September, 2019 08:00 AM|Friday, 13 September, 2019 09:30 AM
Workshop: Benchmark Your Employees’ Readiness for Digital Transformation Using the Digital Dexterity Index
Craig Roth, VP Analyst, Gartner

This workshop will help application leaders improve transformation initiative delivery by using Gartner’s Digital Dexterity Index. First, we will guide you in assessing your organization’s likely starting point based on external factors like industry and home country. Second, key internal factors will be estimated to determine which change efforts are most likely to increase your digital transformation success.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Friday, 13 September, 2019 09:00 AM|Friday, 13 September, 2019 09:30 AM
Unily: The Secret Behind Flight Centre’s Award-winning Intranet.

Take a deep dive into Nielsen Norman's Best Intranet 2019 award winner Flight Centre.


Friday, 13 September, 2019 09:00 AM|Friday, 13 September, 2019 09:30 AM
AVI-SPL: The Experience Economy as part of the Digital Workplace Transformation
Daniel Rogers, VP Global Channels, AVI-SPL Limited

Why unforgettable experiences, in addition to Product and Service, plays a role to survive in competition, attract employees and maximize ROI.


Friday, 13 September, 2019 09:35 AM|Friday, 13 September, 2019 09:55 AM
Workgrid: Case Study — From Intranet to Intelligent Employee Experience Platform
Frank Pathyil, Director of Strategy / Partners, Workgrid Software

Experience first-hand how Liberty Mutual built a digital employee experience platform that integrates with all the disparate systems across the enterprise to deliver a unified experience that surfaces personalized and contextual communications, tasks, and information they need to perform their jobs.


Friday, 13 September, 2019 11:00 AM|Friday, 13 September, 2019 11:45 AM
Managing Change: Getting Them to Come After You Build It
Michael Disabato, VP Analyst, Gartner

You built it. They didn’t come. The excuses are many, but the actual reason is a reluctance to switch from the old way to the new. This session will discuss ways of convincing your customers that the new, secure, supportable method of doing business is better than the popular, ad hoc thing that has built a significant user base. And getting them to switch.


Friday, 13 September, 2019 01:30 PM|Friday, 13 September, 2019 02:00 PM
Informed Content: Collaboration Given the Benefit of Insight
Stephen Emmott, Sr Director Analyst, Gartner

Content collaboration tools are no longer isolated from the tools employees need for gathering the content and insight as they create. Content Collaboration Platforms and Workstream Collaboration tools now include or work with insight engine capabilities, enabling a more digitally dexterous workforce. This session considers the options and what you should do to improve content collaboration.


Friday, 13 September, 2019 01:30 PM|Friday, 13 September, 2019 02:00 PM
The Business Case for Employee Experience
Marcus Uzubalis, Director, Advisory, Gartner

A benefit of focusing on the employee experience is that it forces organizations to widen their aperture; organizations now have a framework for evaluating things like workplace, technology, perception and other factors to a greater degree than ever before. However, this widened view presents a challenge for organizations in isolating the impact of a strong employee experience. In this interactive session, we’ll discuss how to define, quantify and articulate the value of a focus on the employee experience. Come prepared to discuss two recent experiences — one successful and one unsuccessful — as you’ve tried to make the case for the employee experience internally.


Friday, 13 September, 2019 01:45 PM|Friday, 13 September, 2019 03:15 PM
Workshop: Design Thinking for Innovation
Jim Carolan, VP, Design, Gartner

The goal of this workshop is to provide attendees with a hands-on and engaging introduction to the human-centered design practice of design thinking. The workshop attendees participate in each stage of the design thinking methodology through a practical exercise to gain a true perspective of how a designer’s mindset and methods for creativity can foster breakthrough innovation. Design thinking has gained significant momentum in the marketplace with industry leaders like Airbnb, Uber, SAP, IBM and GE making significant investments in the methodology.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Friday, 13 September, 2019 02:15 PM|Friday, 13 September, 2019 03:00 PM
HR Technology Predictions for 2020 and Beyond
Sam Grinter, Principal Analyst, Gartner

We’ll cover the top four HR technology predictions for 2020 and beyond,including insight into the technology itself and how to make the most of it. We’ll have a look at analytics and AI for talent acquisition and development; the rise of the internal talent market place; automation of the manager experience; and the extension of HCM suites.


Friday, 13 September, 2019 02:15 PM|Friday, 13 September, 2019 03:00 PM
Talent Futures: How AI Will Impact Jobs and Your Workforce
Helen Poitevin, VP Analyst, Gartner

By 2020, AI becomes a positive net job motivator, creating more jobs than it destroys. As AI evolves and matures, new jobs and new ways of working will emerge. In this session, we will explore the future of work and how leaders should support their organizations as they navigate the transition to an AI-enabled workforce.


Thursday, 12 September, 2019 11:30 AM|Thursday, 12 September, 2019 12:00 PM
Overcoming the Barriers to Enterprise Video With AI
Stephen Emmott, Sr Director Analyst, Gartner

Enterprise video is popular, but the keyboard dominates the workplace. AI expands video's use cases and reduces its obstacles. It makes the content of video findable, accessible, and engaging, improves the quality of experience, and open to analysis. In this session we'll take a look at what vendors in the enterprise video content management and meeting solutions can do now, and what's on it's way.


Friday, 13 September, 2019 08:00 AM|Friday, 13 September, 2019 08:45 AM
Striking a Balance Between Content Governance and New Ways of Working
Michael Woodbridge, Sr Director Analyst, Gartner

The future of work is upon us and content is at its heart. Modern services focused on collaboration enter the business at an ever-increasing rate. The promise is to revolutionize the way we work. However, compliance requirements continue to evolve and threats to organizational security are more complex than ever. This session will focus supporting the goals of this new world and staying out of trouble.


Friday, 13 September, 2019 09:00 AM|Friday, 13 September, 2019 09:30 AM
SER Group: Digital Workspace for Retail: From Classical Mail-order to Networked e-commerce
Sebastian Gil Haenelt, IT Product Manager, Otto Group Holding

Otto Group Holding is currently transforming its well-known brands and services from pure mail-order and over-the-counter concepts into e-driven networked sales channels. Doxis4 supports Otto Group’s digitalization strategy with its reliable and strong CSP. Find out how its enterprise-wide solution, backed by a strong vision, empowers the Group to cover a diverse range of business needs.


Friday, 13 September, 2019 12:00 PM|Friday, 13 September, 2019 12:30 PM
Box: The Blueprint for the Best-of-Breed Digital Workplace

Every company knows they need to “go digital,” but it’s not easy. Anisha Vaswani, will share her blueprint for the deep cultural, organisational and technological changes demanded by the future of work. From collaboration, to AI, to building a best-of-breed workplace.


Friday, 13 September, 2019 01:30 PM|Friday, 13 September, 2019 02:00 PM
Informed Content: Collaboration Given the Benefit of Insight
Stephen Emmott, Sr Director Analyst, Gartner

Content collaboration tools are no longer isolated from the tools employees need for gathering the content and insight as they create. Content Collaboration Platforms and Workstream Collaboration tools now include or work with insight engine capabilities, enabling a more digitally dexterous workforce. This session considers the options and what you should do to improve content collaboration.


Thursday, 12 September, 2019 11:30 AM|Thursday, 12 September, 2019 12:00 PM
Overcoming the Barriers to Enterprise Video With AI
Stephen Emmott, Sr Director Analyst, Gartner

Enterprise video is popular, but the keyboard dominates the workplace. AI expands video's use cases and reduces its obstacles. It makes the content of video findable, accessible, and engaging, improves the quality of experience, and open to analysis. In this session we'll take a look at what vendors in the enterprise video content management and meeting solutions can do now, and what's on it's way.


Thursday, 12 September, 2019 04:15 PM|Thursday, 12 September, 2019 04:45 PM
Quip: Business Transformation ⁠— Technology or Culture First?

Today’s leading CIOs know that successful digital transformation requires changes in both technology & company culture. The tools employees use and the business processes they follow must work in harmony to create a “Culture of Action,” where people are connected & empowered to do their best work!


Friday, 13 September, 2019 01:30 PM|Friday, 13 September, 2019 02:00 PM
Informed Content: Collaboration Given the Benefit of Insight
Stephen Emmott, Sr Director Analyst, Gartner

Content collaboration tools are no longer isolated from the tools employees need for gathering the content and insight as they create. Content Collaboration Platforms and Workstream Collaboration tools now include or work with insight engine capabilities, enabling a more digitally dexterous workforce. This session considers the options and what you should do to improve content collaboration.


Thursday, 12 September, 2019 12:15 PM|Thursday, 12 September, 2019 12:45 PM
20 Culture Hacks to Improve Digital Workplace Adoption and Efficiency
Jeffrey Mann, VP Analyst, Gartner

Little changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your organization works.


Thursday, 12 September, 2019 12:15 PM|Thursday, 12 September, 2019 12:45 PM
Seize the Technology Advantage With Combinatorial Digital Innovation
Rajesh Kandaswamy, VP Analyst, Gartner

Digitization not only transforms businesses but also provides a foundation for more technologies to emerge at a faster pace. It will not be enough for technology executives to look at technologies in isolation and they need to become adept at looking at business possibilities of technologies in conjunction. In this presentation, we will look into why combinatorial digital innovation becomes vital and how to apply it.


Thursday, 12 September, 2019 03:00 PM|Thursday, 12 September, 2019 03:45 PM
Digitopia 2035 — Why the Future Has a Bad Rep, and How the "Pragmatic Futurist" Will Save the Day
Jeffrey Mann, VP Analyst, Gartner

The future holds a story that need to be told. A story of hope, perspective, and a hint of concern. But with today's pressures, it is easy to forget about the future. Yet, a more fundamental and long term view on the business is crucial. Yes, the focus is on digital transformation today. But WHY? To what end? Learn from Gartner's global "Digitopia" studies, with the zeitgeist from over 25 countries.


Thursday, 12 September, 2019 03:00 PM|Thursday, 12 September, 2019 03:45 PM
Planning, Execution and Change in a Digital Workplace
Sarah Davies, Sr Director Analyst, Gartner
Sarah Davies, Sr Director Analyst, Gartner

The modern workforce is more mobile, fluid and dynamic than ever before; the age of the digital business is here. Technology saturation continues to grow and documentation, decisions, and conversations are dispersed over a variety of platforms. Program and Project leaders need to harness the collaboration, unification and mobilization capabilities of a digital workplace to plan and execute change successfully.


Thursday, 12 September, 2019 03:00 PM|Thursday, 12 September, 2019 03:45 PM
Make Your Meetings Matter
Adam Preset, Sr Director Analyst, Gartner

It's fashionable to deride meetings and question their value. However, the more we automate routine work, the more we'll ask people to put their heads together to focus on creative, nonroutine work. When we really need to meet, we want to make it count. If your role demands that you spend time in meetings, how can you maximize your results by leveraging every practice, technology and AI advantage you can? This session shares data with you about the state of meetings in the digital workplace and takes you on an end-to-end journey of meeting possibilities.


Thursday, 12 September, 2019 04:00 PM|Thursday, 12 September, 2019 05:30 PM
Workshop: Data Literacy — Assessment and Development to Bridge the Gap
Stephen Emmott, Sr Director Analyst, Gartner

Based upon Gartner’s 2018 Special Report on data literacy, participants will gauge their own data literacy, their organization’s data literacy and develop approaches to bridge the gap to raise literacy levels. Based upon stories and examples of leading practices, this workshop will look at emerging roles, skills and structures requiring advances in data literacy. What is data literacy, and how does it help foster a data-driven culture?
What is information as a second language (ISL) and how does it relate to my organization’s needs?
How do I get started with driving a data literacy program, and how does it relate to other organizational change/design efforts?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 12 September, 2019 04:15 PM|Thursday, 12 September, 2019 04:45 PM
Quip: Business Transformation ⁠— Technology or Culture First?

Today’s leading CIOs know that successful digital transformation requires changes in both technology & company culture. The tools employees use and the business processes they follow must work in harmony to create a “Culture of Action,” where people are connected & empowered to do their best work!


Friday, 13 September, 2019 08:00 AM|Friday, 13 September, 2019 08:45 AM
Storytelling for Success: Techniques and Ideas That Create Enthusiasm
Leigh McMullen, Distinguished VP Analyst, Gartner

CIOs must continuously describe and promote complex, complicated, and technical concepts attempting to inspire and engage, only to face confusion and resistance. By adapting their communication style and adopting some key storytelling tactics, CIOs can turn opposition into attention, engagement, and when done well, fascination.


Friday, 13 September, 2019 10:00 AM|Friday, 13 September, 2019 10:45 AM
Creating a Culture That Is Powered by Purpose
Leigh McMullen, Distinguished VP Analyst, Gartner

Purpose is easy if you’re SpaceX, or the CIA, you have a larger organizational purpose or mission to draw on. But some of us work for “regular” companies that sell insurance or provide drivers licenses to citizens. Purpose is a superpower that can amplify any organization no matter how mundane. But finding and leading with purpose starts with YOU!


Friday, 13 September, 2019 11:00 AM|Friday, 13 September, 2019 11:45 AM
Managing Change: Getting Them to Come After You Build It
Michael Disabato, VP Analyst, Gartner

You built it. They didn’t come. The excuses are many, but the actual reason is a reluctance to switch from the old way to the new. This session will discuss ways of convincing your customers that the new, secure, supportable method of doing business is better than the popular, ad hoc thing that has built a significant user base. And getting them to switch.


Friday, 13 September, 2019 02:15 PM|Friday, 13 September, 2019 03:00 PM
Talent Futures: How AI Will Impact Jobs and Your Workforce
Helen Poitevin, VP Analyst, Gartner

By 2020, AI becomes a positive net job motivator, creating more jobs than it destroys. As AI evolves and matures, new jobs and new ways of working will emerge. In this session, we will explore the future of work and how leaders should support their organizations as they navigate the transition to an AI-enabled workforce.


Thursday, 12 September, 2019 10:50 AM|Thursday, 12 September, 2019 11:10 AM
Wizdom - A LiveTiles company: 5 Key Things That are Essential to Making Your Digital Workplace a Success!

All organizations want their digital workplace to be a success: empower employees, engage, be a tool that supports the business process and helps strengthen the cultural DNA of the entire organization. But what are the key things that will turn O365 into a successful digital workplace?


Thursday, 12 September, 2019 11:30 AM|Thursday, 12 September, 2019 12:00 PM
ROI, NPV, Spreadsheets ... Oh My! Building a Business Case for Digital Workplace Programs
Craig Roth, VP Analyst, Gartner

Any responsible company will ask for some evidence of benefits before embarking on a digital workplace program. Unfortunately, there is no golden, scientifically proven, reusable ROI analysis that can prove its value. This session will describe various approaches - both quantitative and qualitative - that can be used to get your digital workplace program approved.


Thursday, 12 September, 2019 01:00 PM|Thursday, 12 September, 2019 01:20 PM
LumApps: How to Improve Internal Communication and Engage Your Employees with LumApps?
Idriss Bentoumi, Product Director, LumApps

Improving internal communication requires an innovative intranet designed to engage employees. Join this session to understand how to build one company that shares a common culture and enables knowledge flows across teams and location as well as complementing O365 and G Suite for increased adoption.


Thursday, 12 September, 2019 03:00 PM|Thursday, 12 September, 2019 03:45 PM
Ask the Expert: Following the Proven Path in Implementing Office 365
Michael Disabato, VP Analyst, Gartner

For most midsize and large organizations committed to the Microsoft stack for enterprise software,migrating to Office 365 is inevitable. This session discusses how to navigate the business and technical decisions required to successfully implement an Office 365 roadmap.
Key Issues:

● End-user organizations that assume Office 365 services are different than their software counterparts are more successful with their implementations.

● An organization’s Office 365 roadmap needs to be driven by specific business and service requirements,not simply by what is available in Office 365.

● Hybrid implementations involving on-premises infrastructure or third-party cloud-based services in conjunction with Office 365 services must often provide a complete solution.

● Office 365 services provide new agility and capabilities. However,change can break processes,frustrate users and interrupt productivity when not managed well.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 12 September, 2019 03:00 PM|Thursday, 12 September, 2019 03:45 PM
Make Your Meetings Matter
Adam Preset, Sr Director Analyst, Gartner

It's fashionable to deride meetings and question their value. However, the more we automate routine work, the more we'll ask people to put their heads together to focus on creative, nonroutine work. When we really need to meet, we want to make it count. If your role demands that you spend time in meetings, how can you maximize your results by leveraging every practice, technology and AI advantage you can? This session shares data with you about the state of meetings in the digital workplace and takes you on an end-to-end journey of meeting possibilities.


Thursday, 12 September, 2019 05:00 PM|Thursday, 12 September, 2019 05:45 PM
How to Succeed With Your Digital Workplace Program by Optimizing Your Digital Dexterity Index
Craig Roth, VP Analyst, Gartner

Digital transformation requires worker transformation. Application leaders can accelerate this transformation by leveraging Gartner’s Digital Dexterity Index to focus on behaviors that will yield the greatest increase in workers’ digital dexterity. This session will introduce a set of six digital dexterity elements that can be assessed — using a quick estimate or employee survey — and benchmarked against our index of digital dexterity across countries, industries, and company sizes. You will also get advice on how to improve your organization’s digital dexterity.


Friday, 13 September, 2019 08:00 AM|Friday, 13 September, 2019 08:45 AM
Striking a Balance Between Content Governance and New Ways of Working
Michael Woodbridge, Sr Director Analyst, Gartner

The future of work is upon us and content is at its heart. Modern services focused on collaboration enter the business at an ever-increasing rate. The promise is to revolutionize the way we work. However, compliance requirements continue to evolve and threats to organizational security are more complex than ever. This session will focus supporting the goals of this new world and staying out of trouble.


Friday, 13 September, 2019 08:00 AM|Friday, 13 September, 2019 09:30 AM
Workshop: Benchmark Your Employees’ Readiness for Digital Transformation Using the Digital Dexterity Index
Craig Roth, VP Analyst, Gartner

This workshop will help application leaders improve transformation initiative delivery by using Gartner’s Digital Dexterity Index. First, we will guide you in assessing your organization’s likely starting point based on external factors like industry and home country. Second, key internal factors will be estimated to determine which change efforts are most likely to increase your digital transformation success.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Friday, 13 September, 2019 10:00 AM|Friday, 13 September, 2019 10:45 AM
Transforming Team Collaboration: Harnessing the Power of Chat, Bots and AI
Mike Gotta, VP Analyst, Gartner

High-performing team networks are a building block for the digital workplace. Improving how teams communicate and coordinate in the flow of work, guided by bots and AI-related technology can improve decision making performance and achievement of business goals. This session provides an analysis of workstream collaboration trends with a focus on use cases that highlight technology options.


Friday, 13 September, 2019 12:00 PM|Friday, 13 September, 2019 12:30 PM
Box: The Blueprint for the Best-of-Breed Digital Workplace

Every company knows they need to “go digital,” but it’s not easy. Anisha Vaswani, will share her blueprint for the deep cultural, organisational and technological changes demanded by the future of work. From collaboration, to AI, to building a best-of-breed workplace.


Friday, 13 September, 2019 12:50 PM|Friday, 13 September, 2019 01:20 PM
Google: G Suite — Powering Teams to be Faster, Smarter, and More Collaborative at PwC

Join this session to understand why 5 million businesses have adopted G Suite. You’ll hear directly from PwC's UK Operations and Transformation Director about the global firm's transformation - from legacy tools, to change management and G Suite user adoption along with the business impact realised.


Friday, 13 September, 2019 01:30 PM|Friday, 13 September, 2019 02:00 PM
Email vs. New Ways of Work: How to Win … or Declare a Truce
Craig Roth, VP Analyst, Gartner

Getting employees to adopt new ways of working based on tools such as virtual collaboration spaces, co-authoring, and document management is a battle that many Gartner clients are currently fighting. But there’s one age-old villain out there that seems to win all too often: Email. What is its role in the digital workplace? Should it be banned or grudgingly accepted?


Friday, 13 September, 2019 02:15 PM|Friday, 13 September, 2019 03:00 PM
Architecting and Engineering Your Network for Cloud Office and the Digital Workspace
Michael Disabato, VP Analyst, Gartner

The network approach used to connect users to cloud office services and the digital workspace is a significant factor in the performance and associated end-user experience. This session examines network considerations, including bandwidth implications by services, with guidance for optimizing cloud office service performance.


Thursday, 12 September, 2019 12:15 PM|Thursday, 12 September, 2019 12:45 PM
20 Culture Hacks to Improve Digital Workplace Adoption and Efficiency
Jeffrey Mann, VP Analyst, Gartner

Little changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your organization works.


Thursday, 12 September, 2019 01:00 PM|Thursday, 12 September, 2019 01:20 PM
Lifesize: The Role of Video Conferencing in the Modern Digital Workplace
Michael Helmbrecht, Chief Product and Operations Officer, Lifesize

In this session, we will share new research regarding the perception of video conferencing and highlight opportunities for IT leaders to improve employee adoption and engagement through a holistic approach to video-based collaboration.


Thursday, 12 September, 2019 01:30 PM|Thursday, 12 September, 2019 02:00 PM
Microsoft: Collaboration in the modern workplace with Microsoft 365

Join Jared Spataro, CVP Microsoft, as he shares how Microsoft 365 has been built to support your digital transformation needs. The session will cover how Microsoft 365 supports your organization and provides tools you need for all users, helping to foster a culture of collaboration.


Thursday, 12 September, 2019 03:00 PM|Thursday, 12 September, 2019 03:45 PM
Planning, Execution and Change in a Digital Workplace
Sarah Davies, Sr Director Analyst, Gartner
Sarah Davies, Sr Director Analyst, Gartner

The modern workforce is more mobile, fluid and dynamic than ever before; the age of the digital business is here. Technology saturation continues to grow and documentation, decisions, and conversations are dispersed over a variety of platforms. Program and Project leaders need to harness the collaboration, unification and mobilization capabilities of a digital workplace to plan and execute change successfully.


Thursday, 12 September, 2019 03:00 PM|Thursday, 12 September, 2019 03:45 PM
Make Your Meetings Matter
Adam Preset, Sr Director Analyst, Gartner

It's fashionable to deride meetings and question their value. However, the more we automate routine work, the more we'll ask people to put their heads together to focus on creative, nonroutine work. When we really need to meet, we want to make it count. If your role demands that you spend time in meetings, how can you maximize your results by leveraging every practice, technology and AI advantage you can? This session shares data with you about the state of meetings in the digital workplace and takes you on an end-to-end journey of meeting possibilities.


Thursday, 12 September, 2019 03:00 PM|Thursday, 12 September, 2019 03:45 PM
The Strategic Role of Employee Communications in the Digital Workplace
Mike Gotta, VP Analyst, Gartner

Employee communications are experiencing a renaissance as leadership teams rediscover the value of meaningful engagement with its workforce. Modern and well-planned communication efforts put the employee at the center and design the communication experience to optimize business and cultural objectives. This session provides a strategic framework with a mix of use-case examples that highlight technology options.


Thursday, 12 September, 2019 04:00 PM|Thursday, 12 September, 2019 05:30 PM
Workshop: Data Literacy — Assessment and Development to Bridge the Gap
Stephen Emmott, Sr Director Analyst, Gartner

Based upon Gartner’s 2018 Special Report on data literacy, participants will gauge their own data literacy, their organization’s data literacy and develop approaches to bridge the gap to raise literacy levels. Based upon stories and examples of leading practices, this workshop will look at emerging roles, skills and structures requiring advances in data literacy. What is data literacy, and how does it help foster a data-driven culture?
What is information as a second language (ISL) and how does it relate to my organization’s needs?
How do I get started with driving a data literacy program, and how does it relate to other organizational change/design efforts?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 12 September, 2019 04:15 PM|Thursday, 12 September, 2019 04:45 PM
Smartsheet: Driving Transformation to Achieve Better Business Outcomes
Karrie Sanderson, Vice President, Marketing Insights, Smartsheet

Today, businesses must evolve or risk irrelevancy. Smartsheet, a leader in collaborative work management, enables businesses to support their people to work in new ways and achieve more. In this session, learn how top brands use Smartsheet to drive better outcomes and gain a competitive advantage.


Thursday, 12 September, 2019 04:15 PM|Thursday, 12 September, 2019 04:45 PM
Cisco: Why Workplace Transformation
Vaughan Klein, EMEAR Collaboration Director, Cisco

For organizations to become agile, they must replace hierarchical structures by small and empowered networks of TEAMS. Workplace Transformation is about bringing together space design, technology and workplace policy. Attendees will leave the session with an understanding of how new disruptive digital technologies are changing the face of the workplace as well as worker expectations.


Thursday, 12 September, 2019 05:00 PM|Thursday, 12 September, 2019 05:45 PM
The Future of Collaboration: Emerging Trends Enabling New Ways of Working
Mike Gotta, VP Analyst, Gartner

The collaboration market is undergoing significant transformation to support new ways of working. This session will examine emerging application scenarios and technologies that enable organizations to promote a new work nucleus for collaboration, community-building, professional networking, employee crowdsourcing and collaborative work management.


Friday, 13 September, 2019 08:00 AM|Friday, 13 September, 2019 08:45 AM
Harness Voice of the Employee Insights to Improve Employee Experience
Helen Poitevin, VP Analyst, Gartner

Voice of the employee (VoE) analytics are an essential component of delivering improved employee experience. Digital workplace leaders need to be able to articulate the difference between employee engagement and employee experience. Learn about the skills, data, technology, and governance needed to harness VoE insights to inform and prioritize digital workplace investments.


Friday, 13 September, 2019 09:00 AM|Friday, 13 September, 2019 09:30 AM
StarLeaf: Supercharge Collaboration for Success
Jad El-Hage, Chief Marketing Officer, StarLeaf

With a heavy emphasis on real-life customer experiences and featuring guest presenter SSP Group, a global enterprise with over 37,000 employees, this presentation exposes the failure points and what it takes to deliver a seamless collaboration and meeting environment that works for everyone, across all devices, all locations and all meeting spaces.


Friday, 13 September, 2019 09:00 AM|Friday, 13 September, 2019 09:30 AM
SER Group: Digital Workspace for Retail: From Classical Mail-order to Networked e-commerce
Sebastian Gil Haenelt, IT Product Manager, Otto Group Holding

Otto Group Holding is currently transforming its well-known brands and services from pure mail-order and over-the-counter concepts into e-driven networked sales channels. Doxis4 supports Otto Group’s digitalization strategy with its reliable and strong CSP. Find out how its enterprise-wide solution, backed by a strong vision, empowers the Group to cover a diverse range of business needs.


Friday, 13 September, 2019 09:35 AM|Friday, 13 September, 2019 09:55 AM
Workgrid: Case Study — From Intranet to Intelligent Employee Experience Platform
Frank Pathyil, Director of Strategy / Partners, Workgrid Software

Experience first-hand how Liberty Mutual built a digital employee experience platform that integrates with all the disparate systems across the enterprise to deliver a unified experience that surfaces personalized and contextual communications, tasks, and information they need to perform their jobs.


Friday, 13 September, 2019 10:00 AM|Friday, 13 September, 2019 10:45 AM
Overcoming Talent Scarcity Traps: Accelerating Talent Effectiveness by Redesigning Roles, Workflows and Governance
Marcus Uzubalis, Director, Advisory, Gartner

Leaders across organizations point to widening talent gaps as a significant obstacle to achieving their digital ambitions. In response, most organizations are working aggressively to hire new staff or retrain their existing staff with the skills they need. However, every business is fighting for the best digital talent, making talent competition fierce. And the process of training staff is long and time-consuming while the shelf life of new digital skills gets shorter every year. Is there a more effective way to close talent gaps? Ultimately, talent needs reflect choices organizations make about role designs, workflows and governance. Can different designs, then, relieve talent pressures while still delivering the outcomes leaders expect? If they can, what non-talent levers are most effective at closing the talent gap?


Friday, 13 September, 2019 12:50 PM|Friday, 13 September, 2019 01:20 PM
Google: G Suite — Powering Teams to be Faster, Smarter, and More Collaborative at PwC

Join this session to understand why 5 million businesses have adopted G Suite. You’ll hear directly from PwC's UK Operations and Transformation Director about the global firm's transformation - from legacy tools, to change management and G Suite user adoption along with the business impact realised.


Friday, 13 September, 2019 01:10 PM|Friday, 13 September, 2019 01:30 PM
Cisco: Next-gen Digital Workplace
Horacio Calvo, CCXP, EMEAR Collaboration Sales Lead, Cisco

Speed to market as a competitive differentiator and employee experience are key priorities for CEOs, today 90% of work time involves collaboration - within the organization but also with external partners. Attendees will leave the session with an understanding of how to provide best end-customer experiences with next-gen collaboration tools


Friday, 13 September, 2019 01:30 PM|Friday, 13 September, 2019 02:00 PM
Informed Content: Collaboration Given the Benefit of Insight
Stephen Emmott, Sr Director Analyst, Gartner

Content collaboration tools are no longer isolated from the tools employees need for gathering the content and insight as they create. Content Collaboration Platforms and Workstream Collaboration tools now include or work with insight engine capabilities, enabling a more digitally dexterous workforce. This session considers the options and what you should do to improve content collaboration.


Friday, 13 September, 2019 01:30 PM|Friday, 13 September, 2019 02:00 PM
Why IT Support for Digital Workplace Must Move From a Service to a Product Mindset
Jeffrey Mann, VP Analyst, Gartner

Organizations need to move to a product focus as part of their digital transformation. IT organizations also must adopt a product orientation to support digital workplace effectively. This requires moving from a service orientation (where the job is done when the service is up and running) to a product mindset (where the “product manager” in IT is responsible for whether her product is being used effectively and delivering value).


Friday, 13 September, 2019 01:30 PM|Friday, 13 September, 2019 02:00 PM
Email vs. New Ways of Work: How to Win … or Declare a Truce
Craig Roth, VP Analyst, Gartner

Getting employees to adopt new ways of working based on tools such as virtual collaboration spaces, co-authoring, and document management is a battle that many Gartner clients are currently fighting. But there’s one age-old villain out there that seems to win all too often: Email. What is its role in the digital workplace? Should it be banned or grudgingly accepted?


Friday, 13 September, 2019 02:15 PM|Friday, 13 September, 2019 03:00 PM
Talent Futures: How AI Will Impact Jobs and Your Workforce
Helen Poitevin, VP Analyst, Gartner

By 2020, AI becomes a positive net job motivator, creating more jobs than it destroys. As AI evolves and matures, new jobs and new ways of working will emerge. In this session, we will explore the future of work and how leaders should support their organizations as they navigate the transition to an AI-enabled workforce.


Friday, 13 September, 2019 01:30 PM|Friday, 13 September, 2019 02:00 PM
Informed Content: Collaboration Given the Benefit of Insight
Stephen Emmott, Sr Director Analyst, Gartner

Content collaboration tools are no longer isolated from the tools employees need for gathering the content and insight as they create. Content Collaboration Platforms and Workstream Collaboration tools now include or work with insight engine capabilities, enabling a more digitally dexterous workforce. This session considers the options and what you should do to improve content collaboration.


Friday, 13 September, 2019 01:45 PM|Friday, 13 September, 2019 03:15 PM
Workshop: Design Thinking for Innovation
Jim Carolan, VP, Design, Gartner

The goal of this workshop is to provide attendees with a hands-on and engaging introduction to the human-centered design practice of design thinking. The workshop attendees participate in each stage of the design thinking methodology through a practical exercise to gain a true perspective of how a designer’s mindset and methods for creativity can foster breakthrough innovation. Design thinking has gained significant momentum in the marketplace with industry leaders like Airbnb, Uber, SAP, IBM and GE making significant investments in the methodology.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 12 September, 2019 08:00 AM|Thursday, 12 September, 2019 08:45 AM
Program and Project Setup in Microsoft Teams
Sarah Davies, Sr Director Analyst, Gartner
Sarah Davies, Sr Director Analyst, Gartner

A tutorial on how to optimize team and channel setup in Microsoft Teams to facilitate organization. co-creation, coordination, collaboration and curation of a project team and associated PPM deliverables.


Thursday, 12 September, 2019 10:50 AM|Thursday, 12 September, 2019 11:10 AM
Akumina: Unilever & Akumina - The Journey to the Modern Digital Workplace
Tom Brookes, Platform Strategy & Demand Manager, Unilever
David Maffei, President & CRO, Akumina

Akumina and Unilever sit down to talk about employee experience transformation & Unilever’s EX journey. This interactive session will discuss selecting the right Employee Experience Platform (EXP), its impact on a global workforce and the lessons learned about changing the employee experience game!


Thursday, 12 September, 2019 11:30 AM|Thursday, 12 September, 2019 12:00 PM
How We Will Work in 2025
Matthew Cain, Distinguished VP Analyst, Gartner

Artificial intelligence, automation, IoT and myriad other technologies, along with substantial demographic and societal change will have a substantial impact on how work gets done over the next six years. This presentation will focus on one year — 2025 — and forecast the most substantial changes in how we work and offer guidance on the best ways to prepare for, and exploit these significant transformations.


Thursday, 12 September, 2019 12:15 PM|Thursday, 12 September, 2019 12:45 PM
20 Culture Hacks to Improve Digital Workplace Adoption and Efficiency
Jeffrey Mann, VP Analyst, Gartner

Little changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your organization works.


Thursday, 12 September, 2019 01:30 PM|Thursday, 12 September, 2019 02:00 PM
Microsoft: Collaboration in the modern workplace with Microsoft 365

Join Jared Spataro, CVP Microsoft, as he shares how Microsoft 365 has been built to support your digital transformation needs. The session will cover how Microsoft 365 supports your organization and provides tools you need for all users, helping to foster a culture of collaboration.


Thursday, 12 September, 2019 02:15 PM|Thursday, 12 September, 2019 02:45 PM
AppFusions: A Tragedy of Errors

A Most Recognizable Tragicomedy about Digital Transformation in 5 Acts. Join the Aloha Players as they examine digital workplaces, integrations and IT mayhem, and in the end provide real-life solutions you can use.


Thursday, 12 September, 2019 02:15 PM|Thursday, 12 September, 2019 02:45 PM
VMware: Why Delivering Exceptional Digital Employee Experiences Matters
Charles Barratt, Principal Business Solutions Strategist, VMware

Creating exceptional digital employee experiences is critical to winning the fight on talent recruitment and retention. But this can only happen if HR and IT are working in sync, and they are listening to their employees. If they do, businesses stand to reap significant rewards. The question is, how do you actually do this?


Thursday, 12 September, 2019 03:00 PM|Thursday, 12 September, 2019 03:45 PM
Planning, Execution and Change in a Digital Workplace
Sarah Davies, Sr Director Analyst, Gartner
Sarah Davies, Sr Director Analyst, Gartner

The modern workforce is more mobile, fluid and dynamic than ever before; the age of the digital business is here. Technology saturation continues to grow and documentation, decisions, and conversations are dispersed over a variety of platforms. Program and Project leaders need to harness the collaboration, unification and mobilization capabilities of a digital workplace to plan and execute change successfully.


Thursday, 12 September, 2019 03:00 PM|Thursday, 12 September, 2019 03:45 PM
The Strategic Role of Employee Communications in the Digital Workplace
Mike Gotta, VP Analyst, Gartner

Employee communications are experiencing a renaissance as leadership teams rediscover the value of meaningful engagement with its workforce. Modern and well-planned communication efforts put the employee at the center and design the communication experience to optimize business and cultural objectives. This session provides a strategic framework with a mix of use-case examples that highlight technology options.


Thursday, 12 September, 2019 03:00 PM|Thursday, 12 September, 2019 03:45 PM
Make Your Meetings Matter
Adam Preset, Sr Director Analyst, Gartner

It's fashionable to deride meetings and question their value. However, the more we automate routine work, the more we'll ask people to put their heads together to focus on creative, nonroutine work. When we really need to meet, we want to make it count. If your role demands that you spend time in meetings, how can you maximize your results by leveraging every practice, technology and AI advantage you can? This session shares data with you about the state of meetings in the digital workplace and takes you on an end-to-end journey of meeting possibilities.


Thursday, 12 September, 2019 04:00 PM|Thursday, 12 September, 2019 05:30 PM
Workshop: Data Literacy — Assessment and Development to Bridge the Gap
Stephen Emmott, Sr Director Analyst, Gartner

Based upon Gartner’s 2018 Special Report on data literacy, participants will gauge their own data literacy, their organization’s data literacy and develop approaches to bridge the gap to raise literacy levels. Based upon stories and examples of leading practices, this workshop will look at emerging roles, skills and structures requiring advances in data literacy. What is data literacy, and how does it help foster a data-driven culture?
What is information as a second language (ISL) and how does it relate to my organization’s needs?
How do I get started with driving a data literacy program, and how does it relate to other organizational change/design efforts?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 12 September, 2019 04:15 PM|Thursday, 12 September, 2019 04:45 PM
Cisco: Why Workplace Transformation
Vaughan Klein, EMEAR Collaboration Director, Cisco

For organizations to become agile, they must replace hierarchical structures by small and empowered networks of TEAMS. Workplace Transformation is about bringing together space design, technology and workplace policy. Attendees will leave the session with an understanding of how new disruptive digital technologies are changing the face of the workplace as well as worker expectations.


Thursday, 12 September, 2019 04:15 PM|Thursday, 12 September, 2019 04:45 PM
Smartsheet: Driving Transformation to Achieve Better Business Outcomes
Karrie Sanderson, Vice President, Marketing Insights, Smartsheet

Today, businesses must evolve or risk irrelevancy. Smartsheet, a leader in collaborative work management, enables businesses to support their people to work in new ways and achieve more. In this session, learn how top brands use Smartsheet to drive better outcomes and gain a competitive advantage.


Thursday, 12 September, 2019 05:00 PM|Thursday, 12 September, 2019 05:45 PM
Why and How Should Organizations Enable Frontline Workers for Digital Business
Rob Smith, Sr Director Analyst, Gartner

This session will examine how the only real area of greenfield growth for the digital workplace is with the frontline workforce. It will examine how technology is being used to completely transform business processes that haven’t changed in decades by citing real world success cases and providing best practices for enabling the frontline workforce.


Thursday, 12 September, 2019 05:00 PM|Thursday, 12 September, 2019 05:45 PM
The Future of Collaboration: Emerging Trends Enabling New Ways of Working
Mike Gotta, VP Analyst, Gartner

The collaboration market is undergoing significant transformation to support new ways of working. This session will examine emerging application scenarios and technologies that enable organizations to promote a new work nucleus for collaboration, community-building, professional networking, employee crowdsourcing and collaborative work management.


Thursday, 12 September, 2019 05:00 PM|Thursday, 12 September, 2019 05:45 PM
How to Succeed With Your Digital Workplace Program by Optimizing Your Digital Dexterity Index
Craig Roth, VP Analyst, Gartner

Digital transformation requires worker transformation. Application leaders can accelerate this transformation by leveraging Gartner’s Digital Dexterity Index to focus on behaviors that will yield the greatest increase in workers’ digital dexterity. This session will introduce a set of six digital dexterity elements that can be assessed — using a quick estimate or employee survey — and benchmarked against our index of digital dexterity across countries, industries, and company sizes. You will also get advice on how to improve your organization’s digital dexterity.


Thursday, 12 September, 2019 05:00 PM|Thursday, 12 September, 2019 05:45 PM
Ask the Expert: Why Not WeWork? Pros and Cons to Outsourcing Employee Experience in the Workplace
Nicole Kyle, Director, Advisory, Gartner

With a rapidly growing presence of co-working space providers in the marketplace, many companies are curious if co-working solutions are the best way to provide an experience employees want. Companies like WeWork, LABS, Regus, and more are branded on facilitating unique experiences in creative and collaborative environments. But what are the true benefits of these solutions? What are the potential drawbacks? Explore when co-working makes sense and get answers to your question from a Gartner expert.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Friday, 13 September, 2019 08:00 AM|Friday, 13 September, 2019 08:45 AM
Striking a Balance Between Content Governance and New Ways of Working
Michael Woodbridge, Sr Director Analyst, Gartner

The future of work is upon us and content is at its heart. Modern services focused on collaboration enter the business at an ever-increasing rate. The promise is to revolutionize the way we work. However, compliance requirements continue to evolve and threats to organizational security are more complex than ever. This session will focus supporting the goals of this new world and staying out of trouble.


Friday, 13 September, 2019 08:00 AM|Friday, 13 September, 2019 08:45 AM
Harness Voice of the Employee Insights to Improve Employee Experience
Helen Poitevin, VP Analyst, Gartner

Voice of the employee (VoE) analytics are an essential component of delivering improved employee experience. Digital workplace leaders need to be able to articulate the difference between employee engagement and employee experience. Learn about the skills, data, technology, and governance needed to harness VoE insights to inform and prioritize digital workplace investments.


Friday, 13 September, 2019 08:00 AM|Friday, 13 September, 2019 08:45 AM
The Future of Work and the New Work Nucleus
Matthew Cain, Distinguished VP Analyst, Gartner

The way we work is changing rapidly and the IT organization is challenged to ensure that it supports emerging work models. This presentation examines fading ways of work and highlights emerging ways of work. It then focuses on what we call “the new work nucleus” — a collection of cloud-delivered smart office, meeting, instant messaging, drive and project management tools — and how that toolset can be used as the foundation for new ways of working.


Friday, 13 September, 2019 08:00 AM|Friday, 13 September, 2019 09:30 AM
Workshop: Benchmark Your Employees’ Readiness for Digital Transformation Using the Digital Dexterity Index
Craig Roth, VP Analyst, Gartner

This workshop will help application leaders improve transformation initiative delivery by using Gartner’s Digital Dexterity Index. First, we will guide you in assessing your organization’s likely starting point based on external factors like industry and home country. Second, key internal factors will be estimated to determine which change efforts are most likely to increase your digital transformation success.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Friday, 13 September, 2019 09:00 AM|Friday, 13 September, 2019 09:30 AM
Logitech: Case Study —How a Collaborative Culture Fuels Success with Video Conferencing at Scale

Empowering collaborative teams with the right technology tools is what propels business to success in today’s competitive environment. Learn how McLaren adopted Logitech’s solutions to stay in the race and fuel success. Enable your business with video conferencing that is affordable and easy to use.


Friday, 13 September, 2019 09:00 AM|Friday, 13 September, 2019 09:30 AM
StarLeaf: Supercharge Collaboration for Success
Jad El-Hage, Chief Marketing Officer, StarLeaf

With a heavy emphasis on real-life customer experiences and featuring guest presenter SSP Group, a global enterprise with over 37,000 employees, this presentation exposes the failure points and what it takes to deliver a seamless collaboration and meeting environment that works for everyone, across all devices, all locations and all meeting spaces.


Friday, 13 September, 2019 09:00 AM|Friday, 13 September, 2019 09:30 AM
Unily: The Secret Behind Flight Centre’s Award-winning Intranet.

Take a deep dive into Nielsen Norman's Best Intranet 2019 award winner Flight Centre.


Friday, 13 September, 2019 09:00 AM|Friday, 13 September, 2019 09:30 AM
AVI-SPL: The Experience Economy as part of the Digital Workplace Transformation
Daniel Rogers, VP Global Channels, AVI-SPL Limited

Why unforgettable experiences, in addition to Product and Service, plays a role to survive in competition, attract employees and maximize ROI.


Friday, 13 September, 2019 10:00 AM|Friday, 13 September, 2019 10:45 AM
Overcoming Talent Scarcity Traps: Accelerating Talent Effectiveness by Redesigning Roles, Workflows and Governance
Marcus Uzubalis, Director, Advisory, Gartner

Leaders across organizations point to widening talent gaps as a significant obstacle to achieving their digital ambitions. In response, most organizations are working aggressively to hire new staff or retrain their existing staff with the skills they need. However, every business is fighting for the best digital talent, making talent competition fierce. And the process of training staff is long and time-consuming while the shelf life of new digital skills gets shorter every year. Is there a more effective way to close talent gaps? Ultimately, talent needs reflect choices organizations make about role designs, workflows and governance. Can different designs, then, relieve talent pressures while still delivering the outcomes leaders expect? If they can, what non-talent levers are most effective at closing the talent gap?


Friday, 13 September, 2019 10:00 AM|Friday, 13 September, 2019 10:45 AM
Transforming Team Collaboration: Harnessing the Power of Chat, Bots and AI
Mike Gotta, VP Analyst, Gartner

High-performing team networks are a building block for the digital workplace. Improving how teams communicate and coordinate in the flow of work, guided by bots and AI-related technology can improve decision making performance and achievement of business goals. This session provides an analysis of workstream collaboration trends with a focus on use cases that highlight technology options.


Friday, 13 September, 2019 11:00 AM|Friday, 13 September, 2019 11:45 AM
Human Engineering and the Rise of EXTech
Matthew Cain, Distinguished VP Analyst, Gartner

Evidence-based research is identifying organizational culture traits that drive business success, and algorithms are identifying the most effective ways to change workforce behaviors. As a result, a wave of venture capital money is flooding into companies that use machine learning and other advanced analytics to engineer the employee experience. This session will explore the rise of EXtech (employee experience tech) and its likely impact on the workforce.


Friday, 13 September, 2019 11:00 AM|Friday, 13 September, 2019 12:30 PM
Workshop: Productivity Hackathon
Sarah Davies, Sr Director Analyst, Gartner
Sarah Davies, Sr Director Analyst, Gartner

Productivity is dependent upon reflection, collaboration and clear communication. How can you demonstrate this to the most ardent of IT professionals? This workshop will take you through a series of interactive exercises to illuminate the power of each of these capabilities to clearly demonstrate their impact of productivity, leveraging a simple roll of the dice.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Friday, 13 September, 2019 01:10 PM|Friday, 13 September, 2019 01:30 PM
Cisco: Next-gen Digital Workplace
Horacio Calvo, CCXP, EMEAR Collaboration Sales Lead, Cisco

Speed to market as a competitive differentiator and employee experience are key priorities for CEOs, today 90% of work time involves collaboration - within the organization but also with external partners. Attendees will leave the session with an understanding of how to provide best end-customer experiences with next-gen collaboration tools


Friday, 13 September, 2019 01:30 PM|Friday, 13 September, 2019 02:00 PM
Why IT Support for Digital Workplace Must Move From a Service to a Product Mindset
Jeffrey Mann, VP Analyst, Gartner

Organizations need to move to a product focus as part of their digital transformation. IT organizations also must adopt a product orientation to support digital workplace effectively. This requires moving from a service orientation (where the job is done when the service is up and running) to a product mindset (where the “product manager” in IT is responsible for whether her product is being used effectively and delivering value).


Friday, 13 September, 2019 02:15 PM|Friday, 13 September, 2019 03:00 PM
Talent Futures: How AI Will Impact Jobs and Your Workforce
Helen Poitevin, VP Analyst, Gartner

By 2020, AI becomes a positive net job motivator, creating more jobs than it destroys. As AI evolves and matures, new jobs and new ways of working will emerge. In this session, we will explore the future of work and how leaders should support their organizations as they navigate the transition to an AI-enabled workforce.


Friday, 13 September, 2019 02:15 PM|Friday, 13 September, 2019 03:00 PM
Work is Evolving: How Can Your Workplace Keep Up?
Nicole Kyle, Director, Advisory, Gartner

Monitoring work patterns is a critical part of future of work planning. With the uncertainty and many continuous changes ahead, real estate and workplace functions, and their IT partners, need to take a close look at how ways of working at their company evolve. These insights will enable them to build a workplace of the future that employees need -- not just one that they want.


Build an agenda to optimize your digital workplace