Explore 2027 topics

View the 2027 topics for digital workplace leaders and dive into last year’s sessions while we work on the full agenda.

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      Conference Topics at a Glance

      This year's conference theme is Rewire the Digital Workplace for the AI Era. Scale AI responsibly by putting people at the center, enabling productivity, strengthening governance and driving trusted business value. Explore our topics, all developed with this theme in mind.

      Integrating Business and IT Strategies

      Align digital workplace and business strategies, clearly articulate the vision, define outcomes-based metrics, deliver business value to increase strategic impact, and secure support and funding for continued investment.

      Organizational/Culture Change

      Transform the digital workplace operating model by shifting the focus from transactional support to operational excellence, emphasizing experience, value and partnerships. Foster a human-centric approach that prioritizes individual and team development, collaboration and employee enablement.

      Digital Employee Experience

      Leverage analytics, sentiment, automation and advanced techniques to detect and eliminate digital friction that reduces productivity to mitigate the negative impact of DEX on the overall employee experience.
      Look back at 2026 conference sessions

      Conference sessions were presented each day at the 2026 Gartner Digital Workplace Summit. While we work to develop this year’s agenda, filter to see past sessions that align with your role and interests.

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      Monday, 27 April, 2026

      09:30 AM - 10:15 AM BST

      Gartner Opening Keynote: The Human Compass - Chart Your Course to an AI-Native Workplace
      Max Goss, Sr Director Analyst, Gartner
      Erin Pierre, Sr Principal Analyst, Gartner
      Many organizations are on a journey that requires more than just speed, it demands a clear sense of direction. A journey to elevate human potential, especially in a world focused on AI. To prepare your organization and employees for an AI native workplace, digital workplace leaders must stop just chasing tools and vendor hype and instead empower their employees to thrive in this new world. To do this, leaders must focus on four key areas: Trust, Governance, Empowerment and Re-imagination. Join us as we discuss how to enable leaders and employees to thrive in the AI native era. ... Show More Show Less

      10:30 AM - 10:50 AM BST

      NinjaOne: Rethinking IT for the AI Era - Unifying Operations to Simplify Work
      Tom Molden, Cio, Global Executive Engagement, NinjaOne
      As AI accelerates innovation, IT can no longer rely on fragmented, legacy operations. This session challenges leaders and technicians to rethink IT with a modern, unified approach that simplifies complexity, eliminates tool sprawl, and shifts IT from being reactive support to a strategic driver of productivity and growth.

      ... Show More Show Less

      10:30 AM - 10:50 AM BST

      Zoho: Taking Control - Sovereign Email & Collaboration for European Enterprises
      Rakeeb Rafeek, Head of Market Strategy, Zoho Corporation
      As European regulations evolve and digital sovereignty becomes a strategic priority, organizations are questioning how much control they truly have over their workplace data.
      Many collaboration       platforms promise compliance but depend on infrastructure beyond regional jurisdiction. This session explores how enterprises can secure email and collaboration while ensuring their data, governance, and operational oversight remain firmly within the EU. ... Show More Show Less

      11:00 AM - 11:45 AM BST

      Ask the Analyst: How Are Meeting Practices and Technologies Evolving?
      Adam Preset, VP Analyst, Gartner
      Hybrid work has amplified meeting overload in many organizations. How can leaders design hybrid meetings and office spaces that ensure everyone feels included? What are the best practices and technologies to support this? Join a Gartner analyst to gain insights, and exchange ideas and best practices to get the best outcomes and greater engagement in your meetings. ... Show More Show Less

      11:00 AM - 11:45 AM BST

      Ask the Analyst: How to Mitigate the Risks of AI Agents?
      Olga Martí, Director Analyst, Gartner
      AI agents are seeing rapid adoption in organizations as their capabilities deliver increasing value. However, they can be a new risk if not deployed securely and without oversight. Bring your questions to this session to learn about tactics to mitigate the risks. ... Show More Show Less

      11:00 AM - 11:30 AM BST

      Benchmarking Digital Workplace Maturity in 2026
      Dan Wilson, VP Analyst, Gartner
      End-user services and digital workplace leaders often ask how their maturity compares to others, how to secure funding, and how to prioritize investments. This session will review the Gartner digital workplace maturity model and provide insights from our continuously growing dataset of client-submitted maturity assessments and client interactions. ... Show More Show Less

      11:00 AM - 12:00 PM BST

      Contract Negotiation Clinic: Reduce Contract Risks in AI and GenAI Deals
      Simone Cleminson, Sr Principal Analyst, Gartner
      This session will explore the contractual risks associated with AI and GenAI software, as well as SaaS deals, including agentic AI. We will identify contract examples and negotiation strategies, examining contract terms from these vendors, LLM providers and IT services providers. ... Show More Show Less

      11:00 AM - 11:30 AM BST

      Four Generative AI Skills That Turbocharge Adoption
      Tori Paulman, VP Analyst, Gartner
      In a world where technological advancements shape business success, this session will empower DW leaders to drive workforce GenAI success. Discover why your enablement strategies are not leading to business value by uncovering the four essential GenAI skills: use case identification, tech fluency, effective prompting and results discernment. Learn to leverage quick wins and use an experiential learning framework to accelerate skill building and achieve rapid results. ... Show More Show Less

      11:00 AM - 11:20 AM BST

      Magic Quadrant for Endpoint Management Tools
      Endpoint management tools are an essential ingredient in a cost efficient and secure digital workplace. Recent advancements in technology have dramatically reduced operational labor and increased the ability to protect DEX while performing routine operations. This theater session will present the inaugural and recently published 2025 Magic Quadrant for Endpoint Management Tools. ... Show More Show Less

      ... Show More Show Less
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      “The Gartner Digital Workplace Conference delivered practical, forward-thinking insights that I could immediately apply to improve productivity and collaboration in my organization. I especially valued the balance of strategic vision and real-world case studies, which made complex digital transformation ideas feel actionable. It was a highly worthwhile experience for staying ahead in an evolving workplace landscape.”

      Mark Harchar
      Enterprise Technical Architect, AdventHealth

      Discover what it’s like to experience Gartner Digital Workplace Summit.

      Frequently asked questions

      Have questions? We’ve got answers.

      At the Gartner Digital Workplace Summit 2027, attendees can network through peer discussions, analyst-led roundtables, solution provider meetings and interactive workshops. Connect with analysts, digital workplace peers and service providers to exchange insights and build valuable industry relationships. View all networking opportunities here.

      The Gartner Digital Workplace Summit 2027 covers key themes like AI, DEX, governance, security, change management, cost optimization and the future of work. Explore conference tracks focused on leadership, adoption, governance and AI—helping digital workplace leaders drive success in a rapidly evolving digital landscape. View the agenda here.

      There are no pre-conference workshops or sessions at the Gartner Digital Workplace Summit 2027. We recommend downloading the Gartner Conference Navigator app to plan your agenda, register for sessions, network with digital workplace professionals and receive conference updates for an optimal event experience. Search “Gartner Conference Navigator” in your app store to get started.

       

      You can customize your Gartner Digital Workplace Summit 2027 agenda using the Gartner Conference Navigator app—filter sessions, build your schedule and register for interactive experiences. Be sure to book workshops, roundtables and Gartner one-on-one meetings in advance, as seating is limited. If a session is listed as “full” or “closed,” arrive 15 minutes early to join the waiting list. Enjoy networking breakfasts, breaks and daily Exhibit Showcase receptions to connect with IT leaders and discover innovative solutions.

       

      Virtual attendance options are not available for the Gartner Digital Workplace Summit 2027. This event is exclusively in-person, providing hands-on networking and live session experiences for all attendees.

      To stay updated on Gartner Digital Workplace Summit announcements and changes, regularly check our official website and subscribe to email updates. This ensures you receive the latest news, schedule changes and important event information directly to your inbox.

      By attending the Gartner Digital Workplace Summit 2027, you’ll gain valuable professional development through analyst-led sessions, hands-on workshops and exposure to the latest digital workplace trends. Connect with industry leaders, enhance your skills and return with actionable strategies to drive your career and organization forward in the ever-evolving world of the digital workplace.