2021 day highlights

We are currently working on the IAM 2022 agenda, check out the highlights from the 2021 agenda in the meantime.

Day # 1

Gartner Experts:

  • Tricia Phillips, Research Director
  • Michael Kelly, Sr Director
  • Ant Allan, VP Analyst

Sessions:

  • Gartner Keynote: Adaptive IAM Is the Key to Moving from Disruption to Transformation
  • The State of Access Management, 2021
  • Take Three Steps Toward Passwordless Authentication

Day # 2

Speakers:

  • Chip Conley, Strategic Advisor for Hospitality and Leadership, Airbnb

Gartner Experts:

  • Akif Khan, Senior Director
  • David Mahdi, VP Analyst

Sessions:

  • Guest Keynote: Surfing Disruption
  • State of Identity Proofing and Affirmation
  • Science Fiction or Reality: Decentralized and Bring Your Own Identity
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A look back at 2021's agenda

Wednesday, 28 April, 2021 / 10:00 AM - 10:30 AM CEST

(04:00 AM - 04:30 AM EDT)

Gartner Opening Keynote: Adaptive IAM Is the Key to Moving From Disruption to Transformation

The disruption of digital business on traditional identity and access management has been growing for years, but the COVID-19 pandemic accelerated the need for all businesses to transform. IAM leaders must take their place as the first, and often last, line of defense against the malicious use of user and machine accounts and drive new strategies and technologies for efficient and secure business enablement.

Wednesday, 28 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

Cool or Not? Emerging IAM Technologies You Should Know About

David Mahdi, VP Analyst, Gartner

There is no lack of innovation and emerging technology in the red hot IAM space. This presentation will cover some of the exciting and promising technologies in the IAM space. In this session, we will address areas such as passwordless authentication, decentralized identity, machine identity and privacy.

Wednesday, 28 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

State of User Authentication, 2021

User authentication is at the heart of account protection for both consumer and workforce use cases. In this session, we will review the most significant trends in user authentication with insights about what is driving investment, which technologies are getting the most interest, and the short and long term impact of the dramatic increase in remote work.

Wednesday, 28 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

The State of Access Management, 2021

Michael Kelley, Sr Director Analyst, Gartner

Access Management technologies play a significant role in application access of all kinds, and have especially been a focus for enabling safe and secure remote work. How has access management technology evolved, what is available today, and what kinds of things can you expect to take advantage of in the near future?

Wednesday, 28 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

Top Trends in Security and Risk Management

Peter Firstbrook, VP Analyst, Gartner

"Top trends" highlight ongoing strategic shifts in the security ecosystem that aren't yet widely recognized, but are expected to have broad industry impact and significant potential for disruption. This presentation will describe the most significant trends in security and risk management and how leading organizations are taking advantage of these trends.
Key issues explored will include:
- Top technological improvements in the security product landscape
- Trends in creating a top notch security organization
- Long-term trends that will influence security strategy

Wednesday, 28 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

Ask the Expert: Can You Prove Someone's Identity Online?

Akif Khan, Sr Director Analyst, Gartner

Jonathan Care, Sr Director Analyst, Gartner

Obtaining confidence in someone's identity online is the foundation of many customer and employee interactions. Join this open discussion to find out about the advantages and disadvantages of different approaches to ascertain the most appropriate solution for your business requirements.

Wednesday, 28 April, 2021 / 10:45 AM - 11:30 AM CEST

(04:45 AM - 05:30 AM EDT)

Workshop: Experiences from Implementing Mobile Identity for the Digital Workplace

Rob Smith, Sr Director Analyst, Gartner

This workshop discusses real-world experiences on solving the challenges associated with identifying users and devices in a mobile landscape. It also discusses the convergence of mobility management and identity management technologies and the implications this poses to the digital workplace.
Key Issues:
Do I need to implement mobile identity?
If so, how?
What are the best practices in deploying it?

Wednesday, 28 April, 2021 / 11:30 AM - 11:50 AM CEST

(05:30 AM - 05:50 AM EDT)

Callsign: Digital Identity – Bridging the Gap between Security and UX, a fireside chat with OakNorth

Amir Nooriala, CCO, Callsign

With the rise in online adoption reaching new heights, balancing security and UX has become critical for enterprises. But where do you start and how do you ensure you’re aligning to your organization’s strategic objectives?
Amir Nooriala (CCO, Callsign) sits down with Ben Chisell (VP Product) to discuss how you can build both seamless and secure experiences into your IAM strategy and why you should also ensure privacy is considered throughout

Wednesday, 28 April, 2021 / 11:30 AM - 11:50 AM CEST

(05:30 AM - 05:50 AM EDT)

HID Global: MFA Lied to Me

Dean Stevenson, Principal Pre-Sales Consultant, HID Global

Many believed Multi-factor authentication (MFA) to be the solution that would solve all security concerns in consumer facing applications. Turns out it is not; consumers often circumvent the strongest authentication measures to make their lives easier and so can cyber criminals. Usability and security do not have to be at odds, the key lies in 5 key ingredients for usable security. Join to learn more on these ingredients and the latest UX trends.

Wednesday, 28 April, 2021 / 11:30 AM - 11:50 AM CEST

(05:30 AM - 05:50 AM EDT)

IBM: Modernize CIAM with Unified Fraud Detection and Privacy Management

IAM frameworks for consumers (CIAM) and for workforce may be different but leveraging a shared technology solution enables organizations to leverage unique capabilities and experiences across both. In this session, learn how IBM clients have modernized their CIAM programs by unifying their capabilities for frictionless authentication, fraud detection, as well as data privacy and consent management.

Wednesday, 28 April, 2021 / 11:30 AM - 11:50 AM CEST

(05:30 AM - 05:50 AM EDT)

One Identity: The Next Step in Secure - Unified Identity Security Platform

Rob Byrne, Field Strategist, Quest

Modern threats dictate that identity must be at the core of your security strategy. Protect your identities and you protect your world. Our cloud-first strategy simplifies securing identities, data, and connections to SaaS/cloud-based resources without ignoring legacy systems. Join this session to hear how our Unified Identity Security Platform helps CISOs and other IT leaders stay employed and enables true enterprise governance.

Wednesday, 28 April, 2021 / 11:30 AM - 12:15 PM CEST

(05:30 AM - 06:15 AM EDT)

Roundtable: How Good CIAM Enables you to Intelligently Leverage Data to Boost Revenues moderated by Okta

Ian Lowe, Director, Solutions Marketing EMEA, Okta

When it comes to creating exceptional experiences for your customers, your CIAM toolsets matter. In this roundtable, we'll discuss how to use CIAM to increase revenues; from completely offloading customer identity management, to securing the transition into the API economy and creating seamless experience across apps and portals. We'll examine how embracing the right identity technology will transform your customer experience for the better.

Wednesday, 28 April, 2021 / 11:30 AM - 12:15 PM CEST

(05:30 AM - 06:15 AM EDT)

Roundtable: The Great Balancing Act: Security, Privacy, & Convenience moderated by Auth0

Companies that succeed in the next five years will meet the growing expectations for frictionless experiences that do not compromise between security, privacy, and convenience. In this facilitated conversation, discuss how identity must flexibly manage securing information, protecting private data, and ensuring a seamless experience for users. Key issues discussed include: renovating identity paradigms and building a successful identity strategy.

Wednesday, 28 April, 2021 / 11:30 AM - 12:15 PM CEST

(05:30 AM - 06:15 AM EDT)

Roundtable: Why Identity Security? – A Meeting of the Minds, moderated by SailPoint

Gianni Aiello, Director of Product Management, SailPoint

Steve Bradford, Senior Vice President, EMEA, SailPoint

Building upon the session “ Why Identity Security? – The 1994 Winter Olympics may hold the key.” This discussion is an opportunity to learn from each other and discuss the importance of Identity Security to enterprises looking to embrace Zero Trust.

Wednesday, 28 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

Take Three Steps Toward Passwordless Authentication

Ant Allan, VP Analyst, Gartner

Security and UX are key drivers for passwordless authentication. But the label tells us only what’s/not/being used — and there are many passwordless technologies, some decades old. What are the most effective approaches? Where do novel methods add value? What is the role of FIDO2? Can a continuous adaptive trust (CAT) approach enable passwordless flows? How can you craft a cohesive strategy across multiple use cases?

Wednesday, 28 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

How to Choose a PAM Solution

Michael Kelley, Sr Director Analyst, Gartner

Privileged access represents a significant security risk for every organization, but, there is a significant array of features and functionalities in the market. This session will cover five key steps to buying a PAM tool which will give you the confidence you need that you are buying the appropriate tools and technology to mitigate your PAM risk.

Wednesday, 28 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

What is CIEM and How Can it Help to Mitigate Identity Risks in the Cloud?

Henrique Teixeira, Sr Director Analyst, Gartner

Entitlement management used to be a manageable problem. However, with the explosion of many thousands of permissions per identity in cloud infrastructures, legacy IAM approaches are no longer sufficient. Join this session to learn what cloud infrastructure entitlement management means, and how it can help to mitigate identity risks in the cloud.

Wednesday, 28 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

How to Choose an Identity Governance and Administration (IGA) Solution

David Collinson, Sr Director Analyst, Gartner

This session will help IAM leaders understand the changes Gartner is seeing in the IGA space and how to evaluate the different types of vendors offering IGA capabilities. This will support organizations who are looking to draw up a short list to compare in more detail.

Wednesday, 28 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

Ask the Expert: Access Management Strategies, Risks and Best Practices

Erik Wahlstrom, Sr Director Analyst, Gartner

This session gives you an opportunity to ask questions about Access Management(AM) technology in the broader IAM umbrella. Attendees should come prepared to ask questions about AM tools features, vendors, best practices and AM features convergence with other adjacent IAM markets.

Wednesday, 28 April, 2021 / 12:15 PM - 01:00 PM CEST

(06:15 AM - 07:00 AM EDT)

Practitioner Roundtable: Role of Identity in ZeroTrust – Rabobank

Henk Marsman, Lead Service Owner for IAM, Rabobank

This case study led peer discussion will bring to life, the ZeroTrust journey at Rabobank. Addresses the initiation and introduction of ZeroTrust to the (IT) organization, the different roles of management, architecture and security competence centers, that play a part, including the role of Identity and Access Control with regards to a ZeroTrust programme. Participants will have the opportunity to discuss what they have experienced in their organizations and share additional ideas that have worked for them.

Wednesday, 28 April, 2021 / 01:00 PM - 01:20 PM CEST

(07:00 AM - 07:20 AM EDT)

Duo now part of Cisco: You Can't Phish an Empty Pond - How Passwordless is the Next Essential Step in your Zero-Trust Journey

Richard Archdeacon, Advisory CISO, Duo

Josh Green, Solutions Engineer, Duo Security

We have all heard how important zero-trust is to our organisational security, but most of us are still carrying around some baggage from a past relationship: the password. Let's talk about how to get that obstacle out of your Zero-Trust path. Where does passwordless fit logically? How, and importantly, where will it work?

Wednesday, 28 April, 2021 / 01:00 PM - 01:20 PM CEST

(07:00 AM - 07:20 AM EDT)

ForgeRock: Drive to the Cloud with a Hybrid IAM Strategy - A BMW Case Study

Stephanus Rieger, Product Owner, BMW Group

Peter Barker, Executive Vice President & Chief Product Officer, ForgeRock

BMW supports 25M external IDs and 15K employees and partners. This presentation will demonstrate how BMW delivers a seamless digital experience with the cloud and a hybrid IAM strategy. Addressing how BMW empowers customers, partners and employees to quickly and securely access and manage apps and services, while introducing new features in a cost-efficient manner

Wednesday, 28 April, 2021 / 01:00 PM - 01:20 PM CEST

(07:00 AM - 07:20 AM EDT)

Okta: How to Empower Customers Through Autonomy, Confidence and Security

Ian Lowe, Director, Solutions Marketing EMEA, Okta

Max Faun, NA, Okta

Guaranteeing customer security doesn't mean sacrificing customer experience. In this session, find out more about how Okta works with organisations in identifying their Customer Identity Access Management (CIAM) issue, implementing best practices and developing a long term plan to respond to rapid changes across industries whilst providing a frictionless experience for their customers. With Carole Theriault, host of 'Smashing Security' podcast.

Wednesday, 28 April, 2021 / 01:00 PM - 01:20 PM CEST

(07:00 AM - 07:20 AM EDT)

QOMPLX: Active Directory Is Killing You. Should You Kill It First?

Andy Jaquith, Chief Information Security Officer & General Manager, Cyber, QOMPLX, Inc

Attacks on Active Directory are part and parcel of nearly every major security breach in the last 5 years. The session will highlight a CISO’s perspective on proven approaches to address known security weaknesses in AD. It will uncover how your organization can continue to support business-critical workloads that rely on Active Directory, while laying the groundwork for a post-AD future using Azure AD or another cloud-based identity platform.

Wednesday, 28 April, 2021 / 01:00 PM - 01:45 PM CEST

(07:00 AM - 07:45 AM EDT)

Roundtable: Privilege Access Management (PAM) — Foundational Security For Digital Transformation moderated by BeyondTrust

Karl Lankford, Director, Solutions Engineering, BeyondTrust

Digital first initiatives have increased the pace and velocity of tech transformation. Join security and identity leaders to discuss how you can successfully utilise PAM, along with other technologies, to mitigate the risks faced with Digital Transformational projects.

You’ll have the chance to discuss:
• Why a secure Digital Transformation is crucial
• PAM’s importance in a secure Digital Transformation
• How to mitigate identity risk with PAM

Wednesday, 28 April, 2021 / 01:00 PM - 01:45 PM CEST

(07:00 AM - 07:45 AM EDT)

Roundtable: Streamline Your Digital CX with Identity, moderated by Ping Identity

With the explosion of digital interactions, organisations are looking to streamline CX to deliver business impact and gain competitive advantage. Join this facilitated peer discussion to talk through how organisations should evaluate their digital experience. Key issues discussed will include: how to determine gaps to improve CX and lessons learned on how to leverage CIAM to deliver consistent experiences across all digital channels.

Wednesday, 28 April, 2021 / 01:25 PM - 01:40 PM CEST

(07:25 AM - 07:40 AM EDT)

Product Demo by VU Security: The Path to Owning Your Digital Identity

The identity as we know it is dead forever. New regulations and citizens demand to own their identity, empowering themselves to have control over what they share and who they share it with. Now it's time for vendors to provide the right solutions that increase security while enhancing the user experience.

Join us and learn how we make decentralized identity a reality.

Wednesday, 28 April, 2021 / 01:25 PM - 01:40 PM CEST

(07:25 AM - 07:40 AM EDT)

Product Demo by Yubico: Enabling Secure Work Anywhere and Delivering Trust at Scale

As remote work is here to stay, secure and easy access to systems and applications is critical. Legacy and mobile-based authentication continues to be vulnerable, making it imperative to modernize MFA for every access point. Attend this demo to experience a day in the life of modern authentication, discover how to prevent account takeovers, see passwordless login in action, and deliver trust while supporting a remote workforce.

Wednesday, 28 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

Best Practices for CIAM

Abhyuday Data, Sr Principal Analyst, Gartner

What are companies doing for CIAM? What are the primary considerations for a company planning to move from a “build it” to a “buy it” CIAM capability? How can you differentiate yourself from your competitors through a superior CIAM portal that your customers love? What are the main considerations, and how is privacy regulation impacting these decisions? We will discuss best practices around CIAM, what are the main considerations and how to plan for the best user experience to achieve your goals.

Wednesday, 28 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

State of Fraud Detection

Jonathan Care, Sr Director Analyst, Gartner

This presentation looks at the state of the art in fraud detection solutions, casts an eye at the potential threats out there, and gives the IAM leader responsible for fraud detection a briefing on what to expect in 2021.

Wednesday, 28 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

Technical Insights: Guidance for Microsoft Office 365 Identity Management

Paul Rabinovich, Sr Director Analyst, Gartner

Implementing hybrid identity for Office 365 and protecting employee, administrator and partner access can be daunting. This session will guide you through best practices for Office 365 IAM.

Wednesday, 28 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

Managing Machine Identities, Secrets, Keys and Certificates

Erik Wahlstrom, Sr Director Analyst, Gartner

An enterprisewide strategy for managing machine identities and credentials such as keys, secrets and certificates requires the usage of multiple tools. In this session we will provide guidance on how to pick the right type of tool and establish a process that meets modern DevOps as well as security requirements.

Wednesday, 28 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

Ask the Expert: How to Avoid Common Pitfalls Deploying an IGA Tool

David Collinson, Sr Director Analyst, Gartner

Michael Kelley, Sr Director Analyst, Gartner

This is a an Ask the expert session aimed at helping IAM leaders avoid common mistakes

Wednesday, 28 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

Ask the Expert: Top Practices For User Authentication — With or Without Passwords

Ant Allan, VP Analyst, Gartner

This session gives you an opportunity to ask your questions about user authentication, whether they're about choice of methods and vendors (Who has the best mobile push offering?), delivery options (Should this be discrete from our access management tool?), roll-out projects and ongoing administration (What are the key success factors?), or strategic trends (When can we go passwordless?).

Wednesday, 28 April, 2021 / 02:30 PM - 03:00 PM CEST

(08:30 AM - 09:00 AM EDT)

Choosing the Right IAM Professional Services Vendor

Kevin Kampman, Sr Director Analyst, Gartner

One of the most critical success factors in any IAM deployment is the quality and expertise of the consulting and implementation resources employed. Most organizations draw upon outside professional services for experience with the situation and products chosen to satisfy a client's needs. This session will identify how best to solicit and choose firms so as to accomplish a successful deployment.

Wednesday, 28 April, 2021 / 02:30 PM - 03:00 PM CEST

(08:30 AM - 09:00 AM EDT)

Guidance and Best Practices for Managing Your IGA Platform

Paul Mezzera, Sr Director Analyst, Gartner

IGA platforms are complex and have been traditionally difficult to manage, yet the demand is increasing both for new deployments and reimplementations. Organizations can increase their likelihood of success by following a more structured approach to deployment and ongoing management of their IGA platforms. This session provides guidance on best practices and common pitfalls to be avoided when managing IGA platforms.

Wednesday, 28 April, 2021 / 02:30 PM - 03:00 PM CEST

(08:30 AM - 09:00 AM EDT)

How to Choose an Access Management Solution

Henrique Teixeira, Sr Director Analyst, Gartner

Michael Kelley, Sr Director Analyst, Gartner

Access management solutions are mature, rich with features and offer a broadened scope that overlaps with many adjacent areas. Learn to use a five-step approach to select a long-lasting, cost-efficient AM solution.

Wednesday, 28 April, 2021 / 02:30 PM - 03:00 PM CEST

(08:30 AM - 09:00 AM EDT)

Security Organization Dynamics

Tom Scholtz, Distinguished VP Analyst, Gartner

There is no such thing as a perfect model for security organizations. Every enterprise must develop its own model, taking into consideration basic principles, practical realities and the challenges of digital transformation. This session will address the following:
. What are the trends and challenges in security organization design?
. What are the factors that influence security organization?
. What are the current best practices and conceptual design models for security organization?

Wednesday, 28 April, 2021 / 02:30 PM - 03:15 PM CEST

(08:30 AM - 09:15 AM EDT)

Roundtable: How Successful Women Navigate Career Success in Times of Change

Mary Ruddy, VP Analyst, Gartner

Change brings challenges but it can also create new opportunities and open new avenues for achieving your goals. In this session we will talk about recent changes, including the expansion of remote work, and best practice adjustments you can make to keep your career on track and increase your future success. Participants will discuss what they have seen in their organization and share additional ideas that have worked for them.

Wednesday, 28 April, 2021 / 03:15 PM - 03:45 PM CEST

(09:15 AM - 09:45 AM EDT)

Peer Conversations: Top IAM Challenges Facing Manufacturing Organizations

Working in the manufacturing sector presents unique challenges and requirements for IAM and Security & Risk leaders. Join this lightly facilitated session to share your experiences and ideas with your manufacturing peers.

Wednesday, 28 April, 2021 / 03:15 PM - 03:45 PM CEST

(09:15 AM - 09:45 AM EDT)

Peer Conversations: Mid-Sized Enterprises: Your Top Take-Aways from the IAM Virtual Conference

Working in the mid-sized enterprise sector presents a unique set challenges and requirements for IAM leaders and Secuirty Leaders. Was there a key “AHA” moment or moments for you over the past few days? Compare notes and share your top take-aways and conclusions with your peers in this lightly facilitated networking session.

Wednesday, 28 April, 2021 / 03:15 PM - 03:45 PM CEST

(09:15 AM - 09:45 AM EDT)

Peer Conversation: Top IAM Challenges Facing IAM Leaders and Chief Information Security Offices, moderated by Duo now part of Cisco

Richard Archdeacon, Advisory CISO, Duo

Wolfgang Goerlich, Advisory CISO, Cisco

Take part in our discussion around top IAM challenges with fellow IAM Leaders and CISOs, share your experiences, challenges and wins and what you think the future will look like for those solutions.

Thursday, 29 April, 2021 / 09:15 AM - 09:45 AM CEST

(03:15 AM - 03:45 AM EDT)

Peer Conversations: Top IAM Challenges Facing Financial Services Organizations

Working in the financial services sector presents unique challenges and requirements for IAM and Security & Risk leaders. Join this lightly facilitated session to share your experiences and ideas with your financial services peers.

Thursday, 29 April, 2021 / 09:15 AM - 09:45 AM CEST

(03:15 AM - 03:45 AM EDT)

Peer Conversations: Top IAM Challenges Facing Public Sector Organizations

Working in the public sector presents unique challenges and requirements for IAM and Security & Risk leaders. Join this lightly facilitated session to share your experiences and ideas with your public sector peers.

Thursday, 29 April, 2021 / 09:15 AM - 09:45 AM CEST

(03:15 AM - 03:45 AM EDT)

Peer Conversation: Diversity, Equity & Inclusion for Senior Executives

This session will be a facilitated discussion focusing on the role and importance of diversity, equity & inclusion for leaders who manage large, diverse organizations and teams. What culture, organizational politics, and tactics are you and your peers using to address these very current, and critical issues?

Thursday, 29 April, 2021 / 10:00 AM - 10:30 AM CEST

(04:00 AM - 04:30 AM EDT)

Guest Keynote: Surfing Disruption

Chip Conley, Strategic Advisor for Hospitality and Leadership, Airbnb,

Chip Conley has disrupted the hospitality industry twice, once as the founder and long-time CEO of Joie de Vivre Hotels (America's second largest boutique hotel company) and more recently in 2013 when he joined the three founders of Airbnb to help grow and lead the company to become the most valuable hospitality company in the world. Chip has identified his three rules of disruptive innovation in any industry and how start-ups as well as established companies can see the foreshadowing of a new wave on the horizon and surf that wave to competitive advantage.

Thursday, 29 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

Solving the Challenges of Modern Remote Access in a Post-COVID-19 World

Rob Smith, Sr Director Analyst, Gartner

This session will discuss the challenges of enabling users to access corporate resources in a post-COVID-19 world. Is an always-on VPN still the right access choice or should new technologies such as ZTNA and CASB be used instead? And what about the policies?

Thursday, 29 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

The State of Identity Proofing and Affirmation

Akif Khan, Sr Director Analyst, Gartner

Obtaining confidence in a customer’s or employee's identity is the foundational starting point of remote interactions for most organizations. IAM leaders must understand the current state-of-the-art, balancing assurance needs with friction in the UX, while orchestrating multiple tools and becoming aware of accuracy and bias.

Thursday, 29 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

Ask the Expert: Managing External Identities Through CIAM

Felix Gaehtgens, VP Analyst, Gartner

Abhyuday Data, Sr Principal Analyst, Gartner

Customer Identity and Access Management (CIAM) is key to enabling your digital transformation and the foundation of your customers' digital experiences. This session gives you an opportunity to ask questions about CIAM features, vendors and best practices. Attendees should come prepared to ask questions about IAM for external identities (including customers, partners, patients and citizens).

Thursday, 29 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

IAM Leader's Guide to Privileged Access Management

Felix Gaehtgens, VP Analyst, Gartner

An introduction for privileged access management: Why is PAM such a crucial piece of any security program? How should you leverage PAM? How can you raise your security posture by using a just-in-time PAM and zero standing privileges approach?

Thursday, 29 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

Outlook for Privacy, 2022

Bart Willemsen, VP Analyst, Gartner

The future of privacy is now. Amidst an unprecedented set of innovations, driven by a global move to maturing privacy and data protection legislation, consumers' demand for active protection of privacy continues. Looking for minimum compliance leads to risk and opportunity oversight. This session deals with upcoming challenges in privacy, the global state of the landscape, and the tools for a mature, value-creating privacy program.

Thursday, 29 April, 2021 / 10:45 AM - 11:30 AM CEST

(04:45 AM - 05:30 AM EDT)

Roundtable: Getting IAM Policies Right

David Collinson, Sr Director Analyst, Gartner

Assigning entitlements to a user can be accomplished directly, via group or role membership, or by context. Assignment can be streamlined or refined if the rationale is well articulated using policies and attributes. Choosing the right approach improves flexibility and reduces delays and workloads. Learn from your peers how they have established and leveraged policy approaches to assign access.

Thursday, 29 April, 2021 / 11:30 AM - 11:50 AM CEST

(05:30 AM - 05:50 AM EDT)

BeyondTrust: Privilege Access Management (PAM) - Foundational Security For Digital Transformation

Karl Lankford, Director, Solutions Engineering, BeyondTrust

Digital first initiatives have increased the pace and velocity of technology transformation and led to a difficult and dynamic environment for security teams to defend. Digital Transformation also adds risk and diverse threats. Understand how PAM mitigates risk without slowing down transformation.
• Why a secure Digital Transformation is crucial
• How PAM is a foundation for secure Digital Transformation
• How to mitigate identity risk with PAM

Thursday, 29 April, 2021 / 11:30 AM - 11:50 AM CEST

(05:30 AM - 05:50 AM EDT)

Keyless: On a Journey to Zero-trust? Discover Simple, Secure and Private Biometrics

Fabian Eberle, Co-Founder, Keyless Technologies

Businesses need unparalleled assurance that users are who they claim to be, while they expect high-quality solutions that deliver an exceptional experience. The presentation will cover breakthroughs in the areas of secure, private and distributed biometric authentication, and address areas such as passwordless authentication, privacy-enhancing computation techniques, identity-first security, and decentralized identity.

Thursday, 29 April, 2021 / 11:30 AM - 11:50 AM CEST

(05:30 AM - 05:50 AM EDT)

SailPoint: Why Identity Security? – The 1994 Winter Olympics May Hold the Key

Gianni Aiello, Director of Product Management, SailPoint

Securing identities access to applications, data and infrastructure has never been more critical given the evolution to remote work. Come and discover how events during the 1994 Winter Olympics, can teach us the importance of good identity Security and how its critical for enterprises looking to embrace Zero Trust.

Thursday, 29 April, 2021 / 11:30 AM - 11:50 AM CEST

(05:30 AM - 05:50 AM EDT)

Thales: The Key to Post Covid Success - Aim to Thrive Not Merely Survive

Francois Lasnier, VP- Identity and Access Management, Thales

2020, a year of extremes for business resiliency and security. Companies who had invested in a modern IAM platform were agile and flexible, opposed to those that scrambled to adjust. This session discusses how a modern IAM solution helps your business thrive, rather than merely survive. How the right solution with a strategic approach enables you adapt to changing landscapes, empower agile users, simplify operations and stay ahead in the market.

Thursday, 29 April, 2021 / 11:30 AM - 12:15 PM CEST

(05:30 AM - 06:15 AM EDT)

Roundtable: Beyond The Basics - Doing More with IAM in the Cloud moderated by ForgeRock

Paul Inglis, Global & Strategic Accounts Director, ForgeRock

Consuming basic cloud IAM services is a common pattern. But your IAM requirements are more than basic. You have a mix of legacy, cloud, and on-prem apps, leading to an expensive, complex mix of IAM vendor solutions. You need a comprehensive, cloud-first IAM solution that supports your hybrid reality. Join your industry peers to discuss the challenges, and more importantly, the solutions to solving real-world complex IAM problems from the cloud.

Thursday, 29 April, 2021 / 11:30 AM - 12:15 PM CEST

(05:30 AM - 06:15 AM EDT)

Roundtable: Navigating Security Measures vs Stakeholder Requirements in a CIAM World moderated by IBM

It’s a paradox. Do you maintain current security measures to keep your organization safe or make tradeoffs to please your marketing, line-of-business, and procurement leaders? Are you in this pickle now? What are your plans for not only surviving but thriving? Join your peers in discussing what they’ve experienced in their organizations and what’s worked for them.

Thursday, 29 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

Technical Insights: Architecting a Better CIAM User Experience

Mary Ruddy, VP Analyst, Gartner

Improving external user experience is now an imperative. It is no longer a "nice to have." This session will focus on factors you should consider when architecting a better user experience for your customers.

Thursday, 29 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

How to Choose an Identity Proofing Vendor

Akif Khan, Sr Director Analyst, Gartner

Proving the identity of customers or employees in digital channels is a challenging task that bad actors try to subvert. IAM leaders must be aware of how to differentiate between vendors offering such services, and carefully define their full scope of requirements in order to implement a solution that delivers on organizational needs with respect to identity assurance, CX, compliance and cost.

Thursday, 29 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

How to Tell Your Story Like a Pro

Leigh McMullen, Distinguished VP Analyst, Gartner

Whether it's in the board room or the big stage at an event like symposium, having a great story is just part of the equation. This session is about how to tell your story. How to structure it for different audiences and different formats, and how to make sure your message sticks!

Thursday, 29 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

Technical Insights: Best Practices for Microservices IAM

David Chase, Sr Director Analyst, Gartner

Identity of microservices is a rapidly evolving and challenging topic. In a zero-trust framework, microservices has to be authenticated and authorized. This breakout will discuss the latest best practices of identity and microservices.

Thursday, 29 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

Ask the Expert: Privileged Access Management: Best Practices and Lesson Learned

Felix Gaehtgens, VP Analyst, Gartner

Abhyuday Data, Sr Principal Analyst, Gartner

Privileged access management is one of the most crucial security initiatives of any organization. This session gives you an opportunity to ask questions about privileged access management (PAM). How can you make your PAM program successful? What are the typical use cases and requirements? Attendees should come prepared to ask questions.

Thursday, 29 April, 2021 / 12:15 PM - 01:00 PM CEST

(06:15 AM - 07:00 AM EDT)

Contract Negotiation Clinic: Six Steps to Strategize Software and SaaS Negotiations for Cost Optimization and Risk Mitigation

Roberto Sacco, VP Analyst, Gartner

This interactive session illustrates how to use six steps for planning negotiations with major vendors — megavendors and new and emerging software and cloud vendors. These steps can and should be used for any major negotiation to ensure the right questions are asked and the right detail is revealed to analyze proposals from a cost optimization and risk-mitigation standpoint. Clinic attendees will have access to ready-to-use checklists, templates, models and worksheets to execute these six steps effectively in their organizations.

* Session qualifies for Continuing Profession Education credits from ISACA, ISC2®

Thursday, 29 April, 2021 / 01:00 PM - 01:20 PM CEST

(07:00 AM - 07:20 AM EDT)

Auth0: Business Customer Identity Simplified

When building software that is used by teams, like SaaS and B2B products, application development teams often need to do a lot of DIY to augment their existing IAM solution. They need to build onboarding flows, customize the login experience, configure access levels, and build out customer-specific requirements. Join this session where Auth0 will discuss a transformative approach that will change the way you manage business customer identity.

Thursday, 29 April, 2021 / 01:00 PM - 01:20 PM CEST

(07:00 AM - 07:20 AM EDT)

LastPass by LogMeIn: People and Passwords — Empowering the Remote Workforce to be the First Line of Defence

Barry McMahon, Senior International Product Marketing Manager, LastPass by LogMeIn

Ensuring your employees are doing the right thing even when no one is watching, has never been more difficult since the pandemic hit. Post-pandemic, many employees expect to still work remotely, at least part of the time. Every organisation has people and passwords, so how can security leaders be the catalyst for both to operate in harmony resulting in an improved security posture for the business? Join this session to find out.

Thursday, 29 April, 2021 / 01:00 PM - 01:20 PM CEST

(07:00 AM - 07:20 AM EDT)

Onfido: Generating Trust at Scale - Onfido & Luno in Discussion

In this session, Tony Sneedon (Head of Operations at Luno) is interviewed by Billal Malik (Strategic Senior Customer Success Manager at Onfido). Join to hear them discuss the importance of generating trust at scale, and how Luno’s approach to identity has impacted onboarding, security and experience.

Thursday, 29 April, 2021 / 01:00 PM - 01:20 PM CEST

(07:00 AM - 07:20 AM EDT)

Ping Identity: Driving CX Innovation with CIAM to Deliver Competitive Advantage

Richard Bird, Chief Customer Information Officer, Ping Identity

In today’s digital-first world, customer experience (CX) is the new battleground. Is your brand’s CX original enough to generate business value? In this session, we will talk through the requirements of what makes a customer experience “innovative” and how you can evaluate your brand’s CX. It will also address the next steps to take in your organisation’s journey, to enhance digital experiences with identity to provide business impact.

Thursday, 29 April, 2021 / 01:00 PM - 01:45 PM CEST

(07:00 AM - 07:45 AM EDT)

Roundtable moderated by Callsign: Is Passive Authentication the Missing Piece in your IAM Strategy?

Why are so many authentication solutions still reliant on being tied to a stored password? By adopting these solutions, you’re only as secure as the password behind it. If so, how can you prevent costly and reputational damage and offer seamless user experiences?

This roundtable session we’ll be discussing whether orchestration and passive intelligence solutions are the answer to a truly secure and user friendly IAM strategy.

Thursday, 29 April, 2021 / 01:00 PM - 01:45 PM CEST

(07:00 AM - 07:45 AM EDT)

Roundtable: Living and Dying by Unified Identity Security, Moderated by One Identity

Bhagwat Swaroop, Pres/GM, One Identity

Join this interactive roundtable session hosted by One Identity’s President Bhagwat Swaroop, as he delves into critical topics, such as ways that CISOs can extend their employment potential beyond the 17-month industry average, how to implement a unified identity security platform to survive the modern threat landscape and why you need to really focus on Zero Trust and quelling the abuse and misuse of privileged permissions.

Thursday, 29 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

IT Leaders' Guide to IAM Program Management

David Collinson, Sr Director Analyst, Gartner

IT leaders often struggle to know where to begin and how to initiate a well-run IAM program. This session will help you by taking you through the initial steps, best practice and learnings from organisations that have been through this process before.

Thursday, 29 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

Technical Insights: Managing Privileged Access in Multicloud Infrastructure

Paul Mezzera, Sr Director Analyst, Gartner

Protecting cloud infrastructure is crucial, especially with more workloads hosted across cloud service providers. Security and risk management technical professionals must deploy tools that enable effective management of cloud infrastructure entitlements and reduce risks caused by unintended access. In this session we will discuss scope, key requirements, and potential approaches for securing access to cloud infrastructures.

Thursday, 29 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

Science Fiction or Reality: Decentralized and Bring Your Own Identity

David Mahdi, VP Analyst, Gartner

Digital identity is now viewed as a critical infrastructure. Yet, fundamental problems such as privacy, security and convivence remain a challenge. But is it real? What can and should you do? Decentralized and bring your own identity offer new and exciting approaches to solving this problem.

Thursday, 29 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

How to Select Optimal Authentication Methods for Your Users

Paul Rabinovich, Sr Director Analyst, Gartner

Not all authentication methods provide the same level of trust. In this session we will discuss how to choose the right method based on your environment, application risk, UX, technology availability and integration options.

Thursday, 29 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

Ask the Expert: Consent Management and Data Residency – Two Critical Privacy Priorities for IAM Leaders

Bernard Woo, Sr Director Analyst, Gartner

Nader Henein, VP Analyst, Gartner

This Ask the Expert session will focus on the two critical focus areas part of the privacy program that will dominate the agenda for IAM leaders through 2022. The first is data residency and the increased number of laws and regulations that tie the location where data can be stored with the identity of the user. The second is consent and preference management, and the need to stretch the meaning of identity to encompass any identifiable piece of information linking it to preferences and other identity fragments.

Thursday, 29 April, 2021 / 01:45 PM - 02:30 PM CEST

(07:45 AM - 08:30 AM EDT)

Workshop: Defining Metrics for Your IAM Program

Kevin Kampman, Sr Director Analyst, Gartner

Knowing what metrics matter to your IAM stakeholders is critical to prioritizing, developing and monitoring IAM features. Metrics identify the success of individual projects and where attention and improvements must take place. To succeed, they must be terms the stakeholder recognizes and understand. They should also align with or influence other initiatives. Learn how to set proper expectations.

Thursday, 29 April, 2021 / 02:30 PM - 03:00 PM CEST

(08:30 AM - 09:00 AM EDT)

Accelerate Your IAM Using DevOps and Agile Approaches

Kevin Kampman, Sr Director Analyst, Gartner

IAM adoption has traditionally been seen as a monolithic and waterfall style of deployment activity. These characteristics are changing as the needs of the business preclude extended investment and adoption. Learn how organizations have used DevOps and agile approaches to improve alignment with their business requirements and practices.

Thursday, 29 April, 2021 / 02:30 PM - 03:00 PM CEST

(08:30 AM - 09:00 AM EDT)

Technical Insights: Decentralized Identity and Verifiable Claim Exchange

Homan Farahmand, Sr Director Analyst, Gartner

Decentralized identity will disrupt identity management by enabling privacy-enhanced, verifiable identity data exchange over the internet. This session provides an overview of these technologies, quick win use cases, key architectural approaches and the state of market.

Thursday, 29 April, 2021 / 02:30 PM - 03:00 PM CEST

(08:30 AM - 09:00 AM EDT)

Let the Right Bots in: How IAM Protects Against Business Logic Abuse

Jonathan Care, Sr Director Analyst, Gartner

Digital businesses are reliant on good actors, whether human or automated bots. Bad actors, especially ones that are automated to exploit flaws in business logic, can cripple an online operation, leading to loss of revenue, data leakage, and unauthorized reseller operations such as the well publicized "sneakerbots."
This session addresses:
1. Understanding how business logic is being abused and why it matters
2. Detecting bots and mitigating the threat
3. Implementing a bot mitigation strategy

Thursday, 29 April, 2021 / 02:30 PM - 03:00 PM CEST

(08:30 AM - 09:00 AM EDT)

The VPN Is Dead: Long Live Zero Trust Network Access

Patrick Hevesi, VP Analyst, Gartner

Thomas Lintemuth, Sr Director Analyst, Gartner

ZTNA, sometimes called as software-defined perimeters (SDP), replaces traditional technologies and eliminates the need to extend excessive trust. It provides adaptive, identity-aware, precision access that improves flexibility, agility and scalability, while offering a consistent experience regardless of who the user is or where they are. In this session, we will learn:
. What is ZTNA, exactly, and why is it suddenly so popular?
. What are the benefits and the common emerging use cases?
. What can we expect it to evolve into as it matures?

Thursday, 29 April, 2021 / 02:30 PM - 03:00 PM CEST

(08:30 AM - 09:00 AM EDT)

Ask the Expert: Crafting a Compelling Story to influence stakeholders

Leigh McMullen, Distinguished VP Analyst, Gartner

Great stories don't simply roll off "silver tongues"... they're engineered. And as engineers you have the capacity to be great story tellers. In this session you're walking into a storytelling clinic, working with one of Gartner's top "Story Doctors", bring your story, the doctor is in.

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