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Agenda / Topic

Wednesday, 28 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

State of User Authentication, 2021

User authentication is at the heart of account protection for both consumer and workforce use cases. In this session, we will review the most significant trends in user authentication with insights about what is driving investment, which technologies are getting the most interest, and the short and long term impact of the dramatic increase in remote work.

Wednesday, 28 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

Best Practices for CIAM

Abhyuday Data, Sr Principal Analyst, Gartner

What are companies doing for CIAM? What are the primary considerations for a company planning to move from a “build it” to a “buy it” CIAM capability? How can you differentiate yourself from your competitors through a superior CIAM portal that your customers love? What are the main considerations, and how is privacy regulation impacting these decisions? We will discuss best practices around CIAM, what are the main considerations and how to plan for the best user experience to achieve your goals.

Thursday, 29 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

Ask the Expert: Managing External Identities Through CIAM

Abhyuday Data, Sr Principal Analyst, Gartner

Customer Identity and Access Management (CIAM) is key to enabling your digital transformation and the foundation of your customers' digital experiences. This session gives you an opportunity to ask questions about CIAM features, vendors and best practices. Attendees should come prepared to ask questions about IAM for external identities (including customers, partners, patients and citizens).

Thursday, 29 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

Technical Insights: Architecting a Better CIAM User Experience

Mary Ruddy, VP Analyst, Gartner

Improving external user experience is now an imperative. It is no longer a "nice to have." This session will focus on factors you should consider when architecting a better user experience for your customers.

Wednesday, 28 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

What is CIEM and How Can it Help to Mitigate Identity Risks in the Cloud?

Henrique Teixeira, Sr Director Analyst, Gartner

Entitlement management used to be a manageable problem. However, with the explosion of many thousands of permissions per identity in cloud infrastructures, legacy IAM approaches are no longer sufficient. Join this session to learn what cloud infrastructure entitlement management means, and how it can help to mitigate identity risks in the cloud.

Wednesday, 28 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

Technical Insights: Guidance for Microsoft Office 365 Identity Management

Paul Rabinovich, Sr Director Analyst, Gartner

Implementing hybrid identity for Office 365 and protecting employee, administrator and partner access can be daunting. This session will guide you through best practices for Office 365 IAM.

Thursday, 29 April, 2021 / 12:15 PM - 01:00 PM CEST

(06:15 AM - 07:00 AM EDT)

Contract Negotiation Clinic: Six Steps to Strategize Software and SaaS Negotiations for Cost Optimization and Risk Mitigation

Roberto Sacco, VP Analyst, Gartner

This interactive session illustrates how to use six steps for planning negotiations with major vendors — megavendors and new and emerging software and cloud vendors. These steps can and should be used for any major negotiation to ensure the right questions are asked and the right detail is revealed to analyze proposals from a cost optimization and risk-mitigation standpoint. Clinic attendees will have access to ready-to-use checklists, templates, models and worksheets to execute these six steps effectively in their organizations.

* Session qualifies for Continuing Profession Education credits from ISACA, ISC2®

Thursday, 29 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

Technical Insights: Managing Privileged Access in Multicloud Infrastructure

Paul Mezzera, Sr Director Analyst, Gartner

Protecting cloud infrastructure is crucial, especially with more workloads hosted across cloud service providers. Security and risk management technical professionals must deploy tools that enable effective management of cloud infrastructure entitlements and reduce risks caused by unintended access. In this session we will discuss scope, key requirements, and potential approaches for securing access to cloud infrastructures.

Wednesday, 28 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

State of User Authentication, 2021

User authentication is at the heart of account protection for both consumer and workforce use cases. In this session, we will review the most significant trends in user authentication with insights about what is driving investment, which technologies are getting the most interest, and the short and long term impact of the dramatic increase in remote work.

Wednesday, 28 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

Ask the Expert: Access Management Strategies, Risks and Best Practices

Abhyuday Data, Sr Principal Analyst, Gartner

This session gives you an opportunity to ask questions about Access Management(AM) technology in the broader IAM umbrella. Attendees should come prepared to ask questions about AM tools features, vendors, best practices and AM features convergence with other adjacent IAM markets.

Thursday, 29 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

IT Leaders' Guide to IAM Program Management

David Collinson, Sr Director Analyst, Gartner

IT leaders often struggle to know where to begin and how to initiate a well-run IAM program. This session will help you by taking you through the initial steps, best practice and learnings from organisations that have been through this process before.

Thursday, 29 April, 2021 / 02:30 PM - 03:00 PM CEST

(08:30 AM - 09:00 AM EDT)

Accelerate Your IAM Using DevOps and Agile Approaches

Kevin Kampman, Sr Director Analyst, Gartner

IAM adoption has traditionally been seen as a monolithic and waterfall style of deployment activity. These characteristics are changing as the needs of the business preclude extended investment and adoption. Learn how organizations have used DevOps and agile approaches to improve alignment with their business requirements and practices.

Wednesday, 28 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

How to Choose a PAM Solution

Michael Kelley, Sr Director Analyst, Gartner

Privileged access represents a significant security risk for every organization, but, there is a significant array of features and functionalities in the market. This session will cover five key steps to buying a PAM tool which will give you the confidence you need that you are buying the appropriate tools and technology to mitigate your PAM risk.

Wednesday, 28 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

How to Choose an Identity Governance and Administration (IGA) Solution

David Collinson, Sr Director Analyst, Gartner

This session will help IAM leaders understand the changes Gartner is seeing in the IGA space and how to evaluate the different types of vendors offering IGA capabilities. This will support organizations who are looking to draw up a short list to compare in more detail.

Wednesday, 28 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

Ask the Expert: How to Avoid Common Pitfalls Deploying an IGA Tool

David Collinson, Sr Director Analyst, Gartner

This is a an Ask the expert session aimed at helping IAM leaders avoid common mistakes

Wednesday, 28 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

Managing Machine Identities, Secrets, Keys and Certificates

Erik Wahlstrom, Sr Director Analyst, Gartner

An enterprisewide strategy for managing machine identities and credentials such as keys, secrets and certificates requires the usage of multiple tools. In this session we will provide guidance on how to pick the right type of tool and establish a process that meets modern DevOps as well as security requirements.

Wednesday, 28 April, 2021 / 02:30 PM - 03:00 PM CEST

(08:30 AM - 09:00 AM EDT)

Guidance and Best Practices for Managing Your IGA Platform

Paul Mezzera, Sr Director Analyst, Gartner

IGA platforms are complex and have been traditionally difficult to manage, yet the demand is increasing both for new deployments and reimplementations. Organizations can increase their likelihood of success by following a more structured approach to deployment and ongoing management of their IGA platforms. This session provides guidance on best practices and common pitfalls to be avoided when managing IGA platforms.

Thursday, 29 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

IAM Leader's Guide to Privileged Access Management

Felix Gaehtgens, VP Analyst, Gartner

An introduction for privileged access management: Why is PAM such a crucial piece of any security program? How should you leverage PAM? How can you raise your security posture by using a just-in-time PAM and zero standing privileges approach?

Thursday, 29 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

Privileged Access Management: Best Practices and Lesson Learned

Felix Gaehtgens, VP Analyst, Gartner

Privileged access management is one of the most crucial security initiatives of any organization. This session gives you an opportunity to ask questions about privileged access management (PAM). How can you make your PAM program successful? What are the typical use cases and requirements? Attendees should come prepared to ask questions.

Thursday, 29 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

Technical Insights: Managing Privileged Access in Multicloud Infrastructure

Paul Mezzera, Sr Director Analyst, Gartner

Protecting cloud infrastructure is crucial, especially with more workloads hosted across cloud service providers. Security and risk management technical professionals must deploy tools that enable effective management of cloud infrastructure entitlements and reduce risks caused by unintended access. In this session we will discuss scope, key requirements, and potential approaches for securing access to cloud infrastructures.

Wednesday, 28 April, 2021 / 10:00 AM - 10:30 AM CEST

(04:00 AM - 04:30 AM EDT)

Gartner Opening Keynote: Adaptive IAM Is the Key to Moving From Disruption to Transformation

The disruption of digital business on traditional identity and access management has been growing for years, but the COVID-19 pandemic accelerated the need for all businesses to transform. IAM leaders must take their place as the first, and often last, line of defense against the malicious use of user and machine accounts and drive new strategies and technologies for efficient and secure business enablement.

Wednesday, 28 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

The State of Access Management, 2021

Michael Kelley, Sr Director Analyst, Gartner

Access Management technologies play a significant role in application access of all kinds, and have especially been a focus for enabling safe and secure remote work. How has access management technology evolved, what is available today, and what kinds of things can you expect to take advantage of in the near future?

Wednesday, 28 April, 2021 / 02:30 PM - 03:15 PM CEST

(08:30 AM - 09:15 AM EDT)

Roundtable: How Successful Women Navigate Career Success in Times of Change

Mary Ruddy, VP Analyst, Gartner

Change brings challenges but it can also create new opportunities and open new avenues for achieving your goals. In this session we will talk about recent changes, including the expansion of remote work, and best practice adjustments you can make to keep your career on track and increase your future success. Participants will discuss what they have seen in their organization and share additional ideas that have worked for them.

Thursday, 29 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

IAM Leader's Guide to Privileged Access Management

Felix Gaehtgens, VP Analyst, Gartner

An introduction for privileged access management: Why is PAM such a crucial piece of any security program? How should you leverage PAM? How can you raise your security posture by using a just-in-time PAM and zero standing privileges approach?

Thursday, 29 April, 2021 / 12:15 PM - 12:45 PM CEST

(06:15 AM - 06:45 AM EDT)

How to Tell Your Story Like a Pro

Leigh McMullen, Distinguished VP Analyst, Gartner

Whether it's in the board room or the big stage at an event like symposium, having a great story is just part of the equation. This session is about how to tell your story. How to structure it for different audiences and different formats, and how to make sure your message sticks!

Thursday, 29 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

IT Leaders' Guide to IAM Program Management

David Collinson, Sr Director Analyst, Gartner

IT leaders often struggle to know where to begin and how to initiate a well-run IAM program. This session will help you by taking you through the initial steps, best practice and learnings from organisations that have been through this process before.

Thursday, 29 April, 2021 / 01:45 PM - 02:30 PM CEST

(07:45 AM - 08:30 AM EDT)

Workshop: Defining Metrics for Your IAM Program

Kevin Kampman, Sr Director Analyst, Gartner

Knowing what metrics matter to your IAM stakeholders is critical to prioritizing, developing and monitoring IAM features. Metrics identify the success of individual projects and where attention and improvements must take place. To succeed, they must be terms the stakeholder recognizes and understand. They should also align with or influence other initiatives. Learn how to set proper expectations.

Thursday, 29 April, 2021 / 02:30 PM - 03:00 PM CEST

(08:30 AM - 09:00 AM EDT)

Ask the Expert: Crafting a Compelling Story to influence stakeholders

Leigh McMullen, Distinguished VP Analyst, Gartner

Great stories don't simply roll off "silver tongues"... they're engineered. And as engineers you have the capacity to be great story tellers. In this session you're walking into a storytelling clinic, working with one of Gartner's top "Story Doctors", bring your story, the doctor is in.

Wednesday, 28 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

Top Trends in Security and Risk Management

Peter Firstbrook, VP Analyst, Gartner

"Top trends" highlight ongoing strategic shifts in the security ecosystem that aren't yet widely recognized, but are expected to have broad industry impact and significant potential for disruption. This presentation will describe the most significant trends in security and risk management and how leading organizations are taking advantage of these trends.
Key issues explored will include:
- Top technological improvements in the security product landscape
- Trends in creating a top notch security organization
- Long-term trends that will influence security strategy

Wednesday, 28 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

Cool or Not? Emerging IAM Technologies You Should Know About

David Mahdi, Sr Director Analyst, Gartner

There is no lack of innovation and emerging technology in the red hot IAM space. This presentation will cover some of the exciting and promising technologies in the IAM space. In this session, we will address areas such as passwordless authentication, decentralized identity, machine identity and privacy.

Wednesday, 28 April, 2021 / 02:30 PM - 03:00 PM CEST

(08:30 AM - 09:00 AM EDT)

Security Organization Dynamics

Tom Scholtz, Distinguished VP Analyst, Gartner

There is no such thing as a perfect model for security organizations. Every enterprise must develop its own model, taking into consideration basic principles, practical realities and the challenges of digital transformation. This session will address the following:
. What are the trends and challenges in security organization design?
. What are the factors that influence security organization?
. What are the current best practices and conceptual design models for security organization?

Thursday, 29 April, 2021 / 10:45 AM - 11:15 AM CEST

(04:45 AM - 05:15 AM EDT)

Outlook for Privacy, 2022

Bart Willemsen, VP Analyst, Gartner

The future of privacy is now. Amidst an unprecedented set of innovations, driven by a global move to maturing privacy and data protection legislation, consumers' demand for active protection of privacy continues. Looking for minimum compliance leads to risk and opportunity oversight. This session deals with upcoming challenges in privacy, the global state of the landscape, and the tools for a mature, value-creating privacy program.

Thursday, 29 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

Ask the Expert: Consent Management and Data Residency – Two Critical Privacy Priorities for IAM Leaders

Bernard Woo, Sr Director Analyst, Gartner

Nader Henein, VP Analyst, Gartner

This Ask the Expert session will focus on the two critical focus areas part of the privacy program that will dominate the agenda for IAM leaders through 2022. The first is data residency and the increased number of laws and regulations that tie the location where data can be stored with the identity of the user. The second is consent and preference management, and the need to stretch the meaning of identity to encompass any identifiable piece of information linking it to preferences and other identity fragments.

Thursday, 29 April, 2021 / 01:45 PM - 02:15 PM CEST

(07:45 AM - 08:15 AM EDT)

Science Fiction or Reality: Decentralized and Bring Your Own Identity

David Mahdi, Sr Director Analyst, Gartner

Digital identity is now viewed as a critical infrastructure. Yet, fundamental problems such as privacy, security and convivence remain a challenge. But is it real? What can and should you do? Decentralized and bring your own identity offer new and exciting approaches to solving this problem.

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