Speaker Bio

Tom Enright

Tom Enright

VP Analyst
Tom Enright is a Research Vice President in the Consumer Retail team. Tom specializes in supply chain strategies and operations across all retail product sectors. His focus areas include distributed order management, returns management, re-commerce and last mile fulfillment.
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Monday, 05 June, 2023 / 11:00 AM - 11:30 AM CEST
You Spin Me Right Round: How to Master Returns Management

Supply chains have always been built to excel at go-to-market logistics and less at managing products that come back from buyers. This session will articulate how companies across various industries can master reverse logistics, covering topics such as operational structure, governance, metrics, cost management, improving resale rates and the buyer's experience.

Tuesday, 06 June, 2023 / 11:45 AM - 12:15 PM CEST
Retailers — Great at Finding Problems, Not So Good at Fixing Them. Here's How You Can Change That.

The issues faced by the retail industry has steadily increased over time, with many historical issues still unresolved. As the industry comes under threat from new selling channels, the growth of e-commerce and increasing consumer returns, only the very best supply chain leaders can buck the trend. This session will show the capabilities and credibility you need to become your company's superhero.

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