Supply chains have always been built to excel at go-to-market logistics and less at managing products that come back from buyers. This session will articulate how companies across various industries can master reverse logistics, covering topics such as operational structure, governance, metrics, cost management, improving resale rates and the buyer's experience.

The issues faced by the retail industry has steadily increased over time, with many historical issues still unresolved. As the industry comes under threat from new selling channels, the growth of e-commerce and increasing consumer returns, only the very best supply chain leaders can buck the trend. This session will show the capabilities and credibility you need to become your company's superhero.