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Fernando Coelho Mitkiewicz
Head of Technology and Digital Transformation
Agência Nacional de Aviação Civil (ANAC)
Speaker Topics
- AI Operationalization and Governance
- Customer and Citizen Experience
Speaker Bio
Portuguese:
Fernando Mitkiewicz é Head de Tecnologia e Transformação Digital na Agência Nacional de Aviação Civil (ANAC), onde lidera iniciativas de transformação digital com foco na experiência do cidadão, adoção de inteligência artificial e modelos operacionais inovadores. Sob sua liderança, a ANAC alcançou o mais alto índice de satisfação do cidadão em serviços públicos digitais no Governo Federal brasileiro.
Anteriormente, Fernando atuou como Secretário de Governo Digital do Brasil, ajudando a impulsionar a transformação que posicionou o país entre os líderes mundiais em maturidade de governo digital. Ele também presidiu o Conselho de Administração do SERPRO, a empresa federal de tecnologia, integrou o Conselho da DATAPREV e liderou iniciativas de gestão estratégica e transformação digital no Ministério da Infraestrutura.
Engenheiro com MBA em Gestão Estratégica de Marketing, Fernando possui formação executiva em Gestão da Inovação pela Steinbeis University e em Transformação Agentic pelo MIT. Ele também é professor, palestrante, autor e uma liderança reconhecida em inovação, governo digital e inteligência artificial.
ENG:
Fernando Mitkiewicz is Head of Technology and Digital Transformation at Brazil’s National Civil Aviation Agency (ANAC), where he leads digital transformation initiatives focused on citizen experience, AI adoption and innovative operating models. Under his leadership, ANAC achieved the highest citizen satisfaction ranking for digital public services in the Brazilian Federal Government.
Previously, Fernando served as Brazil’s Secretary of Digital Government, helping drive the transformation that positioned the country among the world leaders in digital government maturity. He also chaired the Board of SERPRO, Brazil’s federal technology company, served on the Board of DATAPREV, and led strategic management and digital transformation initiatives at the Ministry of Infrastructure.
An engineer with an MBA in Strategic Marketing Management, Fernando holds executive education credentials in Innovation Management from Steinbeis University and Agentic Transformation from MIT. He is also a professor, speaker, author and recognized leader in innovation, digital government and artificial intelligence.
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Fernando Mitkiewicz é Head de Tecnologia e Transformação Digital na Agência Nacional de Aviação Civil (ANAC), onde lidera iniciativas de transformação digital com foco na experiência do cidadão, adoção de inteligência artificial e modelos operacionais inovadores. Sob sua liderança, a ANAC alcançou o mais alto índice de satisfação do cidadão em serviços públicos digitais no Governo Federal brasileiro.
Anteriormente, Fernando atuou como Secretário de Governo Digital do Brasil, ajudando a impulsionar a transformação que posicionou o país entre os líderes mundiais em maturidade de governo digital. Ele também presidiu o Conselho de Administração do SERPRO, a empresa federal de tecnologia, integrou o Conselho da DATAPREV e liderou iniciativas de gestão estratégica e transformação digital no Ministério da Infraestrutura.
Engenheiro com MBA em Gestão Estratégica de Marketing, Fernando possui formação executiva em Gestão da Inovação pela Steinbeis University e em Transformação Agentic pelo MIT. Ele também é professor, palestrante, autor e uma liderança reconhecida em inovação, governo digital e inteligência artificial.
ENG:
Fernando Mitkiewicz is Head of Technology and Digital Transformation at Brazil’s National Civil Aviation Agency (ANAC), where he leads digital transformation initiatives focused on citizen experience, AI adoption and innovative operating models. Under his leadership, ANAC achieved the highest citizen satisfaction ranking for digital public services in the Brazilian Federal Government.
Previously, Fernando served as Brazil’s Secretary of Digital Government, helping drive the transformation that positioned the country among the world leaders in digital government maturity. He also chaired the Board of SERPRO, Brazil’s federal technology company, served on the Board of DATAPREV, and led strategic management and digital transformation initiatives at the Ministry of Infrastructure.
An engineer with an MBA in Strategic Marketing Management, Fernando holds executive education credentials in Innovation Management from Steinbeis University and Agentic Transformation from MIT. He is also a professor, speaker, author and recognized leader in innovation, digital government and artificial intelligence.
Session
Monday, 21 September, 2026 04:00 PM - 04:30 PM BRT
Executive Story ANAC: Post-Digital Government — Exponential Impact and Citizen Experience in Practice
Fernando Coelho Mitkiewicz,
Head of Technology and Digital Transformation, Agência Nacional de Aviação Civil (ANAC)
This executive story sesson presents how the Brazilian National Civil Aviation Agency (ANAC) transformed its digital operations by implementing an innovative strategy based on Post-Digital Government, Total Experience, and Artificial Intelligence. Through multidisciplinary fusion teams, citizen-centered design, and a SuperApp platform built on microservices, ANAC overcame fragmented services and low satisfaction, reaching first place nationally in citizen-rated digital service quality. The transformation included eliminating intermediaries, process automation, reducing request rejections, and a leap in user experience, recognized by national awards and government benchmarks. The case shows how integrating strategy, architecture, operating model, and organizational culture can generate exponential and sustained impact, serving as a reference for public leaders seeking to evolve from isolated initiatives to a scalable innovation model with robust governance and safe AI adoption. It also details ANAC’s pioneering publication of the first federal government AI Strategy, promoting a decentralized and governed model for developing intelligent agents, preparing the agency for the future of agentic government.
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