Tuesday, June 02, 2020 10:45 AM|Tuesday, June 02, 2020 11:45 AM
Roundtable: Stop Struggling With Digital Projects: Your New Workforce Strategies for Shared Services
Hilary Richards, VP, Advisory, Gartner
As digital technologies increasingly become embedded in process work, shared services leaders face two distinct challenges. First, they need to determine how to expand digital solution adoption by their employees, and secondly, they need to identify staff who would be good candidates to work on digital projects. This session will explore how leading shared services organizations solve both challenges by: 1) identifying digitally-capable and willing employees to influence peers to adopt new ways of working with digital solutions, and 2) enabling interested shared services staff to work on digital projects without undermining their daily responsibilities, i.e., core transaction processing.
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