As digital technologies increasingly become embedded in process work, shared services leaders face two distinct challenges. First, they need to determine how to expand digital solution adoption by their employees, and secondly, they need to identify staff who would be good candidates to work on digital projects. This session will explore how leading shared services organizations solve both challenges by: 1) identifying digitally-capable and willing employees to influence peers to adopt new ways of working with digital solutions, and 2) enabling interested shared services staff to work on digital projects without undermining their daily responsibilities, i.e., core transaction processing.
Hilary Richards
VP, Advisory
Hilary Richards serves as Principal Executive Advisor in Gartner's Finance Practice. In this role, Ms. Richards advises Controllers and other senior finance executives on critical issues facing their organizations, and assists them in translating best demonstrated practices into action in their respective organizations.
Areas of specialty include accounting close, internal controls, accounting department productivity, audit fees, and accounting department structure. She also facilitates meetings for senior Accounting, Tax, and Shared Services executives across a variety of settings and topics.
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Areas of specialty include accounting close, internal controls, accounting department productivity, audit fees, and accounting department structure. She also facilitates meetings for senior Accounting, Tax, and Shared Services executives across a variety of settings and topics.
Tuesday, June 02, 2020 10:45 AM|Tuesday, June 02, 2020 11:45 AM
Roundtable: Stop Struggling With Digital Projects: Your New Workforce Strategies for Shared Services
Tuesday, June 02, 2020 04:00 PM|Tuesday, June 02, 2020 04:30 PM
Optimized Governance and Internal Control Over RPA
88% of corporate controllers expect to implement RPA technology in finance by 2020, a 76% increase from 2018. While the maturity of governance over this technology and its impact on organizations’ internal control environments varies across organizations, this research will help Corporate Controllers identify opportunities to build efficiencies into important aspects of its RPA governance and controls approach — from monitoring, error handling and segregation of duties to RPA metrics reporting.
Wednesday, June 03, 2020 09:45 AM|Wednesday, June 03, 2020 10:30 AM
Combatting Employee Change Fatigue in Shared Services
Learn the impact of employee change fatigue in shared services and what you as leaders can do to help employees become more resilient and adopt the changes required of them
Wednesday, June 03, 2020 11:00 AM|Wednesday, June 03, 2020 12:00 PM
CFO Roundtable: A New Mix of Work: Outsourcing, Automation and Retained Work
Finance teams continue to explore innovative operating models that will help finance deliver against its unique areas of value and competitive advantage. What are the organizational strategies that are likely to be more successful given changes to talent pools and available technology? Are CFOs bypassing outsourcing in favor of low-cost automation? Have BPO capabilities evolved to take on new work? How have automation and/or outsourcing changed the nature of entry-level finance work?