Designed specifically for Heads of Customer Service and/or Support, the Senior Leadership Circle Program provides exclusive sessions for eligible service and support leaders attending Gartner Customer Service & Support Conference to explore new strategies, share innovative ideas and grow your community of peers.
The Senior Leadership Circle Program
This experience includes:
Networking and knowledge-sharing opportunities with a group of service and support attendees to swap experiences, trade best practices and expand your executive peer community.
Access to exclusive sessions throughout the conference, including interactive sessions and leadership lunches tailored to the most important topics for Heads of Customer Service and/or Support.
Priority booking capabilities for limited-capacity sessions and One-on-One Meeting(s) with a Gartner expert to ensure you don’t miss out on these conference offerings.
Head of Customer Service and/or Support-only sessions
Integrated within the broader conference agenda, the Senior Leadership Circle Program includes interactive discussions covering the top priorities of Heads of Customer Service and/or Support, as well as casual networking opportunities to connect with other service and support leaders from a variety of regions and industries. Through these sessions, participants connect over common initiatives and accelerate, validate and solidify their strategies. See examples below.
- Interactive Sessions
- Lunches
Interactive Sessions
Sessions will be released in the coming months.
Lunches
More details will be released in the coming months.
“[The Senior Leadership Circle] is great as it makes it easy to connect with people at the same level as you”
2025 Conference Attendee
Apply to join the program
The Senior Leadership Circle Program is exclusive to eligible Heads of Customer Service and/or Support attending Gartner Customer Service & Support Conference. We recommend applying when you register for the conference as session seats are limited and fill up quickly.
How to qualify
Applicants must meet the following qualification criteria to participate:
- Most senior enterprise-wide leader responsible for Customer Service and/or Support (external CS), or
- Most senior business unit/ region/ government division responsible for Customer Service and/or Support (external CS):
- Private sector: $250+ million in revenue
- Public sector: 1,000+ employees
Leaders with client facing/ external responsibilites from a vendor or consultancy are not eligible to participate.
How to apply
You can apply to participate in the Senior Leadership Circle Program when you register for Gartner Customer Service & Support Conference. During the registration process, the program application will be prompted by answering ‘yes’ to the question, “Are you the most senior leader responsible for Customer Service and/or Support?”. You will be notified via email regarding the status of your application.
Application and approval are required for participation.
How to apply if you are already registered?
Log back into your Gartner conference profile, click “Edit” next to “Registration Profile,” and scroll down to answer the “Attendee Profile” questions.