Tuesday, October 25, 2022 / 10:30 AM - 11:00 AM EDT
The Future of Frontline Work
Emily Rose McRae,
Sr Director, Research, Gartner
For frontline workers, there is a future that includes more location flexibility, potentially, and definitely more time flexibility. But flexibility is not the entirety of the future of work. This session will look at the impact of technology (especially AR and VR), new employment models, evolving business models and other substantial shifts in how frontline work is done, who does frontline work, and even what is considered frontline work. We will look across industries and segments, including healthcare, retail, manufacturing, transportation, warehousing and customer service.