As IGT expanded across nearly 500 regulated gaming jurisdictions, securing privileged access to customer casino environments became increasingly complex. Internal engineers and third parties needed access across distributed networks, while IGT had to navigate strict and evolving regulatory requirements. This session will explore how IGT implemented a customer privileged access management (CPAM) strategy to centralize and standardize access, strengthen authentication and session controls, and provide comprehensive auditing. Attendees will learn how this approach helped IGT reduce third-party risk, improve operational efficiency, support regulatory compliance, and strengthen security across complex global customer environments.