Frequently asked questions

We are excited to welcome you back to our in-person conferences this year. Our current health & safety guidelines for our conferences through December 2022 are outlined below, as well as additional details to help you plan for the in-person experience.

As a part of our commitment to creating the safest possible environment for our community, we require all attendees, exhibitors, staff and partners to be fully vaccinated to participate in this year’s in-person conference. All participants will be asked to agree and to adhere to Gartner’s on-site safety guidelines and measures for their conference. 

We will continue to monitor the global and regional response to the pandemic and may adjust our plans accordingly. To ensure you have the most up-to-date information, the latest health & safety guidelines for each conference will be communicated directly to all registered participants via email no later than two weeks prior to the conference start date.
 

COVID-19 Vaccination, Testing and Health & Safety Requirements: 

  • We require all attendees, exhibitors, staff and partners to be fully vaccinated to participate in this year’s in-person conferences. The majority of our customers have told us that a fully vaccinated audience is a key contributor to creating the safest possible environment for their return to an in-person Gartner conference.
  • Participants who are experiencing cold or flu-like symptoms prior to arrival on-site, are awaiting a test result or have tested positive for COVID-19, should not attend the conference. If you have recently tested positive for COVID-19, please ensure that you have subsequently taken a test with a negative result before attending the conference. 
  • Participants should monitor their health throughout the conference. Should a participant begin to feel unwell while at the conference, we will assist in finding a nearby medical facility. 

Please note that the above policies are for attendance at the Gartner Conference; host countries may have additional travel requirements in place. Please consult airline and host country websites for additional information as it pertains to your travel.
 

On-site Health & Safety Measures:

We have partnered with our venues and suppliers to help create a clean and safe conference:

  • We have decreased capacity at our conferences to reduce congestion where possible across the venue. It is possible that a conference may reach capacity; therefore, we recommend making plans early.
  • Enhanced cleaning and sanitation will be in place across all conference activities.
  • Hand sanitation will be available throughout the conference.
  • Touchless or reduced contact interactions will be made available where possible.
  • Catering will follow health & safety precautions that includes some pre-packaged food options, distancing and increased cleaning protocols.
     

Face Masks:

  • We plan to align with local and venue regulations for mask mandates. Please visit the host city website to learn about their current policies. We will update all registered participants with the latest information via email no later than two weeks prior to the conference.
  • While masks may not be mandated, the CDC recommends wearing a mask based on an individual’s and the community’s risk level. For up-to-date information on COVID-19 mask recommendation community risk levels, please click here.
  • Face masks will be available at the conference for anyone who chooses to wear one and we welcome participants to bring their own masks as well.  
     

Are booster shots required to be fully vaccinated?

According to the Centers for Disease Control & Prevention (CDC)UK Government and the World Health Organization (WHO), individuals are considered fully vaccinated for COVID-19 ≥two weeks after they have received the second dose in a two-dose series or ≥two weeks after they have received a single-dose vaccine. Currently, a booster shot is not required, but we will continue to align to the definitions of the above organizations.
 

Can a negative COVID-19 test or proof of previous COVID-19 infection be a substitute for being fully vaccinated?

The majority of our customers continue to tell us that a fully vaccinated audience is a key contributor to creating the safest possible atmosphere for their return to an in-person Gartner conference. Therefore, a negative COVID-19 test or proof of previous COVID-19 infection will not be accepted as a substitute for being fully vaccinated. 
 

What if something changes before the conference?

As we know, the health & safety environment continues to evolve. We will ensure any changes or updates to our planning are communicated here, and to registered participants via email no later than two weeks prior to the conference.
 

Will there be on-site testing for those with COVID-19 symptoms?

Gartner will not be providing testing at the venue, but we will be partnering with local health officials to provide easy access to testing and medical care as needed.
 

How can I make a change to my registration if necessary?

Please contact GlobalConferences@gartner.com if you need support with your registration.

How do I register for the conference?

There are three ways to register for Gartner Identity & Access Management Summit:

  1. Register online
  2. Register by email: GlobalConferences@gartner.com
  3. Register by phone: 1 866 328 3378 or +1 628 600 3705

 

What payment methods do you offer?

Payment can be made by check, credit card or wire transfer. Gartner clients can contact their Gartner representative to inquire about using Gartner conference tickets as partial or full payment. Payment should be made prior to the conference.


What is the cost to attend?

Please visit the Registration page for pricing information.

Gartner clients should contact their account managers for special pricing options or to use a conference ticket as an alternative form of payment.
 

What is included in the full registration price?

Registration inclusions vary across Gartner conferences:

  • Keynotes
  • Gartner expert one-on-ones*
  • Roundtables*
  • Workshops*
  • Ask the Experts sessions*
  • Agenda planning
  • Exhibitor Engagement Zone

*These sessions require online preregistration as space is limited and dependent on eligibility and availability. Gartner one-on-one meetings are subject to expert availability and are not intended for vendor briefings or product demonstrations. Registered attendees will sign up for the Gartner one-on-one and small-group sessions through the Gartner Conference Navigator.


What are the conference hours?

Official conference hours will be posted shortly.

Group Rate Discount terms and conditions

  • Qualifying paid registrations for Gartner conferences are: cash registrations and paid ticket registrations.
  • A combination of paid tickets and cash registrations may be used to qualify for Group Rate Discount complimentary registrations.
  • Some restrictions may apply to ticket registrations. Contact your Gartner representative if you have questions.
  • All registrations must be paid in full before complimentary Group Rate Discount registrations can be used.
  • Groups must consist of employees of the same organization and are registered for the same conference.
  • There is a limit of four Group Rate Discount complimentary registrations per organization.
  • The Group Rate Discount is voided by all other group offers and promotions for conference attendance. Time-based registration offers such as early bird are still applicable.
  • The Group Rate Discount terms and conditions do not void or supersede Gartner conference terms and conditions. All registrations are subject to the full conference terms and conditions.
  • The conference is organized by Gartner, which reserves the right, at its sole discretion, to limit or deny access to any entity or individual. Receipt of an application and/or payment by Gartner does not constitute acceptance. Application and payments that are not accepted will be returned.

Which Gartner experts will be speaking at the conference?

Please check our Speakers page.


How do I sign up for Gartner one-on-one meetings?

Gartner one-on-one meetings are available exclusively to paid registered full conference attendees. They are not available to exhibitors or exhibitor conference session passholders. Because of the high demand for these appointments, each attendee may reserve one 30-minute one-on-one meeting with a Gartner expert. Preregistration for one-on-one meetings and small-group sessions are available through Gartner Conference Navigator, our online agenda-building tool.


Am I guaranteed the expert of my choice in my one-on-one meeting?

All registered attendees have the exclusive opportunity to speak directly with a Gartner expert in a private 30-minute one-on-one meeting. Because of the high demand for particular experts, speaker selection is on a first-come, first-served basis.


How do I sign up for roundtables, workshops and other sessions requiring preregistration?

Interactive sessions such as roundtables, workshops and Meetups are available exclusively to paid registered conference attendees, excluding exhibitors and exhibitor conference session passholders. Because of high demand and limited availability, we recommend that you register in advance for these unique sessions. Preregistration will be available through Gartner Conference Navigator, our online agenda-building tool.

Is there a list of Gartner experts who will be available at the conference?

Yes, a Gartner experts guide will be available soon and will include a complete list of available experts, as well as their area of expertise. Please check our Speakers page.


Are there any restrictions around Gartner one-on-ones?

One-on-ones are not available for vendor briefings or product demonstrations with experts. The expert reserves the right to stop the meeting if this occurs. Gartner clients interested in briefing experts may contact the Vendor Relations department by emailing vendor.briefings@gartner.com to schedule a meeting following the conference.

Where is Gartner providing hotel accommodations?

At Caesars Palace where Gartner attendees are offered a discounted rate of $159.00+ tax and a $39 nightly resort fee per night.

 

Will a minimum night stay be required? 

Yes, a two-night minimum stay is required.

 

How do I make a hotel reservation?

At this time, the Gartner hotel reservation site is closed. To inquire about hotel availability, or to change or cancel  an existing reservation, please contact the Gartner Identity & Access Management Summit  hotel directly after  Friday, July 29, 2022.

Hotel Information

Caesars Palace
(866) 227-5938

 

How do I make a special request for my reservation? (Bed type, Close to elevator, fridge in room, etc.)

All special requests can be entered during your hotel booking. Note that all requests are based on hotel availability and are not guaranteed.

If you have any accessibility needs, please contact us at GlobalConferences@gartner.com.  We are committed to providing a welcoming and inclusive conference experience for all participants and will work with the hotel to accommodate you.

 

Are rooms available at a government rate for public sector attendees? 

A limited number of Government rates are available for US Officials on a first-come, first-serve basis. Attendees booked at the government rate will be notified of any change and will not be charged a deposit until check-in. They will be subject to the same cancellation policies as outlined. A valid government or military ID will be required at check-in for the hotel to reconfirm your eligibility to receive the per diem rate.

If the public-sector rate is no longer available and you chose to book a room at the commercial rate, please note that the price will not be adjusted, regardless of your public-sector status. The rate listed in your confirmation email will be the rate you will be charged by the hotel.

 

When will I receive my Hotel Confirmation number?

The hotel will issue you an email with your confirmation details after August 5, 2022.

 

How do I change or cancel my hotel reservation? 

If you need to change or cancel your hotel reservation prior to 5:00 p.m. ET on July 29, 2022, log into your registration profile and select Edit Reservation.

After 5:00 p.m. ET on July 29, 2022, all reservation changes will need to be made directly with the hotel.

 

What is the hotel cancellation policy? 

All reservations are subject to a non-refundable deposit equal to 1 night’s stay before July 29, 2022. This can only be waived if the reservation is canceled within 3 business days of the time of booking and prior to the cutoff. After July 29, 2022, the hotel will charge you for the non-refundable deposit equal to 2 night’s stay.

Please email GlobalConferences@gartner.com if you are no longer planning to attend the conference, so we can cancel your registration.

 

Will my credit card be charged a deposit?

After July 29, 2022, all reservations are subject to a non-refundable deposit equal to 2 night’s stay.

  • If you need a receipt for this charge, it can be provided from the hotel directly after August 5, 2022.
  • If you want to change the method of payment for this deposit, this can be done using a Credit Card Authorization form. This form is provided by the hotel and can be completed with them directly after August 5, 2022.*Note: Some hotels may require this to be done 14 days prior to arrival. Please plan accordingly.
  • Government rated reservations will not be charged a deposit until check-in.

 

Does the hotel do a pre-authorization on my credit card for incidentals?

Upon check-in, the hotel may require a pre-authorization on your credit card.  This will be disclosed in your hotel confirmation email from the hotel.

Note that this amount varies by hotel. Any unused authorized funds will be released back to you between 3-5 business days after your departure. Because of this hold, it is recommended that you use a credit card for these authorizations so that your personal funds on your debit card will not be affected during your stay.

 

Can I pre-pay and/or have someone else pay for my hotel reservation?

Yes, you can pre-pay or have someone else pay for your hotel reservation using a Credit Card Authorization form. This form is provided by the hotel and can be completed with them directly after August 5, 2022. *Note: Some hotels may require this to be done 14 days prior to arrival. Please plan accordingly.

 

I received a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam? 

It is possible that you may receive phone calls, emails or see websites from unaffiliated organizations and individuals who claim to be acting on behalf of Gartner and offer assistance booking a hotel room for the conference. Please note that Gartner has not authorized them, or anyone else, to contact you on our behalf.

Gartner does not recommend that you do business with them or provide them with your contact or payment information or other personal details. If you choose to do so, you solely assume the risk.  A list of known unaffiliated organizations, web sites and individuals may be found here: Fraudulent Hotel Providers.

If you have questions or would like to report a scam attempt, please email ReportPhishing@gartner.com.

 

Who do I contact if I have additional questions? 

For additional assistance, please contact the Gartner Conferences team at 1-866-405-2511. You can also access a list of our global numbers here.

Am I able to view session documentation?

Yes, the slides for each session can be found within the session description on Gartner Conference Navigator. 

What should I do as a first-time attendee?

  • Before you arrive, build your agenda using Gartner Conference Navigator (on your desktop or through our mobile app).

  • Make sure your profile is complete to get the best from our profile match feature. Share information about your interests and priorities to discover the sessions that are the best fit for you. 
  • Be sure to register in advance for any roundtables, Gartner one-on-one meetings or workshops you’d like to attend. Also, we have networking breakfasts and breaks running throughout the conference to help you expand your network.
  • Join us on the show floor during daily receptions so you can meet with the technology leaders in the space and find the solutions you need.
  • Keep an eye out for emails from the Conference team, with key updates, tips and tricks to getting the most out of your experience.
     

What is the Gartner Conference Navigator app, and do I need to download it?

Conference Navigator is your hub for the conference. Here you can view and filter sessions, build your agenda, register for interactive experiences, schedule your meetings, and more. We recommend using the app for an optimal conference experience. Search “Gartner Conference Navigator” in your app store to download. The app allows you to view and update your agenda, network with other end users, receive important notifications, and more.


Is my attendance limited if I am not currently a Gartner client?

Absolutely not! As long as you have fully paid your registration fee, you have access to all conference activities, along with Gartner session documentation. If you’re interested in becoming a Gartner client, you can visit the Gartner Zone to better understand the benefits you’ll receive.


Are there limited seating sessions that I need to sign up for?

Yes, you will need to sign up in advance for some sessions, such as workshops, Meetups and roundtables. If you try to register for a session and it is listed as “full” or “closed,” there is still a possibility you can attend. Once at the conference, find the room for that session and arrive there about 15 minutes prior to the session start to have your name added to the waiting list. Spaces will be allocated on a first-come, first-served basis.
 

What should I wear?

We suggest comfortable shoes — you’ll be doing a lot of walking from your hotel room to the conference space, from session to session and navigating the show floor. Business casual dress is what most attendees opt for, but we also recommend that you dress in layers as the conference rooms can get chilly.

Am I able to purchase a copy of the attendee list?

No. Gartner does not post or sell attendee lists. For more details, please review the registration terms and conditions.

In the conference industry, we often come across fraudulent service providers who claim to be able to offer attendee lists or discounted passes. Gartner has not authorized anyone to contact you on our behalf and we encourage you to avoid these attempts by not engaging with suspicious emails or calls as they are phishing scams. If you have been contacted by such a provider please inform Gartner at ConferencePhishing@gartner.com

For a list of fraudulent providers that have been reported to Gartner, please click here.

What is Gartner Conferences doing to cultivate an inclusive experience?

The Gartner Conferences team is committed to creating a respectful, friendly and inclusive experience for all participants. Diversity, equity and inclusion are core components of Gartner culture, and we take pride in bringing together a community that is welcoming and thoughtful of others. Gartner conferences include elements such as accessibility ambassadors, prayer/meditation rooms, and parent/mother rooms to help foster a deeper sense of inclusion and further enable attendees to bring their whole selves to the conference.
 

How do I communicate my accessibility needs?

We are committed to providing a welcoming and inclusive conference experience for all participants. If you have an accessibility-related need for a conference, please let us know in your registration profile or email us directly at GlobalConferences@gartner.com, ideally at least three weeks prior to the conference. Once we receive your request, one of our accessibility ambassadors will contact you.

Please email GlobalConferences@gartner.com with any additional questions or feedback on accessibility.
 

How can I share my feedback on making the Gartner conference experience more inclusive?

Gartner is committed to hearing all voices. Diversity, equity and inclusion are critical across all aspects of our business. Help us, challenge us, inspire us and share your thoughts, ideas and suggestions for how we can make our conference experience a more inclusive one. Please email GlobalConferences@gartner.com to share your feedback. To learn more about how we are creating a more inclusive environment, visit the Gartner Diversity, Equity and Inclusion Resource Center.