Frequently asked questions

How do I register for the conference?

You can register online or call +1 866 405 2511 .

 

What methods can I use to pay?

You may pay with a Gartner conference ticket, credit card or invoice with PO number. Payment must be made prior to the conference or it will be collected upon entrance to the conference.

 

What is the cost to attend?
 
Register early for the lowest prices:

Early-bird price (expires October 11, 2019): $2,825

Standard price: $3,175

Public-sector price: $2,650

 

Gartner clients may contact their account managers for special pricing options or may use a Gartner conference ticket as a form of payment. 

 

Is there a bulk discount for large groups?
 
A group rate discount is available, depending on size. Learn more about the Group Rate Discount here.

 

What is included in the full registration price?

Registration fee includes conference attendance, documentation, a special evening event, breakfasts and lunches. Click here for details.

 

What are the conference hours?

Gartner Identity & Access Management Summit 2019 begins on Monday, December 9, at 3:15 p.m. (registration opens at 2 p.m.). The conference concludes at approximately 1:00 p.m. on Thursday, December 12.

Are there any speaking opportunities at the conference?

Speaking opportunities are available for conference exhibitors. If you are interested in exhibiting, you will need to speak with a Gartner exhibitor sales representative. If you know who this is for your space, please reach out to the representative directly. If you are not aware of the representative for that space, call 1 800 356 4740 or email exhibit@gartner.com.

 

What if I am interested in exhibiting at the conference?

You will need to speak with a Gartner exhibitor sales representative. If you know who this is, you can reach out to the representative directly. If you are not aware of the representative for that space, email exhibit@gartner.com.

Are there any speaking opportunities at the conference?

Opportunities to present are generally available at the Gartner conferences. Please fill out the form here and a representative of Gartner Conferences will contact you.

How do I sign up for a Gartner one-on-one meeting?

Gartner one-on-one meetings are available exclusively to paid registered full conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Because of the high demand for these appointments, each attendee may reserve one 30-minute one-on-one with a Gartner expert. Preregistration for one-on-ones and small-group sessions are available through Gartner Conference Navigator, our online agenda-building tool on the following dates:

  • October 29, 2019: Alumni attendees
  • November 12, 2019: All registered attendees 

 

Am I guaranteed the expert of my choice in my one-on-one meeting?

All registered attendees have the exclusive opportunity to speak directly with one Gartner expert in a private 30-minute one-on-one meeting. Because of the high demand for particular experts, sign-up is on a first-come, first-served basis.

 

How do I sign up for roundtables, workshops and other sessions requiring preregistration?

Interactive sessions such as roundtables, workshops and Meetups are available exclusively to paid registered conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Because of the high demand and limited availability (up to 12 marketers per session), we recommend you register in advance for these unique sessions. Preregistration is available through Gartner Conference Navigator, our online agenda-building tool on the following dates:

 

  • October 29, 2019: Alumni attendees
  • November 12, 2019: All registered attendees 

 

Is there a list of Gartner experts who will be available at the conference?

Yes, we will have a Gartner expert guide with the list of our experts and the key areas with which they can assist clients. Please check back for the guide.

 

Are there any restrictions around Gartner one-on-one meetings?

Gartner one-on-one meetings are not available for vendor briefings or product demonstrations with experts. The expert reserves the right to stop the meeting if this situation occurs. Clients interested in briefing analysts may contact the Vendor Relations department by emailing vendor.briefings@gartner.com to schedule a meeting following the conference.

How do I register for the conference?

Please visit Gartner Identity & Access Management Summit or contact the Gartner Conferences team at +1 866 405 2511 . If you are a Gartner Executive Programs Member, please contact your service delivery associate to register. 

 

What if I’m having trouble logging in to my gartner.com account?

Resetting your credentials can be done online. Please follow the links and instructions on the login page.

 

Where is Gartner offering special hotel room rates?

As a conference attendee, you have exclusive access to special hotel room rates at the following hotel when you book through Gartner:

Caesars Palace: $189 per night

Please note that room rates are subject to applicable taxes and resort fees per night. 

Availability at the special hotel room rate is limited, and we encourage you to make your reservation as soon as possible. The deadline to reserve a hotel room at the special rate is 5:00 p.m. EDT on November 18, 2019. Discounted rates aren’t guaranteed after this date.

 

How do I make a hotel reservation?

First, you’ll need to register for the conference before you can book your hotel room. Hotel reservations can then be made by signing into your registration profile and selecting “Book Hotel.” You can also contact the Gartner Conferences team for assistance.

Reservations must be made individually and only by registered attendees. Provisional reservations are not permitted. If you are attending as team and would like to stay together, please email the Gartner Conferences team for additional information.

Please note that reservations at the special Gartner rate can’t be made directly with the hotel. Calls to the hotel will be redirected to the Gartner Conferences team.

 

Is a minimum night stay required?

A two-night minimum stay is required.

 

Are rooms available at a government rate for public-sector attendees?

Gartner offers a limited number of rooms at the GSA per diem rate for qualified United States government officials and military travelers. All reservations made at the government rate are subject to review, and a valid government or military ID will be required at check-in for the hotel to reconfirm your eligibility to receive the per diem rate.

Government room rates are quoted at the current GSA per diem rate and are subject to change if GSA rates are adjusted by the government.

If the public sector rate is no longer available, you’ll be offered a room at the commercial rate. If you choose to book at the commercial rate, the price can’t be adjusted, regardless of your public sector status. The rate listed in your confirmation email will be the rate you will be charged by the hotel.

 

How do I change or cancel my hotel reservation?

If you need to change or cancel your hotel reservation prior to 5:00 p.m. EDT on November 11, 2019, simply sign into your registration profile and select “Edit Reservation” or email the Gartner Conferences team. If you need to change or cancel your hotel reservation after this date, you’ll need to contact the hotel directly.

 

What is the hotel cancellation policy?

Reservation cancellations made prior to 5:00 p.m. EDT on November 11, 2019 will not incur cancellation fees. After 5:00 p.m. EDT on November 11, 2019, the hotel will charge a non-refundable deposit of the two night minimum stay, including applicable taxes and resort fees, to the credit card provided at the time of booking. The rate provided at the time of booking and listed in your confirmation email will be the rate charged by the hotel for your non-refundable deposit. Government rate rooms will not be charged until check-in and are subject to the same cancellation policies outlined above.

Failure to check-in on your scheduled arrival date will result in the cancellation of your entire reservation and will be subject to the cancellation penalty.

Please note, if you cancel your conference registration you will need to cancel your hotel reservation separately. 

 

I received a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam?

Gartner Conferences will always provide notice to attendees and exhibitors when using a third party provider, such as George P. Johnson (GPJ), as part of the conference administration. Please note, many of our exhibitors and delegates have been contacted by an organization called Exhibitors Housing Management claiming to be affiliated with Gartner. This is a scam and Gartner is in no way affiliated with EHS. If you have registered as an attendee or exhibitor for a Gartner conference and you receive an email from a third party provider claiming to be contacting you on behalf of Gartner Conferences, please contact the Gartner Conferences team to verify the third party provider prior to responding. 

 

Who do I contact if I have additional questions?

For additional assistance, please contact the Gartner Conferences team at +1 866 405 2511 . You can also access a list of our global numbers here.

 

 

When will I have access to documentation?

Registered attendees will be informed via email as conference documentation becomes available on Gartner Conference Navigator. This email will include step-by-step instructions to access presentations and select audio-recorded sessions.

Are there returning attendee benefits?          

Yes, all returning attendees have access to exclusive benefits.*

Alumni benefits bump you to the head of the line for important conference features:

 

  • Priority access on October 29, 2019, at 1 p.m. EST, for Gartner one-on-one meetings, workshops, roundtables, Meetups and other sessions that require preregistration through Gartner Conference Navigator
  • Alumni discount of $350 and a welcome packet on-site
  • View full benefit details

 

*Benefits apply to returning attendees for Gartner Identity & Access Management Summit only. Alumni benefits may vary for other Gartner Conferences.

What should I do as a first-time attendee?

  • Before you arrive, build your agenda using Gartner Conference Navigator (on your desktop or via our mobile app).
  • Make sure your profile is complete to get the best from our profile match feature. Share information about your interests and priorities to discover the sessions that are the best fit for you.
  • Be sure to register in advance for any roundtables, Gartner one-on-one meetings or workshops you’d like to attend. We also have networking breakfasts and breaks running throughout the conference to help you expand your network.
  • If you need a hand getting started, contact the Conference Concierge Team for assistance. They can create an agenda based on your priorities, recommend exhibitors to connect with and even schedule your Gartner one-on-one meeting.
  • Join us on the Exhibit Showcase during daily receptions so you can meet with the technology leaders in the space and find the solutions you need.

 

What is the Gartner Conference Navigator app and do I need to download it?

Gartner Conference Navigator is our mobile app (available on Android and iOs) that makes it easy for you to navigate and build your personal agenda. Download from your app store, sign in with your login details and you’ll be good to go. Don’t forget to opt in to receive push notifications while with us to keep informed of the latest conference updates.

 

Is my attendance limited if I am not currently a Gartner Research & Advisory client?

Absolutely not! As long as you have fully paid your registration fee, you have access to all conference activities open to you along with Gartner session documentation. If you’re interested in becoming a Gartner client, you can visit the Gartner Zone to better understand the benefits you’ll receive.

 

Are there limited seating sessions that I need to sign up for?

Yes, you will need to sign up in advance for some sessions like workshops, Meetups and roundtables. If you try to register for a session and it is listed as “full” or “closed,” there is still a possibility you can attend. Once at the conference, find the room for that session and arrive there about 15 minutes before the session starts to have your name added to the waiting list. Spaces will be allocated on a first-come, first-served basis.

 

Bookings open for these sessions for alumni on October 29, 2019, and for the general public on November 12, 2019.  

 

What should I wear?

We suggest comfortable shoes — you’ll be doing a lot of walking from your hotel room to the conference space, from session to session and navigating the Exhibit Showcase. Business casual dress is what most attendees opt for, but we also recommend that you dress in layers as the conference rooms can get chilly.