Akif Khan

Akif Khan

Sr Director Analyst
Akif Khan, Ph.D, is a Senior Director within Gartner Research focused on payment fraud within digital commerce and banking, and on consumer identity proofing. Dr. Khan's areas of expertise include fraud prevention using both rules-based and machine learning systems, behavioral biometrics, device identification and bot mitigation, in addition to traditional and evolving techniques to validate a consumer identity in digital interactions. He also advises clients on prevention of fraud via account takeover.
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Tuesday, May 11, 2021 / 11:45 AM - 12:15 PM EDT
Ask the Expert: Crafting a Compelling Story to Influence Stakeholders.

Great stories don't simply roll off "silver tongues"... they're engineered. And as engineers you have the capacity to be great story tellers. In this session you're walking into a storytelling clinic, working with one of Gartner's top "Story Doctors", bring your story, the doctor is in.

Tuesday, May 11, 2021 / 01:15 PM - 02:00 PM EDT
Practitioner Roundtables: Balancing Act: Customer Experience. Revenue Protection. Regulation

This case study led peer discussion will address how to manage user sessions at a resource level to ensure great customer experience, while protecting revenue and maintaining compliance with regulatory and contractual obligations. Participants will have the opportunity to discuss what they have experienced in their organizations and share additional ideas that have worked for them

Wednesday, May 12, 2021 / 11:45 AM - 12:15 PM EDT
The State of Identity Proofing and Affirmation

Obtaining confidence in a customer’s or employee's identity is the foundational starting point of remote interactions for most organizations. IAM leaders must understand the current state-of-the-art, balancing assurance needs with friction in the UX, while orchestrating multiple tools and becoming aware of accuracy and bias.

Wednesday, May 12, 2021 / 01:15 PM - 01:45 PM EDT
Ask the Expert: Can you Prove Someone's Identity Online?

Obtaining confidence in someone's identity online is the foundation of many customer and employee interactions. Join this open discussion to find out about the advantages and disadvantages of different approaches to ascertain the most appropriate solution for your business requirements.

Wednesday, May 12, 2021 / 03:30 PM - 04:00 PM EDT
How to Choose an Identity Proofing Vendor

Proving the identity of customers or employees in digital channels is a challenging task that bad actors try to subvert. IAM leaders must be aware of how to differentiate between vendors offering such services, and carefully define their full scope of requirements in order to implement a solution that delivers on organizational needs with respect to identity assurance, CX, compliance and cost.

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