Experience the difference. Meet your peers, talk with analysts, build your network and turn insights into action.
Roger Williams
Distinguished VP Analyst
Gartner
Speaker Topics
- Generative AI, Agentic AI and AI
- IT Operations Management
- Leadership, Organizational and Cultural Change
- I&O Maturity, Strategy and Process Improvement
- Reliability, Resilience and Recovery
Speaker Bio
Roger Williams is a Maverick and creative thinker about technology topics with a unique blend of operational experience, framework knowledge and a relentless focus on improvement. He covers the future of I&O and implications of AI for I&O, technical debt and managing infrastructure lifecycles, I&O metrics, CMDB tooling and practices, IT asset management (ITAM) tools and strategies, IT asset discovery and IT service dependency mapping tools, and quantum computing. Mr. Williams' focus is on helping clients get more value from their technology investments now and in the future.
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Sessions
Tuesday, December 08, 2026 12:30 PM - 01:00 PM PST
Reframe Technical Debt as AI Execution Risk for Infrastructure and Operations
Roger Williams,
Distinguished VP Analyst, Gartner
As AI moves from pilots to production, I&O constraints increasingly determine whether AI initiatives can start, be trusted and scale cost‑effectively. This session explains why not all I&O technical debt affects AI equally and how treating I&O constraints as AI execution risk — rather than routine cleanup — enables better prioritization and sequencing of remediation. Heads of I&O will learn how to identify which issues block AI entirely, distort outcomes, or quietly erode ROI and what to address first to deliver sustained AI value.
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Wednesday, December 09, 2026 09:00 AM - 09:30 AM PST
Strategic Roadmap for Platform-Centric IO
Roger Williams,
Distinguished VP Analyst, Gartner
I&O is being routed around — first by the cloud, next by AI agents provisioning at machine speed. Forty years ago, desktop publishing did the same to printing, breaking a profession's monopoly on its own craft. The people who thrived built the platform every communicator today stands on. This keynote reads that history as a strategic roadmap for platform-centric I&O: where your organization stands, what the next era demands, and why I&O's expertise is vital to enterprise success.
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Wednesday, December 09, 2026 03:45 PM - 05:15 PM PST
Workshop: Maximize the Value AI Agents Deliver Through Your IO Operating Model
Roger Williams,
Distinguished VP Analyst, Gartner
AI agents are on track to be the biggest disruptor of I&O since the cloud, yet many organizations are not getting tangible business value from AI agent investments. This workshop will equip you with a grounded view of the value opportunities your I&O function should focus on and how to best act upon them.
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Thursday, December 10, 2026 10:15 AM - 10:45 AM PST
Go Beyond with Continuous Operations
Roger Williams,
Distinguished VP Analyst, Gartner
Business needs for resilience and agility go beyond traditional expectations, and I&O's approaches to providing them no longer work. Continuous operations delivers uninterrupted IT offerings with minimal costs and risks. This session will equip you with a clear vision on what that means for your I&O function and practical steps to take towards achieving it.
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