Melissa Hilbert is a Director at Gartner. Ms. Hilbert is responsible for the Sales Performance Management (SPM) agenda within the CRM for sales research agenda including the SPM Magic Quadrant and Critical Capabilities. She has extensive knowledge of SPM systems and processes including sales incentive compensation, quota management and territory management. She has additional expertise in sales enablement processes, sales enablement tools and sales analytics. She also covers SFA/CRM tools and high level strategy.