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It's not how much you spend... it's how well you invest!
Even in these unsettled economic times, spending on CRM is skyrocketing. Clearly companies recognize that loyal customers are the key to their success and profitability. And yet, for all the money that is being spent on CRM strategies and technologies, fully half of these projects will fail to deliver a positive, measurable business return. How do you make sure that doesn't happen to you? Gartner's CRM Webcast 2001 Customer Loyalty - The Key to Profitable Growth 11 a.m. - 2 p.m. EDT (8 a.m. - 11 a.m. PDT & 16:00 - 19:00 GMT) September 20, 2001 - Live on the Web! This free Webcast features highlights from five selected sessions from the Gartner CRM Summit Fall 2001 in Orlando, condensed into three hours. Participants share in some of the Summit's key CRM analysis and actionable advice, delivered in an interactive program via streaming video and audio technology. Convenient from any desktop, you'll engage in live Q&A with Gartner analysts, and take part in audience polling and instant feedback. Get Gartner's world-renowned CRM expertise boiled down into five, crisp presentations |
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Additional Gartner Analyst Participants Jeff Golterman, Scott Nelson, Colleen Amuso, Adam Sarner A multifaceted, interactive experience. Your Web browser becomes a front row seat at the Gartner CRM Webcast event. Our user-friendly interface seamlessly combines presentation content, live streaming audio and video, and real-time messaging with our CRM analysts, in one unique multi-media experience. Live Q&A You'll be able to submit questions to a team of Gartner analysts at any time during our Webcast. This is a no-holds-barred program, and tough questions are strongly encouraged! Responses to your individual questions will be displayed in the messaging of the interface. Real-Time Feedback Throughout the Webcast, Gartner analysts will be providing minute-by-minute feedback and insight on many relevant and critical CRM issues. This is accomplished through ongoing, interactive polling with Webcast participants during presentations. Polling results will be displayed on your desktop in chart or graphical form for easy interpretation and understanding. Webcast Technology Requirements You probably have everything you need to participate in our Webcast already on your Web browser. All that is required is a PC equipped with a Java-enabled Web browser running on Windows 95, 98, 2000, or NT. Streaming media is delivered either through RealNetworks RealMedia Player, or Microsoft Windows Media Player. All content including audio is delivered through your existing Internet connection so there is no need for a separate phone line to receive the audio portion of our Webcast. (A minimum 56K connection is recommended for best viewing of live video.) You can view and review again! Registered participants for the live Webcast will have access privileges to an archived recording of the Webcast via the same password. So whether you participate live, or miss the premier on September 20th, you'll be able to benefit from this important content at your own convenience, and to share with your colleagues. Whether you're in marketing, sales, IT, customer service, or the corner office, the CRM Webcast 2001 covers the issues and topics that can spell the difference between success and obsolescence. |
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