Gartner announces winners for its 2003 CRM Excellence Awards On 8-10 September 2003, at the Gartner FALL CRM Summit 2003 in Los Angeles, California, Gartner will present the annual recipients of the Gartner CRM Excellence Award. Eligibility extends to both Gartner clients and non-clients who demonstrate excellence in the area of CRM. Two awards will be presented: one for small-to-midsize enterprises (revenues of up to US $500 million and up to 1000 employees) and one for large enterprises (revenues greater than US$500 million and more than 1000 employees). In any business environment, what counts are results, especially when it comes to CRM. Companies worldwide are implementing processes and technologies that allow them to know the difference between a satisfied, a loyal and a profitable customer, and to act accordingly. 2003 Winners! Six companies have been selected as finalists in the two award categories (small-to-midsize and large enterprises), based on how well their CRM Excellence Award Applications met the Eight Building Blocks of CRM as determined by the Gartner CRM analyst community. These finalists will present their stories at the Gartner CRM Summit, 8-10 September 2003, in Los Angeles where the award winner in each category will be selected based in part on the input from the conference audience. Small to Mid-size Enterprise GSI Commerce Large Enterprise City of Baltimore The Gartner CRM Excellence Award is given to organizations that excel in customer relationship management (CRM). Previous CRM Excellence Award Winners include British Columbia Automobile Association (BCAA) and Grupo Financiero Bital. Their outstanding achievements in CRM were judged according to The Eight Building Blocks of CRM Excellence.