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	Orlando, Florida  ·  8-12 October 2001
	In order to view and download on-line documentation, you must be a registered attendee of the event and sign in to your account on gartner.com.   > Monday, 8 October   > Tuesday, 9 October   > Wednesday, 10 October   > Thursday, 11 October   > Friday, 12 October        Monday, 8 October 9:00 - 10:30 AM      11A Gartner Mastermind Keynote: How do you Know when You're Being Strategic? 10:30 - 11:20 AM      13A Mastermind Panel: Future Technologies 11:30 AM - 1:00 PM Break 1:00 - 2:00 PM 14I Lead Presentation: Internal Service Management: Hard Realities, Practical Responses 14C Lead Presentation: Emerging Trends and Technologies Scenario 14L Lead Presentation: Healthcare Scenario 14B Lead Presentation: The Small and Midsize Business Scenario 14F Lead Presentation: Business Intelligence Scenario: Making the Data Make Sense 14A Gartner 360, Sourcing 14G Lead Presentation: The Gartner Networking Scenario 14H Lead Presentation: AD Scenario 14J Lead Presentation: Knowledge Management Scenario 14K Lead Presentation: Technology Drivers for E-Business and Global Computing 14E Lead Presentation: Isn’t XML Finished Yet? 14D IBM: Going on the Offense 2:30 - 3:30 PM 15A Lead Presentation: CIO Agenda: Leading in the IT-Enabled Business 15C Lead Presentation: Mobile and Wireless Computing: The Next User Revolution 15D Lead Presentation: Higher-Education Scenario 15F Lead Presentation: Securing the Infocosm 15G Lead Presentation: The Future of Servers 15J Lead Presentation: The Net Behind the Internet 15I Lead Presentation: Content Dominance: Surviving the Onslaught 15B Lead Presentation: Web Services Scenario: Software as a Service Comes Alive 15L Lead Presentation: Software Portfolio Analysis: Checking Application Vital Signs 15K Lead Presentation: The Cost Management Scenario 15H Lead Presentation: IT Service Megatrends 2001: Who Will Play? Who Will Pay? 15E Lead Presentation: Gartner CRM Vision: Business and Technology Strategies for More Profitable Customer Relationships 4:00 - 5:00 PM 16K Lead Presentation: Mobile Commerce Business Scenario 16E Lead Presentation: E-Government Scenario: To “E” or Not to “E” 16C Lead Presentation: ASPs Phase Two: The Stealth Years 16A Lead Presentation: The Grand Unified Theory of Internet Security 16G Lead Presentation: Financial Services Scenario: The Dinosaur Awakens 16B Lead Presentation: Using Trust as a Weapon for Competitive Advantage 16D Lead Presentation: C-Commerce Scenario: Surviving the “New” Economy 16H Lead Presentation: Distributed Computing Scenario: Pain in the Personal Domain 16J Lead Presentation: Networked Systems Management Scenario: The Enterprise and Beyond 16F Lead Presentation: IT Asset Management: The Changing Landscape 16I Lead Presentation: The E-Workplace Scenario: Managing Diversity 16L Lead Presentation: Sourcing Goes Strategic: Raising the Bar on Value Delivered    Tuesday, 9 October 8:00 - 8:45 AM 21A Mastermind Interview: Craig Barrett, President and CEO of Intel Corp. 9:15 - 10:00 AM 22A Mastermind Interview: Carly Fiorina, Chairman and CEO, Hewlett-Packard 10:30 - 11:30 AM      23G Outfitting the Frontline: Phones, PDAs and Strategies for Use 23A Lead Presentation: Architecture and Planning for the Zero-Latency Enterprise 23E Panel: The Future of Messaging 23H Computer Associates: New Business Model 23F The Future of Storage Networking 23D The SCM Scenario: Supply Chain in the Connected Economy 23J Evaluating Security Vendors and Determining Total Costs Using the PKI Example 23I Financial Services CRM: Moving Toward an Enterprise Approach 23C E-Government Architecture 23K Voice over IP: A New Application for Your Data Network 23B How Web Services Mean Business 23L ERP II Vendors: Natural Selection Continues 11:30 - 1:00 PM Break 1:00 - 2:00 PM 26F Enterprise Portals: Grown Up and Ready to Take on the World 26L Industry Trends and Directions Scenario 26G The Edge Economy 26I Value Chains: Extending the Enterprise 26H Microsoft: After the .NET and DOJ Dust 26K Network Service Providers: Stepping Up to the E-Business Challenge? 26A Lead Presentation: The Convergence Industry Landscape 26C Web Services Security 26E Data Warehousing Scenario: Cost of Infrastructure vs. Opportunity Loss 26B Human Capital: Doing More With Less 26J PC Hardware: Desktops, Notebooks, and PDAs — Fast Machines for Fast Times 26D Write Once, Work Anywhere Application Development Strategies 2:30 - 3:30 PM 27F Use XML to Channel the Flood of Web Content 27L Successful Sourcing Strategies: What’s In, What’s Out 27G Security in the Convergence Landscape 27B HIPAA: An Industry Progress Report 27A Lead Presentation: Business Applications for the Real-Time Enterprise 27D Service-Based Organizational Design and Governance 27C E-Learning in a Connected World 27H Building Composite Applications 27J The Role of Customer Analytics in CRM 27I PC Procurement: Saving Money the Hardware Way 27K Sun Microsystems: From Systems to Software and Back Again 27E Secure Messaging and Document Delivery: Protecting Content, Authenticating Users 3:30 - 5:30 PM Break 5:30 - 6:30 PM 29G Innovative Techniques for Fighting Information Overload 29L Microsoft Licensing and Pricing: You, Too, Can Pay Forever! 29D Boom or Bust — How to Be Agile Enough to Survive Both 29E Attention Vendors: SMB Wants and Needs 29K AD Collaboration: Methods and Project Management 29J BSP: When ASP and BPO Collide 29C Service Aggregators: The ESP Evolution 29F The NSM Big 4: Dinosaurs or Dynamos? 29I Collaboration and KM: What Does It Take? 29H Intel: Beyond Microprocessors 29B “Localizing” Your IS 29A Lead Presentation: Individual and Corporate Privacy 7:00 - 8:00 PM Disaster Recovery, Crisis Management and Business Continuity Planning Town Meeting    Wednesday, 10 October 8:00 - 8:45 AM 31A Mastermind Interview: Steve Ballmer, CEO, Microsoft Corporation 8:45 - 9:30 32A Mastermind Interview: Michael Capellas, Chairman and CEO, Compaq Computer Corp. 10:00 - 11:00 AM 33K Reality Bites: Real Infrastructure for Real E-Enablement 33C Enterprise IT Architecture: Foundation for Efficiency and Effectiveness 33B Internet Scenario: The Action Moves to the Edge 33D Supporting Streaming Media and Content Distribution Without Killing Your Network 33L Software Configuration Management: Microsoft and Beyond 33J Managing ASPs: Is It Possible? 33F Wireless Financial Services: Technology Catching Up to the Hype 33H Users, Users Everywhere: Making Order Out of Chaos 33I Corporate E-Learning: Transform Your Enterprise 33G E-Government 360° 33A Legacy Software: Junkyard Wars for Web Services? 33E Oracle’s E-Business in Transition 33N The "How-to's" of Business Recovery Planning 11:30 - 12:30 PM      34F The Future of Collaboration: Interpersonal to Interenterprise 34J .NET vs. Java: Competition or Cooperation? 34K Evaluating ESPs: One Pick Per Contract — Make It the Best 34E From E-Business To Real-Time Business: Growth Strategies and the Real-Time Enterprise 34M The Hewlett Packard/Compaq Merger: Picking the Winners & Losers 34l Channel Strategies for SMB-Focused Vendors 34C Protecting Corporate Intellectual Property Through Digital Rights Management 34D AOL/Time Warner: Ready to Take on All Comers 34B Creative Cost Containment 34H The Evolving Enterprise Data Center 34G Network Equipment Vendors: The New Battlefield 34A Exploiting the Power of Communities 34I The Cost of Being Connected: A Potential Budget Disaster 12:30 - 2:00 PM Break 2:00 - 3:00 PM 37J Cisco: Has the Star Lost Its Shine? 37D Working With the Executive Team: Learnings From Effective CIOs 37I Technology-Enabled Selling: What Can It Do for My Organization, and How Do I Proceed? 37K Searching, Personal and Probing Questions: How Users Find What Matters 37A Mobile Device Management and Synchronization: Take Control or Lose Control 37E The ERP II Scenario: The Virtual Process Model 37B E-Business Infrastructure Operations 37C Content Management for Academic E-Learning 37F Resource Management: The Linchpin of Workforce Planning 37L The Innovation Cycle and the Speed of Change 37G Tearin’ Down the Wall: AD and Ops Together 37H Business Activity Monitoring: Application Integration’s End Game 37N The Effect of E-Business on Business Continuity Planning 3:30 - 4:30 PM 38E Windows 2000 Migrations: Are We There Yet? 38I Sharing Insight: XML Best Practices From the Vertical Industries 38B Managed Security Services: Taking Advantage of an Emerging Market 38L Content Monitoring: When Privacy and Due Diligence Collide 38K New Funding Paradigms: Making the Transition 38G SCM Vendors: Mortals, Mutants and Titans 38C The Business Intelligence Paradox 38D Latin America IT Trends - Out of Turmoil Comes Strength 38A The Business of Content Management 38F Creating Sustainable Interbusiness Processes 38H Instant Messaging, Presence, Hailstorm: Microsoft and AOL Face Off in the Battle for the Internet 38J Get Serious About Sourcing: Adopting New Rules and Roles 38N Cybercrime Incident Response Teams: CIRTs and Why You Need Them    Thursday, 11 October 8:00 - 8:45 AM 41A Mastermind Interview: Scott McNealy, Chairman and CEO, Sun Microsystems 9:30 - 10:30 AM 42K Wireless WANs and LANs: Even Superman May Be Caught by This Bullet 42B Client Panel: Best Practices in Advanced Technology Management 42C Software Quality: Necessity for Mobile Computing? 42A Health Plan Automation: Breaking the Bottleneck 42L Virtual Teaming: Tips, Tools and Techniques for High Performance 42F Optimizing the Information Asset in FSPs: From Sourcing Through Delivery 42J Enabling the Services Value Chain 42E Windows and Office for Client Computing: Charting Your Course 42H Industry Panel: The Chief Knowledge Architects 42G Human Capital Management in the Public Sector 42I IT Asset Management: Linking the Asset and the Integrity of Service 42D The Internet Data Center Revolution 11:00 AM - 12:00 PM 43I Peer-to-Peer and “Edge” Technologies 43L Windows in the Enterprise: Looking Beyond Windows 2000 43A “Liquid Content”: An Architecture for Successful Digital Multichannel Content Distribution 43H ERP II Deployment: Maximizing ROI 43C High-Availability Networking: Toward Zero Downtime 43F The Effect of E-Business on Business Continuity Planning 43E Outsourcing Applications Services: Emerging Delivery Models and Trends 43G Putting XML to Work: The Application Developer’s Perspective 43D Application Server Scenario: From Stovepipes to Services 43B Reinventing Organizations at Hyperspeed: Change, Culture, Technology 43K Government Sourcing: The Imperative for Delivering Enterprise Value 43J The Challenges of Implementing a Data Warehouse to Achieve Business Agility 12:30 - 3:00 PM Break 3:00 - 4:00 PM 47E E-Commerce Technologies 47I Directory Services: Where Are We Heading? 47K Content Technologies: Protecting Your Assets 47L SMB IT Budgets: How to Get More for Less 47G Security on the Run: Mobile and Wireless Security 47F The C-Commerce Road Map: The Path to C 47C Telecom Services ASPs — How Real and Practical for Enterprises? 47A Services-oriented Development and the Integrated Services Environment: SODA With ISE Rules Web Services! 47B Broadband Access and Optical Ethernet: Is the Last-Mile Problem Finally Solved? 47D Customer Service and CRM: Warp Speed Ahead 47J Sourcing Continuous Improvement: It Can Be Done! 47H PC Service and Support: Differentiator in a Commoditized Market 4:30 - 5:30 PM 48C Application Design, Integration and Strategies for Wireless and Non-PC Devices 48G Web Services Infrastructure and Architecture 48I 2001: An Optical Odyssey 48D Contracting for Innovation: A Practical Approach 48B Collaborative Workforce Applications and Strategies 48F Mobile Business Markets: What Can’t Users Live Without? 48L Packaged BI Applications: Friends or Foes? 48H Internet Payments: From Web to Wireless 48A Higher-Education Enterprise Portals: Putting the Pieces Together 48E Content Dominance Through Web Content Management 48J How in the World Do You Build a Global Network? 48K CSD Scenario: Untangling the Self-Support Web 6:00 - 7:00 PM 49C Secure Virtual Private Networks for Remote and E-Business Access 49A SAP: Sinking, Swimming or Soaring? 49J Get What You Pay For: Successful Mobile, Remote and Wireless Contract Negotiations 49F Impact of BPM on AD 49D The Present and Future of XML Database Technology 49G Business Process Outsourcing Issues and Options 49I Small Business Enterprise ASPs: In Your Future? 49B Software Negotiations: Can You Really Have a Win-Win Deal? 49E Workplace Investments: The Hard Return on Soft Initiatives 49L Business-to-Business Integration: Beyond the Walls 49K Digital Dozen 2007: Healthcare’s Information Technology Radar Screen 49H Using Pay and Performance Management as a Strategic Weapon    Friday, 12 October 8:00 - 9:00 AM 51G Business Process Management: Serious About Processes? 51H XML Standards for Web Services and Dynamic Business Webs 51J In the Wake of Irrational Exuberance: What’s Ahead for Financial Services 51E Client Computing Best Practices: Keeping the Inmates from Taking Over 51F What are the Technology Opportunities in Care Management? 51C CRM Vendors and Service Providers 51D Enterprise Server Selection 51B AD in Transition: From Legacy to the Internet 51A Smart Cards and Biometrics 51I Knowledge Workers: Tapping Into Top Talent 51K Network Management: Keeping the Network Working for Business 9:30 - 10:30 AM 52G Gartner 360°: IT Architecture and Value 52I Mobile E-Business Case Studies 52E SCM Deployment: Maximizing ROI 52B "It's About the People!"—A CIO's Story on Building a High Performing Organization 52D Enabling the Product Value Chain 52F Contact Centers: Opening the Door to E-Business 52J InfoSec TCO: The Risk Trade-Off 52K Wireless E-Mail and Messaging: You Can Take It With You 52C Public Sector Knowledge Workplace: Now or Never 52A Network Security: Staying on Top of the Explosion 52H Integration Brokers: Market, Vendors and Trends 10:00 AM - 12:00 PM 53H The Current and Future State of the Application Integration Middleware Market 53K Hosted Development Services: Fad or Reality? 53J Mobile and Wireless Portal Vendor Selection Process 53G Extranets and the Internet: The Next Five Years 53D In Through the Outsource: Wireless Portals and ASPs 53B Fast-Track Outsourcing 53F Opportunity in the Face of Adversity: Investing in Technology Markets 53A Reducing Network Costs Through TCO 53C CEO and CFO Perspectives on IT 53I Selective Outsourcing and Networked Systems Management 53E Thin Client: Is Thin In?	Orlando, Florida 8-12 October 2001 Register Now Hotel & Travel Information Agenda & Programs One-on-Ones ITxpo Brochure (PDF) Documentation Live Webcasts Symposium/ITxpo Worldwide
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