Entergy Services, Inc. Selected as Gartner "TOP" Award Winner of 2004
Winner Announced at Gartner Symposium/ITxpo 2004
SAN DIEGO, CA. March 30, 2004 — Gartner, Inc. today announced that Entergy Services, Inc. is the winner of the Gartner Technology, Organization and Process (TOP) Performance Award. The award was presented here at Gartner Symposium/ITxpo 2004.
Gartner recognized Entergy for its ongoing commitment to continuous improvement and performance management throughout its organization.
"Entergy and its primary service provider, SAIC, are committed to using measurement programs to continuously monitor their service delivery," said Jack Mazza, group vice president at Gartner. "By measuring annually both their IT infrastructure costs and end-user satisfaction, Entergy and SAIC have worked closely together to achieve a 'Best in Class' status ranking for three years from the Entergy end-users. Entergy also has an internal goal to be in the top 25 percent of its peers in the Gartner benchmark database, and develops specific action plans to meet that goal."
Entergy Services, Inc. and SAIC have used Gartner's benchmarking services for many years, measuring both the quantitative and qualitative aspects of their service delivery, thus building a closely aligned partnership in the process. They calibrate alignment between SAIC and Entergy business units quarterly and end-user satisfaction twice a year to continuously monitor service quality.
Gartner TOP Award recipients are selected based on the following criteria:
Ongoing commitment to continuous improvement
Strong IT management skills and a willingness to be measured
Visibility of benchmark results within the organization
Strong partnership between the IS organization and management
Measurement is used as a management tool
Measurement is instrumental to the strategic planning cycle
Significant improvement achieved as a result of benchmarking investment
Benchmark data collected quickly and accurately
Approaching or in the top 10 percent of Gartner Measurement's client database
Past winners of the Gartner TOP award are ExxonMobil in 2003, JP Morgan Chase in 2002, and Air Products and Chemicals in 2001.
Gartner Symposium/ITxpo is the IT industry's largest and most strategic conference, providing business leaders with an insightful look at the future of IT. For more than 10,000 IT professionals from the world's leading enterprises, Gartner's annual Symposium/ITxpo events are key components of their annual planning efforts. For more information about Gartner Symposium/ITxpo 2004, please visit www.gartner.com/symposium or call 1-800-778-1997.
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