IT Glossary



ITOM (IT operations management) software

IT operations management (ITOM) software is intended to represent all the tools needed to manage the provisioning, capacity, performance and availability of the computing, networking and application environment. Gartner divides the ITOM market into 10 major segments that include DBMS, application management, availability and performance, event, fault and log management, network management, configuration management, IT services desk and IT help desk, asset management, job scheduling and other ITOM (which refers to output management software) for tools used to manage hardware peripherals, such as printers.

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