City University of New York Acquires Quality Assurance Services for a Multimillion Dollar PeopleSoft Rollout
"The Gartner team went beyond our expectations, finding ways to save that we had not yet considered."
-- Roosevelt Council, CFO, Georgia Technology Authority
When the City University of New York launched a five-year, multimillion-dollar PeopleSoft rollout, it quickly became one of the largest implementations in ERP history. Gartner Quality Assurance services were engaged to ensure the project was structured and organized to deliver the University's expectations.
- Ensure project compliance with CUNY’s formal requirements matrix
- Reduce and manage risk through standards and best practices
- Ensure each deliverable is complete to invoke its successor tasks
- Apply Gartner objective, unbiased quality assurance methodology
- Put tools in place to assess the quality of the ERP vendor’s recommendations
- Apply findings of Gartner research to reduce risk and improve quality even further
- Established an ongoing quality assurance cycle for each project
- Built activity preparation, activity assurance and activity closeout into each QA cycle
- Developed reusable IP templates to facilitate QA kickoffs and activity end reports to track achievements, progress and issues along the way for fast resolution
