Improved Service Quality Yields $2 Million Savings
Gartner helps a leading information services provider save $2 million using benchmarking and process maturity assessment.
- Migrate the corporate environment and its operating companies to a shared services environment
- Bring the entire service portfolio up to consistent levels of quality
- Benchmarked costs of the data center and network environment as well as staffing and service costs
- Analyzed all services for quality consistency
- Developed a strategy for ongoing IT improvement and change management
- Identified $2 million in cost savings
- Migrated all services up to higher quality levels of quality and consistency
- Used savings to invest in additional opportunities to develop efficiencies
