Performance Optimization






Establishing IT's credibility is a journey that delivers business value at an increasing rate. IT management shifts its focus from implementing standard, effective processes that deliver responsive and reliable basic services to a level of process management maturity that enables IT and business management to refocus on how IT contributes to business performance and value. Gartner's Performance Optimization solutions are oriented along this IT maturity continuum to ensure success at all stages of this journey.







Why choose Performance Optimization for your organization?




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Why Performance Optimization is the right decision



The logic is simple. Just like the solution.

Performance of IT organizations and initiatives is under ever greater scrutiny.
Measurement of IT performance is being driven by internal initiatives such as shrinking IT budgets, the need to demonstrate business value and corporate compliance requirements. Gartner's proven and continually improved Gartner Performance Optimization methodologies and best practices can be implemented across many dimensions of your organization.

External service providers excel at IT process-based performance management — is your organization as adept?
Performance improvement through process management is becoming an enterprise-wide critical success factor. Gartner's consultants utilize a baseline view of process-related capabilities coupled with recommendations for improvement which accelerate your organization's efficiency and effectiveness.

Your end users are expecting and demanding service excellence so how will they know it when they see it?
Proactively managing business management's perceptions and expectations of IT through communication of improvement is crucial in today's competitive IT environment. From CIO Dashboards to IT Balanced Scorecards to customized end user surveys, Gartner's Performance Optimization methodologies can assist you in "getting the word out" on your achievements.

There is more to excellence in IT delivery than meets the eye.
Critical "behind the scenes" efforts by your staff are necessary to achieve seamless delivery of IT services. Gartner Consulting's unparalleled expertise in service catalogue development, chargeback and service level development/management can ensure end-to-end IT delivery excellence.

The advantage of Gartner's third-party, independent focus
Your Gartner Consulting team is aligned with your objectives and does not recommend self-serving implementation scenarios. We objectively review the relevant elements of your IT performance continuum and return actionable recommendations for improvement — without bias.


Applied Solutions.



BENCHMARKING SOLUTIONS
Benchmarking solutions use state-of-the-art tools and high-quality data from the world's largest database of IT performance metrics to compare all or some of your IT function to similar organizations.

No two solutions are the same. All of our engagements are highly customized to deliver results that meet your specific business needs.


Optimization Solutions
  • Identify opportunities for cost savings
  • Drive out inefficiencies
  • Address demands for operational budget reductions
  • Demonstrate business value of IT
  • Deliver incremental value post merger or acquisition

Decision Solutions
  • Identify opportunities to reduce costs
  • Improve performance
  • Find working capital to fund capital investments
  • Make major work process changes

World Wide Benchmarking (WWB) Service
  • Compare customized IT cost, performance and trending information vs. similar companies
  • Unlimited inquiry access to WWB consultants

Price Benchmarking Service
  • Evaluate IT service offerings relative to market price
  • Applicable for both service recipients and external service providers
For more information on Benchmarking Solutions, click here.



IT PROCESS REENGINEERING — The results are clear
A global financial firm performed a multi regional ITIL maturity assessment for the purpose of establishing a mature service model similar to those offered by IT outsourcing organizations.

The Results:
A comprehensive business process outsourcing (BPO) service model was developed to achieve operational excellence, increase service delivery capabilities and facilitate synergies and a continued logical consolidation across six data centers in the United States and EMEA, leveraging the ITIL best-practices framework and a capability/maturity approach.


SERVICE MANAGEMENT — The results are clear
The shared service organization of a global aerospace and manufacturing conglomerate needed to actively compete for internal service delivery business with external service providers. Gartner worked with the president of shared services and its IS organization to develop a service catalog and supporting organizational elements, in order to better communicate its offerings and associated value propositions.

The Results:
From performing an organizational assessment, designing the detailed service catalog, and mapping services to supporting IT processes, Gartner collaboratively developed a customer-centric service delivery model that supports the timely delivery of quality technology-enabled service offerings. The engagement also utilized leading Gartner analysts to identify future technologies that could be used and leveraged in the service offerings.


PERFORMANCE MANAGEMENT — The results are clear
A leading healthcare provider wanted to augment its internal operational reporting with measures that demonstrate strategic value of IT and to ensure that IS was managed consistent with business goals.

The Results:
A goal-oriented IT Balanced Scorecard was developed in which 24 goals supporting three mission themes were agreed to by the senior leader team and 48 measures were developed jointly with internal analysts. The implementation plan for a first iteration scorecard occurred within 3 months.




Get the attention you need. And deserve.



Gartner consultants are ready to answer your questions and get you on track to clearer results. Contact us at consultinginfo@gartner.com to learn more about the ideal Gartner Consulting Performance Optimization solutions for your unique challenges.











    Success Factors for Reengineering IT Processes
12 April 2006

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