Gartner established a strong program charter and business case for a major administrative business transformation initiative. Project assurance, procurement and negotiations support enabled a smooth rollout.

Business Challenges

• Business practices and processes are not meeting growing student needs
• Financial pressures require academic and administrative support efficiencies
• Aging technology poses business risks as well as limits ability for strategic decision making

Approach / Differentiation

• Independent and unbiased advise
• Higher education experience and knowledge of collaborative university culture
• Breadth and depth of resources to "reach back" for subject matter experts as needed

Results

• System implemented within desired timeframes and budget
• Consolidated business processes to enhance student-facing functions
• Streamlined financials management functions
• Facilitated overall agility and effectiveness in strategic decision making
• Provided platform for making addition business process improvements
• Mitigated technology obselescence and associated risks