Establishing a Strategic Roadmap
A compelling vision for future administrative support services needs to accommodate both departmental and enterprise perspectives. Gartner provided independent thought leadership in developing a strategic road map to enable achievement of the university's vision.
- Address the administrative support requirements for 36,000 undergraduate students, 15,000 graduate students and 29,000 University employees
- Enhance service delivery capabilities
- Support the university’s strategic direction
- Assessed the applications portfolio as well as the university’s information security and disaster recovery plans
- Provided oversight for ITIL implementation
- Evaluated existing infrastructure services and its supporting processes
- Delivered a strategic IT direction
- Supported procurement of new IT process automation tools
- Recommended a CRM procurement strategy
