Gartner delivered a full-scale assessment of administrative computing requirements and IT staffing needs at a US Midwestern college. The subsequent implementation was supported by independent verification and validation.

Business Challenges

• Upgrade administrative computing support for 140,000 students across 53 campuses
• Improve IT leadership, infrastructure and governance
• Drive consensus on common and shared business processes

Approach / Differentiation

• Developed a framework for infrastructure migration planning
• Communicated the business value of the approach to stakeholders
• Provided independent and objective validation for implementation

Results

• Established a firm foundation to accommodate future growth and change
• Put an IT governance model in place to facilitate future investment decisions
• Recommended a shared model that would guide more effective enterprise-wide service delivery