9 August 2006

Metrics and Accountability in Outsourcing

Dale Kutnick,
SVP, Director of Research

Christopher Ambrose, Research VP
Bill Kirwin, Research VP
William Maurer, Research VP
Linda R. Cohen, VP Distinguished Analyst
Roger Arthur Cox, VP Distinguished Analyst

The success of any outsourcing deal depends on using relevant metrics to drive the behavior of the external service provider. Learn how gathering and analyzing outsourcing metrics can help determine accountability as a group of Gartner analysts field a question asked by a client at the 2006 Symposium/ITxpo.

Featured Quote:

"If you're having an issue with a performance measure...you may be able to track it back...to some underlying...technology measure."
Christopher Ambrose, Research VP

Please forward your questions, comments & suggestions to gartnervoice@gartner.com

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