IT Services: Outsourcing

Relevant Dataquest Products

• Dataquest Research Catalog: Business Process Outsourcing Worldwide
  12 November 2009
• Dataquest Research Catalog: IT Outsourcing Worldwide
  12 November 2009
• Dataquest Research Catalog: Services Market Metrics Worldwide
  12 November 2009

Trends

A closer look at the near-term forces moving the market

• Dataquest Insight: The Emergence of Thin-Client-Based Desktop Support Services in Europe
  3 September 2009
• Dataquest Insight: How the Economic Downturn Is Affecting Finance and Accounting BPO, Worldwide
  13 August 2009
• Market Trends: IT Outsourcing, Worldwide, 2009
  7 August 2009
• Dataquest Insight: Sizing the Worldwide Business Process Utility Marketplace, 2008-2012
  16 July 2009
• Market Trends: Unprecedented Opportunity and Change for ERP Outsourcers, Worldwide, 2009
  6 July 2009
• User Survey Analysis: Economic Pressures Drive Cost-Oriented Outsourcing, Worldwide, 2008-2009
  2 July 2009
• Dataquest Insight: SaaS Adoption Trends in the U.S. and U.K.
  29 May 2009
• Dataquest Insight: IT Spending Growth Down but Not Out in 2009
  26 January 2009
• Market Trends: IT Services, Europe, 2008
  19 December 2008
• Market Trends: IT Services, India, 2008-2010
  15 December 2008

Forecast

Taking a long view of market futures

• Dataquest Insight: Downturn in IT Spending Stabilizes and Outlook Improves in 3Q09 Forecast Update
  27 October 2009
• Forecast Analysis: IT Outsourcing Services, Worldwide, 2008-2013, 3Q09 Update
  20 October 2009
• Forecast Analysis: Business Process Outsourcing, 2008-2013, 3Q09 Update
  19 October 2009
• Dataquest Insight: Outsourcing Forecast Assumptions, Worldwide, 2000-2013, 2Q09 Update
  31 July 2009
• Dataquest Insight: IT Services Forecast Assumptions, Worldwide, 2000-2013, 2Q09 Update
  16 July 2009
• Forecast: IT Services, Asia/Pacific, 2008-2013
  25 June 2009
• Forecast: Remote Infrastructure Monitoring and Management Services, Worldwide, 2008-2012
  19 June 2009
• Forecast: Semiconductor Outsourcing Services, Worldwide, 2007-2013, 2Q09 Update
  12 June 2009
• Business Process Outsourcing Worldwide: Forecast Database
  23 September 2009
• IT Management Services Worldwide: Forecast Database
  22 September 2009
• IT Outsourcing Worldwide: Forecast Database
  23 September 2009
• IT Services Market Metrics Worldwide: Forecast Database
  22 September 2009
• Outsourcing Worldwide: Forecast Database
  23 September 2009
• Process Management Services Worldwide: Forecast Database
  22 September 2009

Shares

Who owns the biggest pieces of the market

• Market Share: IT Services Rankings, Worldwide, 2008
  29 May 2009
• Market Share: IT Services, Asia/Pacific, 2008
  28 May 2009
• Market Share: IT Services, Worldwide, 2007, Rankings Update
  13 October 2008
• Market Share: India-Based Providers Post High Growth Rates in IT Services Market, Worldwide, 2007
  21 May 2008
• Market Share: IT Services, Worldwide Rankings, 2007
  9 May 2008
• IT Management Services Worldwide Market Share: Database
  14 August 2009
• IT Services Market Metrics Worldwide Market Share: Database
  14 August 2009
• Process Management Services Worldwide Market Share: Database
  14 August 2009

Hot Topics

Emerging technologies — opportunities for users and providers

• Dataquest Insight: IT Services Market, Nordic Region, 2009
  28 October 2009
• Dataquest Insight: Is Your Managed Service Desk Secure From the Risks of Social-Engineering Attack?
  28 September 2009
• Dataquest Insight: Factors Contributing to Commercial Risk for Desktop Support and Help Desk Outsourcing Providers
  15 September 2009
• Dataquest Insight: What Service Providers Need to Know About Growth Opportunities in Asia/Pacific in 2010
  17 August 2009
• Dataquest Insight: Tough Economic Times Drive Increasing Use of Business Process Utilities in 2009 and 2010
  10 June 2009
• Dataquest Insight: Quantifying the Technology Opportunities Resulting From the U.S. Government Stimulus Act, 2009
  22 May 2009
• SWOT: Convergys, Business Process Outsourcing, Worldwide
  6 May 2009
• IBM Services Revenue Under Pressure but Margins Expand
  24 April 2009
• Dataquest Insight: The Impact of CRM Spending During the Recession
  13 April 2009
• User Survey Analysis: European Customers Confirm Growing Focus on IT Outsourcing and Green IT
  2 April 2009

Competitive Analysis

Leaders, followers and why customers buy

• SWOT: IBM, IT Outsourcing Worldwide, 2009 Update
  17 November 2009
• SWOT: CSC, IT Outsourcing, Worldwide
  22 October 2009
• SWOT: Affiliated Computer Services, Business Process Outsourcing, Worldwide
  23 September 2009
• SWOT: HP IT Outsourcing, Worldwide
  29 June 2009
• Dataquest Insight: Web Platform/Cloud Computing Adoption Patterns in the U.S. and U.K., 2009 and 2010
  16 June 2009
• User Survey Analysis: Challenges and Opportunities Lie Ahead for IT Outsourcing in Sweden
  3 June 2009
• User Survey Analysis: IT Outsourcing to Increase Despite Economic Downturn, Australia and India, 2008-2009
  24 April 2009
• Competitive Landscape: IT Domestic Services, China
  10 April 2009
• User Survey Analysis: Outsourcing, Upper-Midmarket Buyers Embrace Outsourcing, North America, 2008-2009
  7 April 2009
• Competitive Landscape: Business Process Outsourcing, India
  31 March 2009