IT Services: Outsourcing

Relevant Dataquest Products

• Shell's Outsourcing Award Shows Multisourcing Leadership
  3 April 2008
• Dataquest Research Catalog: Business Process Outsourcing Worldwide
  5 May 2008
• Dataquest Research Catalog: IT Outsourcing Worldwide
  5 May 2008
• Dataquest Research Catalog: Services Market Metrics Worldwide
  5 May 2008

Trends

A closer look at the near-term forces moving the market

• Market Trends: Procurement Business Process Outsourcing, Worldwide, 2008
  11 April 2008
• Market Trends: Changing Demographic and Technology Trends Favor CRM BPO
  27 March 2008
• Market Trends: PCs, EMEA, 4Q07
  7 March 2008
• New PCI Process Should Drive More Card Data Outsourcing
  12 February 2008
• Dataquest SWOT: Affiliated Computer Services in the BPO Market, Worldwide, 2007
  11 January 2008
• Dataquest SWOT: Siemens Enterprise Communications, Managed and Professional Network Services, Worldwide, 2007
  4 January 2008
• Market Trends: Human Resources BPO, Worldwide, 2007
  6 December 2007

Forecast

Taking a long view of market futures

• Forecast: HR BPO Services Worldwide by Subprocess, 2006-2011
  31 March 2008
• Dataquest Insight: Impact of Economic Slowdown on IT Services Forecast
  5 March 2008
• Forecast: Enterprise CRM, ERP and SCM IT Services Solutions, EMEA, 2005-2011
  22 January 2008
• Forecast: IT Services in Europe, the Middle East and Africa, 2006-2011 Update
  30 November 2007
• Forecast: IT Services, Worldwide, 2004-2011, 4Q07 Update
  21 November 2007
• Dataquest Insight: Software Support Portfolios, Sybase, North America, 2007 Update
  20 November 2007
• Dataquest Alert: IT Services Forecast, Worldwide, 2007-2011 Update
  9 October 2007
• Business Process Outsourcing Worldwide: Forecast Database
  30 November 2007
• IT Management Services Worldwide: Forecast Database
  29 November 2007
• IT Outsourcing Worldwide: Forecast Database
  30 November 2007
• IT Services Market Metrics Worldwide: Forecast Database
  29 November 2007
• Outsourcing Worldwide: Forecast Database
  30 November 2007
• Process Management Services Worldwide: Forecast Database
  29 November 2007

Shares

Who owns the biggest pieces of the market

• Dataquest Insight: Outsourcing of Data Processing Electronics to ODMs and EMS Firms in Asia/Pacific, 2007
  9 April 2008
• Dataquest Insight: Dell Shifts Global Sales Strategy to Gain Back Market Share
  30 January 2008
• Dataquest Insight: Software Support Portfolios, Oracle, North America, 2007 Update
  21 December 2007
• Dataquest Insight: Market Share Gains and Losses in the Development and Integration Market, EMEA, 2005-2006
  28 November 2007
• Market Share: IT Services, EMEA, 2007
  14 November 2007
• Market Overview: IT Outsourcing Service Providers, Asia/Pacific, 2007
  12 November 2007
• Market Share: IT Outsourcing by Segment, Worldwide, 2006
  17 October 2007
• IT Management Services Worldwide Market Share: Database
  28 April 2008
• IT Services Market Metrics Worldwide Market Share: Database
  28 April 2008
• Process Management Services Worldwide Market Share: Database
  28 April 2008

Hot Topics

Emerging technologies — opportunities for users and providers

• Market Optimization for IT Services: How IT Services Providers Can Survive, Even Thrive, in an Economic Downturn
  28 March 2008
• Dataquest Insight: Oracle's Philosophy and Engagement With the Channel Continue to Improve
  10 March 2008
• Dataquest Insight: F&A BPO Competitive Landscape, Worldwide, 2007
  1 February 2008
• EMC Lays Down a SaaS Foundation, Starting With Online Backup
  24 January 2008
• Dataquest Insight: Understanding the Buyer for Supply Chain Management Services in Europe
  27 December 2007
• Dataquest Telebriefing: Does Good IT Service Commoditize?
  11 December 2007

Competitive Analysis

Leaders, followers and why customers buy

• User Survey Analysis: Mortgage Process Outsourcing Clients Report High Levels of Savings
  5 May 2008
• Dataquest Insight: F&A BPO Competitive Landscape of Up-and-Coming Players, 2008
  30 April 2008
• Vendor Survey Analysis: Results Show Solid Growth in Outsourcing Semiconductor Chip Design in 2007
  30 April 2008
• User Survey Analysis: IT Outsourcing in Italy, a Market of Unfulfilled Potential
  29 April 2008
• Vendor Survey Analysis: Sales, Marketing and HR Issues in the Business of IT Outsourcing, Worldwide, 2007
  16 April 2008
• User Survey Analysis: CRM BPO, Asia/Pacific, 2008
  16 April 2008
• User Survey Analysis: Open-Source Software Is Demanding Mission-Critical Support Services, North America, 2007
  11 April 2008
• Vendor Survey Analysis: Investments in Alternative Delivery Models, Global, 2008
  7 April 2008
• User Survey Analysis: HR Business Process Outsourcing, Asia/Pacific, 2007
  28 March 2008
• User Survey Analysis: Enterprise Application Services in Sweden, 2007-2008
  28 March 2008
• User Survey Analysis: Enterprise IT Outsourcing in Europe and Asia/Pacific
  25 March 2008
• User Survey Analysis: IT Outsourcing, Asia/Pacific
  18 March 2008
• Vendor Survey Analysis: Drivers, Inhibitors and Conditions in the Business of IT Outsourcing, Worldwide, 2007
  13 March 2008
• User Survey Analysis: Procurement BPO, North America and Western Europe, 2008
  10 March 2008
• User Survey Analysis: What F&A BPO Providers Must Do to Succeed in Asia/Pacific
  10 March 2008