IT Services: Outsourcing

Relevant Dataquest Products

• Dataquest Research Catalog: Business Process Outsourcing Worldwide
  5 June 2009
• Dataquest Research Catalog: IT Outsourcing Worldwide
  5 June 2009
• Dataquest Research Catalog: Services Market Metrics Worldwide
  5 June 2009

Trends

A closer look at the near-term forces moving the market

• User Survey Analysis: Economic Pressures Drive Cost-Oriented Outsourcing, Worldwide, 2008-2009
  2 July 2009
• Dataquest Insight: SaaS Adoption Trends in the U.S. and U.K.
  29 May 2009
• Dataquest Insight: IT Spending Growth Down but Not Out in 2009
  26 January 2009
• Gartner Dataquest Market Databook, December 2008 Update
  23 December 2008
• Market Trends: IT Services, Europe, 2008
  19 December 2008
• Market Trends: IT Services, India, 2008-2010
  15 December 2008
• Market Trends: How to Profit From the BPO Market in Asia/Pacific, 2008-2010
  12 September 2008
• Dataquest Insight: Business Process Outsourcing Trends in U.S. Government, 2008
  31 July 2008
• Dataquest Insight: BPO Trends in Financial Services, 2008
  29 July 2008
• Market Trends: Help Desk Outsourcing, Europe, 2008
  14 July 2008

Forecast

Taking a long view of market futures

• Forecast: IT Services, Asia/Pacific, 2008-2013
  25 June 2009
• Forecast: Remote Infrastructure Monitoring and Management Services, Worldwide, 2008-2012
  19 June 2009
• Forecast: Semiconductor Outsourcing Services, Worldwide, 2007-2013, 2Q09 Update
  12 June 2009
• Forecast: IT Services, Worldwide, 2008-2012 Update and Worst-Case Scenario
  24 October 2008
• Forecast: IT Services Spending by Vertical Industry, Asia/Pacific, 2006-2012
  26 August 2008
• Forecast: IT Services in Europe, the Middle East and Africa, 2007-2012
  8 August 2008
• Forecast: HR BPO Services Worldwide by Subprocess, 2006-2011
  31 March 2008
• Dataquest Insight: Impact of Economic Slowdown on IT Services Forecast
  5 March 2008
• Forecast: Enterprise CRM, ERP and SCM IT Services Solutions, EMEA, 2005-2011
  22 January 2008
• Dataquest Alert: IT Services Forecast, Worldwide, 2007-2011 Update
  9 October 2007
• Business Process Outsourcing Worldwide: Forecast Database
  2 July 2009
• IT Management Services Worldwide: Forecast Database
  15 June 2009
• IT Outsourcing Worldwide: Forecast Database
  2 July 2009
• IT Services Market Metrics Worldwide: Forecast Database
  15 June 2009
• Outsourcing Worldwide: Forecast Database
  2 July 2009
• Process Management Services Worldwide: Forecast Database
  15 June 2009

Shares

Who owns the biggest pieces of the market

• Market Share: IT Services Rankings, Worldwide, 2008
  29 May 2009
• Market Share: IT Services, Asia/Pacific, 2008
  28 May 2009
• Market Share: IT Services, Worldwide, 2007, Rankings Update
  13 October 2008
• Market Share: India-Based Providers Post High Growth Rates in IT Services Market, Worldwide, 2007
  21 May 2008
• Market Share: IT Services, Worldwide Rankings, 2007
  9 May 2008
• IT Management Services Worldwide Market Share: Database
  14 May 2009
• IT Services Market Metrics Worldwide Market Share: Database
  14 May 2009
• Process Management Services Worldwide Market Share: Database
  14 May 2009

Hot Topics

Emerging technologies — opportunities for users and providers

• Dataquest Insight: Tough Economic Times Drive Increasing Use of Business Process Utilities in 2009 and 2010
  10 June 2009
• Dataquest Insight: Quantifying the Technology Opportunities Resulting From the U.S. Government Stimulus Act, 2009
  22 May 2009
• SWOT: Convergys, Business Process Outsourcing, Worldwide
  6 May 2009
• IBM Services Revenue Under Pressure but Margins Expand
  24 April 2009
• Dataquest Insight: The Impact of CRM Spending During the Recession
  13 April 2009
• User Survey Analysis: European Customers Confirm Growing Focus on IT Outsourcing and Green IT
  2 April 2009
• Dataquest Insight: Are ITSM Tool Vendors Satisfying the Needs of the IT Outsourcing and Managed Service Provider Markets?
  18 March 2009
• Dataquest Insight: The Global Economic Recession's Impact on Print Markets
  24 February 2009
• Market Overview: IT Outsourcing Service Providers, Asia/Pacific, 2008
  4 December 2008
• Dataquest Insight: IT Markets Remain Resilient in 2008 and Will Grow Moderately in the Next Three to Five Years
  13 August 2008

Competitive Analysis

Leaders, followers and why customers buy

• SWOT: HP IT Outsourcing, Worldwide
  29 June 2009
• Dataquest Insight: Web Platform/Cloud Computing Adoption Patterns in the U.S. and U.K., 2009 and 2010
  16 June 2009
• User Survey Analysis: Challenges and Opportunities Lie Ahead for IT Outsourcing in Sweden
  3 June 2009
• User Survey Analysis: IT Outsourcing to Increase Despite Economic Downturn, Australia and India, 2008-2009
  24 April 2009
• Competitive Landscape: IT Domestic Services, China
  10 April 2009
• User Survey Analysis: Outsourcing, Upper-Midmarket Buyers Embrace Outsourcing, North America, 2008-2009
  7 April 2009
• Competitive Landscape: Business Process Outsourcing, India
  31 March 2009
• Competitive Landscape: Size Matters for Providers in the Payroll BPO Market, 2009
  30 March 2009
• User Survey Analysis: IT Outsourcing in Europe: Opportunities Exist, but Handle With Care
  13 March 2009
• User Survey Analysis: IT Outsourcing Opportunities Arise From Crisis, North America, 2008-2009
  4 March 2009