Outsourcing

News Analysis

• Vanco Customers Should Take Precautions
  9 May 2008
• SAP Support Offering Extends Solution Management Beyond SAP
  9 May 2008
• Perot Gears Up Limited Germany Presence With HighQ-IT Buy
  29 April 2008
• Satyam Initiative to Tap Local Skills in Mature Economy
  18 April 2008
• The Gartner Enterprise Application Service Provider Guide
  20 March 2008
• With Grintek Deal, Atio Expands Contact Center Capabilities
  10 April 2008

Featured Research

• Pricing Model Definitions, Benefits and Risks for IT Services and Outsourcing Contracts
  30 April 2008
• Best Practices in Budgeting for BPO Sourcing Management
  29 April 2008
• Market Definition: Human Capital Management CSI Services
  29 April 2008
• A Sourcing Executive Can Help Optimize Sourcing and Vendor Relationships
  28 April 2008
• What a CFO Needs to Know About Finance and Accounting BPO
  25 April 2008
• Findings: German IT Services Executives View Market Positively for Next 12 Months
  25 April 2008
• Disruptive Utility Service Makes Its Way Into the Singapore Government
  25 April 2008
• EDS Looks Ahead at 2008 Analyst Meeting
  23 April 2008
• Issues to Consider When Deciding Whether to Renew a Microsoft Enterprise Agreement
  22 April 2008
• Singapore Government Signs Up for 'Not So Easy' IT Transformation and Infrastructure Services Utility Deal
  22 April 2008
• German Perspective: In a Potential Economic Downturn, 'Offshoring' IT Services Can Cut Costs
  21 April 2008
• Key Issues for Vendor Management and Procurement, 2008
  21 April 2008
• Q&A on the Right Number of Application Outsourcing Providers to Use
  16 April 2008
• Cost Cutting by Offshoring Application Development to China
  14 April 2008
• Renegotiate Outsourcing Contracts Early to Cut Costs
  9 April 2008
• Cool Vendors in Sourcing and IT Services, 2008
  3 April 2008
• Open Source in Consulting and Outsourcing, 2008
  2 April 2008
• The Finance, Procurement and IT Connection Is a Three-Way Street
  28 March 2008
• How to Create and Use a 'Virtual' Asset Management Team
  28 March 2008
• Offshoring IT Services Can Cut Costs: Options for a Potential Economic Downturn
  27 March 2008
• Key Issues for the Services Market Overview Agenda, 2008
  27 March 2008
• Leverage Service-Oriented Business Applications Toward Better Software Contracts
  25 March 2008
• 10 Ways Application Outsourcing Can Reduce the Cost of Quality
  25 March 2008
• Key Issues for Application Services, 2008
  20 March 2008
• Define Your Expectations of Innovation in Outsourcing Deals
  12 March 2008
• Decision Framework: Evaluation Criteria for North American Web Hosting, 2008
  4 March 2008
• Outsourcing E-Mail Archiving, 1Q08 Update
  22 February 2008
• Use Pricing Principles to Improve the Selection and Management of Service Providers
  21 February 2008
• Cost Cutting to Reduce Enterprise Search License Costs by $250,000 or More
  8 February 2008
• Client Organizations Rank Their Interest in Alternative Delivery Models
  8 February 2008

Sourcing Strategy

• Key Issues for IT Services Sourcing Strategies, 2007
  26 March 2007
• Key Issues for Services Sourcing Strategies, 2008
  14 March 2008
• Planning Guide: Bring IT Services Back In-House
  19 July 2007
• Best-Practice Process for Creating an IT Services Sourcing Strategy, Rev. 1
  5 December 2007
• Adopt Disciplined Multisourcing in Your Organization
  23 January 2007

Vendor Evaluation and Selection

• Key Issues for Vendor Management and Procurement, 2008
  21 April 2008
• Cool Vendors in Web Technologies, 2008
  18 April 2008
• Cool Vendors in Server Virtualization Management, 2008
  17 March 2008
• How to Use a Vendor Evaluation Model to Standardize IT Services Provider Selections
  31 January 2008
• Key Issues for IT Services Provider Evaluation and Selection
  23 March 2007
• Ask the Right Questions When Offshore Providers Will Be Working On-site
  23 July 2007
• RFP, Evaluation and Response Criteria Must Work Together to Support Better ERP System Integration Evaluations
  23 August 2007

Contract Development

• Open Source in Contracts and Legal Issues, 2008
  26 March 2008
• Customer Communications Contracts Can Yield Quick Wins in Enterprise Content Management
  14 March 2008
• Key Issues for IT Services Sourcing Negotiation and Contract Development, 2007
  23 March 2007
• A Guide for Building and Understanding Outsourcing Contracts: The 19 Distinct Articles in a Master Service Agreement
  12 September 2007
• How to Develop and Apply SLAs in Outsourcing
  7 February 2007

Sourcing Management

• Key Issues for Service Sourcing Management and Governance, 2008
  12 March 2008
• Key Issues for Vendor Management and Procurement, 1H07
  22 March 2007
• Business and Sourcing: Collaborating for More-Effective and Successful Services
  12 June 2007
• Q&A: Strategic Vendor Management From Gartner Symposiums
  12 December 2007

Other Outsourcing

• BPO Services: Key Trends and Challenges
  4 January 2008
• Four Steps to BPO Success
  4 January 2008
• BPO Imperatives for Success
  4 January 2008
• Best Practices for BPO Transitions
  16 October 2007
• A Guide for Building and Understanding Outsourcing Contracts: The 19 Distinct Articles in a Master Service Agreement
  12 September 2007
• Differences in Engagement and Control for Staff Augmentation, Projects and Application Outsourcing
  24 August 2007
• Planning Guide: Bring IT Services Back In-House
  19 July 2007
• Managed Services Is Just Another Term for Outsourcing
  12 July 2007

Spotlights

Research collections focusing on current issues

• Gartner on Outsourcing, 2007-2008
  10 December 2007
• Gartner's 30 Leading Locations for Offshore Services
  4 December 2007
• Alternative Delivery Models: A Sea of New Opportunities and Threats
  8 October 2007

Hype Cycles

The wave of the future — or just hype? Gartner Hype Cycles show the difference

• Hype Cycle for Outsourcing in Asia/Pacific, 2008
  9 April 2008
• Hype Cycle for ICT in India, 2007
  27 July 2007
• Hype Cycle for Consulting and Systems Integration, 2007
  17 July 2007
• Hype Cycle for IT Outsourcing, 2007
  11 July 2007
• Hype Cycle for Business Process Outsourcing, 2007
  19 July 2007
• Hype Cycle for IT Operations Management, 2007
  22 June 2007

Magic Quadrants & MarketScopes

Which vendors are leaders, visionaries, challengers or niche players

• Magic Quadrant for Help Desk Outsourcing, Western Europe
  9 May 2008
• MarketScope for Managed Security Services in Europe
  5 May 2008
• MarketScope for Voice and Data Service Providers, France
  1 May 2008
• Magic Quadrant for CRM Service Providers, Europe, 2008
  29 April 2008
• Magic Quadrant for Field Service Management, 2008
  18 April 2008
• Magic Quadrant for Sourcing Application Suites, 2008
  18 April 2008
• Magic Quadrant for Help Desk Outsourcing, North America, 2008
  28 February 2008
• Magic Quadrant for Desktop Outsourcing Services, North America, 2008
  28 February 2008
• Magic Quadrant for Asia/Pacific Network Service Providers, 2007
  18 February 2008

Vendor Ratings

• Cool Vendors 2008: Innovation From Around the World
  30 April 2008
• Vendor Rating: Accenture, 2008
  28 April 2008
• Vendor Rating: Verizon
  22 April 2008
• Vendor Rating Update: Capgemini Group
  9 April 2008
• Vendor Rating: Emptoris
  6 March 2008
• Vendor Rating: EDS
  11 December 2007
• Vendor Focus for Siemens IT Solutions and Services
  13 November 2007
• Vendor Rating: CSC
  9 May 2007