Outsourcing

News Analysis

• Vendor Misrepresentation Case Should Raise Your Fraud Awareness
  3 February 2010
• No Short-Term Resolution Is Likely in IBM-Neon Dispute
  3 February 2010

Featured Research

• Vendor Management Demands Links Across Key Multisourcing Competencies
  8 February 2010
• Market Overview: IT Outsourcing Service Providers, Asia/Pacific, 2009
  4 February 2010
• Understand Adobe Volume Licensing to Avoid Unexpected Costs
  2 February 2010
• Q&A for Software Contract Terms and Conditions: Questions From the 2009 ITAM Conference
  1 February 2010
• Event Survey Reveals Organizations in Europe Still Lack Sourcing Competencies
  1 February 2010
• How to Manage Multisourcing for Lower Costs and Improved Performance
  1 February 2010
• IBM Global Services' Margin Expansion Story Continues, Despite 2009 Revenue Declines
  27 January 2010
• Six Best Practices When Using Offshore BPO
  27 January 2010
• Choose a Colocation Model That Will Support Long-Term Requirements
  26 January 2010
• Exploit Cost and Performance Opportunities in the Rapidly Evolving European Help Desk/Desktop Outsourcing Market
  19 January 2010
• Survey Analysis: Managed Storage Pricing and Practices, North America, 1Q10
  14 January 2010
• A Privacy Guide for Companies Doing Business in Germany
  13 January 2010
• Q&A: Challenges and Opportunities for Global Delivery in Service Desk Outsourcing
  11 January 2010
• Stay Ahead of Data Center Outsourcing and Infrastructure Utility Market Trends in Europe
  11 January 2010
• Infrastructure Utility for SAP: Comparing Architectural Offerings
  8 January 2010
• Knitting Clouds Together: How Integration as a Service Enables B2B Integration Outsourcing
  4 January 2010
• Cloud-Enabled Outsourcing: Use BPM to Ensure Process Agility in Alternative BPO Service Delivery Models
  30 December 2009
• Gartner on Outsourcing, 2009-2010
  23 December 2009
• The Importance and Construct of Sourcing Risk Management
  21 December 2009
• How to Assess Cities in India for Your IT Outsourcing Needs
  18 December 2009
• Highlights From the Sourcing and Vendor Relationships Track at EMEA Symposium/ITxpo 2009
  21 December 2009
• Who's Who in Business Process Management Consulting and System Integration
  14 December 2009
• Q&A for PC Hardware: Single vs. Dual Vendors, and the Cost of Switching Vendors
  14 December 2009
• Predicts 2010: Midmarket Buying Behavior Changes
  10 December 2009
• Market Overview: IT Outsourcing Service Providers in Country Marketplaces in Asia/Pacific and Japan, 2009
  9 December 2009
• Infrastructure Utility Services: The Business Between Outsourcing and the Cloud
  3 December 2009
• Disaster Recovery Sourcing: The Time to Make More-Informed Decisions Has Come
  2 December 2009
• Understanding Gartner's Financial Ratings of IT Vendors
  2 December 2009
• Outsourcing Lessons Learned: Take Advantage of the Industrialization of IT Services
  1 December 2009

Sourcing Strategy

• Event Survey Reveals Organizations in Europe Still Lack Sourcing Competencies
  1 February 2010
• Six Best Practices When Using Offshore BPO
  27 January 2010
• Knitting Clouds Together: How Integration as a Service Enables B2B Integration Outsourcing
  4 January 2010
• Develop KPIs for Procurement Processes
  23 November 2009
• Top Procurement Processes
  23 November 2009
• Predicts 2010: Future Impacts of Cost Cutting and Cloud in Sourcing IT and Business Process Services
  20 November 2009
• Guidelines for Understanding and Formulating Decision Frameworks for Shared-Service Centers
  1 October 2009
• A Guide to Sourcing MPLS-Based WAN Services in Asia/Pacific
  19 August 2009

Vendor Evaluation and Selection

• Vendor Management Demands Links Across Key Multisourcing Competencies
  8 February 2010
• Understanding Gartner's Financial Ratings of IT Vendors
  2 December 2009
• Strategic Vendor Management When the Vendor Is an Internal Business Customer
  13 November 2009
• Distinguishing Features of Generic Vendor Management From Strategic Vendor Management
  13 November 2009
• Highlights From the Sourcing and Vendor Relationships Track at Symposium/ITxpo
  6 November 2009
• BMC Adds Another IT Service DM Vendor to Its Portfolio
  4 November 2009
• Verifying Compliance With Microsoft
  4 November 2009

Contract Development

• Q&A for Software Contract Terms and Conditions: Questions From the 2009 ITAM Conference
  1 February 2010
• Negotiating Considerations for Contracting With Smaller Software Vendors
  6 November 2009
• Software Licensing Cost Can Spiral When Doing a Server Consolidation
  2 November 2009
• Mitigate Risk and Optimize Value in SAP Enterprise Agreements
  9 October 2009
• Understanding Microsoft Business Productivity Online Suite Pricing
  1 October 2009

Sourcing Management

• How to Manage Multisourcing for Lower Costs and Improved Performance
  1 February 2010
• Disaster Recovery Sourcing: The Time to Make More-Informed Decisions Has Come
  2 December 2009
• Two Indispensable Provisions to Protect Your Software Investment Over Time
  5 November 2009
• Defining the Vendor Management Office
  28 September 2009
• Gartner's Simple Vendor Risk Management Framework
  10 September 2009
• Cloud-Enabled Outsourcing: New Ideas for Effective Governance and Management
  31 August 2009

Other Outsourcing

• Can Software Asset Management Be Outsourced?
  20 November 2009
• Mitigating Currency Risk in Offshore Outsourcing: Prevent Currency Fluctuations From Impacting Cost Savings or Profit Margins
  10 November 2009
• Outsourcing Lessons Learned: Engage in Shorter Deal Terms
  10 September 2009
• Advantages and Disadvantages of Storage Insourcing vs. Outsourcing
  30 September 2009
• Outsourcing Lessons Learned: Negotiate for Cost Improvement and Service Enhancement
  20 October 2009
• A Successful Outsourcing Strategy Requires a Clear View of Future Market Disruption
  14 October 2009
• Outsourcing Lessons Learned: Establish Demand Management Discipline to Optimize Sourcing Performance
  9 October 2009
• Wipro and Thames Water Build a Successful Long-Term Relationship
  1 October 2009
• Successful Software Escrow Requires Planning and Negotiation
  14 September 2009
• Do You Have the Right IT Service Desk Staffing Ratio?
  19 August 2009
• Define Operating-Level Agreements to Enhance Performance When Outsourcing
  10 August 2009
• Q&A: Achieving Operational Success in Offshore Vendor Management
  10 August 2009

Spotlights

Research collections focusing on current issues

• Gartner's 30 Leading Locations for Offshore Services
  19 November 2009
• Spotlight on Innovation in IT Services
  22 May 2009
• Spotlight: Optimize IT Asset Management and Procurement Costs
  10 April 2009
• IT Outsourcing Success: Stop the Most Common Mistakes in Provider Selection and Contracting
  30 July 2008
• Mastering Multisourcing
  28 May 2008

Hype Cycles

The wave of the future — or just hype? Gartner Hype Cycles show the difference

• Hype Cycle for Procurement Applications, 2009
  28 July 2009
• Hype Cycle for Consulting and System Integration, 2009
  27 July 2009
• Hype Cycle for Business Process Outsourcing, 2009
  23 July 2009
• Hype Cycle for ICT in India, 2009
  23 July 2009
• Hype Cycle for IT Outsourcing, 2009
  21 July 2009

Magic Quadrants & MarketScopes

Which vendors are leaders, visionaries, challengers or niche players

• MarketScope for the 'Ruggedized' Handheld-Computer Market (Global)
  14 December 2009
• Magic Quadrant for Comprehensive HR BPO
  25 November 2009
• Magic Quadrant for Oracle Outsourcing, North America
  10 November 2009
• Magic Quadrant for SAP Outsourcing, North America
  10 November 2009
• MarketScope for Business Operations Improvement Consulting Services, Worldwide
  28 October 2009
• MarketScope for Managed Security Services in Europe
  28 September 2009
• MarketScope for Managed Security Services in Asia/Pacific
  24 September 2009
• MarketScope for Storage Services, North America, 2009
  24 August 2009
• Magic Quadrant for Managed Print Services Worldwide
  21 August 2009

Vendor Ratings

• Vendor Focus for Microsoft: Licensing, Channel and Customer Support
  3 August 2009
• Vendor Rating: Microsoft
  3 August 2009
• Vendor Rating: Hitachi
  31 July 2009
• Vendor Rating Update: Capgemini Group
  13 May 2009
• Vendor Rating: HP
  9 April 2009