Alternative Delivery Models: A Sea of New Opportunities and Threats

Gartner has identified 14 new delivery models that will completely transform the IT market in the next five years. This special report describes their broad impact on IT organizations, businesses and IT vendors. Read more

Gartner Clients Substantially Reject Tight Control Over Users (Summary)
In three different debate sessions at Gartner's Symposium/ITxpo 2007 in San Francisco, attendees voted on three propositions related to control (versus autonomy) for users. Respondents voted in favor of relaxing controls over what applications, services and devices users employ.

CIOs and IT Leaders: Prepare for the "Pull" Mindset of Consumer IT (Summary)
Consumerization of IT is an irreversible megatrend. IT organizations that look at consumerization to enrich the flow of information, discover new ideas and reach new markets will excel. Those that attempt to fight consumerization will sink into irrelevance. Fit the future; don't fight it.

Home Networking is a Strong Driver of the Consumerization of IT (Summary)
Home networking is changing, and will significantly affect how and what content consumers will utilize.

The Impact of Personal Infrastructure on the Enterprise (Summary)
Many individuals now own and operate significant personal infrastructure, such as hardware, software and services. Enterprises must accept this and adjust their responses accordingly. For the majority of enterprises, simply ignoring the issue is no longer an option.

How to Manage Consumer Versions of Windows Vista in Your Organization (Summary)
Businesses are likely to take a measured approach to implementing Windows Vista, but consumers will adopt it almost immediately on new PCs. As a result of consumerization, organizations must account for the consumer versions of Vista when planning internal and external user environments.

Gmail, iPhones and Wiis: Preparing Enterprise Security for the Consumerization of IT (Summary)
As consumer devices become more popular and increase in connectivity, enterprises will be challenged to either secure these devices, or secure the enterprise from them. Now is the time for security departments to develop policies and adopt technical controls.

Security Capabilities required to support User Devices at Work (Summary)
Additional security capabilities are needed to ensure the protection and integrity of corporate data and applications that would be accessed by devices that are no longer under the control of the corporation.

Steps Toward Managed Withdrawal From User Devices at Work (Summary)
Consumerization and demand from users to engage personal technology for work can undermine principles on which IT management and security are founded. This research describes how consumerization and manageability can be reconciled by reducing and eliminating enterprise presence on user devices.

Consumerization: The Risk/Reward Equation for Enterprise Use of Ad-Driven Applications (Summary)
Advertising-supported applications are at the heart of the consumer Web experience. As consumerization brings this model into the enterprise, organizations must assess the risks and rewards associated with it and implement strategies that mitigate the effects without overreacting.

What Social Search Means to Your Enterprise (Summary)
Social search is becoming pervasive on the Web, and it will therefore impact enterprises, because their employees will want to use Web products like and because they will expect similar capabilities behind the firewall.

Case Study: Avenue A/Razorfish Wiki Shows Business Value of IT Consumerization (Summary)
Avenue A/Razorfish used an unusual combination of open-source and consumer technology to bring together employees' unconventional ideas and projects into a knowledge management wiki. The wiki gained acceptance, because it was easy to use and added value to employees' work.

The Next Round of Consumer Technologies Will Soon Hit the Enterprise (Summary)
Enterprises should anticipate the corporate impact of and opportunities for Web and communication platforms, virtual worlds, portable personalities and a range of new approaches to user interaction.

Consumers Lead the Charge in Bringing Virtual Reality to the Mainstream through Second Life (Summary)
Consumers are leading the adoption of virtual reality into the mainstream. New virtual-reality sites, such as Second Life, that employ virtual reality may appear to be on the bleeding edge or just current fads, but will make a strong impact in certain industries through year-end 2012.

Consumerization and User Interfaces (Summary)
A great Web presence is characterized by its presentation, conversation and productivity. Although a cool, compelling design gets you part of the way there, greatness is in the perceptions, hands and eyes of the users.

SaaS at the Forefront of the Consumerization of IT (Summary)
Vendors of software as a service have been leaders in introducing the style of the consumer Web into enterprise IT. Now, consumer Web providers are entering the enterprise application space using SaaS as a delivery model. There will be increasing overlap between these two previously distinct areas.

A Democratization Process Will Bring Wireless E-Mail to the Masses (Summary)
Initially, wireless e-mail was an "elite" enterprise application, mostly deployed for executives in large organizations. Progressive technology enhancements and competition among players are making it less expensive and more widely available, enabling potential mass-market adoption by 2010.

Consumerization of IT in Retail: Be Ready When Employees Come to Buy Corporate Technology in Your Store (Summary)
Prompted by the consumerization of IT trends, some companies will consider allowing their employees to buy their own office technology such as mobile computers and phones. Retailers will need to make changes to their stores, staff and merchandise mix if they want to secure part of this new market.

Energy Technology Consumerization: The Quest for Lean and Green (Summary)
The drive for sustainable and cleaner energy sources shifts energy efficiency and distribution generation into the hands of consumers. Despite the disruptive nature of this trend, utilities should embrace the consumer's contribution to CO2 emission reduction.

Energy Technology Consumerization: Impact on Utility OT and IT (Summary)
The consumerization of energy technology, driven by the need for sustainable and cleaner energy sources, transforms core utility business models and impacts technical systems. It will also force the modification of utility IT and operational technology.

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