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		<title><![CDATA[ Gartner: IT Operations ]]></title> 
		<link><![CDATA[ http://www.gartner.com/it/products/research/asset_129494_2395.jsp ]]></link> 
		<description><![CDATA[ Achieve excellence in production operations, infrastructure and service management. Gartner's IT operations research focuses on organizational alignment challenges; management system architecture; process frameworks, definitions and integration; operations management software; and metrics. ]]></description> 
		<language>en-us</language> 
		<category><![CDATA[ Focus Area RSS Feed ]]></category> 
	
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					<category><![CDATA[News Analysis]]></category> 
	 							<title><![CDATA[ Microsoft Cuts Cloud Collaboration Prices to Rival Google, Others]]></title>
		<description><![CDATA[ Microsoft slashed prices on its cloud collaboration services to spur demand and fend off aggressive competition from Google, IBM and Cisco. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172508&ref=g_rss]]></link>
  					<pubDate>Fri, 06 Nov 2009</pubDate>
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					<category><![CDATA[News Analysis]]></category> 
	 							<title><![CDATA[ BMC Will Use Tideway Technology to Shore Up Its CMDB Offerings]]></title>
		<description><![CDATA[ BMC Software has acquired Tideway Systems, the last stand-alone vendor that specialized in IT service dependency mapping. Tideway technology will help broaden the appeal of BMC's Atrium configuration management database. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172184&ref=g_rss]]></link>
  					<pubDate>Mon, 26 Oct 2009</pubDate>
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					<category><![CDATA[News Analysis]]></category> 
	 							<title><![CDATA[ With Windows 7's Arrival, Plan Migrations Now]]></title>
		<description><![CDATA[ Although Microsoft will continue supporting Windows XP through 2014, enterprises should begin migrating to Windows 7 soon to avoid losing support for their environments from independent software vendors. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172134&ref=g_rss]]></link>
  					<pubDate>Wed, 21 Oct 2009</pubDate>
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  <category><![CDATA[Research Meeting Findings]]></category> 
   			<title><![CDATA[ Finding the Right Accelerator for Your High-Performance Computing Needs]]></title>
		<description><![CDATA[ Technologies available for acceleration (graphics cards, field-programmable gate arrays, the Cell Broadband Engine or Cray Threadstorm processors) suit very different types of applications. Internal details of the code are pivotal, because picking the wrong technology can lead to dismal results. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172226&ref=g_rss]]></link>
  	 <pubDate>Thu, 29 Oct 2009</pubDate>
	 <guid>1217734</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Orsyp Acquires Sysload: A Step Toward IT Workload Automation Broker]]></title>
		<description><![CDATA[ Orsyp picks up 400 customers, and takes steps toward IT Workload Automation Broker by acquiring Sysload Software. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172398&ref=g_rss]]></link>
  	 <pubDate>Thu, 19 Nov 2009</pubDate>
	 <guid>1231313</guid>  
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   			<title><![CDATA[ Tips for Implementers: The Basics of Good Dashboard Design]]></title>
		<description><![CDATA[ It's all too easy to create ineffective dashboards that are poorly laid out, overspecified and confusing for users. This report offers 12 tips on how to build better, more practical dashboards. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171685&ref=g_rss]]></link>
  	 <pubDate>Thu, 19 Nov 2009</pubDate>
	 <guid>1231117</guid>  
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   			<title><![CDATA[ Configuration Auditing Vendor Landscape, 2009]]></title>
		<description><![CDATA[ Configuration auditing tools continue to evolve and garner IT's attention to track and assess changes across the infrastructure. Few IT organizations automate the assessment of change against change management tools, but this is still the primary differentiation among vendor solutions. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171686&ref=g_rss]]></link>
  	 <pubDate>Tue, 17 Nov 2009</pubDate>
	 <guid>1229813</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ CMDB Organizational Approaches for Success]]></title>
		<description><![CDATA[ As organizations mature in their use of CMDBs, success depends on the appropriate organizational role alignment. There are two organization approaches that offer different CMDB controls and outcomes. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172482&ref=g_rss]]></link>
  	 <pubDate>Tue, 17 Nov 2009</pubDate>
	 <guid>1229520</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Organizing and Measuring IT I&O: Trends and Best Practices, 2009]]></title>
		<description><![CDATA[ To improve their responsiveness to business needs, IT infrastructure and operations organizations must move away from a traditional technology orientation and focus on customers, processes and the delivery of services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168265&ref=g_rss]]></link>
  	 <pubDate>Mon, 16 Nov 2009</pubDate>
	 <guid>1228120</guid>  
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   			<title><![CDATA[ CIOs Need to Focus on Improving Their Organization's Management Capabilities]]></title>
		<description><![CDATA[ Many IT organizations are faced with the need to rethink their IT operating model and organization structure. CIOs who simply view organizational strategy as moving boxes on an organization chart will not be prepared to deliver the capabilities and resources their business partners require. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172082&ref=g_rss]]></link>
  	 <pubDate>Fri, 13 Nov 2009</pubDate>
	 <guid>1224679</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ IT Organization Transitions: Critical Success Factor Choices and Road Maps to 2013]]></title>
		<description><![CDATA[ The changing shape of IT and the growing strategic impact of technology are driving the need to develop IT organizations from their present situations. The road maps and critical success factors for those transitions depend on the style of the enterprise and the intended contribution of IT. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171949&ref=g_rss]]></link>
  	 <pubDate>Fri, 13 Nov 2009</pubDate>
	 <guid>1224681</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Embracing ITSM to Build a Customer Service Provider Culture in IT I&O]]></title>
		<description><![CDATA[ IT service management and ITIL v.3 emphasize the need to change the culture of IT infrastructure and operations. By adopting the characteristics of a quality customer service organization, tremendous benefits can be achieved. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172388&ref=g_rss]]></link>
  	 <pubDate>Thu, 12 Nov 2009</pubDate>
	 <guid>1224652</guid>  
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   			<title><![CDATA[ Pattern-Based Strategy as It Applies to I&O]]></title>
		<description><![CDATA[ Infrastructure and operations teams apply two forms of Pattern-Based Strategy: internal and external. Each has particular constraints on pattern accessibility, and requires specific approaches for successful pattern detection and analysis. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171755&ref=g_rss]]></link>
  	 <pubDate>Mon, 09 Nov 2009</pubDate>
	 <guid>1223820</guid>  
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   			<title><![CDATA[ IT Strategy Review 'Lite': For Turbulent Times or When Business Strategy Is Unclear]]></title>
		<description><![CDATA[ Coping with recession, turbulence and recovery (or with unclear business strategy) typically demands rapid strategy review. Enterprises need a powerful yet simple way to review and confirm top-level IT strategy that's clear to communicate and adaptable to changing circumstances. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169537&ref=g_rss]]></link>
  	 <pubDate>Mon, 09 Nov 2009</pubDate>
	 <guid>1223828</guid>  
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  <category><![CDATA[Spotlights]]></category> 
   			<title><![CDATA[ Spotlight: IT Operations Data Center Polling Results, 2008]]></title>
		<description><![CDATA[ At Gartner's Data Center Conference in December 2008, and at several other Gartner conferences, we gained insights into the challenges and opportunities our clients are facing from an IT operations people, process and technology perspective. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168731&ref=g_rss]]></link>
  	  <pubDate>Fri, 05 Jun 2009</pubDate>
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   			<title><![CDATA[ Virtualization Changes Virtually Everything]]></title>
		<description><![CDATA[ Virtualization is hot. It changes and touches nearly everything in the IT portfolio. It affects what you buy, how you buy and how you implement it. This comprehensive Special Report focuses on the impact of virtualization on traditional IT focus areas, as well as future impact and planning aspects. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=156488&ref=g_rss]]></link>
  	  <pubDate>Fri, 28 Mar 2008</pubDate>
	 <guid>634214</guid>   
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   			<title><![CDATA[ Vendor Focus for Cisco: Strategy Moves to a Five-Pronged Approach]]></title>
		<description><![CDATA[ Cisco's business strategy revolves around five key initiatives, including virtualization, collaboration, video, Cisco 3.0 and globalization, and the company is taking unprecedented risks in uncharted areas. How it fares in these efforts will determine Cisco's fortunes during the next decade. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166703&ref=g_rss]]></link>
  	 <pubDate>Mon, 01 Jun 2009</pubDate>
	 <guid>1000514</guid>
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   			<title><![CDATA[ Key Issues for Application Staffing, Skills and Organization, 2009]]></title>
		<description><![CDATA[ Application leaders are grappling with major changes in the roles and skills they will need, the organizational adjustments necessary for advancing the application environment, and doing so within budget constraints. This research outlines the key issues Gartner will address in 2009. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166388&ref=g_rss]]></link>
  	 <pubDate>Tue, 17 Mar 2009</pubDate>
	 <guid>913812</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ IT Operations Management Framework 2.0]]></title>
		<description><![CDATA[ IT operations management products have emerged that are consolidation and integration points. Characterized as "framework 2.0," the products are a more flexible, modular generation, compared with 1990s frameworks. We describe their value and influence on IT management strategy and decision making. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=159766&ref=g_rss]]></link>
  	 <pubDate>Thu, 11 Sep 2008</pubDate>
	 <guid>756919</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Infrastructure and Operations Best Practices From I&O Maturity Assessment Results for Type A Enterprises]]></title>
		<description><![CDATA[ The results of European organizations that have assessed their I&O maturity using the Gartner IT Infrastructure and Operations Maturity Model in the areas of people, process, technology and business management are compared with other assessments. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=158937&ref=g_rss]]></link>
  	 <pubDate>Thu, 21 Aug 2008</pubDate>
	 <guid>745522</guid>
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   			<title><![CDATA[ Key Issues for Enterprise Networking Infrastructure, 2008]]></title>
		<description><![CDATA[ Increasingly, networking application software is being integrated with hardware and new services are being delivered "out of the box." Understanding the expected transitions can help companies prepare for the future. Gartner identifies seven key issues for network managers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=156715&ref=g_rss]]></link>
  	 <pubDate>Fri, 30 May 2008</pubDate>
	 <guid>682607</guid>
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   			<title><![CDATA[ A Simple Framework to Translate IT Benefits Into Business Value Impact]]></title>
		<description><![CDATA[ IT leaders continue to struggle with translating value into business terms. Simple language with relevant metrics should help ease the situation. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=156986&ref=g_rss]]></link>
  	 <pubDate>Fri, 16 May 2008</pubDate>
	 <guid>672507</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Modernizing IT Operations]]></title>
		<description><![CDATA[ Infrastructure virtualization, application modularization and the introduction of new, rich traffic types are driving the modernization of IT operations. The sense-reason-response cycle that lies at the core of IT operations will become more integrated, intelligent and automated. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=156853&ref=g_rss]]></link>
  	 <pubDate>Wed, 23 Apr 2008</pubDate>
	 <guid>654108</guid>
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   			<title><![CDATA[ Key Issues for Delivering a Data Warehouse Project, 2008]]></title>
		<description><![CDATA[ The data warehouse is a key part of the information infrastructure but suffers from years of non-mission-critical status. It will become imperative to modernize the warehouse to meet its new role and the increasing demands for data. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=156942&ref=g_rss]]></link>
  	 <pubDate>Fri, 18 Apr 2008</pubDate>
	 <guid>650507</guid>
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   			<title><![CDATA[ Key Issues for an Information Infrastructure Project, 2008]]></title>
		<description><![CDATA[ Gartner sees information infrastructure as balancing application-driven environments and as a base for enterprise content management, sales force automation and enterprise resource planning. Here, we show the challenges enterprises face in executing an information infrastructure project. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=156748&ref=g_rss]]></link>
  	 <pubDate>Fri, 18 Apr 2008</pubDate>
	 <guid>650516</guid>
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   			<title><![CDATA[ Cool Vendors in IT Operations, 2008]]></title>
		<description><![CDATA[ We highlight six vendors in the IT operations management area that provide innovation in areas such as advertisement-based and open-source-based management, availability and performance management, testing and real-time infrastructure. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=155693&ref=g_rss]]></link>
  	 <pubDate>Mon, 31 Mar 2008</pubDate>
	 <guid>634930</guid>
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   			<title><![CDATA[ Key Issues in Communications for Enterprise Network Planning and Operations, 2008]]></title>
		<description><![CDATA[ The enterprise network is probably the most fundamental IT service. To successfully operate the network and meet changing business requirements, it's imperative to understand trends and technology maturity to separate hype from reality and to deploy appropriate technology, correctly timed. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=156395&ref=g_rss]]></link>
  	 <pubDate>Fri, 28 Mar 2008</pubDate>
	 <guid>634213</guid>
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   			<title><![CDATA[ Establishing Processes for Configuration Management]]></title>
		<description><![CDATA[ Infrastructure and operations leaders need to build a cross-domain configuration management process, including goals and metrics. Without configuration management, a configuration management database will surely fail. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=156040&ref=g_rss]]></link>
  	 <pubDate>Thu, 27 Mar 2008</pubDate>
	 <guid>632807</guid>
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   			<title><![CDATA[ Cool Vendors in Data Protection, 2008]]></title>
		<description><![CDATA[ A group of cool, new data protection vendors is delivering disk-based solutions that can capture data more frequently and/or deliver faster recovery than traditional backup solutions. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=155726&ref=g_rss]]></link>
  	 <pubDate>Thu, 20 Mar 2008</pubDate>
	 <guid>628308</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Cost Cutting in 2008 Using Remote Infrastructure Service Providers]]></title>
		<description><![CDATA[ IT departments are under continual and intense pressure to deliver their services at reduced costs. A viable option to achieving this goal is using external service providers to offer remote monitoring and support services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=155500&ref=g_rss]]></link>
  	 <pubDate>Fri, 14 Mar 2008</pubDate>
	 <guid>623323</guid>
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   			<title><![CDATA[ Cost Cutting Disaster Recovery in 2008]]></title>
		<description><![CDATA[ The best way to spend less in disaster recovery is to ensure that you spend in the right areas; however, additional strategies can trade-off increased risk for lower costs. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=155395&ref=g_rss]]></link>
  	 <pubDate>Fri, 14 Mar 2008</pubDate>
	 <guid>623319</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Core Topics and Key Issues for IT Operations Management, 2008]]></title>
		<description><![CDATA[ The Gartner IT operations management research agenda for 2008 focuses on a mix of strategic advice, best practices, tactical toolkits and IT operations market analysis to help IT organizations mature their practices in the areas of people, organization, processes, technologies and architectures. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=157154&ref=g_rss]]></link>
  	 <pubDate>Tue, 15 Apr 2008</pubDate>
	 <guid>647416</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Identity and Access Management Technologies Defined, 2008]]></title>
		<description><![CDATA[ Core identity administration and access management tools are complemented by a growing ecosystem of identity and access management tools for role management, auditing, authentication and more. A full IAM solution requires multiple products, likely from multiple vendors. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=152051&ref=g_rss]]></link>
  	 <pubDate>Mon, 19 Nov 2007</pubDate>
	 <guid>547909</guid>
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   			<title><![CDATA[ Introducing the Gartner IT Infrastructure and Operations Maturity Model]]></title>
		<description><![CDATA[ Gartner's IT Infrastructure and Operations Maturity Model assesses maturity in people, process, technology and business management dimensions, creating a road map for systematic, prioritized improvement. Use it to track progress toward increased maturity and business value. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=147962&ref=g_rss]]></link>
  	 <pubDate>Mon, 01 Oct 2007</pubDate>
	 <guid>527814</guid>
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   			<title><![CDATA[ Best Practices in Change, Configuration and Release Management]]></title>
		<description><![CDATA[ The need to formalize change, configuration and release management processes is the cornerstone of a strong IT operation. Different elements drive each of these processes, resulting in varied vendor reliance. Our best practices can help you achieve service and business value. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=150077&ref=g_rss]]></link>
  	 <pubDate>Thu, 09 Aug 2007</pubDate>
	 <guid>511800</guid>
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   			<title><![CDATA[ What IT Managers Should Do About Compliance]]></title>
		<description><![CDATA[ Compliance requirements are not as onerous as most IT managers fear. They can meet these requirements while still supporting the business. Here's what IT managers should and should not do. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=147735&ref=g_rss]]></link>
  	 <pubDate>Wed, 16 May 2007</pubDate>
	 <guid>506095</guid>
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   			<title><![CDATA[ Data Center Power and Cooling Scenario Through 2015]]></title>
		<description><![CDATA[ Data center power and cooling issues will grow during the next 10 years. Users need to plan their infrastructure topology based on this changing scenario. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=146042&ref=g_rss]]></link>
  	 <pubDate>Wed, 14 Mar 2007</pubDate>
	 <guid>502230</guid>
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   			<title><![CDATA[ Best Practices for Mainframe Migrations]]></title>
		<description><![CDATA[ Organizations planning to migrate workloads off the mainframe must plan for the impact of architectural differences on people, technology and processes. Entire platform migrations require greater diligence. Best practices recognize the complexity and power of the installed environment. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=144822&ref=g_rss]]></link>
  	 <pubDate>Mon, 18 Dec 2006</pubDate>
	 <guid>499579</guid>
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   			<title><![CDATA[ The IT Operations Management Architecture Framework: An Introduction]]></title>
		<description><![CDATA[ A review of client IT operations management technology investments continues to show a relatively high number of failures. A lack of process maturity is often a critical factor, but this is just one part of a comprehensive operations management architecture. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=144250&ref=g_rss]]></link>
  	 <pubDate>Wed, 29 Nov 2006</pubDate>
	 <guid>498993</guid>
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   			<title><![CDATA[ How to Develop an End-to-End Policy for Enterprise Mobility]]></title>
		<description><![CDATA[ Organizations can no longer afford reactive or ad hoc policies for mobile computing. Only a comprehensive set of guiding policies can ensure consistency, security, compliance and an optimized return on investment for mobile initiatives. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=143528&ref=g_rss]]></link>
  	 <pubDate>Tue, 14 Nov 2006</pubDate>
	 <guid>498414</guid>
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   			<title><![CDATA[ Understand the Theory of Constraints to Better Plan Process Initiatives]]></title>
		<description><![CDATA[ Conceptual grounding in process management, the reasons why it matters and its organizational implications are key to a successful initiative. We discuss the root theory of process improvement and position it as a useful construct for more-effective planning and communication. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=143625&ref=g_rss]]></link>
  	 <pubDate>Tue, 17 Oct 2006</pubDate>
	 <guid>497141</guid>
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   			<title><![CDATA[ Guidelines for Dealing With Data Center Power and Cooling Issues]]></title>
		<description><![CDATA[ Data center managers facing power and cooling issues during the next five years as a result of using high-density servers should follow our guidelines to manage the problems. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=143588&ref=g_rss]]></link>
  	 <pubDate>Mon, 09 Oct 2006</pubDate>
	 <guid>496924</guid>
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   			<title><![CDATA[ User Satisfaction Surveys Are Essential for IT Service Desks]]></title>
		<description><![CDATA[ Service desk managers sometimes focus on operational metrics to gauge the satisfaction level of the business, but customer surveys are the one true way to measure the end users' satisfaction with IT support services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=142122&ref=g_rss]]></link>
  	 <pubDate>Tue, 03 Oct 2006</pubDate>
	 <guid>496569</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ A Framework for Designing IT Service and Process Metrics]]></title>
		<description><![CDATA[ As IT organizations attempt to become more service-oriented and invoke process improvement initiatives, questions arise regarding what to measure and how to measure it. We provide a decision framework for designing effective service and process metrics. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=143161&ref=g_rss]]></link>
  	 <pubDate>Mon, 18 Sep 2006</pubDate>
	 <guid>496578</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Best Practices for Managing a Microsoft Exchange Environment]]></title>
		<description><![CDATA[ Microsoft Exchange is a mission-critical application that requires mature processes and procedures to guarantee high availability of service. Adherence to best practices will enable Exchange administrators to successfully manage all the systems in an Exchange environment. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=141969&ref=g_rss]]></link>
  	 <pubDate>Thu, 03 Aug 2006</pubDate>
	 <guid>494896</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ The Pros and Cons of Conducting Market-Based Comparisons for Internal IT Organizations]]></title>
		<description><![CDATA[ Comparing internal IT organizations to external service providers on the basis of quality and cost is an increasingly mainstream activity. Analyze the pros and cons of using market-oriented, competitive analysis to enhance your competitive position. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=141436&ref=g_rss]]></link>
  	 <pubDate>Fri, 30 Jun 2006</pubDate>
	 <guid>493305</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Best Practices for Conducting a Business Impact Analysis]]></title>
		<description><![CDATA[ Conduct a business impact analysis to create practical, usable business continuity management plans. Once the BIA is complete, you will have defined, functional requirements, and you can proceed to a formal risk analysis and the final BCM plan. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=141260&ref=g_rss]]></link>
  	 <pubDate>Fri, 30 Jun 2006</pubDate>
	 <guid>493210</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Best Practices for Configuration Management: Organization, Process and CMDB]]></title>
		<description><![CDATA[ Enterprises are gearing up for cross-operational configuration management process overhauls and beginning to build a comprehensive strategy including a configuration management database for centralized knowledge of critical configuration data. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=136977&ref=g_rss]]></link>
  	 <pubDate>Fri, 03 Feb 2006</pubDate>
	 <guid>488731</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Q&A: Building the Right Organizational Structure for IT Infrastructure/Operations]]></title>
		<description><![CDATA[ IT infrastructure/operations groups are creating new organizational structures and roles to improve IT service delivery to their business unit customers. Organizations are appointing relationship managers, establishing testing groups and utilizing consultants to help plan the organizational changes. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=136647&ref=g_rss]]></link>
  	 <pubDate>Wed, 28 Dec 2005</pubDate>
	 <guid>487864</guid>
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Real-Time Infrastructure, 2009]]></title>
		<description><![CDATA[ RTI continues making gains, spurred on by the spread of virtualization in the data center and by the desire to bring cloud attributes such as self-service provisioning to the internal data center. However, significant technology, standardization, organizational and process inhibitors still exist. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169723&ref=g_rss]]></link>
  	 <pubDate>Wed, 29 Jul 2009</pubDate>
	 <guid>1101012</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Networking and Communications, 2009]]></title>
		<description><![CDATA[ These are the essential technologies that every network manager and infrastructure and operations leader needs to understand. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169080&ref=g_rss]]></link>
  	 <pubDate>Tue, 28 Jul 2009</pubDate>
	 <guid>1096912</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Business Continuity Management, 2009]]></title>
		<description><![CDATA[ For business and technology executives, the increasing costs and risks of business disruptions continue to drive the operations importance of effective business continuity management. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169503&ref=g_rss]]></link>
  	 <pubDate>Thu, 23 Jul 2009</pubDate>
	 <guid>1090713</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Data Center Power and Cooling Technologies, 2009]]></title>
		<description><![CDATA[ The increase in high-density IT equipment, the cost and scarcity of power, and the focus on the reduction of greenhouse gas emissions are requiring new technology to meet these challenges. This Hype Cycle highlights the emerging technologies of data center power and cooling. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169853&ref=g_rss]]></link>
  	 <pubDate>Fri, 24 Jul 2009</pubDate>
	 <guid>1092614</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Virtualization, 2009]]></title>
		<description><![CDATA[ Virtualization changes the way enterprises package and deliver computing. It is disruptive to IT users and providers, leading to significant levels of hype. However, it can improve utilization of resources, and is shifting toward greater agility, provisioning, deployment and (ultimately) sourcing. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168837&ref=g_rss]]></link>
  	 <pubDate>Tue, 21 Jul 2009</pubDate>
	 <guid>1086612</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for IT Operations Management, 2009]]></title>
		<description><![CDATA[ In 2008 and 2009, IT operations technology and processes have focused on cost optimization; however, this market grew by almost 10% in 2008. This Hype Cycle will help you manage your expectations of IT operations technologies and processes. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168343&ref=g_rss]]></link>
  	 <pubDate>Tue, 14 Jul 2009</pubDate>
	 <guid>1072813</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Server Technologies, 2009]]></title>
		<description><![CDATA[ This Hype Cycle highlights the emerging technologies of server virtualization, next-generation server building blocks, increasingly dense processors, operating systems and data center cooling technologies. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167475&ref=g_rss]]></link>
  	 <pubDate>Fri, 19 Jun 2009</pubDate>
	 <guid>1030416</guid> 
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for the IT Service Desk]]></title>
		<description><![CDATA[ The IT service desk market is mature and highly competitive, and vendors are being selected not because of core incident management functionality, but because of their licensing models, ease of implementation and breadth of IT service management tool offerings. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171195&ref=g_rss]]></link>
  	 <pubDate>Fri, 16 Oct 2009</pubDate>
	 <guid>1209617</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Storage Services, North America, 2009]]></title>
		<description><![CDATA[ Gartner evaluates storage service providers on their innovation, capabilities, market execution and other factors. This MarketScope analyzes 11 storage service providers to help clients identify prospective service providers.  ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169882&ref=g_rss]]></link>
  	 <pubDate>Mon, 24 Aug 2009</pubDate>
	 <guid>1145516</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for High-End Enterprise Disk Arrays]]></title>
		<description><![CDATA[ In spite of a struggling economy, the high-end enterprise disk array market achieved year-over-year revenue growth in 2008. Six vendors (EMC, Fujitsu, Hitachi/Hitachi Data Systems, HP, IBM and Sun, which is pending acquisition by Oracle) continue to compete for share. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168861&ref=g_rss]]></link>
  	 <pubDate>Thu, 13 Aug 2009</pubDate>
	 <guid>1130614</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ iSCSI MarketScope Is Retired, But iSCSI-Based Disk Storage Expands Market Presence]]></title>
		<description><![CDATA[ Gartner discusses why the Internet Small Computer System Interface storage area network solutions MarketScope is retired. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169992&ref=g_rss]]></link>
  	 <pubDate>Wed, 12 Aug 2009</pubDate>
	 <guid>1128512</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for IT Event Correlation and Analysis]]></title>
		<description><![CDATA[ This Magic Quadrant covers mature and emerging products that help IT organizations consolidate, analyze and respond to component-level IT infrastructure events, improve their event-to-incident/problem resolution process, and achieve better alignment between events and business-oriented IT services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169260&ref=g_rss]]></link>
  	 <pubDate>Wed, 29 Jul 2009</pubDate>
	 <guid>1102213</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Softswitch Architecture]]></title>
		<description><![CDATA[ In a capital-constrained market, control layer investments come from mobile network service providers as well as voice over Internet Protocol rollouts in emerging markets. Leading vendors in the softswitch architecture market demonstrate strong capabilities and a large customer footprint. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168526&ref=g_rss]]></link>
  	 <pubDate>Fri, 26 Jun 2009</pubDate>
	 <guid>1043212</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Telecom Expense Management]]></title>
		<description><![CDATA[ Companies worldwide continue to adopt telecom expense management solutions. In addition to a high return on investment, users require faster time to savings and expanded mobile management capabilities as key criteria when choosing a vendor. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167407&ref=g_rss]]></link>
  	 <pubDate>Mon, 22 Jun 2009</pubDate>
	 <guid>1032315</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Storage Resource Management and SAN Management Software]]></title>
		<description><![CDATA[ SRM and storage area network tools enable customers to manage their shared-storage environments. They've become fully featured, integrated and user-friendly products. Vendors offer holistic to specialist solutions to customers with a broad range of maturity levels and requirements. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168258&ref=g_rss]]></link>
  	 <pubDate>Mon, 22 Jun 2009</pubDate>
	 <guid>1032112</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Job Scheduling]]></title>
		<description><![CDATA[ Job scheduling, a mature market, is undergoing a transformation toward IT Workload Automation Broker technology. This Magic Quadrant examines the ongoing transformation of technology, vision and ability to execute of the key vendors in this market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166953&ref=g_rss]]></link>
  	 <pubDate>Tue, 28 Apr 2009</pubDate>
	 <guid>953613</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Desktop Outsourcing Services, North America]]></title>
		<description><![CDATA[ The desktop outsourcing services market is continuing to grow. It's a mature market in North America, but it can be improved. Organizations should evaluate their outsourcing objectives and technical requirements, and use the results to select their external service providers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165265&ref=g_rss]]></link>
  	 <pubDate>Tue, 03 Mar 2009</pubDate>
	 <guid>904753</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Focus for Microsoft: Data Center, System Management, and Security Offerings]]></title>
		<description><![CDATA[ In this research, we provide expanded detail on our ratings of Microsoft offerings that target enterprise data centers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169820&ref=g_rss]]></link>
  	 <pubDate>Mon, 03 Aug 2009</pubDate>
	 <guid>1110013</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ IT Service View CMDB Vendor Landscape, 2009]]></title>
		<description><![CDATA[ The IT service view configuration management database tool market is evolving very slowly. As implementations increase, we expect product differentiation, and new functionality releases will accelerate within the next two years. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167607&ref=g_rss]]></link>
  	 <pubDate>Wed, 10 Jun 2009</pubDate>
	 <guid>1013329</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in IT Operations, 2009]]></title>
		<description><![CDATA[ In an economic downturn, emerging IT operations management vendors present new techniques and innovative functionality that could aid in cost optimization, operational performance and organizational skill development. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165550&ref=g_rss]]></link>
  	 <pubDate>Tue, 24 Mar 2009</pubDate>
	 <guid>919014</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in Cloud Computing Management and Professional Services, 2009]]></title>
		<description><![CDATA[ Key innovation in cloud computing management will be provided by startup vendors. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165721&ref=g_rss]]></link>
  	 <pubDate>Tue, 17 Mar 2009</pubDate>
	 <guid>913637</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in IT Operations and Virtualization, 2009]]></title>
		<description><![CDATA[ The growth of virtualization and the emergence of Web 2.0 and cloud-computing architectures are resulting in repercussions across a range of virtualization technologies and management tools, but several vendors are applying new techniques to managing the changing IT infrastructure landscape. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165447&ref=g_rss]]></link>
  	 <pubDate>Wed, 11 Mar 2009</pubDate>
	 <guid>910415</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in Archiving, 2009]]></title>
		<description><![CDATA[ Cool new vendors add options for archive storage (Permabit), services to move data into the archive (RenewData), and archiving through a service provider (Sonian and Mimecast). Use of new technologies gives these vendors an edge to overcome resistance by buyers to working with new companies. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165058&ref=g_rss]]></link>
  	 <pubDate>Tue, 03 Mar 2009</pubDate>
	 <guid>904745</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Rating: Novell, 2008]]></title>
		<description><![CDATA[ Novell is a viable partner for organizations that need assistance with their IT infrastructures. The company offers products that are dramatically different from its early solutions, creating new opportunities for enterprises looking to understand Novell's product and service strategy. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=162399&ref=g_rss]]></link>
  	 <pubDate>Tue, 23 Dec 2008</pubDate>
	 <guid>844917</guid>
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  <category>Spotlights</category>
   			<title><![CDATA[ Embracing ITSM to Build a Customer Service Provider Culture in IT I&O]]></title>
		<description><![CDATA[ IT service management and ITIL v.3 emphasize the need to change the culture of IT infrastructure and operations. By adopting the characteristics of a quality customer service organization, tremendous benefits can be achieved. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172388&ref=g_rss]]></link>
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<category>Events</category>
 			<title><![CDATA[ Symposium/ITxpo Worlwide]]></title> 
  	
										<link><![CDATA[http://www.gartner.com/2_events/symposium/worldwide.html]]></link>
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