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		<title><![CDATA[ Gartner: IT Operations ]]></title> 
		<link><![CDATA[ http://www.gartner.com/it/products/research/asset_129494_2395.jsp ]]></link> 
		<description><![CDATA[ Achieve excellence in production operations, infrastructure and service management. Gartner's IT operations research focuses on organizational alignment challenges; management system architecture; process frameworks, definitions and integration; operations management software; and metrics. ]]></description> 
		<language>en-us</language> 
		<category><![CDATA[ Focus Area RSS Feed ]]></category> 
	
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	 							<title><![CDATA[ Free, Cloud-Based Xigo Now Service Could be Disruptive to the TEM Market]]></title>
		<description><![CDATA[ Invoice Insight has changed its name to Xigo and will offer a new, no-cost, cloud-based service offering for telecom expense management. Xigo Now presents a high level of value for a "free" service. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212446&ref=g_rss]]></link>
  					<pubDate>Thu, 07 Apr 2011</pubDate>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Eight Ways to Prepare IT Organizations for Sudden Vendor Shifts]]></title>
		<description><![CDATA[ Sudden shifts in vendor strategies can be unpredictable, yet users can convert the situation to a positive negotiating position. This research explains how. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=213152&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 May 2011</pubDate>
	 <guid>1676115</guid>  
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   			<title><![CDATA[ Survey Analysis: End-User Trends in Infrastructure Utility Services and Infrastructure as a Service]]></title>
		<description><![CDATA[ This global survey shows increased adoption of infrastructure utility and cloud infrastructure as a service, with more than 200 contracts in place already, and many more expected in the next 12 months. The survey also clarifies the players and low-cost requirements. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212644&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 May 2011</pubDate>
	 <guid>1675214</guid>  
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   			<title><![CDATA[ Users Think Their E-Mail Is Slow; Are They Right?]]></title>
		<description><![CDATA[ E-mail's asynchronous nature has always made performance monitoring difficult. When e-mail is moved to the cloud, the problem is exacerbated. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212522&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 May 2011</pubDate>
	 <guid>1675616</guid>  
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   			<title><![CDATA[ Linux on the Mainframe: How's It Doing, What's Next and Is It for You?]]></title>
		<description><![CDATA[ One-third of IBM's mainframe customers reportedly use Linux on System z. We look at how it is doing and what's next. For those who do not use it, we look at the factors that can help enterprises decide whether it is appropriate for them. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212470&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 May 2011</pubDate>
	 <guid>1675315</guid>  
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   			<title><![CDATA[ Need Is Growing for Operational Log File Management]]></title>
		<description><![CDATA[ Log data sources have the potential to reduce mean time to repair in complex environments by providing visibility across infrastructure components. Fortunately, tools have evolved to analyze and correlate this data to solve problems and explore questions that were previously difficult to answer. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212749&ref=g_rss]]></link>
  	 <pubDate>Mon, 09 May 2011</pubDate>
	 <guid>1672817</guid>  
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   			<title><![CDATA[ Understand Capital Budgeting Process and Techniques for Better Cost Optimization, Project Prioritization and ROI]]></title>
		<description><![CDATA[ IT leaders would have a much better chance of getting the required funding for their projects if their proposal is backed by a sound business case and financial justifications that have a clear line of visibility on the ROI and payback period. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212473&ref=g_rss]]></link>
  	 <pubDate>Fri, 06 May 2011</pubDate>
	 <guid>1672119</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ What You Need to Know About Cisco UCM Licensing Changes, and What to Do About Them]]></title>
		<description><![CDATA[ Cisco's User Connect Licensing model will change the total cost of ownership of your Unified Communications Manager deployments. Here, we highlight the major changes and their impact on new and existing deployments. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211297&ref=g_rss]]></link>
  	 <pubDate>Fri, 06 May 2011</pubDate>
	 <guid>1671815</guid>  
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   			<title><![CDATA[ How to Choose the Audioconferencing Solution That Best Fits Your Business Needs]]></title>
		<description><![CDATA[ The use of audioconferencing is growing. A recent Gartner survey reveals that audioconferencing is a key investment priority for SMBs during the next 12 months. Use this research to understand and choose the solution that is best-suited for your business. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210816&ref=g_rss]]></link>
  	 <pubDate>Thu, 05 May 2011</pubDate>
	 <guid>1669415</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Overcoming Challenges in Patching Embedded OSs]]></title>
		<description><![CDATA[ IT organizations must assess IT and operational technology systems to develop their patch policies and procedures. Not all systems can be remediated, and some will require other safeguards to protect against potential attacks. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212666&ref=g_rss]]></link>
  	 <pubDate>Tue, 03 May 2011</pubDate>
	 <guid>1665615</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Deconstructing DevOps]]></title>
		<description><![CDATA[ As a concept, DevOps is relatively easy to grasp. However, so far, it has eluded precise categorization within the industry. Leverage our template of key elements to accelerate your DevOps journey. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211649&ref=g_rss]]></link>
  	 <pubDate>Tue, 03 May 2011</pubDate>
	 <guid>1664416</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Best Practice for Software Asset Management: Take an App Store Approach to Help Manage and Chargeback Software Costs]]></title>
		<description><![CDATA[ End users are becoming increasingly familiar with the concept of app store application catalogs, and may even request one. Look to automate the procurement and chargeback of software licenses while capturing important software asset management data and reducing administrative overhead. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210938&ref=g_rss]]></link>
  	 <pubDate>Tue, 03 May 2011</pubDate>
	 <guid>1663614</guid>  
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   			<title><![CDATA[ Leveraging COBIT for Infrastructure and Operations]]></title>
		<description><![CDATA[ The COBIT framework can assist service improvement teams involved with infrastructure and operations to design more-effective and more-efficient processes that underpin IT services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212707&ref=g_rss]]></link>
  	 <pubDate>Mon, 02 May 2011</pubDate>
	 <guid>1661715</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Data Center Consolidation: Top 10 Best Practices for Project Success]]></title>
		<description><![CDATA[ In data center consolidation projects, these best practices can mean the difference between success and failure. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212551&ref=g_rss]]></link>
  	 <pubDate>Mon, 02 May 2011</pubDate>
	 <guid>1662727</guid>  
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   			<title><![CDATA[ Data Center Consolidation Projects: Benefits and Pitfalls]]></title>
		<description><![CDATA[ Data center consolidation is a difficult project, with immense complexities and often hidden problems that can derail the project. This research outlines the key steps you should take to undertake a successful consolidation project. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212148&ref=g_rss]]></link>
  	 <pubDate>Mon, 02 May 2011</pubDate>
	 <guid>1662724</guid>  
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   			<title><![CDATA[ Use the Risk Pyramid to Assess Risk in Five Minutes]]></title>
		<description><![CDATA[ The risk pyramid is a simple tool, easily learned in minutes, that delivers a rapid assessment in business terms of the order of magnitude of harm represented by a particular risk. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210317&ref=g_rss]]></link>
  	 <pubDate>Mon, 02 May 2011</pubDate>
	 <guid>1662515</guid>  
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   			<title><![CDATA[ The Cost of Connecting Apple's iPad and Other User-Owned Mobile Devices to the Corporate Network]]></title>
		<description><![CDATA[ Organizations that allow access to applications and data from user-owned devices need to evaluate the costs and trade-offs involved. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212866&ref=g_rss]]></link>
  	 <pubDate>Fri, 29 Apr 2011</pubDate>
	 <guid>1660815</guid>  
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Your Data Center Network Is Heading for Traffic Chaos]]></title>
		<description><![CDATA[ Data center network design and management must adapt to address the impact of changing application deployment and server virtualization mobility to avoid performance issues of business-critical applications. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210674&ref=g_rss]]></link>
  	 <pubDate>Wed, 27 Apr 2011</pubDate>
	 <guid>1656316</guid>  
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   			<title><![CDATA[ Eight Key Impacts on Your Data Center LAN Network]]></title>
		<description><![CDATA[ Data center network planners need to make decisions concerning eight key design impacts on their networks. This research discusses these key impacts, as well as their drivers and solutions. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211994&ref=g_rss]]></link>
  	 <pubDate>Wed, 27 Apr 2011</pubDate>
	 <guid>1656514</guid>  
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  <category><![CDATA[Spotlights]]></category> 
   			<title><![CDATA[ ATV: Storage Virtualization Is Changing Storage Deployment]]></title>
		<description><![CDATA[ Since storage virtualization came on the scene in the 1980s, it has become integral to the way organizations handle stored data. This document highlights Gartner research that discusses various aspects of storage virtualization and its impact on storage deployment. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201192&ref=g_rss]]></link>
  	  <pubDate>Thu, 17 Jun 2010</pubDate>
	 <guid>1387650</guid>   
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Key Issues for IT and OT Alignment and Integration, 2011]]></title>
		<description><![CDATA[ The research theme of IT and OT alignment delivers a number of important messages on optimizing the interaction of IT and OT. Through creating Key Issues and describing them here, we define Gartner's research agenda and create subcategories to develop more-detailed research. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201268&ref=g_rss]]></link>
  	 <pubDate>Thu, 16 Dec 2010</pubDate>
	 <guid>1498715</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Predicts 2011: Data Centers Need a Solution-Based Approach to Gain Efficiencies]]></title>
		<description><![CDATA[ Data center transformation is being driven by data growth, lack of space, escalating power and cooling costs, and inefficient legacy designs. Technologies like virtualization are at the forefront of deployment due to the many benefits they can bring. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=208959&ref=g_rss]]></link>
  	 <pubDate>Tue, 16 Nov 2010</pubDate>
	 <guid>1470339</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ IT Market Clock for Infrastructure Protection, 2010]]></title>
		<description><![CDATA[ As threats change and infrastructure protection technologies move through market life cycles, their effectiveness and deployment priorities change. Security managers can use this IT Market Clock to understand the maturity and commoditization levels of each security control. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206257&ref=g_rss]]></link>
  	 <pubDate>Thu, 02 Sep 2010</pubDate>
	 <guid>1430740</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ IT Organizational Design Key Initiative Overview]]></title>
		<description><![CDATA[ This overview provides a high-level description of the IT Organizational Design Key Initiative. CIOs can use this guide to understand what they need to do to prepare for this initiative. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205375&ref=g_rss]]></link>
  	 <pubDate>Mon, 12 Jul 2010</pubDate>
	 <guid>1399020</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Best Practices in Change, Configuration and Release Management]]></title>
		<description><![CDATA[ Formalization of the change, configuration and release management processes is the cornerstone of a strong IT operation. Different elements drive each of these processes, resulting in varied vendor tool reliance. Our best practices can help you achieve service and business value. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205145&ref=g_rss]]></link>
  	 <pubDate>Wed, 14 Jul 2010</pubDate>
	 <guid>1401129</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ IT Infrastructure and Operations Key Initiatives, 2010 and 2011]]></title>
		<description><![CDATA[ Key Initiatives are the highest-priority efforts IT leaders have under way; Gartner has identified 41 such initiatives. This research defines and discusses those initiatives on which I&O leaders should focus in 2010 and 2011. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=174909&ref=g_rss]]></link>
  	 <pubDate>Mon, 29 Mar 2010</pubDate>
	 <guid>1331031</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Use Best Practices to Set Up CMDB Services]]></title>
		<description><![CDATA[ As IT organizations finalize their configuration management database tool selections, consider several key factors when constructing a CMDB service engagement. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=175897&ref=g_rss]]></link>
  	 <pubDate>Wed, 14 Apr 2010</pubDate>
	 <guid>1353315</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Pattern-Based Strategy as It Applies to I&O]]></title>
		<description><![CDATA[ Infrastructure and operations teams apply two forms of Pattern-Based Strategy: internal and external. Each has particular constraints on pattern accessibility, and requires specific approaches for successful pattern detection and analysis. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171755&ref=g_rss]]></link>
  	 <pubDate>Mon, 09 Nov 2009</pubDate>
	 <guid>1223820</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ IT Operations Management Framework 2.0]]></title>
		<description><![CDATA[ IT operations management products have emerged that are consolidation and integration points. Characterized as "framework 2.0," the products are a more flexible, modular generation, compared with 1990s frameworks. We describe their value and influence on IT management strategy and decision making. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=159766&ref=g_rss]]></link>
  	 <pubDate>Thu, 11 Sep 2008</pubDate>
	 <guid>756919</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Infrastructure and Operations Best Practices From I&O Maturity Assessment Results for Type A Enterprises]]></title>
		<description><![CDATA[ The results of European organizations that have assessed their I&O maturity using the Gartner IT Infrastructure and Operations Maturity Model in the areas of people, process, technology and business management are compared with other assessments. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=158937&ref=g_rss]]></link>
  	 <pubDate>Thu, 21 Aug 2008</pubDate>
	 <guid>745522</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Modernizing IT Operations]]></title>
		<description><![CDATA[ Infrastructure virtualization, application modularization and the introduction of new, rich traffic types are driving the modernization of IT operations. The sense-reason-response cycle that lies at the core of IT operations will become more integrated, intelligent and automated. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=156853&ref=g_rss]]></link>
  	 <pubDate>Wed, 23 Apr 2008</pubDate>
	 <guid>654108</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Introducing the Gartner IT Infrastructure and Operations Maturity Model]]></title>
		<description><![CDATA[ Gartner's IT Infrastructure and Operations Maturity Model assesses maturity in people, process, technology and business management dimensions, creating a road map for systematic, prioritized improvement. Use it to track progress toward increased maturity and business value. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=147962&ref=g_rss]]></link>
  	 <pubDate>Mon, 01 Oct 2007</pubDate>
	 <guid>527814</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Data Center Power and Cooling Scenario Through 2015]]></title>
		<description><![CDATA[ Data center power and cooling issues will grow during the next 10 years. Users need to plan their infrastructure topology based on this changing scenario. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=146042&ref=g_rss]]></link>
  	 <pubDate>Wed, 14 Mar 2007</pubDate>
	 <guid>502230</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ The IT Operations Management Architecture Framework: An Introduction]]></title>
		<description><![CDATA[ A review of client IT operations management technology investments continues to show a relatively high number of failures. A lack of process maturity is often a critical factor, but this is just one part of a comprehensive operations management architecture. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=144250&ref=g_rss]]></link>
  	 <pubDate>Wed, 29 Nov 2006</pubDate>
	 <guid>498993</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ User Satisfaction Surveys Are Essential for IT Service Desks]]></title>
		<description><![CDATA[ Service desk managers sometimes focus on operational metrics to gauge the satisfaction level of the business, but customer surveys are the one true way to measure the end users' satisfaction with IT support services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=142122&ref=g_rss]]></link>
  	 <pubDate>Tue, 03 Oct 2006</pubDate>
	 <guid>496569</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ A Framework for Designing IT Service and Process Metrics]]></title>
		<description><![CDATA[ As IT organizations attempt to become more service-oriented and invoke process improvement initiatives, questions arise regarding what to measure and how to measure it. We provide a decision framework for designing effective service and process metrics. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=143161&ref=g_rss]]></link>
  	 <pubDate>Mon, 18 Sep 2006</pubDate>
	 <guid>496578</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Q&A: Building the Right Organizational Structure for IT Infrastructure/Operations]]></title>
		<description><![CDATA[ IT infrastructure/operations groups are creating new organizational structures and roles to improve IT service delivery to their business unit customers. Organizations are appointing relationship managers, establishing testing groups and utilizing consultants to help plan the organizational changes. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=136647&ref=g_rss]]></link>
  	 <pubDate>Wed, 28 Dec 2005</pubDate>
	 <guid>487864</guid>
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Business Continuity Management and IT Disaster Recovery Management, 2010]]></title>
		<description><![CDATA[ Business continuity management and IT disaster recovery management are maturing practices as a result of supply chain pressures and the realization that a disaster can happen to any organization. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206424&ref=g_rss]]></link>
  	 <pubDate>Wed, 08 Sep 2010</pubDate>
	 <guid>1433236</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Infrastructure Protection, 2010]]></title>
		<description><![CDATA[ Advances in infrastructure protection technology continue to be primarily reactive to keep pace with new threats. Integration of point safeguards into platforms continues, and "in the cloud" protection delivers more hype than protection in many, but not all, areas. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205892&ref=g_rss]]></link>
  	 <pubDate>Fri, 20 Aug 2010</pubDate>
	 <guid>1425227</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Data Center Power and Cooling Technologies, 2010]]></title>
		<description><![CDATA[ The increase in high-density IT equipment, the cost and scarcity of power, and the focus on the reduction of greenhouse gas emissions are requiring new technologies. This Hype Cycle highlights the emerging area of data center power and cooling. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205727&ref=g_rss]]></link>
  	 <pubDate>Fri, 30 Jul 2010</pubDate>
	 <guid>1413531</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Real-Time Infrastructure, 2010]]></title>
		<description><![CDATA[ RTI continues making steady gains, spurred by the spread of virtualization in the data center and the desire to bring cloud attributes, such as self-service provisioning, to the internal data center. However, significant technology, standardization, organizational and process inhibitors still exist. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205358&ref=g_rss]]></link>
  	 <pubDate>Thu, 22 Jul 2010</pubDate>
	 <guid>1407216</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Virtualization, 2010]]></title>
		<description><![CDATA[ While x86 server virtualization may be maturing, virtualization as an IT initiative is still, at best, in adolescence, and still disruptive to IT users and providers, leading to continued levels of hype while delivering the foundation for power and cooling and cloud-computing initiatives. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205294&ref=g_rss]]></link>
  	 <pubDate>Thu, 22 Jul 2010</pubDate>
	 <guid>1406913</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Application Infrastructure, 2010]]></title>
		<description><![CDATA[ Application infrastructure continues to evolve in a manner that affects business analysts, architects, developers, middleware technologists and users. It is foundational not only for modern applications, but also for integration, business process management and cloud-computing initiatives. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201604&ref=g_rss]]></link>
  	 <pubDate>Tue, 20 Jul 2010</pubDate>
	 <guid>1406017</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Content Management, 2010]]></title>
		<description><![CDATA[ As organizations shift from a focus on cost optimization toward value optimization, emerging technologies can be the catalysts for change. Strategists, enterprise architects, and IT leaders should use this Hype Cycle to identify technologies with the greatest benefits and sift through the hype. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205035&ref=g_rss]]></link>
  	 <pubDate>Mon, 19 Jul 2010</pubDate>
	 <guid>1404013</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for IT Operations Management, 2010]]></title>
		<description><![CDATA[ The IT operations market size of $14.9 billion (in 2009) and complexity of the IT environment, combined with unsolved problems, will continue to attract technologies from new and existing vendors. Use this Hype Cycle to manage your expectations from these IT operations technologies and processes. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201203&ref=g_rss]]></link>
  	 <pubDate>Mon, 12 Jul 2010</pubDate>
	 <guid>1399013</guid> 
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Mobile Device Management Software]]></title>
		<description><![CDATA[ As smartphones proliferate in the enterprise, companies are struggling to manage policy, security and support. Enterprise mobile device management software is evolving to offer smartphone (and other device) support across a variety of platforms. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211101&ref=g_rss]]></link>
  	 <pubDate>Wed, 13 Apr 2011</pubDate>
	 <guid>1632331</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for the IT Service Desk Retired]]></title>
		<description><![CDATA[ Gartner is retiring the Magic Quadrant for the IT Service Desk after nine years of publication. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212445&ref=g_rss]]></link>
  	 <pubDate>Mon, 11 Apr 2011</pubDate>
	 <guid>1628325</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Pan-European Network Service Providers]]></title>
		<description><![CDATA[ The Pan-European network service provider market remains highly competitive. The growing trend to interconnect networks means reach is gradually diminishing as a differentiator, and service portfolio and quality are increasing in importance. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210276&ref=g_rss]]></link>
  	 <pubDate>Thu, 31 Mar 2011</pubDate>
	 <guid>1614120</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Wireless LAN Infrastructure (Global)]]></title>
		<description><![CDATA[ Standards-based connectivity between access points and devices is no longer a unique feature of vendors in this Magic Quadrant. Enterprises must choose infrastructure providers that can deliver network services (such as voice, video and location) and integrate wired networking products. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210047&ref=g_rss]]></link>
  	 <pubDate>Thu, 03 Mar 2011</pubDate>
	 <guid>1572016</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Enterprise Disk-Based Backup/Recovery]]></title>
		<description><![CDATA[ While backup is among the oldest, most performed tasks in the data center, the industry is undergoing significant change as organizations accelerate new technology adoption and show a propensity to implement new solutions, in some cases from vendors that are emerging or new to the backup market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=209399&ref=g_rss]]></link>
  	 <pubDate>Fri, 28 Jan 2011</pubDate>
	 <guid>1531914</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Blade Servers]]></title>
		<description><![CDATA[ This Magic Quadrant for Blade Servers focuses on a market that is growing in complexity and sophistication, due to the emergence of related form factors, such as skinless servers, and the fast-growing interest in cloud computing, virtual input/output and fabrics. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207244&ref=g_rss]]></link>
  	 <pubDate>Mon, 17 Jan 2011</pubDate>
	 <guid>1522714</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Web Conferencing]]></title>
		<description><![CDATA[ Pressure placed on prices in the Web-conferencing market by cloud collaboration suites is accelerating consolidation and causing leading vendors to rethink their go-to-market pricing strategies. In light of these developments, Gartner assesses 15 providers of Web-conferencing products. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205941&ref=g_rss]]></link>
  	 <pubDate>Thu, 04 Nov 2010</pubDate>
	 <guid>1462917</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Application Infrastructure for Systematic Application Integration Projects]]></title>
		<description><![CDATA[ Products that provide support for integration require a set of features that ranges from robust messaging to support for B2B protocols. This Magic Quadrant examines vendors whose products provide features that address the needs of systematic A2A, B2B and cloud-based application integration projects. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205883&ref=g_rss]]></link>
  	 <pubDate>Mon, 18 Oct 2010</pubDate>
	 <guid>1453515</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Storage Resource Management and SAN Management Software]]></title>
		<description><![CDATA[ SRM and storage area network tools enable customers to manage their shared-storage environments. These tools are now fully featured, integrated and user-friendly, and vendors offer holistic to specialist solutions for customers with a broad range of maturity levels and requirements. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206340&ref=g_rss]]></link>
  	 <pubDate>Tue, 21 Sep 2010</pubDate>
	 <guid>1438431</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Storage Services, North America, 2010]]></title>
		<description><![CDATA[ Gartner evaluates storage service providers on their innovation, service offerings, execution and other factors. This MarketScope analyzes 10 storage service providers, and it aims to assist clients in identifying and selecting prospective storage service providers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205421&ref=g_rss]]></link>
  	 <pubDate>Tue, 17 Aug 2010</pubDate>
	 <guid>1422742</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Hosted Virtual Desktop Services]]></title>
		<description><![CDATA[ This MarketScope for North America of the emerging hosted virtual desktop services marketplace, analyzes 10 vendors, each with sufficient marketplace presence to participate in this study. Each vendor is rated, as well as the overall market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=175055&ref=g_rss]]></link>
  	 <pubDate>Tue, 08 Jun 2010</pubDate>
	 <guid>1382213</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Business Continuity Management Planning Software]]></title>
		<description><![CDATA[ The business continuity management planning market is small (2009 revenue estimate is $76 million). Average revenue growth is 10% and 13% for 2008 and 2009, respectively. Our first business continuity management planning MarketScope focuses on enterprise-level offerings and has a Promising rating. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=200203&ref=g_rss]]></link>
  	 <pubDate>Thu, 13 May 2010</pubDate>
	 <guid>1368643</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for LTE Network Infrastructure]]></title>
		<description><![CDATA[ This Magic Quadrant evaluates end-to-end vendors of Long Term Evolution network infrastructure, in what is still a nascent market with many vendors and scope for further consolidation. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=175119&ref=g_rss]]></link>
  	 <pubDate>Wed, 12 May 2010</pubDate>
	 <guid>1368516</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Network Configuration and Change Management]]></title>
		<description><![CDATA[ Network configuration and change management products are being investigated by network managers to improve staff efficiency and address network compliance audit requirements. Use this MarketScope to understand the range of vendors and technology alternatives available in this category. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=175140&ref=g_rss]]></link>
  	 <pubDate>Wed, 31 Mar 2010</pubDate>
	 <guid>1332413</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for the Enterprise Mobile Communication Gateway]]></title>
		<description><![CDATA[ Enterprises looking to integrate mobile phones into their telephony systems will find an increasing number of technologies to support their efforts. This MarketScope analyzes vendors that provide single- and dual-mode cell phone integration with telephony under mobile unified communications. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=174940&ref=g_rss]]></link>
  	 <pubDate>Wed, 14 Apr 2010</pubDate>
	 <guid>1353319</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Contact Center Infrastructure, Worldwide]]></title>
		<description><![CDATA[ As the global economy recovers, contact center investments are increasing, as they can improve customer satisfaction and reduce costs. Companies must evaluate vendors' technology and capabilities in relevant regions. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=174021&ref=g_rss]]></link>
  	 <pubDate>Mon, 22 Feb 2010</pubDate>
	 <guid>1306013</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Rating: Adobe]]></title>
		<description><![CDATA[ Adobe is making significant progress in integrating product lines to focus on enterprise and industry-specific markets, but Adobe must communicate better with its customers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212383&ref=g_rss]]></link>
  	 <pubDate>Fri, 06 May 2011</pubDate>
	 <guid>1671014</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in Data Center Infrastructure Management Tools, 2011]]></title>
		<description><![CDATA[ Gartner examines five vendors that offer attractive and different solutions for measuring, monitoring, reporting and controlling energy consumption in data centers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211330&ref=g_rss]]></link>
  	 <pubDate>Mon, 02 May 2011</pubDate>
	 <guid>1661415</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in Green IT and Sustainability, 2011]]></title>
		<description><![CDATA[ We have chosen five vendors that go to the heart of IT's diverse current and potential roles in sustainable business. Most illustrate how sustainability extends across disciplines, business functions and technology sectors. These areas should be of significant interest to most enterprises. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211310&ref=g_rss]]></link>
  	 <pubDate>Fri, 15 Apr 2011</pubDate>
	 <guid>1635215</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in IT Operations Management, 2011]]></title>
		<description><![CDATA[ We highlight five vendors with innovative technologies in a well-established IT operations management market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211322&ref=g_rss]]></link>
  	 <pubDate>Fri, 15 Apr 2011</pubDate>
	 <guid>1635017</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in Storage Technologies, 2011]]></title>
		<description><![CDATA[ This research details six companies that provide innovative storage capabilities. Included in this year's report are a storage component supplier, two storage platform vendors and providers of backup, archiving and cloud storage. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211284&ref=g_rss]]></link>
  	 <pubDate>Wed, 13 Apr 2011</pubDate>
	 <guid>1632215</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in Cloud Management, 2011]]></title>
		<description><![CDATA[ Enterprise interest in building private clouds based on virtualized infrastructure has been rising. However, these organizations need to manage infrastructure resources to deliver service quality, security and availability, as well as associated workloads in a private, hybrid cloud environment. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211438&ref=g_rss]]></link>
  	 <pubDate>Mon, 11 Apr 2011</pubDate>
	 <guid>1627420</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Rating: Cisco]]></title>
		<description><![CDATA[ Gartner gives Cisco a Positive rating as the company expands core businesses and explores new opportunities in technology market transitions. To sustain growth and margins, Cisco needs to advance its many initiatives in 2011, especially video. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210338&ref=g_rss]]></link>
  	 <pubDate>Thu, 24 Feb 2011</pubDate>
	 <guid>1560615</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Focus for IBM: Smarter Planet Initiative, 2010 Update]]></title>
		<description><![CDATA[ This research is a companion to the IBM Vendor Rating. It analyzes the Smarter Planet initiative, a major IBM undertaking. Is it just glitzy advertising, or something powerfully transformational that your company can't afford to ignore? ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207151&ref=g_rss]]></link>
  	 <pubDate>Mon, 25 Oct 2010</pubDate>
	 <guid>1456945</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ The Patch Management Vendor Market Landscape, 2010]]></title>
		<description><![CDATA[ Patch management tools have been available for over a decade and continue to be available in a variety of tool types. Not all tools are alike. This research discusses key criteria and market segmentation of vendors that offer patch management. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207398&ref=g_rss]]></link>
  	 <pubDate>Thu, 21 Oct 2010</pubDate>
	 <guid>1455323</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ HP IT Operations Management: Vision, Strategy, Strengths and Challenges]]></title>
		<description><![CDATA[ This research analyzes HP's vision, strategy, strengths and challenges in the IT operations management market. It should be read by prospects and customers to help them better understand HP's direction and differentiated investments. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206721&ref=g_rss]]></link>
  	 <pubDate>Tue, 28 Sep 2010</pubDate>
	 <guid>1441538</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ IBM Tivoli IT Operations Management: Vision, Strategy, Strengths and Challenges]]></title>
		<description><![CDATA[ This research analyzes IBM Tivoli's vision, strategy, strengths and challenges in the IT operations management market. It should be read by prospects evaluating IBM Tivoli, and customers with investments in IBM Tivoli products. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206221&ref=g_rss]]></link>
  	 <pubDate>Tue, 28 Sep 2010</pubDate>
	 <guid>1441542</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ CA Technologies IT Operations Management: Vision, Strategy, Strengths and Challenges]]></title>
		<description><![CDATA[ This research analyzes CA Technologies' vision, strategy, strengths and challenges in the IT operations management market. It should be read by prospects evaluating the company, and customers with investments in CA Technologies products. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206334&ref=g_rss]]></link>
  	 <pubDate>Tue, 28 Sep 2010</pubDate>
	 <guid>1441540</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ BMC Software IT Operations Management: Vision, Strategy, Strengths and Challenges]]></title>
		<description><![CDATA[ This research analyzes BMC Software's vision, strategy, strengths and challenges in the IT operations management market. Prospects and customers should read this to better understand BMC's direction and differentiated investments. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206550&ref=g_rss]]></link>
  	 <pubDate>Tue, 28 Sep 2010</pubDate>
	 <guid>1441537</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Rating: Telefonica]]></title>
		<description><![CDATA[ Telefonica offers a wide range of residential and business services in 20 countries with full network operations. It delivers international business services in 170 countries with its own networks or via partnerships. However, the company is not widely recognized outside Spanish speaking countries. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206729&ref=g_rss]]></link>
  	 <pubDate>Mon, 27 Sep 2010</pubDate>
	 <guid>1440631</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Rating: F5 Networks]]></title>
		<description><![CDATA[ F5 continues to outpace its rivals in application delivery; however, to fully capitalize on its strategic footprint in the data center, the company needs to sharpen its focus on software-based solutions and leverage its current investments in adjacent markets. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205345&ref=g_rss]]></link>
  	 <pubDate>Thu, 26 Aug 2010</pubDate>
	 <guid>1427714</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Rating: IBM]]></title>
		<description><![CDATA[ This research is Gartner's 2010 Vendor Rating update for IBM. It evaluates the entire company and its offerings. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201618&ref=g_rss]]></link>
  	 <pubDate>Wed, 25 Aug 2010</pubDate>
	 <guid>1426818</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Rating: CA Technologies]]></title>
		<description><![CDATA[ The focus of the board of directors of CA Technologies on growth has fueled the selection of a new CEO. His challenge will be to grow the company with established products, and to get a foothold in new emerging cloud and virtualization markets. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=200683&ref=g_rss]]></link>
  	 <pubDate>Thu, 17 Jun 2010</pubDate>
	 <guid>1387633</guid>
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  <category>Spotlights</category>
   			<title><![CDATA[ How to Choose the Audioconferencing Solution That Best Fits Your Business Needs]]></title>
		<description><![CDATA[ The use of audioconferencing is growing. A recent Gartner survey reveals that audioconferencing is a key investment priority for SMBs during the next 12 months. Use this research to understand and choose the solution that is best-suited for your business. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210816&ref=g_rss]]></link>
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<category>Events</category>
 			<title><![CDATA[ Symposium/ITxpo Worldwide]]></title> 
  	
										<link><![CDATA[http://www.gartner.com/2_events/symposium/worldwide.html]]></link>
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