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		<title><![CDATA[ Gartner: IT Services ]]></title> 
		<link><![CDATA[ http://www.gartner.com/it/products/research/asset_129500_2395.jsp ]]></link> 
		<description><![CDATA[ Organizations must understand their options in the IT services market and how to work with service providers to achieve beneficial results while avoiding problems. Gartner covers all segments of the global IT services market, including consulting, integration and development, network services, product support and outsourcing. ]]></description> 
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					<category><![CDATA[News Analysis]]></category> 
	 							<title><![CDATA[ CenturyLink Signals Strong Cloud Commitment With Deal to Buy Savvis]]></title>
		<description><![CDATA[ CenturyLink's planned acquisition of Savvis, along with its recent purchase of Qwest, will inject capital and resources into its cloud business. However, a second large acquisition in a year could also disrupt services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=213061&ref=g_rss]]></link>
  					<pubDate>Wed, 04 May 2011</pubDate>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Survey Analysis: End-User Trends in Infrastructure Utility Services and Infrastructure as a Service]]></title>
		<description><![CDATA[ This global survey shows increased adoption of infrastructure utility and cloud infrastructure as a service, with more than 200 contracts in place already, and many more expected in the next 12 months. The survey also clarifies the players and low-cost requirements. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212644&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 May 2011</pubDate>
	 <guid>1675214</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Evaluating IBM, Microsoft, Oracle and SAP's Business Application Industry Strategies]]></title>
		<description><![CDATA[ We review and assess the fundamental vertical industry strategies of the software "megavendors" (IBM, Microsoft, Oracle and SAP) using the framework for business value/IT productivity that we call the "Industry Strategy Effectiveness" grid. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210646&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 May 2011</pubDate>
	 <guid>1675415</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2011]]></title>
		<description><![CDATA[ Application infrastructure (middleware) is an essential enabling technology for business applications, whether deployed on- or off-premises. This research looks at the segmentation and emerging trends in application infrastructure for cloud computing, also known as cloud platform as a service. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212412&ref=g_rss]]></link>
  	 <pubDate>Mon, 09 May 2011</pubDate>
	 <guid>1672415</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Understand Capital Budgeting Process and Techniques for Better Cost Optimization, Project Prioritization and ROI]]></title>
		<description><![CDATA[ IT leaders would have a much better chance of getting the required funding for their projects if their proposal is backed by a sound business case and financial justifications that have a clear line of visibility on the ROI and payback period. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212473&ref=g_rss]]></link>
  	 <pubDate>Fri, 06 May 2011</pubDate>
	 <guid>1672119</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ What You Need to Know About Cisco UCM Licensing Changes, and What to Do About Them]]></title>
		<description><![CDATA[ Cisco's User Connect Licensing model will change the total cost of ownership of your Unified Communications Manager deployments. Here, we highlight the major changes and their impact on new and existing deployments. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211297&ref=g_rss]]></link>
  	 <pubDate>Fri, 06 May 2011</pubDate>
	 <guid>1671815</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ IT Service Desk Pricing and Licensing Trends for 2011]]></title>
		<description><![CDATA[ A crowded IT service desk vendor landscape and slowed market growth have accelerated vendor efforts to simplify pricing. The increase in the number of software-as-a-service offerings gives the customer more buying options than ever before, making it harder to evaluate the best overall proposal. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212252&ref=g_rss]]></link>
  	 <pubDate>Mon, 02 May 2011</pubDate>
	 <guid>1662316</guid>
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   			<title><![CDATA[ Assessing Your Outsourcing Relationship's Health]]></title>
		<description><![CDATA[ Long-term, strategic relationships with external service providers should periodically be assessed on four key factors. Using a "health check" can improve your understanding of whether your deal is succeeding or failing. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211581&ref=g_rss]]></link>
  	 <pubDate>Fri, 29 Apr 2011</pubDate>
	 <guid>1661321</guid>
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   			<title><![CDATA[ Staffing ITAM Programs: When to Consider Selective Outsourcing]]></title>
		<description><![CDATA[ Resource-constrained companies are trying to understand the head count needed to implement effective IT asset management and software asset management programs. Selective outsourcing is one means to address some of the constraints. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211289&ref=g_rss]]></link>
  	 <pubDate>Fri, 29 Apr 2011</pubDate>
	 <guid>1661318</guid>
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   			<title><![CDATA[ HP Technology Consulting Emerging as an Integrated Global Practice]]></title>
		<description><![CDATA[ HP hosted a select group of industry analysts on 30 March 2011 to discuss key changes in the company's technology consulting business within HP's Enterprise Business segment. This document updates HP's consulting strategy and what it means for customers and competitors. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212435&ref=g_rss]]></link>
  	 <pubDate>Thu, 28 Apr 2011</pubDate>
	 <guid>1659814</guid>
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   			<title><![CDATA[ Sourcing Decision Framework: The Business-Aligned Approach to Outsourcing]]></title>
		<description><![CDATA[ This research provides a decision framework that organizations can apply to their sourcing decision making to assure alignment with business goals, expectations and desired outcomes, in both the near term and the long term. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212159&ref=g_rss]]></link>
  	 <pubDate>Thu, 28 Apr 2011</pubDate>
	 <guid>1658815</guid>
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   			<title><![CDATA[ Essential Provider Selection Criteria When Outsourcing the Multisourcing Services Integrator Role]]></title>
		<description><![CDATA[ The multisourcing services integrator role is maturing in outsourcing. We identify 10 key criteria for evaluating and selecting providers to undertake this role -- either via a bottom-up support-driven approach or with top-down end-to-end responsibility. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211704&ref=g_rss]]></link>
  	 <pubDate>Thu, 28 Apr 2011</pubDate>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ IT Asset Management and Procurement Are Key to Successful Cost Optimization and Cloud Adoption]]></title>
		<description><![CDATA[ Organizations are challenged to select, manage and optimize the IT investments that support and drive business outcomes. Executives managing IT assets, procurement and vendors can use this research to understand and address the key challenges they face around the cloud and cost optimization. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=212742&ref=g_rss]]></link>
  	 <pubDate>Thu, 21 Apr 2011</pubDate>
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Gartner's 30 Leading Locations for Offshore Services, 2010-2011]]></title>
		<description><![CDATA[ Gartner has selected the Top 30 countries for offshore services and rated each one according to 10 criteria. We summarize regional characteristics and list countries that did not qualify for the Top 30. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=209224&ref=g_rss]]></link>
  	 <pubDate>Mon, 13 Dec 2010</pubDate>
	 <guid>1491316</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Colombia as an Offshore Services Location]]></title>
		<description><![CDATA[ Colombia is a new entrant in the quest for recognition and revenue as a destination for offshore IT services. Our analysis reveals that several foundational items are being put in place through reinvigorated initiatives launched by the government to tap into the knowledge economy. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=209136&ref=g_rss]]></link>
  	 <pubDate>Thu, 09 Dec 2010</pubDate>
	 <guid>1488716</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Gartner's Leading Locations for Offshore Services in EMEA, 2010-2011]]></title>
		<description><![CDATA[ In Gartner's annual analysis of 30 leading countries for global services delivery, 13 are located in Europe, the Middle East and Africa. Here we summarize this region's characteristics and our assessments of the 13 countries as locations for offshore service delivery. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=209262&ref=g_rss]]></link>
  	 <pubDate>Thu, 09 Dec 2010</pubDate>
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Leading Locations for Offshore Services in Asia/Pacific and Japan, 2010-2011]]></title>
		<description><![CDATA[ In Gartner's annual series on global services delivery in 30 emerging countries, nine countries are in the Asia/Pacific-Japan region, including Sri Lanka and Bangladesh. We summarize regional characteristics and provide our rating assessment of relative suitability for offshore services delivery. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=208415&ref=g_rss]]></link>
  	 <pubDate>Fri, 03 Dec 2010</pubDate>
	 <guid>1484717</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Mexico as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. Mexico continues to demonstrate consistent growth and hold its place as the primary nearshore location for U.S. enterprise buyers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=208902&ref=g_rss]]></link>
  	 <pubDate>Wed, 01 Dec 2010</pubDate>
	 <guid>1482330</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Indonesia as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each using 10 criteria. Despite its shortcomings, Indonesia will become an increasingly attractive location for cost-effective and niche offshore application services with potential for business process captives. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=208307&ref=g_rss]]></link>
  	 <pubDate>Tue, 09 Nov 2010</pubDate>
	 <guid>1465813</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Chile as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. Chile has an IT services industry that, although limited in scale, pursues a course that increasingly puts it in a competitive position for specific offers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=208589&ref=g_rss]]></link>
  	 <pubDate>Mon, 08 Nov 2010</pubDate>
	 <guid>1465015</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Malaysia as an Offshore Services Location, 2010]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. Malaysia demonstrates a level of stability and consistency across many of the country-suitability criteria. The focus is on data center, IT infrastructure and business process services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=208068&ref=g_rss]]></link>
  	 <pubDate>Fri, 29 Oct 2010</pubDate>
	 <guid>1460114</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of the Philippines as an Offshore Services Location, 2010]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. The Philippines is a key destination for call/contact center and back-office business process functions, such as finance and accounting. However, data privacy and security continue to be of concern. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=208016&ref=g_rss]]></link>
  	 <pubDate>Thu, 28 Oct 2010</pubDate>
	 <guid>1459032</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Peru as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. Our assessment of Peru shows a nascent IT services industry, aligned with the country's strong economic growth, but which still requires stronger and more focused government support. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207429&ref=g_rss]]></link>
  	 <pubDate>Wed, 27 Oct 2010</pubDate>
	 <guid>1457813</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of China as an Offshore Services Location]]></title>
		<description><![CDATA[ We leveraged 10 criteria to evaluate China as an offshore services location. We found recent improvements in the areas of political and economic environment, cultural compatibility, and global and legal maturity. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207287&ref=g_rss]]></link>
  	 <pubDate>Wed, 27 Oct 2010</pubDate>
	 <guid>1458119</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Mauritius as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. Our assessment of Mauritius confirms its potential as an offshore services location. Costs are very competitive, although limitations in intellectual property law pose a risk. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207285&ref=g_rss]]></link>
  	 <pubDate>Wed, 27 Oct 2010</pubDate>
	 <guid>1457913</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Panama as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of offshore services and rated each using 10 criteria. Our assessment of Panama shows that while its costs are low, the labor pool is limited, education programs are weak and intellectual property security is only fair. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207414&ref=g_rss]]></link>
  	 <pubDate>Tue, 26 Oct 2010</pubDate>
	 <guid>1457114</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Vietnam as an Offshore Services Location, 2010]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each on 10 criteria. Our assessment of Vietnam indicates that it is still an emerging offshore destination with attractive cost advantages that show promise, but certain shortcomings remain. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207266&ref=g_rss]]></link>
  	 <pubDate>Mon, 25 Oct 2010</pubDate>
	 <guid>1456921</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Costa Rica as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner's assessment of Costa Rica reveals that its stability, location and cultural affinity are its strengths; however, limitations in the size of the labor pool and availability of service provider options limit the country's attractiveness for large-scale operations. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=208092&ref=g_rss]]></link>
  	 <pubDate>Fri, 22 Oct 2010</pubDate>
	 <guid>1456126</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Bangladesh as an Offshore Services Location, 2010]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. Our assessment of Bangladesh shows that although it offers a good cost proposition, it will still take many more years for Bangladesh to become a mainstream offshore destination. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207433&ref=g_rss]]></link>
  	 <pubDate>Thu, 21 Oct 2010</pubDate>
	 <guid>1455921</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Poland as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. Poland has a strong political and economic environment and good English, German and Russian language skills. However, areas, such as infrastructure and the enforcement of intellectual property rights, need to improve. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207431&ref=g_rss]]></link>
  	 <pubDate>Thu, 21 Oct 2010</pubDate>
	 <guid>1455316</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Russia as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of offshore services and rated each location according to 10 criteria. Our assessment of Russia reveals highly educated resources and a technically oriented education system, but increased costs, continued corruption and copyright piracy pose risks. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206802&ref=g_rss]]></link>
  	 <pubDate>Thu, 21 Oct 2010</pubDate>
	 <guid>1455923</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Romania as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. Romania is a reasonably attractive nearshore destination offering a small, cost-effective and qualified IT labor pool, but more developed infrastructure and government efficiency could make Romania more appealing. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207432&ref=g_rss]]></link>
  	 <pubDate>Wed, 20 Oct 2010</pubDate>
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Turkey as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. Our assessment of Turkey reveals that while it offers low-cost software development services and several languages, it has a relatively small information and communication technology labor pool. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207339&ref=g_rss]]></link>
  	 <pubDate>Wed, 20 Oct 2010</pubDate>
	 <guid>1454813</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of India as an Offshore Services Location, 2010]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. Our assessment of India shows that it still retains a three- to five-year lead over other countries competing for offshore services delivery. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206988&ref=g_rss]]></link>
  	 <pubDate>Wed, 20 Oct 2010</pubDate>
	 <guid>1454926</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Thailand as an Offshore Services Location, 2010]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each on 10 criteria. Thailand has significant potential, but buyers of IT services will have to be rigorous when selecting and managing providers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206201&ref=g_rss]]></link>
  	 <pubDate>Thu, 21 Oct 2010</pubDate>
	 <guid>1453525</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Hungary as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. Our assessment of Hungary identifies it as a good nearshore location for Central European buyers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207286&ref=g_rss]]></link>
  	 <pubDate>Fri, 15 Oct 2010</pubDate>
	 <guid>1452813</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Sri Lanka as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner analyzed 30 locations of outsourcing services and rated each location on 10 criteria. Our assessment of Sri Lanka shows that it has an attractive cost base, but limited skills and scalability of resources will restrict its appeal as an offshore destination. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207128&ref=g_rss]]></link>
  	 <pubDate>Fri, 15 Oct 2010</pubDate>
	 <guid>1453023</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Brazil as an Offshore Services Location, 2010]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each one on 10 criteria. Our assessment of Brazil shows a developing IT services industry, largely the result of private global and local entrepreneurs, as well as modest government support. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207250&ref=g_rss]]></link>
  	 <pubDate>Thu, 14 Oct 2010</pubDate>
	 <guid>1452113</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of South Africa as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. South Africa rates highly for language skills, cultural fit, and data and intellectual property security and privacy, but has a shortage of highly skilled IT labor and its IT infrastructure needs development. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207004&ref=g_rss]]></link>
  	 <pubDate>Thu, 14 Oct 2010</pubDate>
	 <guid>1452013</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of the Czech Republic as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each on 10 criteria. Our assessment of the Czech Republic shows it to be a solid choice for offshore services, with no major weaknesses. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206560&ref=g_rss]]></link>
  	 <pubDate>Wed, 13 Oct 2010</pubDate>
	 <guid>1451743</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Egypt as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. Egypt's government continues to promote IT development aggressively, but there remain concerns about the political and economic environment and the security and privacy of data and intellectual property. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207333&ref=g_rss]]></link>
  	 <pubDate>Tue, 12 Oct 2010</pubDate>
	 <guid>1450213</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Morocco as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each on 10 criteria. Morocco's government is aggressively promoting IT development; however, some problems with intellectual property rights and corruption continue. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206601&ref=g_rss]]></link>
  	 <pubDate>Fri, 08 Oct 2010</pubDate>
	 <guid>1448113</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Ukraine as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. Our assessment of Ukraine identifies it as an attractive location for low-cost IT services. However, its continued economic fragility and political instability pose significant challenges. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206991&ref=g_rss]]></link>
  	 <pubDate>Mon, 04 Oct 2010</pubDate>
	 <guid>1445014</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Bulgaria as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. Our assessment of Bulgaria confirms its potential as an offshore services location, but costs and geopolitical risks remain concerns. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206754&ref=g_rss]]></link>
  	 <pubDate>Mon, 04 Oct 2010</pubDate>
	 <guid>1445013</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Slovakia as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 outsourcing services locations and rated each on 10 criteria. Our assessment of Slovakia identifies it as a potential location for "nearshore" services, but challenges, such as language availability and labor pool, remain. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206675&ref=g_rss]]></link>
  	 <pubDate>Mon, 04 Oct 2010</pubDate>
	 <guid>1444916</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Gartner's Leading Locations for Offshore Services in the Americas for 2010]]></title>
		<description><![CDATA[ Annually, Gartner analyzes and selects 30 countries as leading destinations for offshore services, and rates each of them according to 10 criteria. This research summarizes the regional characteristics of seven countries from the Americas region, and provides an overview for enterprise buyers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=174263&ref=g_rss]]></link>
  	 <pubDate>Thu, 25 Feb 2010</pubDate>
	 <guid>1308620</guid>  
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Using Gartner's Market Overviews to Identify IT Services Providers in Asia/Pacific and Japan]]></title>
		<description><![CDATA[ Gartner's Market Overview reports aim to help users identify potential IT outsourcing, consulting, system integration, applications and business process outsourcing service providers in Asia/Pacific and Japan, as part of a market scan process. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=209914&ref=g_rss]]></link>
  	  <pubDate>Fri, 04 Feb 2011</pubDate>
	 <guid>1539014</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: IT Outsourcing Service Providers in Country Marketplaces in Asia/Pacific and Japan, 2010]]></title>
		<description><![CDATA[ This report categorizes IT outsourcing service providers by market share to help speed up market scans to identify prospective infrastructure outsourcing and application management service providers in countries in Asia/Pacific and Japan. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=208811&ref=g_rss]]></link>
  	  <pubDate>Wed, 08 Dec 2010</pubDate>
	 <guid>1488120</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: System Integration Service Providers in Country Marketplaces in Asia/Pacific and Japan,  2009]]></title>
		<description><![CDATA[ This document categorizes system integration service providers by market share to help speed up market scans to identify prospective SI service providers in countries in Asia/Pacific and Japan. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172418&ref=g_rss]]></link>
  	  <pubDate>Fri, 18 Dec 2009</pubDate>
	 <guid>1260513</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: Consulting Service Providers in Country Marketplaces in Asia/Pacific and Japan, 2009]]></title>
		<description><![CDATA[ This document categorizes consulting service providers by market share to help speed up market scans to identify prospective service providers in the consulting services market in countries in Asia/Pacific and Japan. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172419&ref=g_rss]]></link>
  	  <pubDate>Fri, 18 Dec 2009</pubDate>
	 <guid>1260521</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: BPO Service Providers in Country Marketplaces in Asia/Pacific and Japan, 2009]]></title>
		<description><![CDATA[ This document categorizes business process outsourcing service providers by market share to help speed up market scans to identify prospective BPO service providers in countries in Asia/Pacific and Japan. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172417&ref=g_rss]]></link>
  	  <pubDate>Fri, 18 Dec 2009</pubDate>
	 <guid>1260228</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: IT Services Providers, China, 2008]]></title>
		<description><![CDATA[ We categorize service providers by their market share in different service lines in terms of their product support, IT outsourcing, consulting and system integration. This is useful when conducting a market scan of service providers in the Chinese market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=162955&ref=g_rss]]></link>
  	  <pubDate>Tue, 09 Dec 2008</pubDate>
	 <guid>833712</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: IT Services Providers in India, 2008]]></title>
		<description><![CDATA[ This document categorizes service providers by market share in different service lines. This is useful when conducting a market scan of service providers in the Indian market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=162598&ref=g_rss]]></link>
  	  <pubDate>Wed, 03 Dec 2008</pubDate>
	 <guid>826612</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: IT Services Providers in Australia, 2008]]></title>
		<description><![CDATA[ This document categorizes service providers by market share in different service lines. This is useful when conducting a market scan of service providers in the Australian market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=162219&ref=g_rss]]></link>
  	  <pubDate>Wed, 05 Nov 2008</pubDate>
	 <guid>792724</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: IT Services Providers, Singapore, 2008]]></title>
		<description><![CDATA[ This document categorizes service providers by market share in different service lines. This is useful when conducting a market scan of service providers in the Singapore market ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161602&ref=g_rss]]></link>
  	  <pubDate>Wed, 22 Oct 2008</pubDate>
	 <guid>783425</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: IT Services Providers, South Korea, 2008]]></title>
		<description><![CDATA[ This document categorizes service providers by market share in different service lines. This is useful when conducting a market scan of service providers in the South Korean market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161685&ref=g_rss]]></link>
  	  <pubDate>Mon, 20 Oct 2008</pubDate>
	 <guid>781514</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: IT Services Providers, Malaysia, 2008]]></title>
		<description><![CDATA[ This research categorizes IT services providers by market share in different service lines. This is useful when conducting a market scan of service providers in the IT services market in Malaysia. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161754&ref=g_rss]]></link>
  	  <pubDate>Mon, 20 Oct 2008</pubDate>
	 <guid>781116</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview of China-Centric Pure-Play Application Service Providers]]></title>
		<description><![CDATA[ China continues to be one of the most frequently requested analyzed locations for potential offshore or "nearshore" IT services resources. We provide a market overview of some of the leading China-centric pure-play application service providers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=156056&ref=g_rss]]></link>
  	  <pubDate>Fri, 17 Oct 2008</pubDate>
	 <guid>780512</guid>   
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ IT Procurement Best Practice: Nine Contractual Terms to Reduce Risk in Cloud Contracts]]></title>
		<description><![CDATA[ Buyer interest in cloud solutions is increasing, however the cloud contracting model is nascent and still not standardized, with many risk elements that are unacceptable to enterprise buyers. This research reviews different types of contractual protection to ensure sustainable deals with sufficient risk mitigation. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211616&ref=g_rss]]></link>
  	 <pubDate>Tue, 22 Mar 2011</pubDate>
	 <guid>1599115</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Key Issues for IT Services Sourcing, 2011]]></title>
		<description><![CDATA[ Organizations must develop and hone competencies to effectively deal with disruptive changes (such as cloud and software as a service). Gartner's 2011 IT services sourcing research focuses on mastering the discipline of organizing internal and external (outsourced) service management. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210200&ref=g_rss]]></link>
  	 <pubDate>Wed, 23 Feb 2011</pubDate>
	 <guid>1557714</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Key Issues for Services Market Overview, 2011]]></title>
		<description><![CDATA[ Key Issues for the services market overview agenda will address the broad supply-side and demand-side issues that shape buyer and provider opportunities in the dramatically changing worldwide IT services market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210393&ref=g_rss]]></link>
  	 <pubDate>Thu, 17 Feb 2011</pubDate>
	 <guid>1552815</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Predicts 2011: Technology, IT Industrialization and Cloud Computing Clash With Obsolete Traditions for IT Service Buyers and Vendors]]></title>
		<description><![CDATA[ The IT service market is at a tipping point. Buyers and providers will need to adopt new delivery models and methods to improve the quality, predictability and value of services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=209028&ref=g_rss]]></link>
  	 <pubDate>Tue, 16 Nov 2010</pubDate>
	 <guid>1470713</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Cloud Services Brokerages: The Dawn of the Next Intermediation Age]]></title>
		<description><![CDATA[ Without a model for intermediation to enhance and enrich cloud services adoption, many customers will struggle. We explain the relevance of the cloud services brokerage as an intermediation model for cloud computing. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=208731&ref=g_rss]]></link>
  	 <pubDate>Fri, 05 Nov 2010</pubDate>
	 <guid>1463714</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Outsourcing Best Practices: Shatter the Eight Myths of Outsourcing]]></title>
		<description><![CDATA[ Faulty thinking and misconceptions have led to suboptimal outsourcing. Approach sourcing decisions with the correct expectations and get the most from your sourcing relationships. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=175243&ref=g_rss]]></link>
  	 <pubDate>Tue, 13 Jul 2010</pubDate>
	 <guid>1400214</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Market Definition: Business Operations Improvement Consulting]]></title>
		<description><![CDATA[ This document outlines Gartner's dedicated research in consulting services aimed at business operations improvements, as well as the major forces affecting the BOI consulting market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166303&ref=g_rss]]></link>
  	 <pubDate>Fri, 03 Apr 2009</pubDate>
	 <guid>927939</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Guide to SOA Consulting and System Integration Service Providers]]></title>
		<description><![CDATA[ This research categorizes service-oriented architecture C&SI service providers by scale and scope, recommends when best to consider each type, and gives a representative sample of providers within each category. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=164715&ref=g_rss]]></link>
  	 <pubDate>Tue, 24 Mar 2009</pubDate>
	 <guid>918338</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Best-Practice Process for Creating an IT Services Sourcing Strategy, Rev. 1]]></title>
		<description><![CDATA[ A sourcing strategy is not simply an exercise to make a tactical sourcing decision. Rather, it must be built on process and maintained through governance. Sourcing strategists can use this research to define the process steps their organizations need to build a business-oriented sourcing strategy. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=153560&ref=g_rss]]></link>
  	 <pubDate>Wed, 05 Dec 2007</pubDate>
	 <guid>557911</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Planning Guide: Bring IT Services Back In-House]]></title>
		<description><![CDATA[ Several drivers can cause an organization to bring services in-house after they have been externally sourced. Clear articulation of the business drivers, a structured approach to formulate a transition plan and a risk mitigation strategy are critical to ensuring a successful transition. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=148010&ref=g_rss]]></link>
  	 <pubDate>Thu, 19 Jul 2007</pubDate>
	 <guid>510004</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Factors That Influence the Effectiveness and Levels of Offshore Services]]></title>
		<description><![CDATA[ Internal and external factors influence organizations' use of offshore services. However, even more importantly, how organizations address these factors will determine the effectiveness of their offshore service strategies. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=141778&ref=g_rss]]></link>
  	 <pubDate>Fri, 07 Jul 2006</pubDate>
	 <guid>493667</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Use Privacy and Security Practices and Contract Terms as Essential Evaluation Criteria of Your Global Service Provider]]></title>
		<description><![CDATA[ Most companies overlook critical security and privacy-related contract terms when assessing service provider security. Thorough security due diligence, and granular service-level agreements and contract terms for security and privacy are required. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=140821&ref=g_rss]]></link>
  	 <pubDate>Tue, 06 Jun 2006</pubDate>
	 <guid>492869</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Effective Use of an RFI Adds Value to IT Services Procurements]]></title>
		<description><![CDATA[ Using a request for information is a simple and quick way to obtain market information, which, in turn, helps inform the organization's decisions about the next phase of the procurements cycle, the request for proposal. Use these best practices to construct an RFI. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=138911&ref=g_rss]]></link>
  	 <pubDate>Mon, 10 Apr 2006</pubDate>
	 <guid>490849</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Ten Steps to Mastering Outsourcing]]></title>
		<description><![CDATA[ Gartner has compiled 20 years' worth of outsourcing experience to find the common reasons why outsourcing deals fail or disappoint. Use these 10 steps to properly strategize, plan for, negotiate and manage your outsourcing deals. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=135067&ref=g_rss]]></link>
  	 <pubDate>Fri, 09 Dec 2005</pubDate>
	 <guid>487388</guid>
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for IT Outsourcing, 2010]]></title>
		<description><![CDATA[ IT outsourcing has proved to be relatively stable and attractive in the current economic conditions. Organizations should use this Hype Cycle to review their sourcing strategies and gauge the potential variety of offerings to meet changing business needs in long-term management contracts. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205037&ref=g_rss]]></link>
  	 <pubDate>Fri, 30 Jul 2010</pubDate>
	 <guid>1413519</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Consulting and System Integration, 2010]]></title>
		<description><![CDATA[ The 2010 Hype Cycle for Consulting and System Integration reflects a mood of cautiously optimistic growth. The Hype Cycle is designed to help organizations discern the relative maturity and significance of specific services before making partnering, vendor selection or sourcing decisions. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201630&ref=g_rss]]></link>
  	 <pubDate>Sat, 17 Jul 2010</pubDate>
	 <guid>1406331</guid> 
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Global Enterprise Governance, Risk Management and Compliance Consulting Services]]></title>
		<description><![CDATA[ This MarketScope assesses the enterprise governance, risk management and compliance consulting capabilities of six global consulting firms. The firms demonstrated varying capabilities to deliver integrated enterprise services versus tactical point consulting. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210154&ref=g_rss]]></link>
  	 <pubDate>Wed, 16 Mar 2011</pubDate>
	 <guid>1592515</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Cloud Infrastructure as a Service and Web Hosting]]></title>
		<description><![CDATA[ Cloud infrastructure as a service has evolved primarily from the Web hosting market, but the cloud has created new opportunities for cost savings and business agility. The market is immature, the services are all unique and evolving rapidly, and vendors must be chosen with care. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=209074&ref=g_rss]]></link>
  	 <pubDate>Wed, 22 Dec 2010</pubDate>
	 <guid>1505614</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Managed Security Services in Europe]]></title>
		<description><![CDATA[ The market for managed security services in Europe is mature and evolves only slowly. IT infrastructure and communications service providers dominate, security specialists fill a niche, and growth continues. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206878&ref=g_rss]]></link>
  	 <pubDate>Thu, 30 Sep 2010</pubDate>
	 <guid>1442632</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Managed Print Services, Worldwide]]></title>
		<description><![CDATA[ Managed print services are a cost-effective alternative to the traditional purchase and leasing arrangements under which organizations acquire their office printers and multifunctional devices. Buyers must understand who sells MPS and how the services compare with one another. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206095&ref=g_rss]]></link>
  	 <pubDate>Wed, 22 Sep 2010</pubDate>
	 <guid>1439213</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Managed Security Services in Asia/Pacific]]></title>
		<description><![CDATA[ The APAC market for managed security services has grown markedly despite general economic concerns. The market continues to be fragmented, with domestic, regional and international vendors offering a broad range of traditional and innovative services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=206196&ref=g_rss]]></link>
  	 <pubDate>Fri, 17 Sep 2010</pubDate>
	 <guid>1437331</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Storage Services, North America, 2010]]></title>
		<description><![CDATA[ Gartner evaluates storage service providers on their innovation, service offerings, execution and other factors. This MarketScope analyzes 10 storage service providers, and it aims to assist clients in identifying and selecting prospective storage service providers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205421&ref=g_rss]]></link>
  	 <pubDate>Tue, 17 Aug 2010</pubDate>
	 <guid>1422742</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Help Desk Outsourcing, Europe]]></title>
		<description><![CDATA[ This Magic Quadrant examines 17 European providers. Use it to identify and evaluate the right providers to support your organization's IT help desk needs. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201426&ref=g_rss]]></link>
  	 <pubDate>Tue, 27 Jul 2010</pubDate>
	 <guid>1410915</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Communications Outsourcing and Professional Services, North America]]></title>
		<description><![CDATA[ This Magic Quadrant examines 16 vendors of IT services for business communications systems in North America. Use it to find the right providers for your needs as they relate to communications-centric managed service and outsourcing relationships, or project-based professional services engagements. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=175375&ref=g_rss]]></link>
  	 <pubDate>Wed, 30 Jun 2010</pubDate>
	 <guid>1392723</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Hosted Virtual Desktop Services]]></title>
		<description><![CDATA[ This MarketScope for North America of the emerging hosted virtual desktop services marketplace, analyzes 10 vendors, each with sufficient marketplace presence to participate in this study. Each vendor is rated, as well as the overall market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=175055&ref=g_rss]]></link>
  	 <pubDate>Tue, 08 Jun 2010</pubDate>
	 <guid>1382213</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Communications Outsourcing and Professional Services, Worldwide]]></title>
		<description><![CDATA[ This Magic Quadrant examines 17 vendors of IT services for business communications systems worldwide. Use it to find the right providers for your needs related to communications-centric managed service and outsourcing relationships or project-based professional services engagements. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172698&ref=g_rss]]></link>
  	 <pubDate>Wed, 03 Mar 2010</pubDate>
	 <guid>1312315</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Strategic Sourcing Application Suites]]></title>
		<description><![CDATA[ A thriving market for strategic sourcing suites, software solutions that support spending analysis, strategic sourcing, supply base management and enterprise contract management, means buyers have many viable options to support crucial cost and supplier management processes. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=173709&ref=g_rss]]></link>
  	 <pubDate>Tue, 23 Feb 2010</pubDate>
	 <guid>1306649</guid>
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      <item>       
  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in Imaging and Print Services, 2011]]></title>
		<description><![CDATA[ Multimedia communications engage the customer or prospect in the electronic or print media that the person prefers at that moment. Our "print" Cool Vendors enable successful communications regardless of the recipient's media of choice. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211346&ref=g_rss]]></link>
  	 <pubDate>Wed, 20 Apr 2011</pubDate>
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   			<title><![CDATA[ Cool Vendors in Infrastructure Services, 2011]]></title>
		<description><![CDATA[ The industrialization of the infrastructure service market is irreversible and is currently driving providers to redesign the way they package, deliver and price their services. CIOs, IT and sourcing directors evaluating the use of these services will face a crowded market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211304&ref=g_rss]]></link>
  	 <pubDate>Tue, 12 Apr 2011</pubDate>
	 <guid>1630515</guid>
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   			<title><![CDATA[ Cool Vendors in Application Services, 2011]]></title>
		<description><![CDATA[ Gartner's Cool Vendors research includes five service providers that use innovative services, technologies, proprietary knowledge and unique approaches to bring clients new and valuable solutions in the application service market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211261&ref=g_rss]]></link>
  	 <pubDate>Thu, 07 Apr 2011</pubDate>
	 <guid>1624315</guid>
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   			<title><![CDATA[ Competitive Landscape: SAP Application Outsourcing, North America]]></title>
		<description><![CDATA[ This report examines the North American market for SAP-related application management services and provides short profiles of six vendors that offer this type of service. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211584&ref=g_rss]]></link>
  	 <pubDate>Tue, 05 Apr 2011</pubDate>
	 <guid>1620417</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Rating: EMC]]></title>
		<description><![CDATA[ Customers considering doing business with EMC should examine the company's strategy, financials, market offerings and sales/support. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=210764&ref=g_rss]]></link>
  	 <pubDate>Thu, 17 Mar 2011</pubDate>
	 <guid>1594314</guid>
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   			<title><![CDATA[ Vendor Rating: SAP]]></title>
		<description><![CDATA[ SAP has new management, a bolder strategy and has made a major acquisition, but its cloud/SaaS offerings remain largely unproven. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=208872&ref=g_rss]]></link>
  	 <pubDate>Fri, 31 Dec 2010</pubDate>
	 <guid>1511114</guid>
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   			<title><![CDATA[ Vendor Rating: Ericsson]]></title>
		<description><![CDATA[ Ericsson is a solid vendor of infrastructure, software and services. Its installed base in the all-important wireless segment remains a competitive advantage, but challenges to its leadership remain. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=208860&ref=g_rss]]></link>
  	 <pubDate>Mon, 20 Dec 2010</pubDate>
	 <guid>1501014</guid>
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   			<title><![CDATA[ Vendor Focus for Oracle: Analysis of Support and IT Services]]></title>
		<description><![CDATA[ Investment in Oracle's product support and IT services requires buyers and sourcing managers to understand the company's offerings when making strategic buying decisions. This document reviews Oracle's offerings in key service categories. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=207236&ref=g_rss]]></link>
  	 <pubDate>Tue, 30 Nov 2010</pubDate>
	 <guid>1481119</guid>
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   			<title><![CDATA[ Vendor Focus for SAP: SAP Value Management Services]]></title>
		<description><![CDATA[ IT organizations are being hounded by the business, especially the board of directors, to prove the value of their ERP investments. SAP has invested significant effort to develop services and intellectual property to help its clients do just that. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=205812&ref=g_rss]]></link>
  	 <pubDate>Fri, 20 Aug 2010</pubDate>
	 <guid>1425228</guid>
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   			<title><![CDATA[ Vendor Rating: Siemens Enterprise Communications]]></title>
		<description><![CDATA[ Siemens Enterprise Communications is a joint venture between The Gores Group and Siemens AG. SEN has undergone restructuring to make its attractive portfolio of products and services more competitive, yet it still faces challenges in unified communications, in positioning itself for growth. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=201024&ref=g_rss]]></link>
  	 <pubDate>Thu, 17 Jun 2010</pubDate>
	 <guid>1387620</guid>
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   			<title><![CDATA[ Vendor Rating: Accenture]]></title>
		<description><![CDATA[ Accenture has weathered the economic downturn, but continues to face significant internal and external hurdles. Service buyers can use Gartner's assessment of Accenture to support buying decisions. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=174778&ref=g_rss]]></link>
  	 <pubDate>Fri, 26 Mar 2010</pubDate>
	 <guid>1330224</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing]]></title>
		<description><![CDATA[ Clients considering moving to cloud-based solutions and who need consulting help can benefit from understanding what IBM consulting offers. Here, we provide an overview of IBM's cloud consulting services, as well as its strengths and weaknesses. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=174046&ref=g_rss]]></link>
  	 <pubDate>Mon, 22 Feb 2010</pubDate>
	 <guid>1306027</guid>
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  <category>Spotlights</category>
   			<title><![CDATA[ Need for High Business Value and Low-Cost IT Services Rises in 2011 CIO Agenda and Sourcing Survey]]></title>
		<description><![CDATA[ The recently released 2011 CIO Agenda and a sourcing survey both show that IT and sourcing priorities have moved into a balanced, joint effort focused on increased business value and low-cost IT services. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=211740&ref=g_rss]]></link>
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<category>Events</category>
 			<title><![CDATA[ Symposium/ITxpo Worldwide]]></title> 
  	
										<link><![CDATA[http://www.gartner.com/2_events/symposium/worldwide.html]]></link>
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