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		<title><![CDATA[ Gartner: IT Services ]]></title> 
		<link><![CDATA[ http://www.gartner.com/it/products/research/asset_129500_2395.jsp ]]></link> 
		<description><![CDATA[ Organizations must understand their options in the IT services market and how to work with service providers to achieve beneficial results while avoiding problems. Gartner covers all segments of the global IT services market, including consulting, integration and development, network services, product support and outsourcing. ]]></description> 
		<language>en-us</language> 
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					<category><![CDATA[News Analysis]]></category> 
	 							<title><![CDATA[ Cognizant/UBS 'Captive' Deal to Boost Mainland Europe Offshoring]]></title>
		<description><![CDATA[ UBS's sale of its Indian "captive" frees up cash for UBS and gives Cognizant domain expertise and a foothold in mainland Europe. Increased competition will push other mainland European banks toward offshoring. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172051&ref=g_rss]]></link>
  					<pubDate>Tue, 20 Oct 2009</pubDate>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Gartner's 30 Leading Locations for Offshore Services]]></title>
		<description><![CDATA[ Gartner has selected the top 30 countries for offshore services and rated each one according to 10 criteria. We summarize regional characteristics and list countries that didn't quite make it into the top 30. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172725&ref=g_rss]]></link>
  	 <pubDate>Thu, 19 Nov 2009</pubDate>
	 <guid>1231413</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Strategic Vendor Management When the Vendor Is an Internal Business Customer]]></title>
		<description><![CDATA[ IT organizations often find that the IT vendors they are dealing with have customer relationships with other parts of the enterprise. These relationships often result in dilemmas for vendor managers and need to be addressed proactively. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168812&ref=g_rss]]></link>
  	 <pubDate>Fri, 13 Nov 2009</pubDate>
	 <guid>1226813</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Distinguishing Features of Generic Vendor Management From Strategic Vendor Management]]></title>
		<description><![CDATA[ This research explores how customers can distinguish between generic and strategic vendor management. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166750&ref=g_rss]]></link>
  	 <pubDate>Fri, 13 Nov 2009</pubDate>
	 <guid>1224671</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Mitigating Currency Risk in Offshore Outsourcing: Prevent Currency Fluctuations From Impacting Cost Savings or Profit Margins]]></title>
		<description><![CDATA[ When contracting with a service provider with headquarters in a different country, understanding the impact currency fluctuations have on the cost of outsourcing, for both buyer and provider, is critical. Tools for mitigating this risk can help moderate the impact of exchange-rate fluctuations. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172116&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 Nov 2009</pubDate>
	 <guid>1224622</guid>
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   			<title><![CDATA[ Case Study: Fujitsu Helps U.K. Post Office Deploy a 'Lean IT' Approach to Cut Costs and Improve Help Desk Service Delivery]]></title>
		<description><![CDATA[ Collaboration and communication between IT services provider Fujitsu and Royal Mail Group's Post Office were essential elements in shifting the internal corporate culture to make "lean IT" an effective approach to cost reductions and service improvements. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171547&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 Nov 2009</pubDate>
	 <guid>1224913</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Highlights From the Sourcing and Vendor Relationships Track at Symposium/ITxpo]]></title>
		<description><![CDATA[ This year's Gartner Symposium/ITxpo, held from 18 through 22 October in Orlando, Florida, was organized around the theme of balancing cost, risk and growth. This report offers an overview of what was on attendees' minds and what they learned from Gartner analysts and one another. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172451&ref=g_rss]]></link>
  	 <pubDate>Fri, 06 Nov 2009</pubDate>
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   			<title><![CDATA[ Negotiating Considerations for Contracting With Smaller Software Vendors]]></title>
		<description><![CDATA[ Although it is impossible to eliminate the hazards of working with a small vendor, some practices can help minimize your increased risk. Gartner provides negotiating guidance to address several issues you are most likely to encounter when dealing with a small niche player or new entrant. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172280&ref=g_rss]]></link>
  	 <pubDate>Fri, 06 Nov 2009</pubDate>
	 <guid>1223213</guid>
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   			<title><![CDATA[ Two Indispensable Provisions to Protect Your Software Investment Over Time]]></title>
		<description><![CDATA[ Correct use of a migration software provision combined with a minimum support period provision in your software contracts can dramatically reduce the likelihood of undesirable consequences following the acquisition of your software vendor by another entity. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172289&ref=g_rss]]></link>
  	 <pubDate>Thu, 05 Nov 2009</pubDate>
	 <guid>1222617</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ BMC Adds Another IT Service DM Vendor to Its Portfolio]]></title>
		<description><![CDATA[ By acquiring Tideway Systems, BMC is looking to reinvigorate its IT service dependency mapping strategy. The Tideway tool will primarily serve as a discovery data source into a configuration management database, but it will also enhance other offerings in BMC's Business Service Management portfolio. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172145&ref=g_rss]]></link>
  	 <pubDate>Wed, 04 Nov 2009</pubDate>
	 <guid>1219760</guid>
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  <category><![CDATA[Featured Research]]></category> 
   			<title><![CDATA[ Utility Hosting Is Becoming a Viable Option in Asia/Pacific]]></title>
		<description><![CDATA[ Customers in Asia/Pacific are still concerned about the reliability, security and complex pricing models of data center utility hosting. But adoption is accelerating as more products come to market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172089&ref=g_rss]]></link>
  	 <pubDate>Wed, 04 Nov 2009</pubDate>
	 <guid>1220713</guid>
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Gartner's 30 Leading Locations for Offshore Services]]></title>
		<description><![CDATA[ Gartner has selected the top 30 countries for offshore services and rated each one according to 10 criteria. We summarize regional characteristics and list countries that didn't quite make it into the top 30. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=172725&ref=g_rss]]></link>
  	 <pubDate>Thu, 19 Nov 2009</pubDate>
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of China as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each location on 10 criteria. China is one of the most-prominent and visible selective locations as a significant contender as an offshore services location. Here, we use rating criteria to present its factual situation in 2009. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171596&ref=g_rss]]></link>
  	 <pubDate>Wed, 28 Oct 2009</pubDate>
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Malaysia as an Offshore Services Location]]></title>
		<description><![CDATA[ Malaysia demonstrates a level of stability and consistency across many of the country-suitability criteria. However, data privacy and security enforcement needs improvement. Most of the focus in Malaysia is on captive shared-service operation in financial services, logistics and the energy sector. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171742&ref=g_rss]]></link>
  	 <pubDate>Mon, 26 Oct 2009</pubDate>
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of the Philippines as an Offshore Services Location]]></title>
		<description><![CDATA[ The Philippines is a key destination for call center, application development and back-office business process functions, such as finance and accounting. However, political and economic stability and data privacy and security continue to be of concern. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171716&ref=g_rss]]></link>
  	 <pubDate>Mon, 26 Oct 2009</pubDate>
	 <guid>1215923</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Indonesia as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each location using 10 criteria. Despite its shortcomings, Indonesia will be an increasingly attractive location for cost-effective and niche offshore application services with potential for business process captives. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171920&ref=g_rss]]></link>
  	 <pubDate>Fri, 23 Oct 2009</pubDate>
	 <guid>1214813</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Mexico as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each location on 10 criteria. Despite challenges, Mexico is a primary nearshore location for U.S. enterprise buyers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171764&ref=g_rss]]></link>
  	 <pubDate>Fri, 16 Oct 2009</pubDate>
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Hungary as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each one based on 10 criteria. Our assessment of Hungary identifies it as a good nearshore location for Central European buyers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171509&ref=g_rss]]></link>
  	 <pubDate>Wed, 14 Oct 2009</pubDate>
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Russia as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of offshore services and rated each location according to 10 criteria. Our assessment of Russia reveals highly educated resources, a strong education system and a maturing vendor base, but rising costs are challenging its long-term potential as an offshore services location. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171555&ref=g_rss]]></link>
  	 <pubDate>Tue, 13 Oct 2009</pubDate>
	 <guid>1204744</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Vietnam as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each location on 10 criteria. Our assessment of Vietnam indicates that it is still an emerging offshore destination with attractive advantages that show promise, but certain shortcomings remain. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171424&ref=g_rss]]></link>
  	 <pubDate>Tue, 13 Oct 2009</pubDate>
	 <guid>1204742</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Morocco as an Offshore Location]]></title>
		<description><![CDATA[ Gartner has analyzed international locations of offshore services and rated each location on 10 criteria. Morocco's government is aggressively promoting IT development; however, some issues with intellectual property rights and corruption continue. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171184&ref=g_rss]]></link>
  	 <pubDate>Tue, 13 Oct 2009</pubDate>
	 <guid>1204728</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of South Africa as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of offshore services and rated each location on 10 criteria. South Africa rates favorable for language skills and cultural fit but scores lower for its high costs. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171169&ref=g_rss]]></link>
  	 <pubDate>Tue, 13 Oct 2009</pubDate>
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Romania as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of offshore services and rated each location on 10 criteria. We rated Romania as a fair "nearshore" destination for flexible service providers that need a small, qualified IT labor pool with competitive costs. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171597&ref=g_rss]]></link>
  	 <pubDate>Mon, 12 Oct 2009</pubDate>
	 <guid>1204513</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Poland as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated each using 10 criteria. Poland has a strong political and economic environment, and very good cultural compatibility, but areas such as infrastructure need to improve. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171541&ref=g_rss]]></link>
  	 <pubDate>Mon, 12 Oct 2009</pubDate>
	 <guid>1204815</guid>  
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   			<title><![CDATA[ Analysis of Spain as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of offshore services and rated each location on 10 criteria. Our assessment of Spain reveals that many leading outsourcing companies are already using it as a "nearshore" or offshore location. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170871&ref=g_rss]]></link>
  	 <pubDate>Mon, 12 Oct 2009</pubDate>
	 <guid>1204818</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Thailand as an Offshore Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each location on 10 criteria. Thailand has significant potential, but buyers of IT services will have to be rigorous when selecting and managing providers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171505&ref=g_rss]]></link>
  	 <pubDate>Fri, 09 Oct 2009</pubDate>
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of India as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations for offshore services and rated each location based on 10 key criteria. Our assessment of India shows that it still retains a three- to five-year lead over other countries competing for offshore services delivery. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171318&ref=g_rss]]></link>
  	 <pubDate>Thu, 08 Oct 2009</pubDate>
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   			<title><![CDATA[ Analysis of Singapore as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each location on 10 criteria. Companies should use Singapore's good infrastructure, legal systems, skilled labor pool and hub status to develop new intellectual property and to situate regional business headquarters. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170626&ref=g_rss]]></link>
  	 <pubDate>Fri, 09 Oct 2009</pubDate>
	 <guid>1204016</guid>  
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   			<title><![CDATA[ Analysis of Canada as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each one based on 10 criteria. Canada continues to rate highly in a number of the categories; however, costs are higher there than other offshore destinations. Canada is a complementary choice in many enterprise portfolios. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171745&ref=g_rss]]></link>
  	 <pubDate>Wed, 07 Oct 2009</pubDate>
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Australia as an Offshore Services Location, 2009]]></title>
		<description><![CDATA[ Gartner analyzed 30 locations of outsourcing services and rated each location on 10 criteria. Australia is suited for niche and high-value services, regional hubs needing experienced and specialist staff, data centers, multilingual support, and financial control processes. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171736&ref=g_rss]]></link>
  	 <pubDate>Wed, 07 Oct 2009</pubDate>
	 <guid>1202014</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of New Zealand as an Offshore Services Location, 2009]]></title>
		<description><![CDATA[ Gartner has analyzed 30 offshore services locations and rated them using 10 criteria. New Zealand has a small population and is best-suited to smaller projects that use its experience in IT, utilities, and legal and accounting processes. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171358&ref=g_rss]]></link>
  	 <pubDate>Tue, 06 Oct 2009</pubDate>
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Chile as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each location on 10 criteria. Chile has an IT services industry that is niche and limited in scale, but can work well in specific areas, because it has the right conditions to develop high-quality, cost-effective offerings. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171502&ref=g_rss]]></link>
  	 <pubDate>Mon, 05 Oct 2009</pubDate>
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Argentina as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each location on 10 criteria. Our assessment of Argentina confirms that it has a low-cost, educated labor force, but struggles with weak data protection, a recovering economy and limited labor available to support technical work. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170907&ref=g_rss]]></link>
  	 <pubDate>Mon, 05 Oct 2009</pubDate>
	 <guid>1197713</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Ukraine as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of IT offshore services and rated each location on 10 criteria. Our assessment of Ukraine identifies it as an attractive location for low-cost IT services. However, its current economic fragility and political instability pose challenges. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170473&ref=g_rss]]></link>
  	 <pubDate>Mon, 05 Oct 2009</pubDate>
	 <guid>1198613</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Uruguay as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each location on 10 criteria. Our assessment of Uruguay reveals an IT services industry limited in the size it can achieve, but which has strong government support and attractive cost conditions. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171325&ref=g_rss]]></link>
  	 <pubDate>Fri, 02 Oct 2009</pubDate>
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Brazil as an Offshore Services Location, 2009]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each one on 10 criteria. Our assessment of Brazil shows a developing IT services industry, largely the result of private global and local entrepreneurs, as well as modest government support. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171348&ref=g_rss]]></link>
  	 <pubDate>Thu, 01 Oct 2009</pubDate>
	 <guid>1194214</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Costa Rica as an Offshore Services Location]]></title>
		<description><![CDATA[ Our assessment of Costa Rica reveals that its stability, location and cultural affinity are its strengths; however, the labor pool is limited. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170421&ref=g_rss]]></link>
  	 <pubDate>Thu, 01 Oct 2009</pubDate>
	 <guid>1194914</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Egypt as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of offshore services and rated each location on 10 criteria. Egypt's government is aggressively promoting IT development; however, some issues with intellectual property rights and perceived corruption continue. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170906&ref=g_rss]]></link>
  	 <pubDate>Tue, 29 Sep 2009</pubDate>
	 <guid>1192217</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Israel as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each location on 10 criteria. Our assessment of Israel confirms its potential as an offshore services location, but costs and geopolitical risks remain concerns. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170762&ref=g_rss]]></link>
  	 <pubDate>Thu, 24 Sep 2009</pubDate>
	 <guid>1188419</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Ireland as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing IT services and rated each location on 10 criteria. Our assessment of Ireland highlights it as an excellent destination, given its proficiency in English and continued strong government support for foreign investment. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170764&ref=g_rss]]></link>
  	 <pubDate>Wed, 23 Sep 2009</pubDate>
	 <guid>1187714</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Slovakia as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 outsourcing services locations and rated each using 10 criteria. Our assessment of Slovakia identifies it as a potential location for nearshore services, but challenges such as language availability and labor pool remain. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170140&ref=g_rss]]></link>
  	 <pubDate>Fri, 11 Sep 2009</pubDate>
	 <guid>1177412</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of the Czech Republic as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each location on 10 criteria. Our assessment of the Czech Republic shows it to be a solid choice for offshore services, with no major weaknesses. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170106&ref=g_rss]]></link>
  	 <pubDate>Fri, 11 Sep 2009</pubDate>
	 <guid>1177512</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Gartner's Leading Locations for Offshore Services in the Americas for 2009]]></title>
		<description><![CDATA[ Annually, Gartner analyzes and selects 30 countries as leading destinations for offshore services, and rates each of them according to 10 criteria. This research summarizes the regional characteristics of seven countries from the Americas region, and provides an overview for enterprise buyers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165107&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 Feb 2009</pubDate>
	 <guid>880413</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Gartner's 10 Leading Locations for Offshore Services in Asia/Pacific for 2009]]></title>
		<description><![CDATA[ In Gartner's annual report series on global services delivery in 30 primary countries, 10 of those countries are in the Asia/Pacific region, including India and China. We summarize regional characteristics, and provide our rating assessment of relative suitability for offshore services delivery. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=164865&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 Feb 2009</pubDate>
	 <guid>881212</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Gartner's Leading Locations for Offshore Services in EMEA for 2009]]></title>
		<description><![CDATA[ In Gartner's annual report series of 30 primary countries for global services delivery, 13 are located in Europe, the Middle East and Africa. In this research we summarize regional characteristics, and provide Gartner's rating assessment for offshore service delivery of these 13 countries. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=164228&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 Feb 2009</pubDate>
	 <guid>880312</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Pakistan as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each location on 10 criteria. While Pakistan has some high risks and inhibitors, businesses should consider using Pakistan-based resources onshore or from nearby locations, such as India, to take advantage of a lower cost base. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161717&ref=g_rss]]></link>
  	 <pubDate>Tue, 04 Nov 2008</pubDate>
	 <guid>791920</guid>  
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  <category><![CDATA[Analysis of Offsource Services By Country]]></category> 
   			<title><![CDATA[ Analysis of Panama as an Offshore Services Location]]></title>
		<description><![CDATA[ Gartner has analyzed 30 locations of outsourcing services and rated each location on 10 criteria. Our assessment of Panama shows that while Panama's costs are low, the labor pool is limited, and intellectual property security is fair. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161791&ref=g_rss]]></link>
  	 <pubDate>Thu, 30 Oct 2008</pubDate>
	 <guid>788826</guid>  
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: IT Services Providers, China, 2008]]></title>
		<description><![CDATA[ We categorize service providers by their market share in different service lines in terms of their product support, IT outsourcing, consulting and system integration. This is useful when conducting a market scan of service providers in the Chinese market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=162955&ref=g_rss]]></link>
  	  <pubDate>Tue, 09 Dec 2008</pubDate>
	 <guid>833712</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: IT Services Providers in India, 2008]]></title>
		<description><![CDATA[ This document categorizes service providers by market share in different service lines. This is useful when conducting a market scan of service providers in the Indian market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=162598&ref=g_rss]]></link>
  	  <pubDate>Wed, 03 Dec 2008</pubDate>
	 <guid>826612</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: IT Services Providers in Australia, 2008]]></title>
		<description><![CDATA[ This document categorizes service providers by market share in different service lines. This is useful when conducting a market scan of service providers in the Australian market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=162219&ref=g_rss]]></link>
  	  <pubDate>Wed, 05 Nov 2008</pubDate>
	 <guid>792724</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: IT Services Providers, Singapore, 2008]]></title>
		<description><![CDATA[ This document categorizes service providers by market share in different service lines. This is useful when conducting a market scan of service providers in the Singapore market ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161602&ref=g_rss]]></link>
  	  <pubDate>Wed, 22 Oct 2008</pubDate>
	 <guid>783425</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: IT Services Providers, South Korea, 2008]]></title>
		<description><![CDATA[ This document categorizes service providers by market share in different service lines. This is useful when conducting a market scan of service providers in the South Korean market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161685&ref=g_rss]]></link>
  	  <pubDate>Mon, 20 Oct 2008</pubDate>
	 <guid>781514</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: IT Services Providers, Malaysia, 2008]]></title>
		<description><![CDATA[ This research categorizes IT services providers by market share in different service lines. This is useful when conducting a market scan of service providers in the IT services market in Malaysia. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161754&ref=g_rss]]></link>
  	  <pubDate>Mon, 20 Oct 2008</pubDate>
	 <guid>781116</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview of China-Centric Pure-Play Application Service Providers]]></title>
		<description><![CDATA[ China continues to be one of the most frequently requested analyzed locations for potential offshore or "nearshore" IT services resources. We provide a market overview of some of the leading China-centric pure-play application service providers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=156056&ref=g_rss]]></link>
  	  <pubDate>Fri, 17 Oct 2008</pubDate>
	 <guid>780512</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: IT Services Providers, New Zealand, 2008]]></title>
		<description><![CDATA[ This document categorizes service providers by market share in different service lines. This is useful when conducting a market scan of service providers in the New Zealand market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161540&ref=g_rss]]></link>
  	  <pubDate>Wed, 15 Oct 2008</pubDate>
	 <guid>778512</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: IT Services Providers, Taiwan, 2008]]></title>
		<description><![CDATA[ This document categorizes service providers by market share in different service lines. This is useful when conducting a market scan of service providers in the Taiwanese market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161764&ref=g_rss]]></link>
  	  <pubDate>Wed, 15 Oct 2008</pubDate>
	 <guid>777914</guid>   
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  <category><![CDATA[Market Overviews]]></category> 
   			<title><![CDATA[ Market Overview: IT Services Providers in Japan, 2008]]></title>
		<description><![CDATA[ This document categorizes service providers by market share in different service lines. This document is useful when conducting a market scan of service providers in the Japanese market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=161683&ref=g_rss]]></link>
  	  <pubDate>Wed, 15 Oct 2008</pubDate>
	 <guid>778214</guid>   
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      <item>       
  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Infrastructure Services Trends and Directions, North America, 2009]]></title>
		<description><![CDATA[ Data center consolidation, alternative delivery and acquisition models and methods, such as cloud computing, are key trends that will significantly impact the IT infrastructure services market through 2012. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168792&ref=g_rss]]></link>
  	 <pubDate>Mon, 20 Jul 2009</pubDate>
	 <guid>1084612</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Top Ten Worldwide Carrier Network Managed and Professional Network Services Providers, 2008]]></title>
		<description><![CDATA[ Carrier spending for managed and professional network services grew to $35.5 billion worldwide in 2008. This document provides market share for the top ten worldwide providers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168368&ref=g_rss]]></link>
  	 <pubDate>Thu, 09 Jul 2009</pubDate>
	 <guid>1065012</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Market Definition: Business Operations Improvement Consulting]]></title>
		<description><![CDATA[ This document outlines Gartner's dedicated research in consulting services aimed at business operations improvements, as well as the major forces affecting the BOI consulting market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166303&ref=g_rss]]></link>
  	 <pubDate>Fri, 03 Apr 2009</pubDate>
	 <guid>927939</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Guide to SOA Consulting and System Integration Service Providers]]></title>
		<description><![CDATA[ This research categorizes service-oriented architecture C&SI service providers by scale and scope, recommends when best to consider each type, and gives a representative sample of providers within each category. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=164715&ref=g_rss]]></link>
  	 <pubDate>Tue, 24 Mar 2009</pubDate>
	 <guid>918338</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Key Issues for Managed and Professional Network Services, 2009]]></title>
		<description><![CDATA[ Managed and professional network services provide third-party support for enterprise network and communications environments in areas such as operations management, consulting, project management, maintenance and hosting. This research analyzes the top five MPNS trends for 2009. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166392&ref=g_rss]]></link>
  	 <pubDate>Fri, 20 Mar 2009</pubDate>
	 <guid>916123</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Key Issues for IT Provider Marketing and Channel Strategies, 2009]]></title>
		<description><![CDATA[ The pressure for IT marketing and channel executives to deliver on their promises has intensified. The IT marketing and channel strategies research agenda helps define the major issues and best practices necessary to achieve success and provides advice and counsel. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166666&ref=g_rss]]></link>
  	 <pubDate>Thu, 19 Mar 2009</pubDate>
	 <guid>915516</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Predicts 2009: Consolidation, 'Cloud' and Clarity of Innovation for Business Process Services]]></title>
		<description><![CDATA[ Business process services are evolving as companies rethink sourcing decisions for business functions against a backdrop of radically altered economic conditions. Gartner presents advice for buyers of BPO services through four predictions and looks back at two of our previous predictions. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=164813&ref=g_rss]]></link>
  	 <pubDate>Fri, 30 Jan 2009</pubDate>
	 <guid>870315</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Cool Vendors in Sourcing and IT Services, 2008]]></title>
		<description><![CDATA[ This report highlights five vendors that are innovators in the IT services marketplace. The Internet, software as a service and business process outsourcing are all trends that are shaping these vendors' focus and approach. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=155638&ref=g_rss]]></link>
  	 <pubDate>Thu, 03 Apr 2008</pubDate>
	 <guid>638657</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Predicts 2008: The End of Old Certainties in C&SI]]></title>
		<description><![CDATA[ New market realities will change the landscape of consulting and system integration services for both buyers and sellers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=153004&ref=g_rss]]></link>
  	 <pubDate>Wed, 19 Dec 2007</pubDate>
	 <guid>567815</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Gartner on Outsourcing, 2007-2008]]></title>
		<description><![CDATA[ Gartner on Outsourcing is our annual review of what happened in seven key areas of the IT outsourcing and business process outsourcing markets in the past 12 months, along with what we expect to see in the coming year. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=153873&ref=g_rss]]></link>
  	 <pubDate>Mon, 10 Dec 2007</pubDate>
	 <guid>560809</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Best-Practice Process for Creating an IT Services Sourcing Strategy, Rev. 1]]></title>
		<description><![CDATA[ A sourcing strategy is not simply an exercise to make a tactical sourcing decision. Rather, it must be built on process and maintained through governance. Sourcing strategists can use this research to define the process steps their organizations need to build a business-oriented sourcing strategy. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=153560&ref=g_rss]]></link>
  	 <pubDate>Wed, 05 Dec 2007</pubDate>
	 <guid>557911</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Gartner on Outsourcing 2007-2008: Contract Trends in Outsourcing]]></title>
		<description><![CDATA[ The perception of a mature outsourcing marketplace hides the reality of dynamic contract trends. It is important for organizations to understand them because the causes of the trends may affect IT services sourcing strategies, plans, decisions and contracts. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=152889&ref=g_rss]]></link>
  	 <pubDate>Fri, 30 Nov 2007</pubDate>
	 <guid>554655</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Gartner on Outsourcing, 2007-2008: Application Outsourcing]]></title>
		<description><![CDATA[ The market for application services continues to grow, and organizations took a more realistic view of application outsourcing relationships in 2007 than was evident in the rush to outsource services to India in previous years. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=152563&ref=g_rss]]></link>
  	 <pubDate>Fri, 30 Nov 2007</pubDate>
	 <guid>554623</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Planning Guide: Bring IT Services Back In-House]]></title>
		<description><![CDATA[ Several drivers can cause an organization to bring services in-house after they have been externally sourced. Clear articulation of the business drivers, a structured approach to formulate a transition plan and a risk mitigation strategy are critical to ensuring a successful transition. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=148010&ref=g_rss]]></link>
  	 <pubDate>Thu, 19 Jul 2007</pubDate>
	 <guid>510004</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Factors That Influence the Effectiveness and Levels of Offshore Services]]></title>
		<description><![CDATA[ Internal and external factors influence organizations' use of offshore services. However, even more importantly, how organizations address these factors will determine the effectiveness of their offshore service strategies. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=141778&ref=g_rss]]></link>
  	 <pubDate>Fri, 07 Jul 2006</pubDate>
	 <guid>493667</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Use Privacy and Security Practices and Contract Terms as Essential Evaluation Criteria of Your Global Service Provider]]></title>
		<description><![CDATA[ Most companies overlook critical security and privacy-related contract terms when assessing service provider security. Thorough security due diligence, and granular service-level agreements and contract terms for security and privacy are required. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=140821&ref=g_rss]]></link>
  	 <pubDate>Tue, 06 Jun 2006</pubDate>
	 <guid>492869</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Effective Use of an RFI Adds Value to IT Services Procurements]]></title>
		<description><![CDATA[ Using a request for information is a simple and quick way to obtain market information, which, in turn, helps inform the organization's decisions about the next phase of the procurements cycle, the request for proposal. Use these best practices to construct an RFI. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=138911&ref=g_rss]]></link>
  	 <pubDate>Mon, 10 Apr 2006</pubDate>
	 <guid>490849</guid>
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  <category><![CDATA[The Basics]]></category> 
   			<title><![CDATA[ Ten Steps to Mastering Outsourcing]]></title>
		<description><![CDATA[ Gartner has compiled 20 years' worth of outsourcing experience to find the common reasons why outsourcing deals fail or disappoint. Use these 10 steps to properly strategize, plan for, negotiate and manage your outsourcing deals. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=135067&ref=g_rss]]></link>
  	 <pubDate>Fri, 09 Dec 2005</pubDate>
	 <guid>487388</guid>
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Procurement Applications, 2009]]></title>
		<description><![CDATA[ Procurement spans a rich and diverse range of activities. The variety of tools available to enable procurement activities is expanding and maturing at a heightened rate this year, due to the widespread need to cut costs. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169878&ref=g_rss]]></link>
  	 <pubDate>Tue, 28 Jul 2009</pubDate>
	 <guid>1099312</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Consulting and System Integration, 2009]]></title>
		<description><![CDATA[ The Hype Cycle for Consulting and System Integration is designed to help organizations discern the relative maturity and significance of specific C&SI services before making partnering, sourcing or vendor selection decisions. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168269&ref=g_rss]]></link>
  	 <pubDate>Mon, 27 Jul 2009</pubDate>
	 <guid>1096212</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for Business Process Outsourcing, 2009]]></title>
		<description><![CDATA[ The BPO market is maturing at an irregular pace. Components such as work-at-home and accounts payable BPO are descending into the Trough of Disillusionment. Other components such as customer analytics, comprehensive CRM BPO and knowledge process outsourcing will mature in five to 10 years. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169135&ref=g_rss]]></link>
  	 <pubDate>Thu, 23 Jul 2009</pubDate>
	 <guid>1090716</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for ICT in India, 2009]]></title>
		<description><![CDATA[ The Hype Cycle for ICT in India documents the trends in technologies that are more relevant in the Indian information and communication technology industry than others. The impact of these technologies on Indian businesses is different from that in other countries.  ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168658&ref=g_rss]]></link>
  	 <pubDate>Thu, 23 Jul 2009</pubDate>
	 <guid>1090812</guid> 
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  <category><![CDATA[Hype Cycles]]></category> 
   			<title><![CDATA[ Hype Cycle for IT Outsourcing, 2009]]></title>
		<description><![CDATA[ IT outsourcing has proved to be relatively stable and attractive in the current economic conditions. Organizations should use this Hype Cycle to review their sourcing strategies and gauge the potential variety of offerings to meet changing business needs in long-term management contracts. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=168445&ref=g_rss]]></link>
  	 <pubDate>Tue, 21 Jul 2009</pubDate>
	 <guid>1085113</guid> 
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      <item>       
  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Oracle Outsourcing, North America]]></title>
		<description><![CDATA[ This Magic Quadrant analyzes 15 providers of Oracle Applications outsourcing services in the North American market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171644&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 Nov 2009</pubDate>
	 <guid>1225213</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for SAP Outsourcing, North America]]></title>
		<description><![CDATA[ This Magic Quadrant analyzes 20 providers of SAP application outsourcing services in the North American market. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171643&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 Nov 2009</pubDate>
	 <guid>1223842</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Business Operations Improvement Consulting Services, Worldwide]]></title>
		<description><![CDATA[ This MarketScope evaluates 12 global service providers, and we found their ability to measure and improve (optimize) business operations varied. Provider evaluation criteria included the consulting services offered, customer experience, geographic strategy, market understanding and track record. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171032&ref=g_rss]]></link>
  	 <pubDate>Wed, 28 Oct 2009</pubDate>
	 <guid>1216652</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Managed Security Services in Europe]]></title>
		<description><![CDATA[ The market for managed security services in Europe has reached a mature stage. IT infrastructure and communications service providers dominate, security specialists fill a niche, and solid growth continues. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171027&ref=g_rss]]></link>
  	 <pubDate>Mon, 28 Sep 2009</pubDate>
	 <guid>1190816</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Managed Security Services in Asia/Pacific]]></title>
		<description><![CDATA[ Market growth for managed security services continues in Asia/Pacific, but at a reduced rate, compared with 2007 and 2008. Managed network providers, system integrators and outsourcers dominate, but regional providers with strong SMB offerings have increased their share of domestic clients. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=170555&ref=g_rss]]></link>
  	 <pubDate>Thu, 24 Sep 2009</pubDate>
	 <guid>1188418</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Managed Print Services Worldwide]]></title>
		<description><![CDATA[ Managed print services are a cost-effective alternative to the traditional purchase and leasing arrangements under which organizations acquire their office printers and multifunctional devices. Buyers must understand who sells MPS and how the services compare with one another. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169984&ref=g_rss]]></link>
  	 <pubDate>Fri, 21 Aug 2009</pubDate>
	 <guid>1144812</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Storage Services, North America, 2009]]></title>
		<description><![CDATA[ Gartner evaluates storage service providers on their innovation, capabilities, market execution and other factors. This MarketScope analyzes 11 storage service providers to help clients identify prospective service providers.  ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169882&ref=g_rss]]></link>
  	 <pubDate>Mon, 24 Aug 2009</pubDate>
	 <guid>1145516</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for SOA C&SI Services, North America, 2009]]></title>
		<description><![CDATA[ This MarketScope assesses 13 leading consulting and system integration service providers on their service-oriented architecture capabilities in North America. Evaluation criteria include customer experience, market understanding, product/services, market presence and innovation. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169347&ref=g_rss]]></link>
  	 <pubDate>Fri, 31 Jul 2009</pubDate>
	 <guid>1108813</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ MarketScope for Telecom Expense Management]]></title>
		<description><![CDATA[ Companies worldwide continue to adopt telecom expense management solutions. In addition to a high return on investment, users require faster time to savings and expanded mobile management capabilities as key criteria when choosing a vendor. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167407&ref=g_rss]]></link>
  	 <pubDate>Mon, 22 Jun 2009</pubDate>
	 <guid>1032315</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Desktop Outsourcing, Western Europe]]></title>
		<description><![CDATA[ This Magic Quadrant examines 10 providers. Use it to help you identify and evaluate the right providers to support your organization's desktop requirements. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167717&ref=g_rss]]></link>
  	 <pubDate>Mon, 18 May 2009</pubDate>
	 <guid>983712</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Help Desk Outsourcing, Western Europe]]></title>
		<description><![CDATA[ Gartner's Magic Quadrant for Western European help desk outsourcing services examines 13 providers. Use this Magic Quadrant to identify and evaluate the right providers to support your company's IT help desk needs. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167699&ref=g_rss]]></link>
  	 <pubDate>Mon, 18 May 2009</pubDate>
	 <guid>983713</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Desktop Outsourcing Services, North America]]></title>
		<description><![CDATA[ The desktop outsourcing services market is continuing to grow. It's a mature market in North America, but it can be improved. Organizations should evaluate their outsourcing objectives and technical requirements, and use the results to select their external service providers. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165265&ref=g_rss]]></link>
  	 <pubDate>Tue, 03 Mar 2009</pubDate>
	 <guid>904753</guid>
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  <category><![CDATA[Magic Quadrants]]></category> 
   			<title><![CDATA[ Magic Quadrant for Data Center Outsourcing Services, Western Europe]]></title>
		<description><![CDATA[ This Magic Quadrant helps buyers look beyond price and technical skills when choosing a data center service provider. Gartner assesses 10 providers' visions for data center outsourcing and their ability to execute that vision. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165215&ref=g_rss]]></link>
  	 <pubDate>Fri, 27 Feb 2009</pubDate>
	 <guid>903313</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Contact Center WFM Vendor Landscape, 2010]]></title>
		<description><![CDATA[ The contact center workforce management market comprises a diverse set of vendors that can be differentiated by factors ranging from cost and ease of use to support for software as a service and front- to back-office suitability. As a result, selection criteria should extend beyond the ability to plan, forecast and schedule. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171894&ref=g_rss]]></link>
  	 <pubDate>Tue, 10 Nov 2009</pubDate>
	 <guid>1224620</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Rating: Hitachi]]></title>
		<description><![CDATA[ Hitachi is selling a wide range of IT products and services as it tries to recover from negative growth caused by the difficult economic conditions. Its business base in Japan is strong, but its overseas business is still developing. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=169425&ref=g_rss]]></link>
  	 <pubDate>Fri, 31 Jul 2009</pubDate>
	 <guid>1107412</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Focus for IBM 2009: Business Strategy and Organization]]></title>
		<description><![CDATA[ This research is a companion to the IBM Vendor Rating, with expanded analysis and ratings of the business strategies and organizational aspects of IBM. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167194&ref=g_rss]]></link>
  	 <pubDate>Mon, 01 Jun 2009</pubDate>
	 <guid>1000323</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Rating: IBM]]></title>
		<description><![CDATA[ This research is Gartner's 2009 vendor rating for IBM. It evaluates the entire company and its offerings. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167132&ref=g_rss]]></link>
  	 <pubDate>Tue, 26 May 2009</pubDate>
	 <guid>992912</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Rating Update: Capgemini Group]]></title>
		<description><![CDATA[ Gartner ranked Capgemini Group seventh in worldwide IT services revenue, with reported organic revenue growth of 5% in 2008. We believe the company faces challenges because of price competition and its geographical business mix. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167177&ref=g_rss]]></link>
  	 <pubDate>Wed, 13 May 2009</pubDate>
	 <guid>977112</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Rating: Accenture]]></title>
		<description><![CDATA[ Accenture achieved double-digit revenue growth in all of its geographies and operating units in 2008, but 2009 is proving more challenging. Service buyers can use Gartner's assessment of Accenture to support buying decisions. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=167311&ref=g_rss]]></link>
  	 <pubDate>Wed, 29 Apr 2009</pubDate>
	 <guid>957312</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Key Issues for Vendor Management, 2009]]></title>
		<description><![CDATA[ Gartner Core Topics and Key Issues for VM and strategic VM include structuring and staffing a VM organization; best practices in managing vendor contracts, performance and relationships; vendor categorization; and assessing and mitigating risk factors when using vendors. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166333&ref=g_rss]]></link>
  	 <pubDate>Thu, 26 Mar 2009</pubDate>
	 <guid>921217</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Management: 2009 Research Agenda Survey]]></title>
		<description><![CDATA[ The Gartner annual Researching the Research Agenda survey for 2009 was conducted in the fourth quarter of 2008. The results for vendor management are presented here. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166074&ref=g_rss]]></link>
  	 <pubDate>Thu, 26 Mar 2009</pubDate>
	 <guid>921529</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Vendor Rating: CSC]]></title>
		<description><![CDATA[ CSC has begun implementing a new corporate strategy, and Gartner is seeing positive results from how CSC is organized, goes to market, and is positioned to serve its customers. The true test will be its capability to drive incremental revenue growth over time. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=164361&ref=g_rss]]></link>
  	 <pubDate>Fri, 20 Mar 2009</pubDate>
	 <guid>916135</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in IT Services, Japan, 2009]]></title>
		<description><![CDATA[ Gartner examines six innovative providers of IT services in Japan. We analyze their characteristics and the challenges they face. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=166402&ref=g_rss]]></link>
  	 <pubDate>Thu, 19 Mar 2009</pubDate>
	 <guid>915312</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in Software-as-a-Service Security, 2009]]></title>
		<description><![CDATA[ Gartner's first set of cool vendors in software-as-a-service security addresses the growing demand for agile, responsive, cost-effective solutions with highly innovative offerings. Use this research when evaluating technology trends and future needs. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165350&ref=g_rss]]></link>
  	 <pubDate>Tue, 17 Mar 2009</pubDate>
	 <guid>913630</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in Human Capital Software, 2009]]></title>
		<description><![CDATA[ The 2009 HCM Cool Vendors provide some unique twists on talent management, ranging from building talent ecosystems to using social networking to generate employee referrals to leveraging rejected candidates to expand talent pools. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165530&ref=g_rss]]></link>
  	 <pubDate>Wed, 11 Mar 2009</pubDate>
	 <guid>910327</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in IT Operations and Virtualization, 2009]]></title>
		<description><![CDATA[ The growth of virtualization and the emergence of Web 2.0 and cloud-computing architectures are resulting in repercussions across a range of virtualization technologies and management tools, but several vendors are applying new techniques to managing the changing IT infrastructure landscape. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165447&ref=g_rss]]></link>
  	 <pubDate>Wed, 11 Mar 2009</pubDate>
	 <guid>910415</guid>
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  <category><![CDATA[Vendor Ratings]]></category> 
   			<title><![CDATA[ Cool Vendors in IT Services and Sourcing, 2009]]></title>
		<description><![CDATA[ Five vendors in IT services and sourcing are taking social networking, Web 2.0 and automation to new levels. We explain how these vendors bring new innovative offerings to companies and value to their clients. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=165247&ref=g_rss]]></link>
  	 <pubDate>Wed, 11 Mar 2009</pubDate>
	 <guid>910213</guid>
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  <category>Spotlights</category>
   			<title><![CDATA[ Virtualization Consulting Service Providers: Profiles]]></title>
		<description><![CDATA[ Readers can use this reference guide for an initial scan of nine service providers' capabilities in virtualization consulting. ]]></description>
		
			<link><![CDATA[http://www.gartner.com/DisplayDocument?doc_cd=171676&ref=g_rss]]></link>
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<category>Events</category>
 			<title><![CDATA[ Symposium/ITxpo Worlwide]]></title> 
  	
										<link><![CDATA[http://www.gartner.com/2_events/symposium/worldwide.html]]></link>
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