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Expert Q&A

Mark Whittle

VP Analyst

Q&A | August 17, 2026

Gartner Says Shared CHRO-CIO Ownership Is Critical for AI Transformation

Human Resources

As organizations accelerate AI adoption, work redesign is becoming a shared leadership challenge for HR and IT, and Gartner predicts that by 2029, 30% of organizations will form blended HR-IT teams to accelerate AI enablement.

We spoke with Mark Whittle, VP Analyst, in Gartner’s HR practice, about why successful AI transformation depends on intentional partnership between CHROs and CIOs. He shared four immediate actions CHROs should take with their CIOs.

Q&A | August 4, 2026

Gartner Survey Finds 87% of Customers Say Companies Using GenAI for Customer Service Must Provide Access to a Human Agent

Eric Keller | Customer Service and Support

Q&A | July 15, 2026

Gartner Survey Shows Healthcare CMOs Can Lead on Cost Transparency for a Competitive Advantage

Chris Beland | Human Resources

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Gartner (NYSE: IT) delivers actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization’s mission-critical priorities. To learn more, visit gartner.com.