Industry

The Complexity of Content/Distribution Issues and IT Solutions Will Rise in Tandem
The digital transition's accelerating pace requires a fundamental re-examination of media business models, specifically the optimized bundling of content and new digital distribution channels. This will result in a correspondingly greater burden on IT.
Tactical BPM Approaches Will Cause Rule Management Nightmares for Healthcare Payers
Healthcare payers continue to make tactical purchasing decisions for business process management offerings. This approach will cause short- and long-term challenges unless payers craft strategies to integrate rule management across applications and multiple rule engines.
More Is Needed From Insurance Industry CRM Sales and Service Solutions
Many insurers want sales and service solutions targeted at specific industry problems. CRM solution providers must strengthen their vertical functionality and make technical modifications to meet these market demands.
Findings From the Gartner 2006 Global Research Meeting: Customer Knowledge Will Be an Insurer's Best Offense by 2015
Shifting consumer demographics will drive new consumer buying behavior and new expectations in insurance coverage and service expectations. To survive, insurers must better understand customer needs and accurately price their products to meet customer values.
The Evolution of CRM From a Vertical Perspective
As organizations with specific vertical industry operations pursue innovation, greater efficiencies and differentiation, they will need to address four trends arising from the evolution of CRM to improve the balance between creating agile businesses and maintaining good governance.
The Impact of MiFID on Investment Firms and Technology
The Markets in Financial Instruments Directive is a European edict that will change the European marketplace, competitively and technologically. CIOs and their executive teams must factor MiFID into their technology decisions now to avoid becoming MiFID casualties.
How the ENS Will Evolve in the Investment Services Industry
Multiple factors make enterprise nervous system investment essential for investment services firms. The level/shape of investment will differ by firm. Before investing in ENS, a business strategy must be documented.
Standardization for Clinical Optimization
Through 2015, care delivery organizations will turn to clinical standardization as a response to continuing pressure to improve quality of care and reduce costs.
Manufacturing CIOs Must Synchronize Value-Based Manufacturing Systems
Despite best practices in strategic planning, economic and political disruptions, plus competition for constrained resources, create episodes of distrust and protectionism. During a period of low-trust globalization, CIOs that are committed to value-based manufacturing must lead by facilitation.
Banking on the Fly
Widespread population migration patterns demand bank strategy and technology adjustments.
Retail's Fifth Channel Capitalizes on Web 2.0
Retailers will gain a fifth selling channel when retail services such as purchasing and browsing become Web services accessible by IP-enabled devices.


What is Findings

Gartner analysts engage in many internal research discussions. To share some of that thinking more rapidly with clients we are now publishing Findings from many of these discussions – brief summarizations of conclusions, reflecting developing research positions.

This set of Findings is a result of an annual gathering of Gartner’s global analyst community, where views of the future of IT are discussed. They cover a wide range of topics that affect our clients, the industry and business. These Findings are signposts and indicators of the future. Many are surprising. Although not all of them present definitive conclusions, you can expect to see topics discussed in Findings developed further in our research during the year. To assist you in locating items of interest, we have categorized Findings into software applications, technology, management and industry–specific topics.