Analyst Relations Community

New to the Research Team
We are excited to formally introduce the AR community to the new analysts who have recently joined the Gartner research team:

Mario de Boer, Ph.D.
Research Director
Burton IT1 Security and Risk Management Strategies
Amsterdam, Netherlands

Mario is an analyst in the Burton IT1 Security and Risk Management Strategies team covering endpoint security, cryptography, risk management and compliance. Prior to joining Gartner, Mario was enterprise security architect at a global semiconductor company, advising clients on and implementing a wide range of security solutions. He has more than 15 years of industry experience in security, risk management and compliance for enterprises, government organizations and consulting firms, and holds multiple advanced degrees in mathematics and computer science. Mario speaks English, Dutch and German.

Bill O'Kane
Research Director
Enterprise Software Information Management
Brooklyn, New York

Bill covers master data management (MDM) for the Enterprise Software Information Management research team. He has particular expertise in MDM program implementation and management, and in using MDM to drive value within enterprise information management (EIM) initiatives. He also covers MDM vendors (including IBM, Informatica and SAP AG) and technologies, and has unique strength in data modeling, quality and governance. With almost 30 years of IT experience, he possesses in-depth knowledge of the insurance industry and is a recipient of the Siperian Masters Award for MDM Implementation from Merrill Lynch.

Robert Hetu
Research Director
Gartner Industry Advisory Services — Retail
East Stroudsburg, Pennsylvania

Bob covers trends and technologies in retail merchandising and planning. His areas of expertise include brand, vendor and assortment management; merchandise planning, allocation and replenishment; retail-specific business intelligence; and vendor performance scorecards. He brings 28 years of experience with both retailers and manufacturers where he focused on improving business performance through the strategic use of IT and collaborative merchandise management. His retail experience includes traditional brick-and-mortar retailers—such as Macy’s and Kmart—and a variety of retail dot.coms.

Mentor Cana, Ph.D.
Research Director
Technology and Service Providers — Communications Service Providers (CSP)
Cherry Hill, New Jersey

Mentor covers service-oriented architecture (SOA), service delivery platforms (SDP), business support systems (BSS), business process management (BPM), customer relationship management (CRM) and cloud enablement for the CSP research team. His areas of expertise include IT applications and architecture, network infrastructure strategy and vendor selection processes. He also covers vendors such as Amdocs, Oracle (SOA, telecom, BSS), IBM (SOA, telecom, BSS) and Convergys.

With more than 15 years of industry experience, he has a systematic approach to opportunities and threats in the telecommunications industry, and for adapting information systems to address them. Prior to joining Gartner, he worked as a system and business analyst, architect and consultant in the U.S. telecommunications sector. He holds a Ph.D. in information science and a master's degree in electronic and telecommunications engineering.

Zalak Shah
Research Analyst
Technology and Service Provider — Data Center Security, Imaging and Print Services
Mumbai, India

Zalak covers the printer and copier markets in Europe, the Middle East and Africa as a contributor to Gartner Quarterly Statistics, Market Trends, Market Share and Forecast reports. She has particular expertise in market and competitive intelligence, as well as in new product launches. Zalek holds a bachelor's degree in information technology and an M.B.A in marketing. Zalak speaks English and the Gujarati and Hindi dialects of the Indian language.

Ansgar Schulte
Research Director
CIO Research — Office of the CIO
Rome, Italy

Ansgar is a former CIO and technology manager with more than 20 years of experience in a variety of industries and in complex, international business environments. His research focuses on IT leadership; IT organizational design; transformational change; IT governance, mergers, acquisitions and divestitures; and other strategic challenges.

Before joining Gartner, Ansgar was CIO of Maxxium Worldwide, where he supported business acquisitions and divestitures through IT system and process transformation, shared services, and improved sourcing. He also served as CIO of Italian luxury goods manufacturer Bulgari, facilitating rapid growth, internationalization and product diversification through the implementation of best-of-breed ERP, manufacturing and retail systems. In addition, he has experience in public medical services and in the aerospace, lottery and financial transaction processing industries. He speaks English, German and Italian, and has a master's degree in applied computer sciences.

Vladimir Krasojevic
Research Director
Supply Chain Research
Cham, Switzerland

Vladimir brings more than 25 years of experience in logistics, supply chain management, innovation and change management, and business process strategy to the supply chain research team, where he covers supply chain sourcing, logistics, network optimization and planning, including customer-driven supply chains. His research examines supply chain challenges throughout the value chain (manufacturers, wholesalers, retailers and logistics service providers). In addition, he has unique insight into supply chain challenges in European and emerging markets.

Before joining Gartner, Vladimir worked as managing director of a supply chain consulting practice and at Philip Morris International, where he received the Philip Morris Award for Excellence. He also worked at the International Institute for the Management of Logistics. Vladimir holds a master's degree in logistics management, a bachelor's degree in multimodal and transport engineering, and a degree in strategy and innovation. Vladimir speaks English, French and Serbian.

Jim McGittigan
Research Director
CIO Research — IT Finance and Workforce Management
Decatur, Georgia

Jim covers a wide range of financial and workforce management issues for the CIO research team, including IT budgeting, project financial management, and IT spending, staffing and benchmarking. He has particular expertise in improving the transparency of enterprise service costing, cost allocation and chargeback models. In his new role, he will also cover IT cost optimization, IT governance, shared services, program and portfolio management and the business value of IT. Jim has led IT finance functions at five different Fortune 500 companies.

Tiny Haynes
Research Director
Systems Security and Risk Management — Unified Communications and Network Services
Exmouth, Great Britain

Tiny covers cloud and hosting service providers and associated hardware and software vendors based in Europe, the Middle East and Africa, including VMware, Microsoft (System Center, Hyper-V), BT, Savvis and Rackspace. His areas of expertise include cloud computing strategy virtualization, vendor selection and outsourcing. He has 16 years of experience in distribution and product management for security software firms, Internet service providers (ISPs) and hosting vendors based in Europe, the Caribbean and North America.

John Rivard
Research Director
Systems Security and Risk Management — Virtualization and Cloud Infrastructure
Glendale, Arizona

John covers infrastructure and operations (I&O) organization, staffing and culture, along with key issues in I&O finance. He has particular strength in transforming I&O organizations from technology to business service providers, future-focused I&O organizational design, and the use of benchmarks to drive efficiency and productivity. Prior to joining Gartner, he worked for Fortune 500 companies in an IT executive capacity, and has taught university-level courses in managerial economics.

Jenny Sussin
Senior Research Analyst
Enterprise Software — Enterprise Software Customer
Stamford, Connecticut

Jenny covers social customer relationship management (CRM) for the Enterprise Software team, including social media strategies, customer support and networking platforms with particular focus on maximizing content value and aligning social initiatives with traditional business practices. She also supports the Business Gets Social and Customer Strategy and Experience Management key initiatives research agendas. Prior to joining Gartner, Jenny worked for IBM, where she designed, executed and managed a wide range of business-focused social media initiatives.

Daniel Krauss
Principal Research Analyst Technology and Service Provider Services Marketing and Channels — Business Process Services Marketing Metrics  
Frankfurt, Germany

Daniel covers the evolution and dynamics of the business consulting services market, focusing on current and emerging business models and their impact on go-to-market strategies, service portfolios and vendor selection. His coverage will include consulting organizations at Accenture, Capgemini, Deloitte, PwC and IBM Global Business Services. Prior to joining Gartner, Daniel was an analyst at Forrester Research, covering business consulting, environmental sustainability, and mergers and acquisitions. He has a master's degree in management and economics, and speaks both English and German.

Jeffrey M. Brooks
Research Director
Systems Security & Risk Management — IT Operations
Fort Mill, South Carolina

Jeffrey covers IT services management, including service desk, incident management, problem management, change management, process improvement (including the ITIL framework) and service-level agreement (SLA) management, with a particular focus on the key metrics, best practices and core process improvements required to grow, scale and maximize the business value of IT services.

Prior to joining Gartner, Jeffrey managed a 24/365 support organization that delivered complex data center and managed services solutions. He is a co-author of "The Help Desk Manager's Crash Course," and the recipient of numerous industry awards, including the Stevie Awards’ Customer Service Manager of the Year, the HDI Team Excellence Award for External Support and the Customer Service Company of the Year Award from the North Carolina Technology Association. He holds an M.B.A and a master's degree in Computer Information Systems.

Anurag Gupta, M.D.
Research Director
Technology and Service Provider Software — Vertical Industries
Egham, United Kingdom

Anurag specializes in European government and healthcare markets for information and communication technology (ICT), including market and technology trends, competitive landscapes and IT spending dynamics at country-specific and regional levels. He also contributes to vertical coverage for the European retail, manufacturing and communications industries.

His areas of expertise include IT cost optimization, shared services, mobility, cloud computing, computerized physician records, clinical health information systems and vertical-specific solutions with particular strength in ICT go-to-market strategies, market assessments, and competitive positioning and messaging. His vendor coverage includes Capgemini (government and healthcare), Fujitsu (government and healthcare), Logica (government), CSC (government and healthcare) and Cerner (healthcare). Anurag started his career as a physician, ultimately moving into more business- and technology-focused roles at organizations like the SAS Institute and Syntel. In addition to his M.D., he has an M.B.A. in general management and a M.Sc. in healthcare management.

Christine Arcaris
Research Director
Technology and Service Provider Software — Vertical Industries
La Cresenta, California

Christine specializes in business issues, technology priorities, spending forecasts and competitive dynamics in U.S. government markets (federal, state and local), with a specific focus on identifying new market opportunities and refining technology providers’ go-to-market and channel strategies. Her coverage areas include key government agency domains (defense, health and tax), key technologies (cloud, mobility and security), and major provider segments (system integrators, carriers and hardware). She also contributes to research for the energy and utilities industries.

Prior to joining Gartner, Christine founded a boutique consulting firm that provided advisory services to system integrators, and hardware, software and telecommunications firms targeting the government, education and energy sectors. She was also a market analyst for mobile delivery services, providing strategic market analysis, forecasting, and reporting for licensing agreement management. Christine speaks English and Spanish.

Gregor Petri
Research Director
Technology and Service Provider  — Communications Service Providers
Veghel, Netherlands

Gregor covers cloud computing, hosting, data center and communication service providers, focusing on new market opportunities, competitive analysis, go-to-market strategies, and new product and service development. His vendor coverage will include Amazon, Equinix (Europe), Rackspace, KPN (enterprise services), and VMware (public cloud).

Gregor has extensive marketing and sales management experience at such companies as CA Technologies and Software AG, and has been a regular speaker at industry events. He also authored one of the first cloud primers ("Shedding Light on Cloud Computing"), and wrote and marketed one of Europe’s earliest shareware applications. In addition, his LeanITmanager blog was syndicated around the world, and he was named as one of the world's Top 100 Bloggers on Cloud Computing by Cloud Computing Journal. Gregor speaks English and Dutch.

Anton Chuvakin
Research Director
Burton IT1 Security and Risk Management Strategies
Fremont, California

Anton’s research focuses on payment card industry data security standard (PCI DSS) compliance; security information and event management (SIEM) development, implementation and log management; and vulnerability management. His extensive background in security and risk management includes both technical- and business-oriented roles, and he has been a frequent speaker at security conferences around the world.

A prolific author, he has published and contributed to many books on security, including “Security Warrior," "PCI Compliance," "Know Your Enemy II" and the "Information Security Management Handbook," and he has published dozens of papers on PCI DSS, SIEM, log management, correlation, security data analysis and security management. He has also contributed to emerging security standards and served on advisory boards for several security startups. Anton has a Ph.D. in physics and speaks both English and Russian.

Roger Sheng
Research Director
Technology and Service Provider  — Semiconductors and Electronics
Shanghai, China

Roger covers electronics markets in China, including handsets, tablets, consumer electronics and semiconductors. His research focuses on market trends, emerging technologies, new market opportunities, product development, go-to-market strategies, portfolio strategies, and competitive positioning and messaging. His vendor coverage will include Samsung Electronics (semiconductor SLSI) and mobile devices from MediaTek, ARM, ZTE and Lenovo.

Prior to joining Gartner, Roger was the product marketing manager for Samsung’s mobile application processors for smartphones, tablets and other mobile applications as part of the Korea-based strategic marketing group, and he has several years of experience in technology sales. Roger is based in Shanghai and speaks Chinese (Mandarin and Wu dialects) and Korean.

Jane Feitler
Research Director
Supply Chain Research
Arlington, Virginia

Jane covers supply chain strategy and logistics best practices with a particular focus on U.S. Department of Defense (DoD) supply chains. Prior to joining Gartner, she was a visiting assistant professor at the Naval Postgraduate School, where she taught master's-level supply chain and logistics courses. She has also acted as a supply chain consultant to DoD agencies and has worked for such firms as CSC and Ryder System. She has a Ph.D. in transportation and logistics, and an M.S. in management.