Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.
Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.
11 June 2026
The following tools have been retired because the services described are no longer offered to Gartner clients. Please contact your account team for the latest materials related to these topics:
8 June 2026
Inquiry Analytics Statistics: Topic and Vendor Mind Share for IT Services, 1Q23 (G00795157), along with all prior Inquiry Analytics publications, has been removed due to the implementation of an updated methodology. Going forward, this content will be published under the title prefix Interactions Analytics. Please refer to the current publication based on the updated methodology: Gartner Interactions Analytics 1Q26 (G00851187). Details of the undated methodology are provided within the publication and the accompanying Excel data file.
Inquiry Analytics Statistics: Topic and Vendor Mind Share for Communications, 1Q23 (G00796805), along with all prior Inquiry Analytics publications, has been removed due to the implementation of an updated methodology. Going forward, this content will be published under the title prefix Interactions Analytics. Please refer to the current publication based on the updated methodology: Gartner Interactions Analytics 1Q26 (G00851187). Details of the undated methodology are provided within the publication and the accompanying Excel data file.
Inquiry Analytics Statistics: Topic and Vendor Mind Share for Hardware, 1Q23 (G00797317), along with all prior Inquiry Analytics publications, has been removed due to the implementation of an updated methodology. Going forward, this content will be published under the title prefix Interactions Analytics. Please refer to the current publication based on the updated methodology: Gartner Interactions Analytics 1Q26 (G00851187). Details of the undated methodology are provided within the publication and the accompanying Excel data file.
Inquiry Analytics Statistics: Topic and Vendor Mind Share for Software, 1Q23 (G00796806), along with all prior Inquiry Analytics publications, has been removed due to the implementation of an updated methodology. Going forward, this content will be published under the title prefix Interactions Analytics. Please refer to the current publication based on the updated methodology: Gartner Interactions Analytics 1Q26 (G00851187). Details of the undated methodology are provided within the publication and the accompanying Excel data file.
Inquiry Analytics: IT End-User Topic and Vendor Mind Share, 3Q23 (G00805249), along with all prior Inquiry Analytics publications, has been removed due to the implementation of an updated methodology. Going forward, this content will be published under the title prefix Interactions Analytics. Please refer to the current publication based on the updated methodology: Gartner Interactions Analytics 1Q26 (G00851187). Details of the undated methodology are provided within the publication and the accompanying Excel data file.
Inquiry Analytics: IT End-User Topic and Vendor Mind Share, 4Q23 (G00814269), along with all prior Inquiry Analytics publications, has been removed due to the implementation of an updated methodology. Going forward, this content will be published under the title prefix Interactions Analytics. Please refer to the current publication based on the updated methodology: Gartner Interactions Analytics 1Q26 (G00851187). Details of the undated methodology are provided within the publication and the accompanying Excel data file.
Inquiry Analytics: IT End-User Topic and Vendor Mind Share, 1Q24 (G00809916), along with all prior Inquiry Analytics publications, has been removed due to the implementation of an updated methodology. Going forward, this content will be published under the title prefix Interactions Analytics. Please refer to the current publication based on the updated methodology: Gartner Interactions Analytics 1Q26 (G00851187). Details of the undated methodology are provided within the publication and the accompanying Excel data file.
Inquiry Analytics: IT End-User Topic and Vendor Mind Share, 2Q24 (G00809917), along with all prior Inquiry Analytics publications, has been removed due to the implementation of an updated methodology. Going forward, this content will be published under the title prefix Interactions Analytics. Please refer to the current publication based on the updated methodology: Gartner Interactions Analytics 1Q26 (G00851187). Details of the undated methodology are provided within the publication and the accompanying Excel data file.
Inquiry Analytics: IT End-User Topic and Vendor Mind Share, 3Q24 (G00809918), along with all prior Inquiry Analytics publications, has been removed due to the implementation of an updated methodology. Going forward, this content will be published under the title prefix Interactions Analytics. Please refer to the current publication based on the updated methodology: Gartner Interactions Analytics 1Q26 (G00851187). Details of the undated methodology are provided within the publication and the accompanying Excel data file.
Inquiry Analytics: IT End-User Topic and Vendor Mind Share, 4Q24 (G00824278), along with all prior Inquiry Analytics publications, has been removed due to the implementation of an updated methodology. Going forward, this content will be published under the title prefix Interactions Analytics. Please refer to the current publication based on the updated methodology: Gartner Interactions Analytics 1Q26 (G00851187). Details of the undated methodology are provided within the publication and the accompanying Excel data file.
Inquiry Analytics: IT End-User Topic and Vendor Mind Share, 1Q25 (G00827118), along with all prior Inquiry Analytics publications, has been removed due to the implementation of an updated methodology. Going forward, this content will be published under the title prefix Interactions Analytics. Please refer to the current publication based on the updated methodology: Gartner Interactions Analytics 1Q26 (G00851187). Details of the undated methodology are provided within the publication and the accompanying Excel data file.
Inquiry Analytics: IT End-User Topic and Vendor Mind Share, 2Q25 (G00833910), along with all prior Inquiry Analytics publications, has been removed due to the implementation of an updated methodology. Going forward, this content will be published under the title prefix Interactions Analytics. Please refer to the current publication based on the updated methodology: Gartner Interactions Analytics 1Q26 (G00851187). Details of the undated methodology are provided within the publication and the accompanying Excel data file.
Inquiry Analytics: IT End-User Topic and Vendor Mind Share, 3Q25 (G00839710), along with all prior Inquiry Analytics publications, has been removed due to the implementation of an updated methodology. Going forward, this content will be published under the title prefix Interactions Analytics. Please refer to the current publication based on the updated methodology: Gartner Interactions Analytics 1Q26 (G00851187). Details of the undated methodology are provided within the publication and the accompanying Excel data file.
5 June 2026
Inquiry Analytics: IT End User Topic and Vendor Mind Share, 4Q25 (G00846610), along with all prior Inquiry Analytics publications, has been removed due to the implementation of an updated methodology. Going forward, this content will be published under the title prefix Interactions Analytics. Please refer to the current publication based on the updated methodology: Gartner Interactions Analytics 1Q26 (G00851187). Details of the undated methodology are provided within the publication and the accompanying Excel data file.
2 June 2026
ServiceNow AI Control Tower Will Not End Agentic AI Sprawl: What Clients Need to Know (G00856621), published 1 June 2026, has been retracted pending additional reviews.
29 May 2026
Hype Cycle for Cyber-Risk Management, 2026 (G00846807) has been republished to update the position of Data Security Posture Management. An updated version of this document is now available on gartner.com.
20 May 2026
Cut the Agentic ITSM Hype: A Reality Check of Agentic AI Capabilities in ITSM Platforms (G00855368) has been temporarily retracted to refine the analysis for clarity and alignment. An updated version will be available on gartner.com.
19 May 2026
Emerging Tech: AI Vendor Race — Break Boundaries by Adapting DSMs to Emerging Use Cases (G00844505) has been republished after external review. The document is now available on gartner.com.
15 May 2026
Emerging Tech: AI Vendor Race — Break Boundaries by Adapting DSMs to Emerging Use Cases (G00844505) has been retracted as it is undergoing external review. It will be republished when review is complete.
13 May 2026
Healthcare CIOs: Master EHR Total Cost of Ownership With a 10-Year Framework (G00850623) has been republished to correct information in the second example within Table 2. An updated version is now available on gartner.com.
11 May 2026
Market Guide for AI Infrastructure in China (G00845098) has been republished to make two changes to Table 2: corrected the vendor name of IEIT Systems to Inspur Data, and added a product name for Lenovo: Lenovo xCloud. An updated version is now available on gartner.com.
7 May 2026
Market Guide for Life Science E-Clinical Systems (G00845266) has been republished to correct Florence Healthcare's solution names in the table. An updated version is now available on gartner.com.
The report “Market Share: Enterprise Software, Worldwide, 2025” (G00853725) has been republished with revised revenue estimates for Atlassian within the Delivery Automation and Value Management subsegments of IT Operations Management (ITOM) market for 2025. Atlassian’s ITOM revenue and total revenue remain unchanged. Accordingly, the overall size of the enterprise software market is unaffected. An updated version of this document is now available on gartner.com.
5 May 2026
Product Leader Insight: Leverage AI-Native Startups for Cost-Effective Innovation (G00847199) has been republished to correct vendor Knostic's name. An updated version is now available on gartner.com.
29 April 2026
Getting Started With Anthropic’s Claude Code CLI for I&O (G00847090) has had all reviews completed and has now been republished.
22 April 2026
Crush Cloud Migration Challenges: Microsoft Azure (G00852621) was republished to add Microsoft offering links, product mentions in the How to Execute section and a new success measure. An updated version is now available on gartner.com.
9 April 2026
Market Share: Semiconductor Foundry, Worldwide, 2025 (G00847113) has been republished to correct the discrepancy in data due to tabular issue . An updated version of this document is now available on gartner.com
30 March 2026
Emerging Tech: AI Vendor Race — Top-Funded Startups for Reasoning Models (G00838594) has been revised following external review. An updated version is now available on gartner.com.
24 March 2026
How to Govern Anthropic’s Claude Code at Scale (G00850426) has been republished. External review was done and no changes were necessary. The document is now available on gartner.com.
Emerging Tech: AI Vendor Race — Top-Funded Startups for Reasoning Models (G00838594) is undergoing external review. It will be republished when the review is complete.
23 March 2026
Prioritize Critical Third-Party Cyber Risks for Maximum Impact (G00843009) will be republished when its accompanying tool is launched.
18 March 2026
How to Govern Anthropic’s Claude Code at Scale (G00850426) is undergoing external review. It will be republished when review is complete.
19 February 2026
Critical Capabilities for Clinical Communication and Collaboration (G00826632) has been republished to correct MEDITECH’s score in the AI/Analytic critical capability. An updated version is now available on gartner.com.
18 February 2026
Voice of the Customer for Web Content Management (G00791617) has been republished to incorporate the vendor name update from Automattic to Wordpress VIP. This has not resulted in any changes to the quadrant placement, or the reviews count for any of the listed vendors. An updated version of this document is now available on Gartner.com.
11 February 2026
Magic Quadrant for Augmented Data Quality Solutions (G00832289) has been republished to add a vendor participation disclaimer for Acceldata. An updated version of this document is now available on Gartner.com.
10 February 2026
Universal Orchestrator — Governing AI Agents, Bots, and Humans at Scale (G0081113) has been republished. In the representative provider list, we corrected the company name for Tray.ai. An updated version is now available on gartner.com.
Getting Started With Retrieval-Augmented Generation (G00845035) has been republished to denote Progress as a standalone vendor. An updated version of this document is now available on gartner.com.
9 February 2026
2026 HR Budget and Efficiency Benchmarks Report (G0084470) has been republished. In the downloadable presentation, slides 2, 3 and 4 have been corrected to add the “Healthcare Providers, Pharmaceuticals, Life Sciences & Medical Products” bar chart label. An updated version is now available on gartner.com.
6 February 2026
Toolkit: Procurement Time Study (G00838416) has been republished. We’ve updated the formulas in the Insights - Strategic Operational and Insights-Activities tabs of the Procurement Time Insights Tool. A revised version is now available on gartner.com.
5 February 2026
Market Guide for AI-Augmented Code Modernization Tools (G00843693) has been republished. In Table 1, we corrected the company name Amdocs Mainframe Modernization. An updated version is now available on gartner.com.
4 February 2026
Toolkit: Agentic AI Opportunity Heat Map for B2B Sales (G00842078) has been republished to correct the label for the Seller Time Spend Assessment benchmark in the legends on slide 6 of the PowerPoint attachment and the Heat Map Legend tab of the Excel attachment. The corrected version is now available on Gartner.com.
Create a Service Operations Team to Eliminate Business Disruption (G00839047) has been republished to change the mention of BMC to BMC Helix under the How to Execute subsection — Provide Centralized Visibility. The corrected version is now available on Gartner.com.
Maximize API Value and Speed Agentic AI Using API Design Tools (G00836677) has been republished. We have removed references to the Stoplight tool because it is being decommissioned, and added the Spectral product to Table 1. An updated version is now available on Gartner.com.
Market Guide for Microsoft 365 Governance Tools (G00837071) has been republished. In Table 1, we corrected the company name Ideagen and its headquarters location, Nottingham U.K. An updated version is now available on Gartner.com
3 February 2026
Market Guide for Molecular Modeling and Simulation Software (G00832967) has been republished to update the description of Fujitsu's offering. The text now clarifies that Fujitsu provides quantum-inspired ultra-large library search, distinguishing it from vendors delivering quantum-enabled molecular modeling platforms. An updated version of this document is now available on Gartner.com.
Market Guide for Industry Cloud Platforms (G00844680) has been republished to amend the Representative Vendors section. We added the vendor Accela to Table 5: ICP – Government. An updated version of this document is now available on Gartner.com.
2 February 2026
Market Guide for Molecular Modeling and Simulation Software (G00832967) has been republished to update the description of Fujitsu's offering. The text now clarifies that Fujitsu provides quantum-inspired ultra-large library search, distinguishing it from vendors delivering quantum-enabled molecular modeling platforms. An updated version of this document is now available on Gartner.com.
29 January 2026
Market Guide for AI Site Reliability Engineering Tooling (G00836089) has been republished to update NeuBird’s product name to Hawkeye. An updated version is now available on gartner.com.
AI, Agility, and the End of One-Size-Fits-All CRM (G00841250) has been republished. Figure 2 was revised to update the mapping of sample vendors. An updated version is now available on gartner.com.
28 January 2026
Tool: Value Scenario Template (G00846126) has been republished to update the Value Scenario Tool. An revised version of this document is now available on gartner.com.
Toolkit: Fusion Team Maturity Model (G00842688) has been republished. A new tool, Understanding Fusion Team Maturity, has been added and a recommended resources slide included in the Actions to Improve Fusion Team Maturity tool. An updated version is now available on gartner.com.
Forecast Analysis: CRM Marketing and Cross CRM Software, Worldwide, 2025 (G00840912) has been republished to correct the data for revenue data solutions and voice of the customer in Table 6. An updated version of this document is now available on gartner.com.
Market Guide for Warehouse Labor Optimization and Management Systems (G00841465) has been republished. In Table 2 and the vendor profile section, we corrected the company name for Rebus and its product, Rebus Labor Management and Analytics (LMS). An updated version is now available on gartner.com.
Tool: Assess the Right Vendor for Warehouse Labor Optimization and Management Systems (G00844116) has been republished. In the downloadable tool, we corrected the company name for Rebus and its product, Rebus Labor Management and Analytics (LMS). An updated version is now available on gartner.com.
27 January 2026
Replace CX KPIs With Customer Performance Standards (G00843501) has been republished under this new title, following additional internal review. The content has been revised throughout. An updated version is now available on gartner.com.
23 January 2026
Tapestry Predicts: Navigating Trust, Leadership, and Identity in the Age of Intelligence (G00843505) was updated to correct a mismatched Strategic Planning Assumption at the top of the document with its expanded version in the body text. The revised document is now available on gartner.com.
Customer Performance Standards Replace Traditional CX KPIs (G00843501) was inadvertently published and will be available again after it has undergone additional internal review.
22 January 2026
Benchmarking Last-Mile Fulfillment and Return Offerings of North American Retailers (G00838164) has been republished to include the CTAs for two PPT attachments, so that it more accurately reflects the content. An updated version is now available on gartner.com.
17 January 2026
Part One: The New Agentic AI Operating Model (G00843398) has been republished. We updated the language around Gartner’s agentic AI operating model and the role of “agent stewards.” We also updated the strategic planning assumption and Figure 1. An updated version is now available on gartner.com.
16 January 2026
Emerging Technologies Adoption Radar, 2026 (G00836553) has been republished to correct the definition for the “automated moving target defense (AMTD)” technology in Table 2. An updated version of the document is now available on gartner.com.
How to Build and Manage Data Products (G00843188) has been republished to correct the datapoint about percentage of CDAOs that have already deployed data products, in the 'How to Execute' section. An updated version of this document is now available on gartner.com.
15 January 2026
How to Transform Software Engineering Culture for the Agentic AI Era (G00842307) has been republished to add in the correct Figure 3. An updated version is now available on gartner.com.
Cybersecurity Trend: AI and Cyber Resilience Redefine the CISO’s Remit (G00840677) has been republished because it was originally published before its intended date and contained a typographical error. The corrected version is now available on Gartner.com.
Sovereign AI: Infrastructure Strategies for a Multipolar World (G00841718) has been republished. The Market Situation section was updated to revise the verbiage around Nebius and a company it partners with. The corrected version is now available on Gartner.com.
14 January 2026
Market Guide for Microsoft 365 Governance Tools (G00837071 has been republished. In Table 1 we corrected the company names for atwork and Powell. An updated version is now available on gartner.com.
Cybersecurity Trend: AI and Cyber Resilience Redefine the CISO’s Remit (G00840677) has been republished because it was originally published before its intended date and contained a typographical error. The corrected version is now available on Gartner.com.
13 January 2026
AI Score for AI Leaders (G00842332) has been republished to update Figure 1 and include a launch button for the AI Score for AI Leaders tool. The revised document is now available on gartner.com.
8 January 2026
Case Examples and Trends in Product and Service Innovation in Banking and Investment Services (G00842443) has been republished to include the Bank of Jiujiang use case example. The revised document is now available on gartner.com.
6 January 2026
Magic Quadrant for Endpoint Management Tools (G00825650) was republished on 5 January. The Honorable Mentions section was updated to correctly state the inclusion criteria that Aagon did not meet. ManageEngine’s profile was also updated to provide details on its recently released extensible framework. An updated version of the document is now available on
5 January 2026
Market Guide for Outsourced Managed Security Services (G00837548) has been republished to correct the company name Ackcent in Table 1. An updated version is now available on gartner.com.
2 January 2026
Reduce Your IAM Attack Surface Using Visibility, Observability, and Remediation (G00783431) has been republished to correct a vendor name in Figure 3, specifically BalkinID updated to BalkanID. Several other vendor names have been amended in line with our company name policy. An updated version of the document is now available on gartner.com
4 Ways Effective CAEs Stay Well-Informed and Risk-Oriented (G00843231) published prematurely. It will be available on 10 February 2026.
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