Gartner

Gartner Policies

Corrections 2009

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

24 Dec 2009
"MarketScope for Sales Force Automation in the Consumer Goods Industry" (G00173152) has been changed to update vendor information. An updated version of this document is available on gartner.com.

22 Dec 2009
"MarketScope for E-Discovery Software Product Vendors" (G00171281) has been republished to show Blaze LG as the correct name of CT Summation�s review tools. A revised version of the report is now available on gartner.com.

21 Dec 2009
"Magic Quadrant for E-Service Suites" (G00170344) was republished to change the date in the IntelliResponse section from 2008 to 2009. An updated version can now be found on gartner.com.

"Forecast: Open-Source Impact on Enterprise Software Markets, Worldwide, 2008-2013" (G00173222) has been republished to replace Figure 1-2 with the correct infrastructure data. An updated version of the document is available on gartner.com.

17 Dec 2009
In Table 2 of "The Marketing Firm Must Evolve" (G00172202), the list of data sources and analytics vendors has been revised to include Covario's Marketing Action Platform. A corrected version of the document is now available on gartner.com.

Vendor Rating Update: Dassault Systemes (G00170744) has been revised to further qualify and update analysis and opinions in the report, particularly in the What You Need to Know, Sales and Distribution, and Support and Account Management sections, as well as the ENOVIA entry in Table 2. A new version can be found on gartner.com.

15 Dec 2009
"Forecast: Application-Specific Analog ICs, Worldwide, 2008-2013" (G00172869) has been revised to correct wrongly stated revenue figures contained in the Summary on the Table of Contents tab. The revised version is now available on gartner.com.

"Re-Energized Users and Vendors in the Customer Communications Management Market" (G00171959) has been revised to correct the inception dates for HP Exstream and Pitney Bowes Business Insight in Note 1 �CCM Vendors Followed by Gartner.� An updated version of the document is available on gartner.com.

14 Dec 2009
"Forecast: Consumer Fixed Voice, Internet and Broadband Service Revenue, Worldwide, 2007-2013, 4Q09 Update" (G00173084) has been republished to correct data in Tables 1-1, 1-2 and 2-1. An updated version of the document is available on gartner.com.

11 Dec 2009
"MarketScope for Meter Data Management Products" (G00173024) has been revised to update information in the Ecologic Analytics section. A new version can be found on gartner.com.

"Predicts 20120: Business Intelligence and Performance Management" (G00173371) has been revised to alter the title to "Predicts 20120: Business Intelligence and Performance Management Matters." An updated version of the document is available on gartner.com.

10 Dec 2009
"Inquiry Analytics Wizard: IT End-User Topic and Vendor Mind Share, 3Q09" (G00172169) has been updated to correct a discrepancy between the Job Role results in this overall report and the more-detailed hardware report. We have corrected the built-in source data. An updated version of this document is now available on gartner.com.

"Dataquest Insight: Private Semiconductor Company Directory, 2009" (G00172841) has been republished to correct a statement in the Overview. We have changed "small private companies attracted over three-quarters of a billion dollars in funding over the past year." to "attracted three-quarters of a million dollars in funding over the past two years." Also, the company Emotiv has been removed from Table 2 "Venture Capital Funding for Private Semiconductor Companies, 2008-2009," and the resulting disclosed amount figure rounded down from $758 million to $756 million.

9 Dec 2009
"First 100 Days: Enterprise Information Management Initiatives" (G00172864) has been updated to include text that was inadvertently omitted from the "Vision" section of Figure 1. An updated version of this document is available on gartner.com.

"Gartner's Evaluation of IBM's BPM Strategy and BPMS Product" (G00168555) has been revised to correct Figure 2. The full moon in the upper-right quadrant of the graphic representing IBM's WDPE version 6.2 should have been a quarter moon and has been rendered accordingly. An updated version of this document is available on gartner.com.

In "Magic Quadrant for PC Configuration Life Cycle Management Tools" (G00172200), we corrected the company name for Avocent in the figure and text to Avocent/LANDesk. An updated version of this research is available on gartner.com.

3 Dec 2009
"Quantifying the Value of Software Assurance for Windows Client, 2009-2010 Update" (171947) has been republished to correct section 1.4. The updated document is now available on gartner.com.

"In "Magic Quadrant for E-Recruitment Software" (G00170663), a bullet point in the Oracle-PeopleSoft Cautions section was removed to more accurately reflect the most-current information. An updated version of this document is available on gartner.com.

"Forecast: Enterprise Ethernet Switches, Worldwide, 2007-2013, 4Q09 Update" (G00173194) has been republished to correct the numbers for 2009 in Table 1-1. An updated version of the document is available on gartner.com.

2 Dec 2009
"Magic Quadrant for Comprehensive HR BPO" (G00172244) has been republished to correct an error regarding a Convergys contract renewal. The original document stated that Convergys renewed its contract with the state of Florida. Its 2009 contract renewal was with the state of Texas. An updated version of the document is now available on gartner.com.

1 Dec 2009
"Market Trends: Software as a Service, Worldwide, 2008-2013" (G00167482) has been updated to include Plex Online among the representative ERP vendors in Table 3.

"Five Examples of Governmental Innovation" (G00172559) was revised to include U.S. Department of Treasury input on the use of teleworking techniques in oversight of the Troubled Asset Relief Fund.

"Re-Energized Users and Vendors in the Customer Communications Management Market" (G00171959) has been revised to change the reference in Note 1 from �Pitney Bowes Business Intelligence" to "Pitney Bowes Business Insight." An updated version of the document is available on gartner.com.

26 Nov 2009
"Forecast: DRAM Market Statistics, Worldwide, 2003-2013 (4Q09 Update)" (G00172998) has been updated to correct the data in Tables 6-1 to 6-4 in Chapter 6, on the Technology Forecast tab. The updated document is now available on gartner.com.

24 Nov 2009
"Magic Quadrant for Social Software in the Workplace" (G00171792) has been republished to correct Huddle's position in the Magic Quadrant from Niche to Visionary.

23 Nov 2009
"How to Evaluate Your Application Vendor's CRM Application Strategy" (G00168385) has been republished to alter the guidance in section 6, which now advises clients to rate each criterion against their priorities. We have also removed the overall rating terminology and added a further reading section. The updated document is now available on gartner.com.

"Evaluating Microsoft, Oracle and SAP CRM Application Strategy" (G00170698) has been republished to alter the guidance in section 4, which now advises clients to rate each criterion against their priorities. We have also removed the overall rating terminology and added a further reading section. The updated document is now available on gartner.com.

19 Nov 2009
"User Survey Analysis: Midsize Security Buying Behavior in Western European and BRIC Nations" (G00172743) was republished after a draft version was inadvertently published originally. An updated version of this document is now available on gartner.com.

"Contact Center Call-Recording and Quality Management Vendor Landscape, 2010" (G00171840) has been updated to revise the revenue for NICE Systems to more than $630 million, and to change the customer number for Verint to more than 1,000. An updated version of this document is available on gartner.com.

18 Nov 2009
"Magic Quadrant for Web Access Management" (G00172037), has been revised to correct a factual inaccuracy in the Cautions section of the P2 Security entry concerning P2 Security's relationship with Courion (incorrectly identified as Fischer International).

17 Nov 2009
In "Magic Quadrant for Oracle Outsourcing, North America" (G00171644), the terms "Oracle application" and "Oracle applications" were changed to "Oracle Applications" to be consistent with Oracle's product branding. An updated version of this document is now available on gartner.com

In "Are You Spending Enough on Storage Management?" (G00171508), we corrected the title of Section 3 in the Analysis to read "The Evolution and Divergence of Management Tools and Maintenance Utilities." An updated version of this research is available on gartner.com.

16 Nov 2009
A recent document, "New Storage Architectures Make SSDs More Cost-Effective" (G00168570), has been updated to correct an error in the mathematical equation in Note 2. An updated version of this document is now available on gartner.com.

13 Nov 2009
In "Cost Savings Finally Make the (European) E-Invoicing Steamroller Pick Up Speed" (G00166951), the text in sections 3 and 4 has been clarified. An updated version of this research is available on gartner.com.

12 Nov 2009
"Dataquest Insight: How BT, Qwest and IBM Tackle Cloud-Based UCaaS Service Delivery" (G00170590) has been revised to include VOSS' new logo in Figures 1 and 2. An updated version of the document is available on gartner.com.

"Contact Center Call-Recording and Quality Management Vendor Landscape, 2010" (G00171840) has been revised to correct the misspelling of "Knoah Solutions" in Section 14, and to add information on KnoahSoft's deployments in India. An updated version of this document is available on gartner.com."

"Competitive Landscape: Mobile Devices, Worldwide, 3Q09" (G00172715) has been revised to change the following sentence from �Apple grew to a 17% worldwide share, and overtook RIM in the Western European market for the first time since the introduction of the iPhone.� to �Apple grew to a 17% worldwide share, and landed in second place in the OS market share in Europe for the first time since the introduction of the iPhone.� This change reflects the fact that this is the first time Apple has been second in OS market share in Europe, but Apple has overtaken RIM before. The updated version is now available on gartner.com.

10 Nov 2009
"The IAM Services Market: Consulting and System Integration Overview" (G00171816) has been revised to remove the names of two sample customers. An updated version of the document is available on gartner.com.

A recent document, "Case Study: UTC Improves Efficiency With Financial Statement Production Solution" (G00170943), has been updated to correct an error in the introduction section regarding the number of hours devoted to low-level clerical activities. An updated version of this document is now available on gartner.com.

"Magic Quadrant for User Provisioning" (G00171056) was revised to adjust the formatting of the bullet list under Sun Microsystems' Strengths, and to move one of the bullet points from Strengths to Cautions. The updated document is now available on gartner.com.

9 Nov 2009
"Inquiry Analytics Statistics: Topic and Vendor Mind Share for IT Services, 3Q09" (G00172158) has been updated. The vendor pivot table in the updated version now includes data for 3Q09. The updated version is now available on gartner.com.

"Vehicle ICT Evolution: From the Connected Car to the Connected Driver" (G00171235) has been republished to revise the title: "Connected Consumer" was changed to "Connected Driver." The updated document is now available on gartner.com.

"The European Market for Life Policy Administration Systems Is Crowded With Vendors" (G00170338) has been republished to clarify the vendor placement in Figure 1. An updated version of the document is now available on gartner.com.

5 Nov 2009
"ARRA: Software Packages That State and Local Governments Can Use to Comply With U.S. Office of Management Budget Reporting Guidelines" (G00171832) was revised to list the full company name "Acumen Solutions" throughout the document and to clarify the percentage of the company's revenue earned in the government sector in Table 1.

"The IAM Services Market: Consulting and System Integration Overview" (G00171816) has been altered to reflect a revised global employee count for PricewaterhouseCoopers (PwC). An estimated fee range for PwC identity and access management consulting and integration services was also eliminated. The updated document is now available on gartner.com.

4 Nov 2009
"The Gartner BI, PM and IM Services Vendor Guide" (G00170597) has been republished to list Keyrus and SDG as Western European providers. They were formerly listed as French and Italian providers, respectively. An updated version of the document is now available on gartner.com.

"Magic Quadrant for Enterprise Content Management" (G00170685) has been corrected to include Systemware among the vendors listed in the section titled "Added." A revised version of the document is now available on gartner.com.

3 Nov 2009
In "Semiconductor DQ Monday Report, Issue 43" (G00172344), some facts relating to J-Devices were misplaced in text, which made it seem the information referred to Nakaya Microdevices, not the new joint venture. A revised version is now on gartner.com.

2 Nov 2009
In "Dataquest Insight: Global Hard-Disk Drive Forecast Scenarios, 2009-2013, 3Q09 Update" (G00171296), Tables 1 and 2 contained erroneous data and have been revised. An updated version of the document is now available on gartner.com.

30 Oct 2009
In "MarketScope for Business Operations Improvement Consulting Services, Worldwide" (G00171032) the number for Logica�s employee base was incorrect. Logica offers an integrated professional services approach for BOI � mostly in Western Europe � and it has a strong BOI consultant presence in Europe, which we estimate at 3,000 employees. A revised document is now available on gartner.com.

29 Oct 2009
"Dataquest Insight: Mobile PC Feature Integration Forecast" (G00171931) has been republished to revise the data in Table 5 and Table 7. The four paragraphs under the heading Blu-ray Optical Disk Drive have been revised to include updated numbers.

28 Oct 2009
"Toolkit: Managed Print Services Vendor Selection" (G00172081) has been corrected to include additional information in the Managed Print Services RFP Checklist. An updated version of the document is now available on gartner.com.

"Paradoxes and Pitfalls Abound in Approaches to Pharmaceutical Contracting and Revenue Management" (G00171900) has been republished to correct the heading text for Pitfall Three. An updated version of the document is available on gartner.com.

27 Oct 2009
"Magic Quadrant for Social Software in the Workplace" (G00171792) has been revised to incorporate a minor change to the last sentence of the Oracle paragraph. The updated document is now available on gartner.com.

26 Oct 2009
"How to Deliver Rich Media, Including Live Video, to Your Company Now" (G00171350) has been revised to incorporate two new sentences at the end of the Overview paragraph on the front page. The updated document is now available on gartner.com.

23 Oct 2009
"User Survey Analysis: The Impact of the Financial Crisis on Server-Related Spending and Plans in Midsize Enterprises" (G00170628) has been corrected. The Methodology section now correctly states the subject of the survey and number of respondents. An updated version of the document is now available on gartner.com.

22 Oct 2009
"Gartner Identity and Access Management Program Maturity Model" (G00170668) has been revised to delete an extraneous bullet in Section 3.1. An updated version of this document is available on gartner.com.

21 Oct 2009
"A Successful Outsourcing Strategy Requires a Clear View of Future Market Disruption" (G00171795) has been revised to include the "globalization" and "industrialization" labels in Figure 1. An updated version of this document is available on gartner.com.

13 Oct 2009
"Vendor Rating: Enablon" (G00170007) has been updated to clarify text defining the EH&S market segment in which Enablon is growing quickly. An updated version of this document is available on gartner.com.

12 Oct 2009
"Vendor Rating: Medgate" (G00169946) was revised to remove the second sentence under "Product/Service." An updated version of this document is available on gartner.com.

8 Oct 2009
"Forecast Analysis: Enterprise Network Services, Worldwide, 2006-2013 (3Q09 Update)" (G00170868) has been republished. In the Assumptions section, in the first bullet under the Data Network Segment Assumptions, we stated that IP VPN and Ethernet would together represent more than 95% of all WAN services, but we didn�t mention that this excludes leased lines. We have clarified this bullet and a revised version of the document is now available on gartner.com.

In "Dataquest Insight: Videoconferencing Products and Services Market Forecast, Worldwide, 2007-2013" (G00171041), Table 1 showed wholesale values for the videoconferencing market rather than retail values. This has been corrected and an updated version of the document is now available on gartner.com.

7 Oct 2009
In "Dataquest Insight: Network-Attached Storage SoC Semiconductor Market Continues to Grow Despite Economic Downturn" (G00170332), all discussions related to the consumer, home and SOHO NAS systems were removed. The figure for consumer and SOHO NAS system vendor unit market share and the table for consumer and SOHO NAS system vendor unit shipments were also removed. The revised document now focuses on SoC solutions targeted at network-attached storage. The title was also revised to more accurately reflect the updated content. A revised document is now available on gartner.com.

"Magic Quadrant for North American Mobile Retail Banking" (G00168917) has been revised to correct the spelling of Postilion in the S1 Strengths section. Additionally, the formatting has been revised to correct the bullet lists throughout the piece. The revised document is now available on gartner.com.

5 Oct 2009
The "2009 IT Service Desk Market Landscape" (G00170029) has been revised to correct the spelling of the company name LiveTime. An updated version of this document is available on gartner.com.

In "UC Vision Scenarios: Messaging" (G00171080), the "Text-to-Speech Delivery of Voice Messages to Smartphones" section header was changed to "Speech-to-Text Delivery of Voice Messages to Smartphones." An updated version of this document can now be found on gartner.com.

30 Sep 2009
In "Using Pattern-Based Strategies to Drive 'Just-Enough' Application Governance" (G00171562), the third Recommendation was revised, and the word "expectations" was changed to "exceptions." An updated version of this document is available on gartner.com.

29 Sep 2009
"Dataquest Insight: Signs of Improvement for End-User Electronics Recovery" (G00171073) was republished because a time marker in Figure 1 did not align with the related text. The figure has been revised, and an updated version of this document is now available on gartner.com.

28 Sep 2009
"Market Dynamics, Application Acceleration, Worldwide, 2009-2014" (G00171025) has been updated to change the following wording in Table 1. "Significant reduction in server shipments and growth in server shipments" has been replaced with "significant reduction in server shipments and growth in server consolidation and virtualization." An updated version of this document is available on gartner.com.

"Dataquest Insight: Selected Mobile and Consumer Electronics, Forecast Update, 3Q09" (G00171029) has been republished to correct an error in the Mini-Notebooks section. The error was in our projection of the size of the semiconductor market for mini-notebook PCs in 2013. It now reads: "The total semiconductor market for mini-notebook PCs will reach $4.9 billion in 2013, up from $897.5 million in 2008." The revised report is now on gartner.com.

25 Sep 2009
"Magic Quadrant for Application Delivery Controllers" (G00169963) has been republished to correct the spelling of a vendor name (ActivNetworks) in the "Dropped" field. The document is now available on gartner.com.

"Magic Quadrant for Managed File Transfer" (G00170848) has been revised to correct the spelling of the company name Savvis. An updated version of this document is available on gartner.com.

23 Sep 2009
"MarketScope for Local Government CRM Products" (G00170379) has been revised to correct the hyperlink for BMC in the sidebar. The updated version is now available on gartner.com.

"Economy Impacts U.S. Consumers' Vehicle ICT Preferences" (G00168558) has been revised to add data regarding customer preferences for in-vehicle TV to Figure 2. The updated version is now available on gartner.com.

22 Sep 2009
"Magic Quadrant for Managed File Transfer" (G00170848) has been revised to adjust the placement of Visionaries vendor name labels. No vendor positions were changed. An updated version of this document is available on gartner.com.

21 Sep 2009
In "MarketScope for Storage Services, North America, 2009" (G00169882), changes were made to the Brocade Communications Systems section, to more accurately reflect geographic support capabilities. The updated version is now available on gartner.com.

18 Sep 2009
"Magic Quadrant for Power Generation Enterprise Asset Management Software" (GG00170293) has been revised to clarify that Mainsaver has a good rate of new sales and continued sales to its customer base. The updated version is now available on gartner.com.

Who's Who in Application Platforms for Cloud Computing: The Cloud Specialists (G00170954) was republished to update inaccuracies in the Relational Networks (LongJump) and Heroku sections. LongJump supports a "shared everything" model of multitenancy rather than just a "shared processing" model. Heroku had more than 34,000 applications running on its platform, not 4,000. An updated version can now be found on gartner.com.

"Toolkit: My Hype Cycle, 2009" (G00170497) has been revised to clarify the download instructions in the first paragraph of the "Directions for Use" on gartner.com.

Who's Who in Application Platforms for Cloud Computing: The Enterprise Generalists (G00170223) was republished due to inaccuracies in the IBM and Tibco sections. The name of IBM�s CloudBurst offering is WebSphere CloudBurst Appliance, not CloudBurst Appliance. Tibco had $644.5 million in revenue in 2008. An updated version can now be found on gartner.com.

17 Sep 2009
"ExcellerateHRO Drops Utility Platform for Comprehensive HR BPO" (G00170229) has been updated to correct the publication date of a Magic Quadrant. "Magic Quadrant for Comprehensive HR BPO" (G00162336) was originally published in November 2008, not January 2009. It was updated in January 2009 to correct the weighting of geographic strategy shown in Table 2 from "no rating" to "high."

"Hype Cycle for Context-Aware Computing, 2009" (G00168774) has been republished to correct the reference to Software AG in the sample vendor list of the Business Process Management Suites section. An updated version of the document is available on gartner.com.

16 Sep 2009
"Case Study: Aviva Counts on SaaS and Web 2.0 Principles for Internal Communication and Collaboration" (G00170168) has been updated to clarify information in the Results section regarding Aviva�s SharePoint installation. An updated version of this document is available on gartner.com.

"The 2009 IT Service Desk Landscape" (G00170029) has been revised to correct the location of Matrix42, which is located in Germany, not Poland. An updated version of this document is available on gartner.com.�

11 Sep 2009
"IT Intensity: An Overview for Banking and Investment Services" (G00167423) has been republished to correct the formula in "The Math Bit" section, as well as the example of the formula in Note 1. In addition, two instances of "ratio" were changed to "combination" for clarity.

"The Real-Time Store Monitoring Platform" (G00169921) has been republished to revise the title of the document and of Figure 1. In both cases, the word "Program" was changed to "Platform."

"2008 Polling Results Show That Data Center Network Managers Are Increasingly Being Tasked With Meeting Application Performance Goals" (G00166949) was republished to fix a line in Figure 3 where text had been cut off. An updated version can now be found on Gartner.com.

9 Sep 2009
"Forecast: Mobile Devices, Worldwide, 2003-2013 (3Q09 Update)" (G00169351) has been republished in order to resolve a titling issue. The new title, "Forecast: Mobile Devices, Worldwide, 2003-2013 (2Q09 Update)," brings the document into line with a recent change in titling conventions for Gartner's quarterly Forecast updates. An updated version of the document is now available on gartner.com.

8 Sep 2009
"Ohio Department of Health Gets Benefits Beyond Windows Vista" (G00168685) was republished to correct an inconsistency in the Results section: In the paragraph preceding Table 1, the number of images that must be maintained was changed from 39 to six. An updated version of the document is now available on gartner.com.

4 Sep 2009
"Magic Quadrant for Information Access Technology" (G00169927) has been republished to include a mention that at time of publishing EMC announced that it has signed a definitive agreement to acquire Kazeon. The updated document is available on gartner.com.

"Software AG's Move to Acquire IDS Scheer Advances Its Strategic BPM Objectives" (G00170571) was republished to correct the spelling of IDS Scheer in several places. An updated version of the document is now available on gartner.com.

3 Sep 2009
"MarketScope for Storage Services, North America, 2009" (G00169882) has been republished because the final sentence of the Unisys vendor product/service analysis has been deleted to more accurately reflect vendor revenue.

In "IT Spending and Staffing Report, 2009" (G00164940), Figure 32 was revised to correct the Voice Network and Data Network figures for 2008. An updated version of the document is now available on gartner.com.

1 Sep 2009
"Magic Quadrant for Operational Risk Management Software for Financial Services" (G00170009) has been republished to correct the "as of" date on the Magic Quadrant graphic to reflect the date the document was published. The revised version can now be found on gartner.com.

In "A Reference Architecture for Collaborative Enterprise Business Process Improvement Technologies" (G00169319), we have updated Figure 2 to show the current iteration of the chart. An updated version of this research is available on gartner.com.

31 Aug 2009
In "Survey Update: The Value of SOA" (G00166447), the "Currently Using" portion of Figure 1 has been corrected. An updated version of this research is available on gartner.com.

"Case Study: Florida County Plugs Criminal Warrant Information Gaps" (G00170127) has been updated to correct the name of the Active Warrant Alert Calendaring System to Active Warrant Alert Calendar System. Also, the number of counties in Florida had been revised from 72 to 67. An updated version of the document can be found on gartner.com

"Context-Aware Computing: The Rich Presence Perspective" (G00170190) has been corrected to include Alcatel-Lucent, which was inadvertently omitted from the Vendor Competition paragraph. An updated version of this document is available on gartner.com.

28 Aug 2009
"Market Share: Semiconductor Interface Intellectual Property, Worldwide, 2008" (G00167199) has been republished to correct the forecast growth and market share data in Tables 3-1, 3-3 and 3-5 in Chapter 3. An updated version of this document can be found on gartner.com.

"Vendor Rating: CAS" (G00169920) has been republished to correct the location of the company's headquarters. The revised version can now be found on gartner.com.

26 Aug 2009
"Define Operating-Level Agreements to Enhance Performance When Outsourcing" (G00163282) has been revised to include the correct graphic for Figure 2. An updated version of the document is available on gartner.com.

24 Aug 2009
"A Mid-Atlantic Health Plan Organization Creates and Maintains Viable BCM Plans Through Automation" (G00169771) has been republished to correct the product name ResilienceONE, and to replace the final two paragraphs in the Results section with new text. A corrected version of the document is available on gartner.com.

21 Aug 2009
"Choices for Contingency-Plan Support of a Nortel Environment in the U.S." (G00167727) has been republished to revise two entries in Table 1 relating to Black Box Network Services. "Nortel specializations" has been revised to include "SMB specialization" and "number of Nortel technical certifications" has been revised from 300 to 816. An updated version of the document is now available on gartner.com.

"Make Telework a Feature in Your BCM Program" (G00170000) has been republished to change an incorrect reference to "business community management" to "business continuity management." An updated version of the document is available on gartner.com.

19 Aug 2009
"Competitive Landscape: Mobile Devices, Worldwide, 2Q09" (G00170365) has been republished to correct the first key finding on page 1. The number of stock units shed in 2Q09 was 14.2 million, not 13.9 million as originally stated.

"Case Study: GE Rail Services Uses BI to Stay on the Right Track" (G00169242) was republished to update the Teradata logo and remove "Division of NCR," which it is no longer part of, from Figure 1. An updated version of this document can now be found on gartner.com.

17 Aug 2009
"Consumer Remote Deposit Capture Increases Fraud Risk" (G00163296) has been republished to correct the Solution and Known Users columns for the Checkfree/Fiserv entry in Table 2. An updated version of the document is now available on gartner.com.

"Market Share: Consumer and SOHO Network-Attached Storage, Worldwide, 2008" (G00167916) was republished to revise D-Link's numbers, which affected all the numbers in the tables in Chapter 1 through Chapter 3. A revised version of this document is now on gartner.com.

In "Social Trends Are Influencing the Adoption of Mobile and Web Technology" (G00169899), the title was slightly updated to better reflect the content of the research. An updated version of this document is available on gartner.com.

"Using Tokenization to Reduce PCI Compliance Requirements" (G00169939) has been republished to correct the presentation of Merchant Link. A corrected version of the document is now available on gartner.com.

14 Aug 2009
"Dataquest Insight: How to Improve Lead Quality" (G00169681) has been changed to cite findings of a more recent Marketing Sherpa B2B Marketing Benchmark Survey. An updated version of the document is now available on gartner.com.

13 Aug 2009
"Vendor Focus for Microsoft: Enterprise Applications, Collaboration and Search" (G00169823) has been updated to correct a Microsoft product name in the summary, to correct an analyst's name in the Microsoft Unified Communications section, and, in the same section, to clarify some text in the second paragraph.

"Vendor Rating: Microsoft" (G00166708) has been updated to correct a product name (Office Communications Server) in the Microsoft's Enterprise Applications, Collaboration and Consumer Search section. An updated version of this document is available on gartner.com.

"Competitive Landscape: Mobile Devices, Worldwide, 2Q09" (G00170365) has been republished to correct the final sentence in section 2.6.1, which mistakenly said that Apple registered shipment growth of 51% in 2Q09. The sentence now reads "Overall sales of 5.4 million units in 2Q09 equate to 509% growth on 2Q08."

"Dataquest Alert: IT Spending by Industries to Decline 6.6% in 2009 With a Slow Growth Recovery Anticipated in 2010" (G00170241) has been updated, with a revised summary and a revised Figure 1. The updated version is now available on gartner.com.

In "Hype Cycle for Business Continuity Management, 2009" (G00169503), we have corrected the reference to 21st Century Communications to reflect Twenty First Century Communications. An updated version of this research is available on Gartner.com.

11 Aug 2009
"User Survey Analysis: Software Overall Base Budget, Worldwide, 2009-2010" (G00169279) has been updated, with corrected graphs showing software budget expectations and software spending trends. The updated version is now available on gartner.com.

7 Aug 2009
"Using Tokenization to Reduce PCI Compliance Requirements" (G00169939) has been republished to correct the presentation of QBS, which is "Quality Business Solutions." A corrected version of the document is now available on gartner.com.

"Magic Quadrant for Corporate Telephony" (G00169708) has been republished to correct an error in the Cautions section of vendor 3Com. A bullet stating that the vendor was no longer investing in contact centers and relying solely on partners for a complete solution has been removed. An updated version of the document is now available on gartner.com.

6 Aug 2009
"Choices for Contingency-Plan Support of a Nortel Environment in the U.S." (G00167727) has been republished to revise entries relating to "Blackbox", now shown as "Black Box Network Services," in Table 1. Total revenue for FY07 is now shown as $1.016 billion, from $1016 billion and total revenue for FY08 is $1.017 billion, from $1017 billion. An updated version of the document is now available on gartner.com.

4 Aug 2009
"Dataquest Insight: Outsourcing Forecast Assumptions, Worldwide, 2000-2013, 2Q09 Update" (G00169760) has been republished to correct the data in Figure 6 and Figure 7. A revised version of this document is now on gartner.com.

The formatting of "MarketScope for Wireless LAN Intrusion Prevention Systems" (G00169482) was adjusted to eliminate orphan text in the layout of the PDF version. An updated version of the document is now available on gartner.com.

3 Aug 2009
"Vendor Rating: Yahoo" (G00167986) has been republished to remove a statement about Yahoo's pursuit of mobile application platforms. The revised version can now be found on gartner.com.

31 Jul 2009
"Hype Cycle for Utility Industry IT and Business Processes, 2009" (G00169495) has been revised to correct the name of a SunGard product to SunGard Availability Services. An updated version of this document is available on gartner.com.

"Magic Quadrant for Web Conferencing" (G00169297) has been revised to qualify why iLinc saw its revenue decline, as mentioned in the first bullet in the Cautions section. An updated version of the document is now available on gartner.com.

"Hype Cycle for Governance, Risk and Compliance Technologies, 2009" (G00168610) was republished to correct the vendor presentation from SunGard Data Systems to SunGard Availability Services in the "Crisis/Incident Management" section.

"Four Ways in Which Enterprises are Using Twitter" (G00165947) has been republished to change "Continental flight 1549" to "US Airways flight 1549" in the second paragraph of the Analysis section. An updated version of the document is now available on gartner.com.

30 Jul 2009
"Competitive Landscape: Servers, Worldwide, 2009" (G00168537) has been revised to correct Figure 3 (Vendor Positioning in Market Downturn). Some of the vendors� positions were displayed erroneously. The updated version of this report is now available on gartner.com.

"The New Hype Cycle Y-Axis Measure: Expectations" (G00169391) has been republished to eliminate defects that obscured Figures 7 and 9. An updated version is now available on gartner.com.

29 Jul 2009
In "Hype Cycle for Business Continuity Management, 2009" (G00169503), we have changed the references to SunGard to SunGard Availability. An updated version of this research is available on gartner.com.

28 Jul 2009
"Hype Cycle for Education, 2009" (G00168224) was republished to correct the presentation of vendor name Twenty First Century Communications in the "Emergency Notification/Mass Notification Software" section.

27 Jul 2009
"Hype Cycle for Printing Markets and Management, 2009" (G00168794) has been revised to show the correct name of CodeZ QR. An updated version of the document is now available on gartner.com.

"Hype Cycle for Automotive Demand Chain and Supply Chain technologies, 2009" (G00169487) was republished to replace Figure 1 — the Hype Cycle chart. The figure from a related report was inadvertently used. The corrected version is now available on gartner.com.

"Hype Cycle for Governance, Risk and Compliance Technologies, 2009" (G00168610) was republished to correct the vendor presentation from Silver Creek Software to Silver Creek Systems in the profile of "Master Data Governance Tools.".

"Dataquest Insight: Mobile Payment, 2007-2012" (G00167197) has been republished to change the Asia/Pacific and Japan data for 2010 in Table 3, "Number of Mobile Payment Users by Region." An updated version of the document is now available on gartner.com.

24 Jul 2009
"How to Determine Your PeopleSoft Next Steps" (G00165568) was republished to increase the clarity and precision of the document, especially the "What You Need to Know" section. An updated version can now be found on gartner.com.

22 Jul 2009
"Meeting the Challenge: The 2009 CIO Agenda" (G00165047) has been republished to correct an error in the figure on page 24. An updated version of this document is now available on gartner.com.

20 Jul 2009
"Semiconductor DQ Monday Report, Issue 28" (G00169810) has been republished to correct the 1Gb DDR3 devices that were incorrectly listed as DDR2 devices in Table 1 of the DRAM Spot Market Pricing article. A revised version of this document is now on gartner.com.

17 Jul 2009
The NAND Flash section in the 'Memory Market Pricing, June 2009' article in the "Semiconductor DQ Monday Report, Issue 26" (G00169553) was republished to correct the die size of Intel's and Micron's 34 nm 32Gb NAND part. A revised version of this document is now on gartner.com.

14 Jul 2009
"Too Many Enterprises Are in Denial About Carbon Management" (G00165292) was republished to correct the first two figures in the Total column of Table 2. An updated version of the document is now available on gartner.com.

13 Jul 2009
In "Product Review of SAP Tax and Revenue Management Solution" (G00158611), the first sentence of Note 1 was revised to clarify that the taxpayer records were not solely related to personal income. An updated version of the document is available on gartner.com.

"Market Overview of Application Testing-Service Providers" (G00162674) was republished to change the website listed for NIIT from the parent website to www.niit-tech.com. An updated version of the document is now available on gartner.com.

10 Jul 2009
"Case Study: Euroclear Institutes an Effective IT Risk Reporting Framework" (G00167463) has been revised to amend information about Euroclear in the first paragraph of the section titled "The Challenge." An updated version of the document is available on gartner.com.

In "How to Determine Your PeopleSoft Next Steps" (G00165568), we have made two minor changes to clarify our position re: PeopleSoft competitors. The updated version is now available on gartner.com.

9 Jul 2009
"Market Share: ERP Software, Asia/Pacific and Japan, 2008" (G00169174) has been republished to correct the presentation of the company name "Korea Hinet." An updated version of the document is now available on gartner.com.

In "User Feedback About NetWeaver Process Integration: Focus on Enhancement Package 1" (G00168196), we have added a phrase further explaining when middleware products add more value (see Recommendations and the last paragraph of the research), and also added a URL for SAP in Note 1. The updated document is now available on gartner.com.

"Toolkit: Creating IT Cost-Efficiency Benchmarks for the Public Sector" (G00165526) has been revised to correct some government figures in the Excel tool. An updated version of this document is available on gartner.com.

"Magic Quadrant for WAN Optimization Controllers, 2009" (G00165875) has been updated to revise the second "Cautions" bullet in the Juniper Networks section. An updated version of this document is available on gartner.com.

8 Jul 2009
"Case Study: Cisco Creates a Social Learning Community" (G00168028) has been republished to remove the list of vendors and products listed after Table 1 in the "Approach" section. Also in this section, an extra bullet detailing a virtual classroom service has been added to the list of features included in Cisco's social community site. An updated version of the document is now available on gartner.com.

7 Jul 2009
"Market Share: Enterprise Ethernet Switches, Worldwide, 1Q09" (G00169119) has been republished to correct an error with the 4Q08 revenue share figures in Table 4-3. An updated version of this document is now available on gartner.com.

In "A Master Vocabulary for Ensuring Consistency Across Information Management Disciplines" (G00165576), Figures 2 and 3 were repositioned to improve readability of the document's appendix. An updated version of the document is available on gartner.com.

6 Jul 2009
"IBM Probes Market for 3-D Virtual Meetings With Sametime 3-D" (G00169478) has been revised to correct the description of Sametime 3-D. The offering is not a service; IBM does not control the server and offer Sametime 3-D as part of a services agreement; rather, IBM installs the application on the client's server and the services perform the installation and configuration.

2 Jul 2009
In "Open RESTful APIs Are Big Business" (G00168340), Figure 2 was corrected to reflect the correct arrow and Integrator box. An updated version of this research is available on gartner.com.

1 Jul 2009
"MarketScope for Video Telepresence Systems" (G00168717) has been republished to adjust the gridlines in Figure 1 (no changes were made to the ratings). An updated version of this document is now available on gartner.com.

30 Jun 2009
Table 1 in "Retail CRM Vendor Landscape and Capabilities" (G00168202) has been corrected to reflect sample customers for all 21 vendors included in the analysis. An updated version of this document is now available on gartner.com.

29 Jun 2009
"Market Share: TV Unit Production Share by Brand, Worldwide, 2007-2008" (G00169387) has been republished to correct an error with the plasma TV unit numbers for LG and Panasonic in Tables 4-1 and 4-3. Some of these numbers had been transposed. An updated version of this document is now available on gartner.com.

26 Jun 2009
"U.K. Government Issues Efficiency Recommendations, but There Are a Few Loose Ends" (G00167863) has been revised to remove sentences that were repeated in successive paragraphs and to fix a typographical error in the title. A corrected version of the document is now on gartner.com.

"Case Study: Pfizer Takes a Two-Pronged Approach to Content Management" (G00163873) has been updated. There are minor changes throughout, and the final paragraphs of both the Results and Lessons Learned sections have been recast to more accurately reflect Pfizer's current situation. An updated version of this document is available on gartner.com.

25 Jun 2009
"Forecast: Network-Attached Storage, Worldwide, 2009-2013" (G00168010) was republished to correct a formula error in Table 1-2 and Table 3-5. A revised version of this document is now on gartner.com.

"Versatile Authentication Servers and Services" (G00168676) was republished to fix Figures 1 and 2. Symbols in those figures did not appear correctly online. An updated version can now be found on gartner.com.

"Magic Quadrant for Content-Aware Data Loss Protection" (G00168012) has been revised to change the title and graphic caption to "Magic Quadrant for Content-Aware Data Loss Prevention" and to remove information regarding the Content Blades product from RSA, The Security Division of EMC.

24 Jun 2009
In "Magic Quadrant for Storage Resource Management and SAN Management Software" (G00168258), two sentences referring to vendor NetApp were updated:

In the Vendors Dropped section, the reference to Onaro's product being "incorporated into the SAN Navigation Suite," as part of Onaro's acquisition by NatApp, was deleted.

In the Visionaries section, the name of NetApp's product was corrected from "Storage Navigator" to "SANscreen."

An updated version of this document is available on gartner.com.

23 Jun 2009
"Magic Quadrant for Data Quality Tools" (G00167657) has been republished to add Talend to the list of other vendors at the start of the report. A corrected version of the document is now available on gartner.com.

17 Jun 2009
"Survey of North American Asset Managers: Algorithmic and DMA Trading" (G00168260) has been revised to remove "2008" from the title. An updated version of this research appears on gartner.com.

"Using the Top Four BPMS Usage Scenarios to Evaluate a Vendor's BPMS Strategy" (G00168084) has been revised to correct the labels in Figure 1. An updated version of this document is available on gartner.com.

15 Jun 2009
"Forecast: Mobile Services, Latin America, 2004-2013" (G00168344) has been updated to revise data in the following tables: 1-4 (columns 2005 to 2013), 1-5 (columns 2005 to 2013), 1-12 (columns 2004 to 2006) and 1-13 (columns 2004 to 2006). Figure 1-2 has also been revised to change revenue data. An updated version of this document is available on gartner.com.

11 Jun 2009
"Publishers Turn to Content Management Solutions to Power New Digital Strategies" (G00163774) has been updated to correct the spelling of Vizrt in Section 4.0. An updated version of this document is available on gartner.com.

In "Critical Capabilities for Best-of-Breed E-Procurement Vendor" (G00167401), the rating for Verian Technologies in Table 3 was corrected to read "Good." An updated version of this research is now available on gartner.com.

10 Jun 2009
"Market Share: IT Operations Management Software, Worldwide, 2008" (G00168615) was republished to fix incorrect attributing of revenues within the IT Service Desk and Help Desk subsegment in Table 1-1 and Table 2-1. A revised version of this document is now on gartner.com.

"Vendor Rating: Salesforce.com" (G00168372) has been revised to correct an error in the rating for Support/Account Management. The rating was inadvertently published as Strong Negative when it is, in fact, Promising. A revised version of this document is available on gartner.com.

"Best Practices for Identifying High-Value Content in an Enterprise Information Management Initiative" (G00167621) has been republished to correct Figure 1, which had been incomplete. A corrected version of the document is now available on gartner.com.

9 Jun 2009
New Identity Federation Moves Should Help Increase Adoption (G00168836) originally referred to the Liberty Interoperable SAML 2.0 testing event as the third testing event the Liberty Alliance has conducted. It is in fact the third full-matrix Liberty Alliance interoperability testing event. The updated document is now available on gartner.com.

In "Critical Capabilities for Best-of-Breed E-Procurement Vendor" (G00167401), the second column heading in Table 1 was corrected to read "Overall." An updated version of this research is available on gartner.com

In "Application Maturity Assessment Results: Trends Through March 2009" (G00167503), we have corrected the Figure 3 chart legend to reflect the correct dates. An updated version of this research is available on gartner.com.

5 Jun 2009
"Market Share: Silicon Wafers, Worldwide, 2008" (G00168578) has been revised to correct errors in the data contained in Table 5-22. An updated version of this document is available on gartner.com.

"Market Share: Storage Management Software Market, Worldwide, 2008" (G00168653) has been republished to revise the product mapping of Symantec in Chapter 5. An updated version of the document is now available on gartner.com.

"Magic Quadrant for Desktop Outsourcing, Western Europe" (G00167717) has been updated to clarify a bullet list regarding the six key themes influencing changes in the desktop outsourcing market. An updated version of this document is available on gartner.com.

"Market Share: Storage Management Software Market, Worldwide, 2008" (G00168653) has been republished to revise the product mapping of Symantec in Chapter 5. An updated version of the document is now available on gartner.com.

4 Jun 2009
"Vendor Rating: IBM" (G00167132) has been republished to reflect the IBM acquisition of PwC Consulting, not PriceWaterhouseCoopers. A revised version of this document can now be found on gartner.com.

"Market Share: Operating System Software, Worldwide, 2008" (G00168487) has been updated. IBM's revenue data was incorrect in the original version. An updated version of the document is now available on gartner.com.

3 Jun 2009
"Vendor Focus for Cisco: Strategy Moves to a Five-Pronged Approach" (G00166703), the video section of the note contained inaccuracies about where Cisco�s digital signage/enterprise TV solutions came from. They did not come from Pure Digital Technologies as the original text suggested. This inaccuracy has been fixed and an updated version of the document can be found on gartner.com.

"The Gartner CRM Vendor Guide, 2009" (G00167766) as been revised to correct a vendor name in Section 8.6 (The TAS Group), and to add a vendor in Section 5.4 (richrelevance). An updated version of this document is available on gartner.com.

2 Jun 2009
"Magic Quadrant for Security Information and Event Management" (G00167782) has been revised to correct the spelling of nFX Log One and Cinxi in the netForensics section. An updated version of the document is available on gartner.com.

"Market Share: Operating System Software, Worldwide, 2008" (G00168487) has been updated. The regional split and the 2008 revenue data in Chapters 1 and 2 have been updated to reflect our most-current view of the market. An updated version of the document is now available on gartner.com.

1 Jun 2009
"Magic Quadrant for Financial Services Commodity Trading and Risk Management Platforms" (G00166246) was republished to change Encompass Energy Solutions to EnCompass Technologies throughout. An updated version of the document is now available on gartner.com.

"Magic Quadrant for Energy Trading and Risk Management Platforms" (G00166103) was republished to change Encompass Energy Solutions to EnCompass Technologies throughout. An updated version of the document is now available on gartner.com.

29 May 2009
"2009 Agenda for Applications: Cut Costs While Growing the Business" (G00165783) has been revised to correct missing text lines from Figure 5. In addition, several recently published cross-referenced research notes were added. An updated version of this document is available on gartner.com.

"The Gartner CRM Vendor Guide, 2009" (G00167766) has been revised to accommodate the addition of several vendors to various categories (Sections 9.1, 14.2 and 18.2). An updated version of this document is available on gartner.com.

"Market Share: Flash Cards, USB Flash Drives and Solid-State Drives, Worldwide, 2008" (G00167992) has been republished to revise the revenue of the top five vendors, where mentioned in the text, from 77% to 75%. Tables 1 and 2 have been updated to reflect changes in A-data's revenue, market share and ranking. The second paragraph following Table 2 has been adjusted so that A-data is no longer listed alongside Transcend as a leading vendor of flash cards and USB flash drives. An updated version of the document is now available on gartner.com.

28 May 2009
"Magic Quadrant for Endpoint Protection Platforms" (G00166218) has been updated to clarify a Cautions statement under Check Point Software Technologies. An updated version of this document is available on gartner.com.

27 May 2009
"Market Share: Semiconductor Foundry, Worldwide, 2008" (G00167687) was republished to correct 2008 revenue numbers in Tables 3-6 through 3-11 and Figures 3-6 through 3-11. A revised version of this document is now on gartner.com.

22 May 2009
"Magic Quadrant for CRM Service Providers, North America" (G00167553) was republished to correct the year for estimated revenue in the Quantitative Criteria section. A revised version of this document is now on gartner.com.

21 May 2009
"Market Share: Project and Portfolio Management Software, Worldwide, 2008" (G00168383) has been updated to correct Figure 1. Market Shares for Oracle and Agresso were incorrectly presented in Figure 1. The document has been updated to reflect the correct vendor shares for 2008.

20 May 2009
"Capability Assessment Tool for 'Players Know the Score: Communicating IT Value Through Benchmarking'" (G00166030) has been updated to correct the URL to the diagnostic tool. A corrected version of the document is now available on gartner.com.

19 May 2009
"Magic Quadrant for Desktop Outsourcing, Western Europe" (G00167717) has been updated to clarify text in the Fujitsu and IBM "Cautions" sections. A corrected version of the document is now available on gartner.com.

"Magic Quadrant for Help Desk Outsourcing, Western Europe" (G00167699) has been republished to revise the wording of the second caution for CSC. An updated version of the document is now available on gartner.com.

In "Case Study: Tetra Pak's Focus on Advancing the Strategic Role of Information Wins 2009 Gartner BI Excellence Award" (G00167038), a bullet point under the Building the Business Case section was updated to reflect a product renaming following the acquisition of Cartesis by BusinessObjects. An updated version of this research is available on gartner.com.

"VoiceCon 2009 UCC Trends: IBM and Microsoft Emerge to Threaten Communications Titans" (G00167836) has been republished to update a reference to Nortel's bankruptcy protection. A corrected version of the document, with an added note referring to this, is now available on gartner.com.

"MarketScope for E-Mail Systems" (G00167560) has been republished to make consistent the rating for Yahoo Zimbra in Figure 1 with the "positive" ranking in the body text. A revised version of the document with a new Figure 1 is now available on gartner.com.

18 May 2009
"Market Share: Application Infrastructure and Middleware Software, Asia/Pacific and Japan, 2008" (G00168014) has been republished. In the original document, the exchange rate applied to the dollar revenue of AmberPoint and Lombardi was incorrect, and therefore their revenue in euros and yen was incorrect. An updated version of the document is now available on gartner.com.

"MarketScope for E-Mail Systems” (G00167560) has been republished with a new Figure 1 containing the relevant MarketScope data, which was erroneously left out of the first published version. A version of the document which includes the missing figure is now available on gartner.com.

15 May 2009
"Market Share: Business IP Telephones, Worldwide, 2008" (G00168071) has been updated to remove the "Vendor Highlights" text shown in the "Highlights" section of this document, which was included in error. An updated version of this document is available on gartner.com

14 May 2009
"Market Share: Wired Communications ASSPs, Worldwide, 2008" (G00167929) was republished to correct the 2008 revenue growth rate for Mellanox Technologies. A revised version of this document is now on gartner.com.

"Who's Who in Cloud-Computing/SaaS Integration, Volume 1" (G00167032) was republished to clarify the Pervasive section. Pervasive does not "claim" to have more than 30 cloud-computing/SaaS providers leveraging its integration solutions as we originally stated, it has more than 30. We also added another instance of when clients should consider Pervasive for their needs. An updated version of this note can now be found on gartner.com.

11 May 2009
The "Freescale Sharpens Its Focus on Industrial Market" article in Semiconductor DQ Monday Report, Issue 18 (G00168102) was republished to correct the name of Reza Kazerounian. A revised version of this document is now on gartner.com.

8 May 2009
"The Gartner IT Services Provider Guide for Transformational Initiatives" (G00166365) has been republished to correct a coding error in Figure 3. The correction concerns PricewaterhouseCoopers, which has capabilities in re-engineering of IT and in re-engineering talent acquisition for new IT capabilities. Prior to the correction, the figure did not attribute these capabilities to PricewaterhouseCoopers. A revised version of this document is now available on gartner.com.

"The Gartner Oracle and SAP Consulting and System Integration Service Provider Guide" (G00165996) was republished to correct an omission in Table 2. Business & Decision was added to Table 2. A revised version of this document is now on gartner.com.

"Case Study: The State of Delaware Learns That Organizational Change Management Is the Linchpin to Project Success" (G00154274) has been republished to make some minor wording changes. An updated version of this document is available on gartner.com.

7 May 2009
"The Demands on PLM Software in the Apparel, Footwear and Accessories Industries Expand" (G00167406) has been republished to correct an error in the key to Figure 1. An updated version of the document is now on gartner.com.

"Merger of FJA and COR: The New 500-Pound Gorilla in the German Life Insurance Software Market" (G00166619) has been revised to correct in Table 1 the number of customers FJA and COR have in Liechtenstein. An updated version of this document is available on gartner.com.

"Market Overview: IT Services Providers, Malaysia, 2008" (G00161754) has been revised to remove columns that showed ESPs' revenues and market shares from the four tables. An updated version of this document is available on gartner.com.

"Outsourcing E-Mail Archiving: 2Q09 Update" (G00166711) has been republished to correct the spelling of the name of vendor Proofpoint. An updated version of the document is now available on gartner.com

6 May 2009
"Vendor Update: Sales Applications for Health Insurers" (G00166413) has been republished to correct a Pegasystems sales product name in Table 1. A corrected version of the document is now available on gartner.com.

5 May 2009
"Data Center Conference Survey: Vendors and Virtualization Management" (G00165500) was republished to change the source lines dates of the three graphics to reflect the date the information was collected and analyzed. A corrected version of this document can now be found on gartner.com.

27 April 2009
"Toward a National Cybersecurity Strategy" (G00167598) has been revised to correct one sentence about a national cybersecurity strategy's similarity to a hurricane preparedness strategy. An updated version of this document is available on gartner.com.

24 April 2009
"Quarterly Statistics: Server Shipments, Worldwide, 1Q09 (Preliminary Statistics)" (G00167640) was republished because of an error in this sentence: This resulted in HP's unit share decreasing 0.5% from 1Q08 to 30.6% in 1Q09. The corrected sentence reads as follows: This resulted in HP's unit share increasing 0.5% from 1Q08 to 30.6% in 1Q09. A revised version of this document is now available on gartner.com.

23 April 2009
"The IAM Market: Is There Still Room at the Bazaar?" (G00167296) was republished to correct a reference to versatile authentication server (VAS). Originally, the acronym was incorrectly defined as "value-added service" in the Analysis portion of Section 1.0. A subsequent reference to in-the-cloud authentication service (ITCAS) was changed to managed authentication service (MAS). The corrected version is now available on gartner.com.

"Competitive Landscape: Business Process Outsourcing, India" (G00166116) was republished because several Indian vendors restated their earnings following publication. We also corrected the presentation of Tata Consultancy Services. An updated version can now be found on gartner.com

22 April 2009
"Vendor Rating: Global Crossing" (G00162985) was republished to fix the percentage of revenue that Global Crossing receives based on new clients from 50% to 30%. An updated version of this document can now be found on gartner.com.

17 April 2009
"Critical Capabilities for IT Governance, Risk and Compliance Management, 2009" (G00166258) has been updated to correct a row heading title in Figure 2. An updated version of this document is available on gartner.com.

"Integrated Workplace Management Systems Vendor Guide, 2009" (G00166737) was revised to correct a vendor's name (AMTdirect) and URL (www.amtdirect.com).. The updated document is now available on gartner.com.

In "Taxonomy and Definitions for the Multienterprise/B2B Infrastructure Market" (G00166095) we moved vendor Remedi Electronic Commerce from the list of IaaS Vendors (Note 3) to the list of B2B Project Outsourcing Vendor (Note 4). An updated version of this document is available on gartner.com.

"MarketScope for Enterprise Broad-Portfolio Authentication Vendors" (G00165788) was corrected to remove a misleading hyphen in the introductory text. The intended meaning was that some vendors not included in the MarketScope have offerings that are suitable for single use cases, not for single enterprises.

16 April 2009
"SAP: Benchmarking to improve business performance: Observations from a benchmarking group" (G00165839) has been removed from gartner.com because it lacked the context provided in the larger report from which it was excerpted. Please see "Players Know the Score: Communicating IT Value Through Benchmarking" for the full report.

15 April 2009
Magic Quadrant for Software Change and Configuration Management for Distributed Platforms (G00166752) was republished to remove the last caution bullet from the Perforce section. Upon review, we discovered that the consulting team had substantial experience (years) as a partner and the only change was that Perforce had acquired the team and was now directly paying salaries and promoting the capability. An updated version can now be found on gartner.com.

14 April 2009
"The War on Phishing Is Far From Over" (G00166605) has been revised to clarify the first bullet point under Phishing Trends and Statistics. The 4.26% of those who definitely or thought they received phishing e-mails in 2008 equals an estimated 5-million-plus adults. An updated version of this document is available on gartner.com.

13 April 2009
"Forecast: PC Installed Base, Worldwide, 2004-2012, April 2009 Update" (G00167090) has been republished to correct the reported rankings and installed base values in Table 3-1 for the 10 largest and smallest country/market total and professional installed bases. The figures and rankings for the 10 largest and smallest home installed bases remain unchanged. An updated version is available on gartner.com.

10 April 2009
�Reduce Cost and Risk: Conduct a Benchmark Before Signing a BPO Deal� (G00164678) has been corrected. In the section beginning "Provides a measure for continuous improvement claims," a statement has been corrected to say "continuous improvement claims cannot be measured." The corrected version is now available on gartner.com.

"Micro Internet Devices: Slow Ramp, Then Success" (G00164140) has been updated. The title has been changed to "Mobile Internet Devices: Slow Ramp, Then Success" and a sentence in the first bullet item in Section 7.0 was changed to: "The metered data plans are frustrating for consumers because they have no reasonable means of knowing how much data is being transmitted to them from a given Web application." The updated version is now on gartner.com.

8 April 2009
"Toolkit: Vendor Evaluation Model Scorecard for IT Services Provider Selection" (G00153336) was republished to correct some formula errors in the tab labeled �Score Summary.� A revised version of this document is now on gartner.com

"Cost Optimization: Business-IT Alignment Style Drives IT Management Priorities" (G00166198) was republished because the background colors were incorrectly rendered in the .pdf version for Figures 3, 4, 5, 6 and 8. The corrected version is now available on gartner.com.

"IT Services: One of the Highest Opportunities for Savings Given It's One of the Largest Sources of IT Spending" (G00164604) has been republished to correct the positioning of the 2012 data labels in Figure 1. An updated version is available on gartner.com.

In "Alternative Delivery and Acquisition Models for IT Services: CIO Challenges With These New Bundles" (G00165499), a column heading in Figure 3 was changed from "Business Benefits" to "Business Challenges," and a column heading in Figure 4 was changed from "Business Benefits" to "Business Risks Impact." The corrected version is now available on gartner.com.

7 April 2009
"Q&A: What if IBM Acquires Sun? A Scenario and How it May Impact the Market and Users"(G00167055) was republished to correct the IBM share in NetApp revenue from 7% to "in the 5% range." The corrected version is now available on gartner.com.

"Magic Quadrant for Energy Trading and Risk Management Platforms" (G00166103) was republished to ensure that vendor comment text and product names (immediately preceding the Strengths and Cautions bullets) appeared in the interactive version on gartner.com.

"Magic Quadrant for Financial Services Commodity Trading and Risk Management Platforms" (G00166246) was republished to ensure that vendor comment text and product names (immediately preceding the Strengths and Cautions bullets) appeared in the interactive version on gartner.com.

"Magic Quadrant for Software Change and Configuration Management for Distributed Platforms" (G00166752) was republished to clarify which point on the Magic Quadrant graphic designated Aldon and which point belonged to Borland. The lines connecting the vendors' names to their plots have been marked more clearly, and no positioning was changed. An updated version can now be found on gartner.com.

6 April 2009
In "Optimize Desktop Outsourcing Costs by Correctly Using Nine Deal Complexities" (G00165950), the price range in Table 1 and the aspect bullets beneath the remaining tables have been revised. An updated version of this document is available on gartner.com.

"Vendor Rating: Dell" (G001164679) has been republished to change the Financial rating to "positive" and to remove the references to Gartner's "quantitative model" and new methodology for evaluating a vendor's financial health from the Financial section. Gartner does use a quantitative model as input to our financial analysis; however, in this case we had weighted it too heavily and failed to include an explanation of the model and the new methodology in the document. We will provide an explanation of Gartner�s approach to financial analysis in the near future. Please note that Dell�s overall rating of "Positive" remains unchanged. The revised document is now on gartner.com.

In "PC Power Management Tools Market Update, 2009" (G00165897), Section 2.1. for vendor 1E, we corrected the NightWatchman information, and corrected Table 1 to show Windows 2000 for Avocent. An updated version of this research is available on gartner.com.

"Dataquest Insight: Cellular Baseband Semiconductors Vendor Analysis, 2009: (G00166593) has been updated to improve the readability of the cells in Table 1. In addition, the contents of the following cells was changed: The "Qualcomm/Nokia WCDMA/HSxPA" cell was changed from blank to "New;" the "TI/LG WCDMA/HSxPA" cell was changed from "Lost" to blank; the "Infineon/Samsung WCDMA/HSxPA" cell was changed from "New" to "Existing." An updated version of this document is available on gartner.com.

3 April 2009
"User Survey Analysis: 'Smart' Channel Strategies Are Vital for Technology Providers' Success in Russia" (G00166131) has been revised to change the title on Figure 7 to clarify that the figure data refers to surveyed respondents' sales revenue by vertical market. The revised document is now on gartner.com.

"Toolkit: EA Foundation for Enterprise Information Architecture" (G00163639) has been revised to remove some editing remarks from the PowerPoint attachment. An updated version of this document is available on gartner.com.

"Ethernet Service: A Serious Enterprise Network Option in Asia/Pacific and Japan" (G00165731) has been republished to rephrase the second bullet point in the Recommendations section. The updated version reads, �Enterprises should be aware that the choice of international Ethernet service providers in the region is limited to a few Asian carriers. Most global players are not yet ready to compete, focusing on Ethernet over MPLS.� An updated version is now on gartner.com.

1 April 2009
"Four Technologies That Midsize Businesses Should Consider in 2009� (G00165744) has been revised to provide an explanation of why vendors mentioned were selected, to modify the vendor descriptions and ensure compliance with Gartner�s external review policy. An updated version of the document is now available on gartner.com.

"Market Statistics: History, Market Share and Forecast, HDDs, Worldwide, 2003-2012" (158303) has been revised to correct the drive size in Table 5-19. "Average MB/Drive� was corrected to read "Average GB/Drive.� The revised document is now on gartner.com.

"Industry Depth Is Crucial When Selecting a PLM Vendor" (G00165742) has been republished to restate Siemens' rating as a provider of product life cycle management (PLM). Figure 1 has been revised to show Siemens has Gartner's highest rating as a provider of PLM value to high-tech manufacturers. An updated version of the document is now available on gartner.com.

31 March 2009
"Getronics Workspace Alliance Must Lower Risk to Grow Globally" (G00166968) has been republished to correct a statement about an acquisition involving CompuCom in the U.S. The revised version can now be found on gartner.com.

"Cool Vendors in IT Operations, 2009" (165550) has been republished to correct the spelling of vendor name DynaCenter, as well as amend text to more accurately reflect the vendor's business relationships with BMC and CA. The updated version of this report is now available on gartner.com

30 March 2009
Magic Quadrant for Software Change and Configuration Management for Distributed Platforms (G00166752) has been republished to change the �CollabNet� plot on the Magic Quadrant graphic to �Subversion.� We also updated the respective CollabNet vendor comments, strengths and cautions section with Subversion to clarify that Subversion is an independent open-source community founded by CollabNet. An updated version is now available on gartner.com.

Cost Optimization: Re-evaluating Your PC Hardware Replacement Strategies (G00166285) was republished to fix Section 4.0. 512K has been changed to 512MB. A revised version of the document can now be found on gartner.com.

27 March 2009
"Dataquest Insight: Totvs and the Brazilian SMB ERP Landscape" (G00166202) has been republished to restate Totvs' ERP software market share. Totvs' 2007 ERP software market share has been changed from 43% to 44%. Revenue for 2007 has been changed to R$734 (R$489.5 million from Totvs, R$244.5 million from Datasul). An updated version of the document is now available on gartner.com.

"Asset and Liability Management Practices and Vendor Market Scan" (G00165599) has been updated to name the correct 3i Infotech product in Table 1. An updated version of this document is available on gartner.com.

In "The 'Pretty Good' PMO at Maturity Level 3" (G00165210), all references to "program management office" have been changed to "PMO." An updated version of the document is now available on gartner.com.

26 March 2009
"Cool Vendors in Storage Technology and Systems, 2009" (G00165287) has been republished to correct the definition of the acronym AFP. AFP is now correctly defined as "Apple Filing Protocol." An updated version of the document is now available on gartner.com.

25 March 2009
In "Magic Quadrant for Business Process Management Suites" (G00164485), we changed the title of the Magic Quadrant figure from "Magic Quadrant for Business Process Management Suites" to "Market Analysis for BPMS Usage Scenarios." In addition, we changed the wording slightly to the third caution in the Global 360 section and changed the phrase "Sourcecode (K2)'s product unit strategy" to "Sourcecode (K2)'s product packaging strategy" in the second strength bullet in the K2 section. An updated version of this document is available on gartner.com.

24 March 2009
"Forecast: Electronic Equipment Production and Semiconductor Consumption by Application, Worldwide, 2004-2013" (G00166203) was republished to correct the electronic equipment production forecast. The "industrial" category was incorrectly stated because system factory average selling prices were not updated after the solar data was removed. Factory ASPs for the "other consumer" categories also were not updated and have been revised. Thus, the tables in the "consumer," "industrial" and "total electronic equipment consumption" categories were revised. The semiconductor consumption forecasts were not affected. A revised version of this document is now on gartner.com.

"Cool Vendors in Application Development, 2009" (G00165322) has been republished to correct names of two vendors, Eli Lilly and Deutche Bank. The corrected version is now available on gartner.com.

"Taxonomy and Definitions for the Multienterprise/B2B Infrastructure Market" (G00166095) has been updated to correct the spelling of vendor Wesupply in Note 3 and Note 4. An updated version of this document is available on gartner.com.

"The Role of Evaluated Receipt Settlement in EIPP� (G00162634) has been revised to correct an incorrect term used in the first key finding. Evaluated receipt settlement (ERS) � not electronic invoice presentment and payment (EIPP) � eliminates the receipt and processing of supplier invoices. An updated version of this document is available on gartner.com.

23 March 2009
"Electronic Invoice Presentment and Payment Vendor Landscape" (G00166042) has been republished to revise information about Fundtech in Table 1. An updated version of the document is now available on gartner.com.

"2009 Update: What Organizations Are Spending on IT Security" (G00166013) has been republished to correct a reference in Figure 1 to "Spam Filtering." An updated version of the document is now available on gartner.com.

�Vendor Rating: CSC� (G00164361) has been republished to add Table 1. A corrected version of the document is now available on gartner.com.

20 March 2009
�Market Share: Mobile Devices by Region and Country, 4Q08 and 2008� (G00166409) has been republished because the Market Analysis chapter erroneously featured the write up for Latin America twice, while that for North America was missing. An updated version of the document is now available on g.com.

"Cool Vendors in Emerging Technologies, 2009" (G00165359) was republished to correct the number of Rabbits sold by Violet.

19 March 2009
"SWOT: Accenture, IT Outsourcing, Worldwide" (G00166117) has been republished to revise the definition of RIM to be remote infrastructure management. An updated version is now on gartner.com.

17 March 2009
"Cool Vendors in Data Management and Integration, 2009" (G00165365) has been corrected to acknowledge that Greenplum announced native MapReduce capabilities on the same day as Aster Data Systems. An updated version of the document is now available on garnter.com

"Cool Vendors in Solar Energy, 2009" (G00165281) has been updated to change "Tioga" to "Tioga Energy", throughout. An updated version of this document is available on gartner.com.

16 March 2009
"Understanding the Criteria, Use and Evaluation Scenarios for the 2009 SOA Governance Technologies Magic Quadrant" (G00164785) was republished to remove WSO2 from the Vendors Evaluated for This Magic Quadrant section. WSO2 is not being evaluated in the SOA governance technologies Magic Quadrant.

"SWOT: Nokia, Consumer Internet Services, Worldwide" (G00164514) has been republished to clarify the third threat that Nokia faces (pages 4 and 8). An updated version is now available on gartner.com.

6 March 2009
"Customer Insights: Inquiry Statistics and Wizard for Software, 4Q08" (G00165911) has been republished. Due to a production error, the pivot tables in the original version did not work properly. A corrected version of the document is now available on gartner.com

4 March 2009
"Case Study: Developing IT Vendor Management at Weyerhaeuser" (G00164447) has been updated to correctly attribute the sources for Tables 1 and 2 to Weyerhaeuser. An updated version of this document is available on gartner.com

"Magic Quadrant for Midrange and High-End NAS Solutions" (G00165105) has been republished to restore "KB," which had been inadvertently dropped from the sentence "Isilon's product design is not optimized for storage efficiency with many small-file I/Os (under 128KB)." An updated version of this document is available on gartner.com.

"Dataquest Insight: How to Craft the Perfect Elevator Pitch" (G00163867) has been republished with the title "Marketing Essentials: How to Craft the Perfect Elevator Pitch" in order to clearly identify the content type. An updated version of this document is available on gartner.com.

3 March 2009
"How to Get Started With an Enterprise Mobile Retail Financial Services Approach" (G00163056) has been republished to remove information about S1's mobile banking solution. An updated version of this document is available on gartner.com.

2 March 2009
"DRAM Supply and Demand, Worldwide, 1Q08-4Q10 (1Q09 Update)" (G00165924) has been revised to change the Digital Cellular Handset entries in Tables 16-2 to 16-10 from "2G," "2.5G" and "3G" to "Basic," "Enhanced" and "Smartphone" respectively. No data has been changed. An updated version of this document is available on gartner.com.

27 February 2009
"HP to Cut Pay, Not Jobs, for Long" (G00165871) has been republished to clarify HP's overall IT market position. A revised version can now be found on gartner.com

"BearingPoint Should Maintain Service Despite Chapter 11 Filing" (G00165781) has been revised to remove the last sentence in the Recommendations because it was incorrect. Changes to contracts signed during the restructuring do not need to be reviewed by the bankruptcy court. An updated version of this document is available on gartner.com.

25 February 2009
"SWOT: Ufida" (G00156098) has been updated. The title has been changed to "SWOT: Ufida, China" and the summary has been slightly altered to better reflect the locality of the vendor. The corrected version is now available on gartner.com.

24 February 2009
"MarketScope for Ajax Technology and RIA Platforms" (G00164266) was republished to clarify some product names in the Oracle section of the MarketScope. A revised version can now be found on gartner.com.

"Magic Quadrant for Static Application Security Testing" (G00164100) has been revised to clarify licensing policies for two vendors. Changes were made in the cautions field for Coverity, and in the strengths and cautions fields for Veracode. A corrected version of the document is now available on gartner.com.

In "Magic Quadrant for Business Process Management Suites" (G00164485), we revised the paragraph on PNMsoft to more-accurately reflect the vendor's status in the market. An updated version of this document is available on gartner.com.

"Market Share: Contact Centers, Worldwide, 2007" (G00159356) has been republished to specifically state that, where relevant, the document refers to the wider area of Asia/Pacific and Japan, and not just Asia/Pacific. An updated version of this document is available on gartner.com.

"Forecast: Contact Centers, Worldwide, 2003-2012" (G00160382) has been republished to specifically state that, where relevant, the document refers to the wider area of Asia/Pacific and Japan, and not just Asia/Pacific. An updated version of this document is available on gartner.com.

23 February 2009
In "IT Spending and Staffing Report, 2009" (G00164940), Table 1 was updated to show that government enterprises participating in our study reported average operating expenses of $1,710,794,853 in 2007. Table 2 was updated to show that transform-the-business spending in the construction and engineering industry accounted for 12% of all spending in 2008. A superfluous sentence pertaining to IT spending on voice was also deleted from the document. An updated version of the document is now available on gartner.com.

In "Case Study: Grants.gov Is a Step Toward Streamlining Grants in the U.S. Federal Government" (G00164861), Figure 1 was updated to reflect the correct spelling of Adobe LiveCycle." An updated version of this document is available on gartner.com.

"BI Becomes Ingrained in Insurance Operations" (G00165066) has been republished to correct the caption for Figure 7 to "Use of Common BI Tools Among Insurers." A corrected version of the document is now available on gartner.com

20 February 2009
In "Dataquest Insight: Asia/Pacific Blade Servers, Today and Tomorrow, 2008-2013, 2Q08 Update" (G00162779), the revenue share percentages were incorrect in Table 3. The percentages have been corrected. An updated version of the document is now available on gartner.com.

"Cost-Benefit Analysis of DBMS Migrations" (G00149036) has been updated to change the link "Preparing for an Open-Source Software DBMS World" mentioned in the Cost and Risk Issues, and Recommended Reading sections to "The Growing Maturity of Open-Source Database Management Systems." A revised version of the document is now available on gartner.com.

In "Magic Quadrant for Business Process Management Suites" (G00164485), we corrected the spelling of Centrasite to "CentraSite." An updated version of this document is available on gartner.com.

In "Predicts 2009: Platforms and Integration Middleware Move Into the Cloud" (G00164557), Section 2.0, the acronym information as a service (IaaS) was corrected to integration as a service (IaaS). An updated version of this research is available on gartner.com.

18 February 2009
In "Key Issues for Multienterprise B2B Integration, 2009" (G00165369), three vendors were added to the section entitled Examples of Vendors Covered in the Multienterprise B2B Integration Topic. An updated version of this research is available on gartner.com.

17 February 2009
In "Gartner's Leading Locations for Offshore Services in EMEA for 2009" (G00164228), the category names in Figure 1 of the EMEA Summary section were updated to reflect other reports in this series. An updated version of this research is available on gartner.com.

"Gartner's 10 Leading Locations for Offshore Services in Asia/Pacific for 2009" (G00164865) has been republished to correct the ratings data in Figure 1. An updated version of this document is available on gartner.com.

13 February 2009
"Erratum text: "Survival Tips for PPM Leaders in 2009" (165006) has been republished to delete the incorrect Bottom Line section. An updated version is available on gartner.com.

"MarketScope for Packaged Mobile Application Platforms" (G00164980) has been republished to include the following revisions in the AirClic section of the document: Telcel was improperly labeled "Telcel Mexico"; AirClic's additional venture funding was received in 2007, not 2008; and organizations that "require a high degree of workflow customization" were added to those that should consider AirClic. An updated version of this document is available on gartner.com.

12 February 2009
"Magic Quadrant for Web Fraud Detection" (G00164722) has been updated to correct and eliminate the cautions that Guardian Analytics is not yet proved in full transactional analysis and only proved in the analysis of user logins. An updated version of this document is available on gartner.com.

"User Survey Analysis: Storage Management Software Usage Driven by Virtualization, Deduplication and Replication, September 2008," (G00161745), was republished to revise three data points on the notes pages of Slides 10, 15 and 16 so they match data shown in corresponding figures. Also, Figure 19 was replaced because it mistakenly duplicated Slide 20. The corrected version of this report is now available on gartner.com.

In "Save Money Now With Hosted and 'Cloud' Infrastructure" (G00164914), Table 1 incorrectly showed an unnecessary column titled "Scenario." We have republished the document to remove this column. The updated version of the document can be found on gartner.com.

"Market Share: Enterprise Telephony Equipment, Asia/Pacific and Japan, 2007" (G00159467)", formerly "Market Share: Enterprise Telephony Equipment, Asia/Pacific, 2007," has been renamed and republished to make it clear that this document covers Japan as well as the countries of the Asia/Pacific region as defined by Gartner. References to "Asia/Pacific" in the body of the document have also been corrected to "Asia/Pacific and Japan," where necessary. No statistical changes have been made. An updated version of this document is available on gartner.com.

"Forecast: Enterprise Telephony Equipment, Asia/Pacific and Japan, 2003-2012" (G00161186) formerly " Forecast: Enterprise Telephony Equipment, Asia/Pacific, 2003-2012," has been renamed and republished to make it clear that this document covers Japan as well as the countries of the Asia/Pacific region as defined by Gartner. References to "Asia/Pacific" in the body of the document have also been corrected to "Asia/Pacific and Japan," where necessary. No statistical changes have been made. An updated version of this document is available on gartner.com.

5 February 2009
"Forecast: Mobile E-Mail Services, Worldwide, 2H08" (G00162006) has been republished to specifically state that the document refers to the wider area of Asia/Pacific and Japan, and not just Asia/Pacific. An updated version of this document is available on gartner.com.

"Magic Quadrant for Business Intelligence Platforms" (G00163529) has been republished so as to re-label "SAP" as "SAP (Business Objects)" on the Magic Quadrant graphic. In addition, we have provided some extra text in the Vendors Added section so as to explain why Infor and Lawson fell just outside our inclusion criteria, while in the Vendor Cautions section for Board International, we have specified that the company uses Windows Presentation Foundation for its interface. An updated version of this document is now available on gartner.com.

"Cost Optimization: Three ITIL Processes Can Play an Important Role" (G00164548) has been republished correct to an erroneous Figure 3, "Decision Framework for Problem-Management-Related Cost Optimization." An updated version of the document is now available on gartner.com.

2 February 2009
"User Survey Analysis: Asia/Pacific Organizations Are Still in Early Adoption Stage for Deduplication, Replication and Virtualization Technologies" (G00164840) has been republished to correct an error in the summary. An updated version of this document is available on gartner.com

30 January 2009
"Dataquest Insight: Estimating How the Current Recession Will Affect Wafer Demand" (G00164857) has been republished to resolve a problem with some of the figures in the downloadable PDF version of the document. In Figures 3, 4 and 5, the shaded areas lost their transparency, displaying instead as a solid color and thus obscuring the information behind them. This problem has been resolved and an updated version of the document is now available on gartner.com.

29 January 2009
"Forecast: Enterprise Network Services, Asia/Pacific and Japan, 2006-2012" (G00159229) has been republished to specifically state that the tables in Chapter 1 refer to the wider area of Asia/Pacific and Japan, and not just Asia/Pacific. An updated version of this document is available on gartner.com.

"How to Determine Whether You Can Afford More Infrastructure Risk" (G00163163) has been republished to clarify which tiers of service may need the correlative management capability discussed. An updated version of the document is available on gartner.com.

"Market Overview: Consulting and SI Service Providers, Asia/Pacific, 2008" (G00162354) has been republished to correct the computation basis for Figure 1 and Figure 2 and to add Wipro and Ericsson to Table 2. An updated version of the document is now available on gartner.com.

"Market Overview: IT Outsourcing Service Providers, Asia/Pacific, 2008" (G00162240) has been republished to correct the computation basis for Figure 1 and Figure 2 and to add Wipro to Table 3. An updated version of the document is now available on gartner.com.

28 January 2009
"Magic Quadrant for Comprehensive HR BPO" (G00162336), was republished to correct the weighting of geographic strategy shown in Table 2 from "no rating" to "high." The corrected version of this document is available on gartner.com.

In "U.S. 3G Networks Deliver Less Than Expected" (G00162434), the sentence "On CDMA EV-DO networks, ensure that your terminals support the latest revision, usually Revision B in the U.S." (in the Recommendations section) was revised to read, "On CDMA EV-DO networks, ensure that your terminals support the latest revision, which is usually Revision A in the U.S., but may be Revision B on other networks." An updated version of this document is available on gartner.com.

In "Vendor Guide: Supply Chain Planning Market, Europe, 2H08" (G00162864), Section 15.0 on JDA has been corrected to show that JDA has approximately 163 presales and implementation/support consultants. An updated version of this research is available on gartner.com.

27 January 2009
"Dataquest Insight: Telecom Service Provider Revenue and Demand Performance, Asia/Pacific and Japan, 2007" (G00158067) has been republished to specifically state that the document refers to the wider area of Asia/Pacific and Japan, and not just Asia/Pacific. An updated version of this document is available on gartner.com.

"Service Provider Revenue and Demand Performance, Asia/Pacific and Japan Developed Markets, 1H08" (G00161959) has been republished to specifically state that the document refers to the wider area of Asia/Pacific and Japan, and not just Asia/Pacific. An updated version of this document is available on gartner.com.

"Forecast: Electronic Equipment Production and Semiconductor Consumption by Application, Worldwide, 2003-2012" (G00164682) has been republished to remove Tables 4-50 and 4-51, which contained incorrect data on smart cards. An updated version of this document is now available on gartner.com. We will be publishing a new quarterly forecast in 1Q09, which will include reassessed smart card data.

26 January 2009
"Dataquest Insight: Vendor Analysis for Global Positioning Semiconductors" (G00160512) has been republished to insert the acronym GPS in the title. The new title is "Dataquest Insight: Vendor Analysis for GPS Semiconductors." An updated version of the document is now available on gartner.com.

"Market Share: Business IP Telephones, Asia/Pacific and Japan, 2007" (G00159088) has been republished to specifically state that the document refers to the wider region of Asia/Pacific and Japan, and not just Asia/Pacific. An updated version of this document is available on gartner.com.

"Forecast: Business IP Telephones, Asia/Pacific and Japan, 2003-2012" (G00160665) has been republished to specifically state that the document refers to the wider region of Asia/Pacific and Japan, and not just Asia/Pacific. An updated version of this document is available on gartner.com.

"Freeze on Pending Regulations Unlikely to Delay ICD-10" (G00165045) has been revised to correct a typographical error on the likely effective date of a new deadline for ICD-10 implementation. The corrected version of this document is available on gartner.com.

22 January 2009
"User Survey Analysis: Deployment of Linux Servers in the U.S., Germany, the U.K., Brazil, China and India, October 2008" (163664), has been revised to remove a recommendation to provide a more-balanced view. The revised document is now available on gartner.com.

20 January 2009
"User Survey Analysis: Remote Worker Communications Applications and Services, Worldwide, 2008" (G00162676). As first published, Figure 12 contained the wrong information in its bottom right-hand pie chart. This error has now been corrected and an updated version of this document is available on gartner.com.

"User Survey Analysis: Enterprise WAN Services, Worldwide, 2H08" (G00164059) has been revised to make a clarification to the chart at the bottom of slide 9. The category "Asia/Pacific Transitioning From" has been changed to "Asia/Pacific and Japan Transitioning From." The category "Asia/Pacific Transitioning To" has been changed to "Asia/Pacific and Japan Transitioning To." An updated version of this document is available on gartner.com.

16 January 2009
"Dataquest Insight: ERP Software Market Share Analysis, Worldwide, 2007" (G00160102) has been updated. The 2007 market value of the enterprise asset management (EAM) segment was misstated in the text of the original version. The corrected version, now available on gartner.com, shows that the market value of the EAM segment in 2007 was $1.2 billion.

In "Choosing the Appropriate Database Management System Platform for SAP" (G00164093)the Cost Suitability for Production Scale section has been updated, and the Cost section has been revised to reflect SAP's current uplift cost. An updated version of this research is available on gartner.com.

"SWOT: IBM Servers, Worldwide" (G00162304) has been revised to correct the statement in the Notes section of Slide 3 regarding IBM's position in the reduced instruction set computer (RISC)/Itanium Unix server market in terms of revenue. The text has been revised to match the data in the slide, as follows: "IBM took the lead in RISC/Itanium Unix server revenue worldwide, with a 33.7% share, based on 2007 data." An updated version of this document is available on gartner.com.

13 January 2009
"IT Operations Management Framework 2.0 Applied to IT Management Challenges" (G00160691) has been revised to correct Figures 9 and 11. An updated version of this document is available on gartner.com.

In "Market Share: Enterprise Ethernet Switches, Worldwide, 3Q08" (G00164236) the data for Alcatel-Lucent shown in Chapters 1, 2, 3 and 6, and the summary have been revised. An updated version of this research is available on gartner.com.

9 January 2009
"Prevent Oracle Technology License Compliance Issues" (G00155027) has been revised to remove CA from the list of vendors supplying tools that access the Automatic Workload Repository without the user's knowledge. An updated version of this document is available on gartner.com.

In "Fujitsu Continues Quest for Increased North American Presence With Structural Reorganization and Renewed Focus" (G00162887) has been revised. Table 1 now shows that Fujitsu's goal is to have a 60-40 ratio between sales revenue from Japan and sales revenue from the rest of the world in 2010. An updated version of this document is available on gartner.com.

8 January 2009
"Dataquest Insight: Virtualization Market Size Driven by Cost Reduction, Resource Utilization and Management Advantages" (G00163646) has been updated. Corrections were necessary because the company name "VKernel" was misspelled as "VKernal."

"U.S. Integrated Delivery System IT Budget and Staffing Survey, 2008" (G00163868) has been revised to correct an error in Section 1.2. The range in the text now reads "$200 million to $499 million" to match the data in Figure 1. An updated version of this research is available on gartner.com.

5 January 2009
The "x86 Virtualization Platform Providers: Patch Management Solution Overviews" (G00158107), document has been revised to correct Table 1 to reflect that VMware's Update Manager does have scanning options for offline virtual machines. An updated version of this research is available on gartner.com.