Insight For Your Industry


Digitally capable insurers get a leg up on the competition

Implementation of the Affordable Care Act is creating increased competition for health insurers, while profound digital disruptions affect all providers, from personal to P&C.

To rise to the challenge, insurance CIOs must create centers of IT excellence to develop these digital competencies and operational efficiencies.

Insight for your industry

How Gartner Can Help

Gartner research provides Insurance leaders with actionable insights on technologies and practices they need to change the way their organizations operate, such as:

  • Digital insurance strategy
  • Digital transformation
  • IT initiatives
  • Internet of Things
  • Mobile applications
  • Legacy modernization
  • Cloud computing
  • Outsourcing
  • Claims transformation
  • Risk management


By 2020, smart personalization engines used to recognize customer intent will enable digital businesses to increase their profits by up to 15%.

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