Hype Cycles 2013

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The 2013 Gartner Hype Cycle Special Report evaluates the maturity of over 2,000 technologies and trends in 102 areas. New Hype Cycles this year feature content and social analytics, embedded software and systems, consumer market research, open banking, banking operations innovation, and ICT in Africa.

VP and Gartner Fellow Jackie Fenn discusses several of the new Hype Cycles.

  • Technology and Applications
  • Information and IT Services
  • Industries
  • Innovation Insights

Business Innovation and Emerging Trends

Hype Cycle for Embedded Software and Systems, 2013

1 August 2013

Embedded software is a vital component of modern electronic systems. We chart the progress of embedded operating systems, tools, software, hardware, programming standards and design techniques. Eventually, the Internet of Things will transform the embedded software and systems industry.

Hype Cycle for Emerging Technologies, 2013

9 August 2013

This Hype Cycle brings together the most significant technologies from across Gartner's research areas. It provides insight into emerging technologies that have broad, cross-industry relevance, and are transformational and high-impact in potential.

Hype Cycle for Human-Computer Interaction, 2013

24 July 2013

Wearable user interfaces are all the hype in 2013, sparking a heated debate about social mores and issues of privacy. To win the debate, proponent CIOs must offer benefits to users which outweigh perceived risks and that would likely necessitate solutions that interface with multiple human senses.

Hype Cycle for Internet of Things, 2013

31 July 2013

The Internet of Things has the potential to transform industries and the way we live. This Hype Cycle helps enterprises assess the levels of risk, maturity and hype that are associated with a transformative early-stage trend.

Hype Cycle for Operational Technology, 2013

31 July 2013

The rise in emerging technologies that reflect the convergence and integration of OTs with IT is significant, but many critical technologies are at least two to 10 years from mainstream enterprise adoption. This research shows that it will be a protracted and complex path.

Hype Cycle for Semiconductors and Electronics Technologies, 2013

30 July 2013

We chart the development of technologies such as transistor and logic devices, chip manufacturing processes, displays, energy sources and design techniques. Eventually, nanotechnologies based on conducting, semiconducting and DNA molecules, will transform the semiconductor and electronics industry.

Hype Cycle for Strategic Business Capabilities, 2013

31 July 2013

Every few years, technology enables another new general business competency, which can be a source of multiyear competitive advantage or a strategic weapon to disrupt industries. Senior executives and CIOs can prepare their strategy and timing for these emerging capabilities using this research.

Application Design and Development

Hype Cycle for Application Architecture, 2013

31 July 2013

Understanding the evolution of application architectural styles and design practices is critical to the successful delivery of new and emerging approaches to applications. These include service orientation, Web-oriented architectures, cloud computing, mobile computing and event-driven systems.

Hype Cycle for Application Development, 2013

25 July 2013

Application development organizations continue to face rapid changes. Cloud and mobile will change the type of applications developed, while the need for business agility will change how they are developed.

Hype Cycle for Application Infrastructure, 2013

31 July 2013

Application infrastructure remains an innovative, yet evolutionary, set of technologies. The broad adoption of many components is consistent with the market's maturity. Nevertheless, innovation continues, driven by the Nexus of Forces.

Hype Cycle for Application Security, 2013

25 July 2013

The surface of attacks targeting applications and data has expanded from Web into mobile and cloud systems. Rapid adoption of detection and protection concepts and technologies is critical for all enterprises.

Hype Cycle for In-Memory Computing Technology, 2013

29 July 2013

In-memory computing technologies are moving fast toward becoming mainstream, driven by rapid hardware evolution, maturing software, cloud deployment models, the proliferation of innovative use cases and software packages embedding these technologies.

Hype Cycle for Web Computing, 2013

31 July 2013

Modern Web techniques, tools and technologies are critical success factors for delivering compelling user experience via websites, portal sites and mobile apps. Staying abreast of innovations in the Web is vital.


Hype Cycle for Analytic Applications, 2013

31 July 2013

Analytical capability is increasingly packaged as a solution to address specific business issues, rather than created with generic business intelligence tools. This Hype Cycle shows the maturity, adoption rates and benefits of various analytic applications.

Hype Cycle for Business Intelligence and Analytics, 2013

31 July 2013

This Hype Cycle will help business intelligence and analytics leaders prioritize their investments in the emerging technologies that will make their BI and analytics initiatives more precise, transparent and decisive.

Hype Cycle for Business Process Management, 2013

31 July 2013

This year's Hype Cycle illuminates the current transitional status of BPM technologies, methodologies and concepts, and also signals a new wave of innovation to come.

Hype Cycle for Consumer Market Research, 2013

26 July 2013

The Nexus of Forces is changing consumer behavior, which has presented market researchers with new opportunities and challenges. Gartner's Hype Cycle for Consumer Market Research helps technology and service providers keep pace with changes in current research methods for consumer markets.

Hype Cycle for Content and Social Analytics, 2013

23 July 2013

The surge of interest in big data and socially generated content has resulted in a commensurate increase in attention on tools to help analyze this potentially useful information. This new Hype Cycle highlights technologies for the exciting content and social analytics market.

Hype Cycle for CRM Customer Service and Support, 2013

23 July 2013

The disruptive impact of mobile and social is causing IT and customer service leaders to rely on analytics to assess customer experiences. This Hype Cycle will help IT leaders and line-of-business executives to understand the technologies being used to address the latest trends in CRM and CSS.

Hype Cycle for CRM Marketing Applications, 2013

31 July 2013

Marketing applications and technologies vary greatly in maturity and user adoption. Gartner's Hype Cycle can help you determine investment priorities, address drivers and inhibitors, understand benefits, and build a road map for integrated marketing management.

Hype Cycle for CRM Sales, 2013

14 August 2013

Technologies from the Nexus of Forces, such as mobility, social, cloud and big data (through analytics), dominate as key technology trends in the 2013 iteration of this Hype Cycle.

Hype Cycle for Digital Marketing, 2013

23 July 2013

Digital marketers are revolutionizing the entire marketing discipline given advances in technology, access to information and customer access to each other. Gartner's Hype Cycle for Digital Marketing enables you to keep up with current and emerging technologies.

Hype Cycle for E-Commerce, 2013

31 July 2013

Enterprises use e-commerce as a key way to drive revenue growth. This Hype Cycle helps enterprises evaluate the suitability of various e-commerce technology capabilities hyped in the market and understand their maturity and business value.

Hype Cycle for ERP, 2013

31 July 2013

The Nexus of Forces is changing ERP technologies and adoption. Organizations should use this Hype Cycle to identify how these technologies can help to gain greater value, innovation, and user-centricity from their ERP investments.

Hype Cycle for Human Capital Management Software, 2013

31 July 2013

The Hype Cycle for human capital management software helps organizations with their human capital management technology investments by providing insight into the maturity of key applications and technologies.

Hype Cycle for Multienterprise Solutions, 2013

28 August 2013

E-commerce and supply chain specialists, integration managers, application architects and other IT business leaders supporting multienterprise business process and connectivity can use this research to understand the multienterprise solutions market.

Hype Cycle for Performance Management, 2013

31 July 2013

Performance management comprises solutions across many functions, domains and software markets that help monitor and increasingly control business performance. This Hype Cycle analyzes the maturity and adoption of various performance management disciplines and applications.

Hype Cycle for Procurement, 2013

31 July 2013

Procurement and IT leaders can use this Hype Cycle to understand the maturity, benefit ratings and viability of the various technologies available to help procurement and sourcing use organizations' money wisely.

Hype Cycle for Social Software, 2013

30 July 2013

Many enterprises are in their second or third generation of social software initiative, but there is significant hype about the many new technologies. As social software implementations mature, enterprises must strive to increase engagement and take advantage of social innovations.

Hype Cycle for Supply Chain Execution, 2013

31 July 2013

Supply chain and IT leaders can transform logistics by building business processes that span traditional application domains using this Hype Cycle to understand the maturity and viability of various supply chain execution technologies.


Hype Cycle for Communications Service Provider Infrastructure, 2013

29 July 2013

Communications service providers need to keep costs down and protect existing revenue, while securing future revenue through innovations. Their technology portfolios are being adjusted to offer tangible end-user benefits in terms of bandwidth, mobility, rich content and near-ubiquitous broadband.

Hype Cycle for Communications Service Provider Operations, 2013

25 July 2013

This Hype Cycle will help CSPs' CIOs and CTOs assess technologies that enable them to manage costs and raise revenue by streamlining back offices, improving customer relations, supporting new business models and offering digital services.

Hype Cycle for Consumer Services and Mobile Applications, 2013

31 July 2013

Consumer services and applications are at the forefront of the Gartner Nexus of Forces as they deal with its key components such as mobile, social, Internet and cloud. Both technology providers and end users should use this Hype Cycle to understand trends and opportunities in this vibrant market.

Hype Cycle for Contact Center Infrastructure, 2013

26 August 2013

Prioritizing contact center solution investments is central to developing an infrastructure that aligns with your operations road map. This Hype Cycle helps you match your contact center investment planning with your operational goals.

Hype Cycle for Networking and Communications, 2013

26 July 2013

Communications infrastructure modernization continues to be a priority for IT organizations. Several technologies continue to evolve to support enterprise initiatives such as data center virtualization, cloud, mobility, improved network and application performance.

Hype Cycle for Unified Communications and Collaboration, 2013

31 July 2013

This Hype Cycle evaluates the life cycle maturity of unified communications and collaboration and related technologies. It shows how emerging technologies are transitioning UCC deployments beyond major suites to include numerous collaboration variants, mobility and cloud UC delivery.

Hype Cycle for Wireless Devices, Software and Services, 2013

31 July 2013

Enterprise mobile technology is following the consumerization curve. Many aspects are maturing, and innovation is more on software than hardware with a focus on adding to an existing experience rather than changing it.

Hype Cycle for Wireless Networking Infrastructure, 2013

23 July 2013

This Hype Cycle helps mobile communications service providers understand wireless infrastructure trends in areas like personal cloud or the Internet of Things, so they can manage networks for clear end-user benefits (high bandwidth, mobility, rich content) while securing existing and future revenue.

Energy and Sustainability

Hype Cycle for Emerging Energy Technologies, 2013

19 July 2013

Emerging energy technologies disrupt core business processes within utilities. Utility CIOs can use this Hype Cycle to assess the impacts of these disruptive energy technologies on their IT and OT application portfolios, and plan how to respond.

Hype Cycle for Green IT, 2013

31 July 2013

The hype of green IT includes not only efficient technology but also solutions that enable end-user organizations to be compliant with environmental guidelines, regulations and procurement standards.

Hype Cycle for Smart City Technologies and Solutions, 2013

29 July 2013

The smart city vision of citizen services and greater economic growth is attractive yet the path remains complex. While many technologies support the concept, business and use models, ranging from transportation and healthcare to energy management and cloud computing, remain emergent.

Hype Cycle for Smart Grid Technologies, 2013

30 July 2013

The smart grid is a vision of the future electricity delivery infrastructure that improves network resilience, empowering consumers and addressing sustainability concerns. Smart grid is an incubator for a spectrum of technologies, which demand utility CIOs' and IT leaders' close attention.

Hype Cycle for Solar Energy, 2013

23 July 2013

Despite an oversupply of manufacturing capacity and an increasing number of failed and distressed startups, innovations and intense competition in the solar energy industry continue to drive down costs.

Hype Cycle for Sustainability, 2013

31 July 2013

Sustainable business practices are battling to gain wider adoption, enabled by a very diverse set of technologies. Much of the hype has gone out of sustainability as the harsh realities of tackling material issues and creating real value test the technologies and organizations alike.


Hype Cycle for Green IT and Sustainability in China, 2013

29 July 2013

Green IT, resource efficiency and sustainability are becoming a strategic concern for many Chinese end-user organizations. Government has a key role in this change. Its policy and the 12th Five-Year Plan will push the hype on energy efficiency and reduction of carbon emissions in the next two years.

Hype Cycle for Green IT and Sustainability in India, 2013

30 July 2013

While businesses and investors in India are slowly waking up to green and sustainability issues, policymakers in the government are clearly pushing for changes that will likely set the tone for green and sustainable, low-carbon economic growth in the country in the coming years.

Hype Cycle for ICT in Africa, 2013

5 August 2013

Africa is leapfrogging the rest of the world in the use of innovative technologies such as mobile money transfers and phone banking. This document analyzes the information and communication technology trends and innovations that are transforming businesses in Africa.

Hype Cycle for ICT in China, 2013

26 July 2013

This Hype Cycle analyzes the trends in information and communication technology in China, focusing on the impact, adoption pattern and maturity of 27 technologies.

Hype Cycle for ICT in India, 2013

29 July 2013

This report analyzes evolving trends and the maturity of various segments in information and communication technology in India, as well as the degree of current and projected market adoption of various technologies by enterprises based in India.

Hardware and Devices

Hype Cycle for Consumer Devices, 2013

24 July 2013

Only technologies that deliver a superior user experience will stand out as competition for consumers' spending intensifies. This Hype Cycle will help consumer device vendors, service providers and software developers understand the benefits of new consumer devices and their likely adoption rates.

Hype Cycle for Consumer Technologies, 2013

31 July 2013

This Hype Cycle examines the prospects for and status of various consumer technologies. It advises consumer electronics vendors, service providers, developers and others on the maturity of these technologies and their use. Mobility, connectivity and user interfaces remain the focus of innovation.

Hype Cycle for Mobile Device Technologies, 2013

26 July 2013

This Hype Cycle examines the status of, and prospects for, various mobile device technologies. It advises device vendors, mobile operators, application providers and others on the maturity of these technologies and their use.

Hype Cycle for Server Technologies, 2013

31 July 2013

This Hype Cycle report evaluates 45 server technologies in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest.

Hype Cycle for Storage Technologies, 2013

24 July 2013

This Hype Cycle evaluates 38 hardware and software technologies highly relevant to storage in terms of their business impact, adoption rate and maturity level, to help users decide where and when to invest.

Access to research documents may vary based on your subscription.

Information Infrastructure

Hype Cycle for Big Data, 2013

31 July 2013

Big data is a phenomenon of data usage closely linked to the "Information Age." This Hype Cycle will help enterprise information strategists separate differing approaches and technology solutions in order to find a new way of working with huge amounts of information that will be the new norm.

Hype Cycle for Content Management, 2013

30 July 2013

Content management reveals a dichotomy between hyped features and a need to consider legacy technology, while hyped technologies from other areas are being used. IT leaders should use this Hype Cycle to identify technologies with the greatest benefits and understand the risks.

Hype Cycle for Data and Collaboration Security, 2013

25 July 2013

Enterprise boundaries continue to blur as data is shared across the Internet between partner organizations and unmanaged endpoints, especially mobile and personally owned devices. External collaboration is encouraging greater use of application layer and data layer security controls.

Hype Cycle for Enterprise Architecture, 2013

31 July 2013

This Hype Cycle focuses on the skills, practices and tools that can enable organizations to focus and apply EA on leading response to business disruptions and deliver on targeted business outcomes.

Hype Cycle for Enterprise Information Management, 2013

9 August 2013

To drive business value from an enterprise information management initiative, organizations must emphasize vision, key roles, metrics and governance. Because technology issues are secondary, this year's Hype Cycle for EIM focuses primarily on the most critical elements of the discipline.

Hype Cycle for Governance, Risk and Compliance Technologies, 2013

24 July 2013

Regulatory compliance risks continue to persist and remain a solid driver for governance, risk and compliance technologies. However, more hype is being generated by external risks posed by third parties, suppliers and customers.

Hype Cycle for Identity and Access Management Technologies, 2013

23 July 2013

The growing adoption of mobile devices, cloud computing, social media and big data is converging to drive significant changes in the identity and access management market.

Hype Cycle for Information Infrastructure, 2013

13 August 2013

Information infrastructure technologies enable organizations to define, organize, share, integrate and govern data and content to create business value. Use this Hype Cycle to understand and seize opportunities from established and emerging capabilities.

Hype Cycle for Infrastructure Protection, 2013

31 July 2013

Enterprises are facing a relentless level of attacks, forcing them to spend more on infrastructure protection, especially newer technologies such as those for targeted threats. But frustration with silos reigns, as the majority of technologies are not interconnected.

Hype Cycle for Legal and Regulatory Information Governance, 2013

23 July 2013

Information governance has become a critical discipline. Legal, compliance, risk and IT organizations must work closely together to improve it. Many different information technologies can complement strategies to improve information governance.

Hype Cycle for Privacy, 2013

31 July 2013

Privacy officers struggle with widely varying legal, regulatory and cultural expectations worldwide, and they need to leverage security tools to protect personal data. This Hype Cycle will help them to determine which requirements are most important and where to focus investments.

IT Services and Operations

Hype Cycle for Application Services, 2013

31 July 2013

This Hype Cycle focuses on both discrete services (consulting, system integration and implementation) and ongoing management services (in-house or outsourced). Sourcing managers can use this research to discern the relevance of emerging application services and for portfolio planning.

Hype Cycle for Business Continuity Management and IT Disaster Recovery Management, 2013

31 July 2013

The number of business continuity and resilience improvement initiatives significantly increased over the past year, especially in the aftermath of Superstorm Sandy. Use this research to determine what can best support the continuity, recovery and availability needs of your organization.

Hype Cycle for Business Process Services and Outsourcing, 2013

30 July 2013

BPS&O offerings can be evaluated by their delivery model and maturity. This document helps CIO and COO buyers determine how much hype surrounds each service and then decide whether that hype is warranted or undeserved and whether the services will benefit them, now and over the next five years.

Hype Cycle for Cloud Computing, 2013

31 July 2013

Cloud computing is clearly maturing and continues to be one of the most hyped subjects in IT. This research looks at the different aspects of cloud computing and where the technologies are on Gartner's Hype Cycle.

Hype Cycle for Cloud Security, 2013

31 July 2013

This Hype Cycle encompasses technologies and standards that improve the security and reliability of the cloud computing model, and trusted application and security services that are delivered by cloud services providers.

Hype Cycle for Cloud Services Brokerage, 2013

31 July 2013

Cloud services brokerage describes the new capabilities required to maximize the business value of solutions involving multiple cloud services. This Hype Cycle illustrates why CSB is both inevitable and high-impact, and examines the roles, enablers and types of vendors involved in CSB.

Hype Cycle for Data Center Power and Cooling Technologies, 2013

31 July 2013

New and advanced power and cooling technologies are needed to address needs arising from higher density equipment, rising energy costs, capacity limitations and GHG emission regulations and guidelines. Proper deployment of relevant technologies in this Hype Cycle can save millions of dollars.

Hype Cycle for Imaging and Print Services, 2013

25 July 2013

Organizations should use this Hype Cycle to evaluate their traditional and 3D print strategies for achieving cost savings and gaining a competitive advantage while complementing and enhancing their communications and content handling in an increasingly digital world.

Hype Cycle for IT Infrastructure and Outsourcing Services, 2013

31 July 2013

IT infrastructure services are evolving with mobility, predictive support and cloud services as Innovation Triggers and as traditional outsourcing services near the plateau. Organizations should use this document to test sourcing plans for traditional offerings and emerging cloud services offerings.

Hype Cycle for IT Operations Management, 2013

23 July 2013

IT operations management is a mature market overall; however, several disruptive and hyped technologies are emerging in the production environment. Infrastructure and operations leaders should use this Hype Cycle to set expectations when investing in these technologies.

Hype Cycle for Platform as a Service (PaaS), 2013

31 July 2013

Platform as a service (or cloud application infrastructure services) forms a core layer in cloud architecture. With the software industry "megavendors" entering the PaaS market, the hype (and confusion) concerning PaaS's architecture, merits, prospects and value continues to intensify.

Hype Cycle for Real-Time Infrastructure, 2013

31 July 2013

Real-time infrastructure architectures are accelerating for Web-based applications due to more intuitive and simpler approaches to achieving them through public cloud, platform as a service and cloud management platforms.

Hype Cycle for Software as a Service, 2013

31 July 2013

This Hype Cycle represents an aggregate of different software service markets and will help organizations discern the relative maturity and progression of various software-as-a-service applications, with implications for a business model architecture and buying dynamics.

Hype Cycle for Virtualization, 2013

31 July 2013

Server virtualization is a mature technology but, as an IT initiative, it can still be disruptive to IT users and providers. Virtualization provides a foundation for software-defined anything, cloud computing and cost-effective, greener data center projects.

Access to research documents may vary based on your subscription.
Hype Cycle for Advertising, 2013

18 July 2013

Despite continued disruption in both media and the global economy, 2013 is shaping up to be a year of milestones as global advertising passes the $500 billion annual spending mark, digital advertising surpasses $100 billion, and mobile surpasses $10 billion worldwide.

Hype Cycle for Automotive Demand Chain and Supply Chain Technologies, 2013

31 July 2013

Diverse global market conditions and the importance of interconnectivity are forcing the auto industry to deploy technologies more rapidly to develop innovative products and processes. Prioritizing the right demand- and supply-chain-centric technologies will determine the auto industry's leaders.

Hype Cycle for Automotive Electronics, 2013

24 July 2013

Most innovation in the design of motor vehicles stems from developments in electronics. This Hype Cycle analyzes the adoption of key technologies that will enable future automotive electronics applications.

Hype Cycle for Bank Operations Innovation, 2013

24 July 2013

Banks' evolving business strategies demand approaches and technologies that can open up operations to influence and direct use by external and internal stakeholders and enable effective real-time decision making. But many bank CIOs are finding operations innovation challenging.

Hype Cycle for Consumer Goods, 2013

31 July 2013

Consumer goods manufacturers continue to focus on technologies that will drive competitive differentiation by engaging customers or consumers. Use this Hype Cycle to guide your planning and investment decisions, and to set realistic user expectations in light of market hype.

Hype Cycle for Digital Banking, 2013

31 July 2013

In an increasingly digital world, financial services institutions must keep a clear focus on technologies and associated strategies that can best address digitalization's opportunities and disruptions to existing approaches to retaining and attracting customers.

Hype Cycle for Discrete Manufacturing and PLM, 2013

31 July 2013

This Hype Cycle reflects discrete manufacturers' needs to efficiently scale product variety at the right prices for global markets. Manufacturers also seek more-accessible value-enhancing applications to deliver the right products to market faster and at lower cost.

Hype Cycle for Education, 2013

25 July 2013

The education ecosystem is changing as the digitalization trend gets a firmer grip on learning technologies, enabling new business models. This forces CIOs to make tough choices about technologies, and improve flexibility and the speed of change by developing the infrastructure into an exostructure.

Hype Cycle for Financial Services Payment Systems, 2013

24 July 2013

Banks have to modernize and open up their payment value chains to increase the reach of their banking products and services. To do so, they have to manage a more complex portfolio of payment instruments, solutions and applications. This Hype Cycle will assist banks in navigating these challenges.

Hype Cycle for Healthcare Payers, 2013

23 July 2013

This Hype Cycle tracks the maturity and adoption of technologies and their developments in the U.S. healthcare payer environment. Payers' CIOs can use this research to stage their technology investments to maximize value and effect in the chaotic post-Affordable Care Act environment.

Hype Cycle for Healthcare Provider Applications and Systems, 2013

31 July 2013

This Hype Cycle is a critical input for healthcare leaders in balancing seemingly insatiable healthcare IT demand with limited resources. It offers a timely, objective evaluation of the exploding variety of important applications and analytics innovations tackling healthcare's major challenges.

Hype Cycle for Healthcare Provider Technologies and Standards, 2013

31 July 2013

This Hype Cycle is a key input for healthcare delivery organization IT leaders and strategists when assessing the value of important and emerging technologies and standards to improve care and remain competitive and compliant in a dynamic and demanding healthcare provider marketplace.

Hype Cycle for Life Insurance, 2013

31 July 2013

Digitalization, sales effectiveness and channel expansion are the top business priorities among global life insurers. Improving operations and distribution through new business models, technologies, and processes are characteristics of leading life, annuity and pension providers in 2013.

Hype Cycle for Life Sciences, 2013

31 July 2013

Life science companies are dealing with a new industry norm that demands more agility to confront regulatory, innovation and competitive pressures. Technology is playing a major role in enabling agility to perform, and this year's Hype Cycle clarifies the landscape of key technologies.

Hype Cycle for Media and Entertainment, 2013

31 July 2013

As of 2013, the Hype Cycle for Broadcast and Entertainment is being renamed the Hype Cycle for Media and Entertainment. This year's Hype Cycle focuses on the transformative powers of consumer control on media and the tools consumers use to feed new data-driven media business strategies.

Hype Cycle for Media Industry Publishing, 2013

18 July 2013

The 2013 Publishing Hype Cycle captures the hope that incumbent publishers will zero in on new possible revenue streams, emerging market opportunities and the technology challenges of a "digital first" world.

Hype Cycle for Open Banking, 2013

23 July 2013

Open banking is the provision of services in the context of users through API platforms, app stores and apps. Use this new Hype Cycle to identify ways to deliver services that revolve around the digital lives of customers.

Hype Cycle for P&C Insurance, 2013

31 July 2013

Property and casualty insurers are under pressure internally and externally to transform their business models, including becoming more operationally efficient, customer-centric, and innovative with product design. Embracing new business models and technologies is essential to this transformation.

Hype Cycle for Process Manufacturing and PLM, 2013

31 July 2013

For sustainable and profitable growth, process manufacturers need to consider the timing and relative magnitude of investments in technology, as illustrated in this Hype Cycle.

Hype Cycle for Retail Technologies, 2013

18 July 2013

Retail CIOs of Tier 1 multichannel retailers can use this Hype Cycle to advise their businesses on how to cut through market hype when prioritizing retail technology investments for current and future business growth.

Hype Cycle for Smart Government, 2013

22 July 2013

Apply the technologies featured here to improve outcomes by engaging citizens, optimizing resources for sustainability and connecting government across boundaries.

Hype Cycle for Telemedicine, 2013

18 July 2013

Gartner's 2013 Hype Cycle for Telemedicine highlights the maturity and adoption of technologies so that healthcare delivery organizations, government healthcare agencies, and healthcare payers can define strategies and prioritize their involvement in telemedicine projects.

Hype Cycle for the Future of Money, 2013

19 July 2013

The Nexus of Forces of information, cloud, mobile and social enables the evolution of new mediums of exchange, stores of value and units of account, which is the future of money. Understanding and capturing value from this future are critical to personal and corporate survival and growth.

Hype Cycle for the Telecommunications Industry, 2013

31 July 2013

The convergence of communications and IT creates new service revenue opportunities. This Hype Cycle examines the key systems, processes and platforms for communications service provider CIOs and CTOs to help them gauge investment priorities for internal efficiencies and plan for new services.

Hype Cycle for Utility Industry IT and Business Processes, 2013

26 July 2013

Successful utilities are streamlining business processes and investing in IT, often resulting in a broader integrated suite of solutions or at least a process integration plan. The diversity of IT products serving the industry means decisions on risk versus value are more complex than ever.

Hype Cycle for Utility Industry Operational Technologies, 2013

19 July 2013

Operational technologies are absolutely critical to utility business processes. This Hype Cycle helps utilities align OT systems with their IT investment strategies.

Hype Cycle for Vehicle-Centric Information and Communication Technologies (Vehicle ICT), 2013

31 July 2013

The connected vehicle offers disruption and business opportunities to the automotive, IT, consumer electronics and content industries, and governments. Industry leaders must understand the real value of all vehicle-ICT-related elements and their impact on vehicles, strategies and partner ecosystems.

Access to research documents may vary based on your subscription.
Innovation Insight: 3D Printing Enhancements, Low Price Bring Design Process Improvements Within Reach

30 November 2011

Improved quality and falling prices for 3D printers are making this technology a feasible option for many offices, laboratories, classrooms, and engineering and manufacturing environments. Increasing hype about 3D printing shouldn't obscure the very real benefits it offers.

Innovation Insight: 4G Wireless Will Drive Enterprise Mobile Innovation

6 November 2012

Led by the national launches of Long Term Evolution, which is an early version, 4G wireless network service technology, which provides throughput peaking up to 12 Mbps, is just starting in most countries worldwide. Purchasing agents should negotiate pricing based on 3G and 4G multimode services.

Innovation Insight: Augmented Reality Innovations Add Business Value

30 November 2011

Augmented reality supports marketing and branding, improves established sales processes, and provides internal and external value for maintenance and training purposes. This Innovation Insight examines the impacts, adoption potential, benefits and risks.

Innovation Insight: Emotion Detection Enhances Innovation in Customer Relationships

16 November 2012

Solutions that recognize and respond to emotional meaning embedded in voice, facial and other human communication will fuel a wave of indispensable products and services that further unites digital and physical worlds. Support organizations must understand the new methods for solution innovation.

Innovation Insight: File Analysis Innovation Delivers an Understanding of Unstructured Dark Data

28 March 2013

Explosive, unstructured data growth is forcing IT leaders to rethink data management. IT, data and storage managers use file analysis to deliver insight into information about the data, enabling better management and governance to improve business value, reduce risk and lower management cost.

Innovation Insight: Gamification Adds Fun and Innovation to Inspire Engagement

20 December 2011

Using techniques learned from game designers, organizations can gamify many different applications to increase engagement and motivate changed behaviors. The trend is growing rapidly, and aggressive organizations should move to adoption, but risk-averse organizations need to exercise caution.

Innovation Insight: How Innovators Use Behavior Tracking to Master Influence While Avoiding Pitfalls

13 February 2012

"Actions speak louder than words" goes the maxim, and recording and analyzing actions are becoming a critical business activity in the post-mass-media world.

Innovation Insight: Innovation Drives Seven Dimensions of Context-Aware Enterprise Security Systems

28 December 2012

Context-aware computing improves enterprise security systems by bringing relevant suspect events into focus and eliminating distracting noise. Use seven dimensions of context-aware computing to mitigate damage from largely invisible security threats.

Innovation Insight: Invest in In-Memory Computing for Breakthrough Competitive Advantage

16 November 2011

In-memory computing enables dramatic business innovation, and has the potential to be a disruptive industry force. Brainstorm with business leaders about how IMC can deliver competitive advantage, but focus on short-term ROI projects to mitigate the risk of adopting such a leading-edge paradigm.

Innovation Insight: Linked Data Drives Innovation Through Information-Sharing Network Effects

15 December 2011

Linked data is a Web-oriented approach to information sharing. Linked data methods and technologies make it easier to combine content across silos to meet such diverse needs as building context-aware applications or generating big data for deeper analysis, innovation or performance improvements.

Innovation Insight: Metering Innovation Powers Energy Grid Transformation via Information Infusion

15 December 2011

Smart metering, aka advanced metering infrastructure, as a cornerstone on the leading edge of smart grid development, will have far-reaching implications for utilities. We examine AMI's influence from a business and technological viewpoint, and examine the risks involved in AMI deployment.

Innovation Insight: Mobile BI Innovation Expands Business Analytics Boundaries

22 October 2012

Mobile business intelligence is the delivery of BI capabilities through mobile devices, typically touchscreen-based tablets and smartphones. Although emergent, it is changing business analytics. We highlight the impact on organizations, its expected evolution and risks to consider.

Innovation Insight: Mobile Robot Innovations Move New Business Opportunities

22 November 2011

Mobile robots present new opportunities in a range of business applications involving moving things and people, remote sensing, automation, and human interaction. Video telepresence is the first broadly commercial application.

Innovation Insight: Neurobusiness Validates Behavioral Sciences as a Transformational Business Discipline

2 January 2013

Organizations are applying insights from neuroscience and related disciplines to reinvent marketing, customer experience, decision support and employee engagement.

Innovation Insight: NFC Bridges Mobile Devices, People and Things

16 October 2012

The use of Near Field Communication in smartphones is growing, and it has started to appear in computing and consumer electronics devices as well. Use this research to understand the opportunities and challenges that this emerging technology presents for your business.

Innovation Insight: No-Email Initiatives Invite Innovation by Attacking Email Inefficiencies

8 February 2013

Email overload and overreliance on email has led some organizations to consider no-email initiatives that eliminate the internal use of email in favor of targeted social and collaboration tools. Collaboration managers should use this research to make informed choices.

Innovation Insight: Original Solution Orchestrators Extend Innovation in the Demand-Driven Supply Chain

1 November 2012

Revolutionary changes are happening in manufacturing as industries move from a product focus to services and solutions. The winners will manage an entire value chain ecosystem that provides complete solutions to customers. Gartner provides a first view of this innovative supply chain development.

Innovation Insight: Price Optimization Leverages CRM, Big Data and In-Memory Computing to Increase Profits and Innovation in the Customer Experience

26 April 2012

Price optimization can positively impact profitability and customer retention, while improving time to productivity in key areas. Technologies such as in-memory computing, real-time information processing and CRM will help advance price optimization.

Innovation Insight: Printed Electronics

20 December 2012

Printed electronics is an application on the verge of breaking out. The implementation of printed electronics could have significant upside potential for the IT and supply chain markets.

Innovation Insight: The Connected Vehicle Will Dominate Automotive and Mobility Innovations

28 December 2012

Connected vehicle innovations will not only define the automotive industry's next century, but also offer new business opportunities for automakers and other industries. As the vehicle becomes the ultimate mobile device, new value propositions will emerge and business models will be disrupted.

Innovation Insight: The 'Internet of Everything' Innovation Will Transform Business

3 January 2012

The "Internet of Everything" will pervade business, government and society, creating new business models and transforming existing ones. Gartner describes the concept, outlines the opportunities and threats, and explains how CIOs must lead their enterprises to exploit it and mitigate the risks.

Innovation Insight: Thin Provisioning Drives Cost Reduction

16 October 2012

Thin provisioning can increase storage utilization rates to as much as 75% to 80% and can help delay costly hardware acquisitions. Data center administrators challenged by floor space, power or budget limitations should consider implementing thin provisioning for appropriate application workloads.

Innovation Insight: Smart City Aligns Technology Innovation and Citizen Inclusion

20 December 2012

Increased population density complicates the task of adjusting city infrastructure according to population growth. IT leaders should look to Smart City as an innovative and comprehensive framework that uses ICT to generate a sustainable, contextualized and more citizen-centered service environment.

Innovation Insight: Smart Grid Drives Innovation in the Utility Sector

7 March 2013

Smart grid, a vision of the new energy delivery infrastructure, is driven by intense pressure to find a sustainable energy provisioning model. It acts as an incubator for a broad spectrum of technologies in the utility sector, consequently demanding close attention from IT leaders.

Innovation Insight: Smart Fabric Innovations Weave Efficiency Into the Workforce

18 December 2012

Smart fabrics are contributing to the growing big data trend and have significant implications for improved employee productivity and well-being. IT leaders need to prepare as this still-emerging technology becomes mainstream, considering how to balance its benefits with its costs.

Innovation Insight: ZigBee Provides New Wireless Mobility

11 March 2013

The low-cost and low-power simplicity of ZigBee continues to provide new opportunities for sensor-and-control global network needs. IT leaders need to understand the benefits of ZigBee and how it addresses specific communications requirements that other wireless technologies don't.

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