Gartner

Tracking and Monitoring Vendor Performance
Clients use our well-defined methodology to rate IT technology providers—large, small, public or private. Gartner Vendor Ratings assess all the different aspects of a technology provider, such as its strategy, organization, products, technology, marketing, financials and support. These ratings are periodically revised to reflect changes in assessment when a significant internal or external event directly affects the provider.

Strong Positive
Customers can feel comfortable investing in a continued relationship with this provider. Potential customers should consider this provider a strong choice for new strategic investments.
Positive
Customers should continue planned investments. Potential customers should consider this provider a viable choice for strategic or tactical investments, while planning for known limitations.
Promising
Customers should consider the short- and long-term impact of possible changes in status. Potential customers should factor issues related to the ongoing evolution and maturity of this provider into their decisions.
Caution
Customers should understand challenges in relevant areas and develop contingency plans based on risk tolerance and possible business impact. Potential customers should consider the provider's challenges in their due diligence.
Strong Negative
Customers should execute contingency options. Potential customers should consider this provider only for tactical investments with rapid payback.

Roll over the ratings in the graphic above for more information.

How Do You Use Vendor Ratings?

Clients use Vendor Ratings to understand how a provider’s offering aligns with their business strategy, and to help assess the health of their own strategic provider portfolio.

Vendor Ratings also reveal solution gaps among providers, and markets that could be ripe for investment opportunity.

How Do Vendor Ratings Work?

Technology providers with a clear focus, solid products and an advantageous market position may be rated Positive or Strong Positive. Providers that face challenges in these areas may be rated Caution or Strong Negative. Those that have potential but still have some areas to develop further are rated Promising. Vendor Ratings provide actionable advice.

Strong Positive. Customers can feel comfortable investing in a continued relationship with this provider. Potential customers should consider this provider a strong choice for new strategic investments.

Positive. Customers should continue planned investments. Potential customers should consider this provider a viable choice for strategic or tactical investments, while planning for known limitations.

Promising. Customers should consider the short- and long-term impact of possible changes in status. Potential customers should factor issues related to the ongoing evolution and maturity of this provider into their decisions.

Caution. Customers should understand challenges in relevant areas and develop contingency plans based on risk tolerance and possible business impact. Potential customers should consider the provider's challenges in their due diligence.

Strong Negative. Customers should execute contingency options. Potential customers should consider this provider only for tactical investments with rapid payback.