Gartner

The Nexus of Forces: Social, Mobile, Cloud and Information

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The nexus of forces describes the convergence and mutual reinforcement of four interdependent trends: social interaction, mobility, cloud, and information. The forces combine to empower individuals as they interact with each other and their information through well-designed ubiquitous technology.

The Nexus of Forces Research

  • Digital
    Workplace
  • Dark Side
    of Nexus
  • Skills & IT
    Profession
  • Market
    Impact
  • Architecture
    Best Practices
  • Industries
    & Nexus

Digital Workplace

Use the Digital Workplace to Respond to Critical Changes in the Workforce

25 April 2014

IT leaders have a significant opportunity to contribute to the business by thoughtfully embracing elements of the consumerization trend. The end result is a more flexible work environment that better accommodates a rapidly changing workplace.

Promoting Organizational Agility With the Digital Workplace

25 April 2014

The digital workplace enables new, more effective ways of working; raises employee engagement and agility; and exploits consumer-oriented styles and technologies. Done well, the digital workplace results in a more social, mobile, accessible and data-driven work environment.

The Nexus Forces Fuel the Digital Workplace

25 April 2014

The Nexus of Forces both enables and compels the necessity for a more social, mobile, accessible and data-driven workplace. IT leaders can use these combined forces to drive the digital workplace, which promotes workplace agility, effectiveness and engagement.

Prepare for the Security Implications of The Digital Workplace

25 April 2014

As organizations pivot to a more consumerlike work environment, orthodox information security strategies become obsolete. Security leaders in organizations pursuing a digital workplace must rethink their approach to security.

People Analytics Underpin The Digital Workplace

22 April 2014

Exploitation of analytics that measure various aspects of employee activity will be critical in helping organizations improve business results. Digital workplace leaders can use these examples to examine potential uses of people analytics.

Use Apps to Power the Digital Workplace

25 April 2014

Consumers love apps because they are easy-to-use, have specific functionality and are mobile. Application leaders should embrace apps as part of a digital workplace initiative.

Digital Workplace Key Initiative Overview

22 April 2014

A digital workplace enables new and more effective ways of working, improves employee engagement and agility, and exploits consumer-oriented styles and technologies.

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Dark Side of Nexus

Prepare for the Security Implications of Engagement Initiatives

19 March 2014

As organizations pivot to a more consumerlike work environment, orthodox information security strategies become obsolete. Security leaders in organizations pursuing "engagement initiatives" must rethink their approach to security.

PKI's New Lease on Life in Mobility and the Internet of Things

18 March 2014

PKI has played a quiet security role for two decades, but it never fully realized its potential. Mobility, the Internet of Things and new architecture trends have caused a resurgence of interest in PKI.

The Snowden Effect: Data Location Matters

29 April 2014

Where is my data? And who cares? Business leaders must make risk-based decisions about whether cloud computing, offshoring and global data center consolidation are acceptable, taking into account physical location, legal location, political location and logical location of data.

How Crowdsourcing Can Reduce the Reliability of Social Media Analytics

19 February 2014

Social media sites can provide valuable information about customers' views and needs more quickly than traditional forms of feedback. But analytics leaders need to recognize that malicious crowdsourcing can distort the results of social media analytics.

The Regulated Social Media Survival Guide

25 April 2014

The U.S. FFIEC's social media risk management guidance is targeted at consumer-facing financial institutions. However, Gartner's recommendations for managing the impacts also apply to highly regulated enterprises in other industries worldwide.

Digital Business Forever Changes How Risk and Security Deliver Value

10 April 2014

Mobile, social, cloud and big data, each a disruptive force, together change everything related to protecting systems and information. CROs, CISOs and other risk and security professionals must use the power of risk management and security to deliver value, and to influence business decision making.

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Skills & IT Profession

Enhancing Organizational Performance by Building an Effective Hypernetworked Environment

8 April 2014

The traditional HR processes designed to support siloed-based hierarchical organizations are not effective in enabling high performance in the hypernetworked environments of IT. CIOs/IT leaders need to work with HR to revamp the HR and related processes that will effectively support new-age IT.

Sustaining the EA Discipline - Best Practices in Recruiting and Hiring for the EA Team

7 April 2014

Creating and sustaining an effective EA discipline depends on the quality and expertise of the EA team members. Yet, chief EAs worldwide struggle to deal with recruitment and succession planning. We focus on best practices in recruiting EA team members, internally or externally.

A Framework for Organizational and Personal Effectiveness

1 April 2014

This document introduces the Gartner 7S Framework for organizational and employee effectiveness. The Gartner 7S Framework identifies key elements that need to be addressed in the age of the Nexus of Forces and emerging digital business initiatives.

Organizational Liquidity Readies Enterprises for Digital Business

27 March 2014

Top-down organizational change mandates won't deliver results in the world of digital business. Organizational liquidity arms employees with the ability to capitalize on business moments; CIOs and business leaders should use it for a competitive advantage that competitors can't easily replicate.

The Role of the Chief Innovation Officer in Digital Business Transformation

21 March 2014

To embrace the opportunities of digital business, organizations must refine their innovation focus and skills. Chief innovation officers, chief digital officers and other innovation-oriented executives play essential and complementary roles in identifying and delivering industry-changing innovation.

How CIOs Need to Prepare for Farming and Optimizing IT in the Digital Economy

14 February 2014

Although the management of information technology will be ubiquitous in the digital economy, the role of the IT function will not be reduced. The role of IT will be one of influence, not control during the initial phases of the digital transformation, increasing significantly in the later phases.

Focus on the Customer or Employee to Innovate With Cloud, Mobile, Social and Big Data

19 February 2014

Innovators who successfully leverage nexus forces strive to provide experiences that support the needs of their end users (customers or employees) rather than streamlining existing processes. Focus on the individual to capitalize on Nexus of Forces opportunities.

BECU Adopts a Human Approach to Innovation to Drive Employee Engagement in Business Value Creation

5 February 2014

CIOs can learn from the experience and proven practices from Boeing Employees' Credit Union in improving employee participation and engagement in their enterprisewide innovation program to deliver greater business value.

Solution Path: Prepare for the Changing IT Career

26 February 2014

The Nexus of Forces and emergence of digital business are reshaping IT. Moving forward, technical skills alone will not suffice to ensure success for individuals and organizations. This Solution Path helps IT professionals understand the factors reshaping IT and prepare for the changing IT career.

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Market Impact

The Impact of the Internet of Things on Data Centers

27 February 2014

As the Internet of Things generates billions of data points that need to be stored, processed and analyzed, vendors competing in the data center hardware, software and service markets need to address this phenomenon with precise product, sales and marketing strategies.

User Survey Analysis: Providers Must Prove the Relevance of Nexus Technologies in Solutions

10 January 2014

Most organizations have moved past early adoption and piloting of cloud, social, mobility and information/analytics/big data. Providers able to demonstrate proven solutions are best-positioned for the next wave of adoption. Simply competing in the Nexus of Forces is insufficient moving forward.

Big Data Analytics Will Drive the Visible Impact of the Nexus of Forces

28 February 2014

Innovators successfully take advantage of converging forces — information, mobile, social and cloud. Information will be the most visible force to end users. Big data analytics maturity built on the Nexus of Forces foundation will be key to enabling transformative business model disruption.

Market Insight: How Service Providers Can Optimize Sales Strategies and Market Reach for Solutions Based on Nexus Technologies

10 February 2014

New business solutions based on Nexus of Forces technologies present opportunities for service providers to meet emerging needs and also sell critical supporting services. We present insight from user data to help providers focus their go-to-market strategies for nexus-based technology solutions.

The Nexus of Forces Enables Differentiated Business Value Services

27 March 2014

Differentiated business value services will be developed by service providers escaping the commoditization effect of cloud and leveraging mobile, social and information technologies. Sourcing managers must collaborate with CIOs and business unit leaders to leverage industrialized services.

Market Trends: Providers Must Close the Value Gap as the Nexus of Forces Impacts Vertical Industry Markets

17 March 2014

The Nexus of Forces synergies create great potential value for end users; these synergies vary by industry. Technology providers should refocus their vertical strategies, taking the initiative to close the "value gaps" via R&D to connect the forces.

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Architecture Best Practices

A Guidance Framework for Mobilizing Business Applications

1 January 2014

You need to provide mobile access to your business applications. This guidance framework breaks the task into four related parts: selecting an approach, choosing client models, integrating mobile clients with the back end and selecting infrastructure.

Exploit Cloud, Mobile, Data and Social Convergence for Disruptive Innovation

19 February 2014

Nexus projects expand the definition of user experience; exponentially increase user responsiveness and change organizations into data companies. This report explains the key insights, analyzes how the nexus facilitates disruptive innovation and describes the lessons learned from field research.

The App and Its Impact on Software Design

28 February 2014

An app is a distinct form of software that is fundamentally different from an application. Its key characteristic is purposefulness. Application architects need to understand the changes necessary for software design and development practices to produce this next generation of software.

Focus on the Customer or Employee to Innovate With Cloud, Mobile, Social and Big Data

19 February 2014

Innovators who successfully leverage nexus forces strive to provide experiences that support the needs of their end users (customers or employees) rather than streamlining existing processes. Focus on the individual to capitalize on Nexus of Forces opportunities.

The Internet of Things Will Demand New Application Architectures, Skills and Tools

1 April 2014

Few organizations will escape the need to connect smart objects with corporate systems and applications. Therefore, IT organizations must master the new skills, tools and architectures required by the Internet of Things.

Enable Corporate Agility by Using Web-Scale Development Practices

31 March 2014

Cutting-edge Web-scale organizations use fast and continuous development practices to create a seamless pipeline of fixes and improvements. This research explores which of these development practices can be applied to IT departments that want to provide more agility and speed.

Managing Service Dependencies in the Extended Enterprise

21 March 2014

The Nexus of Forces and the API economy are driving enterprises to use SOA-based Web APIs to create the hyperconnected extended enterprise, which will both provide and consume services to deliver new capabilities, data and insights. This document explains how to manage these service dependencies.

Comparing Cloud-Based Application Integration Architectures

17 March 2014

Organizations often cite integration as an issue that inhibits the ability to adopt cloud services. Architects must adapt their practices to address the challenge of cloud integration. This research compares three cloud-based architectures that organizations can use to build a solid integration strategy.

Focus on Risk, Not Return, When Measuring User Experience Design

13 March 2014

Best-practice enterprises do not measure user experience design because the value is implicitly understood. But CIOs, solution architects and application development team leaders in organizations that expect some measurement of UX design can use Gartner's Risk-Adjusted Value Management methodology.

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Industries & Nexus

Social Media Becomes a Critical Tool in Insurance Distribution Success

31 March 2014

cial media is crucial to North American life and property and casualty insurers' efforts to support and empower their agent and broker channels. Insurance CIOs must understand business sales strategies and be ready to develop effective social media tools to grow insurance sales.

A Nexus of Forces Creates IT Market Opportunities for TSPs in Manufacturing Through 2017

26 February 2014

Manufacturers face a significant value gap when using IT to support customer needs and expectations. The Nexus of Forces will empower manufacturers to better understand what end users value and create new market opportunities for technology and service providers in manufacturing.

Top Actions for Healthcare Delivery Organization CIOs, 2014: Accelerate Adoption of Real-Time Healthcare System IT

10 February 2014

The real-time healthcare system uses patient event information, operational intelligence and situational awareness to optimize critical workflows, and to adapt to changing business conditions. HDO CIOs and IT leadership can use this research to better understand underlying systems and technologies.

Market Trends: Providers Must Close the Value Gap as the Nexus of Forces Impacts Vertical Industry Markets

17 March 2014

e Nexus of Forces synergies create great potential value for end users; these synergies vary by industry. Technology providers should refocus their vertical strategies, taking the initiative to close the "value gaps" via R&D to connect the forces.

Access to research documents may vary based on your subscription.