Listen to a seminar on the current state of the BPO marketplace and what vendors should do to position themselves for success.
Your hosts will be Pat Sullivan, Global Vice President of Gartner's Market & Business Strategy Consulting practice, and Rebecca Scholl, a Gartner Principal Analyst whose focus is the BPO marketplace.
Topics Discussed Gartner analysts discussed with participants the following topics:
The BPO market is in an evolutionary state of growth and change
No vendor can address all BPO services, nor can a single vendor provide a single offering that is applicable to all market segments
BPO providers must very quickly establish presence and gain market-share in specific market segments to be positioned for leadership when that market matures
For vendors to capture market-share and mind-share, they must focus on specific offerings to specific market segments
Vendor success will be the result of a clear and unique value proposition with respect to process expertise and delivery capabilities
Failure to claim market share in an emerging market will limit future opportunities
For mature markets, offerings must be aggregated or expanded to protect and grow
Listen and Learn The teleconference is free, but you must register to access the replay.
